1 to 25 of 52 Customer Service Jobs in the City of London

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. More ❯

post-implementation support Skills & Qualifications Experience customising, configuring and developing D365 CE solutions Strong working knowledge of one or more of the core modules - Customer Service, Sales, Field Service, Customer Insights Collaborate with technical teams to ensure successful solution delivery Engage with stakeholders both internal and More ❯

tickets that require attention. Properly escalating unresolved queries to the next level of support. Tracking, routing, and redirecting problems to the correct resources. Updating customer data and producing activity reports. Walking customers through problem-solving processes. Following up with customers, providing feedback, and seeing problems through to resolution. Utilising … excellent customer service skills to exceed customers' expectations. Ensuring proper recording, documentation, and closure of issues. Recommending procedural modifications or improvements. Preserving and growing your knowledge of help desk procedures, products, and services. Continuously improving knowledge and understanding of technologies used by the technology team, and suggesting improvements. … will be communicating directly with our Software providers based out in Italy. Working knowledge of help desk software, databases, and remote-control tools. Exceptional customer service approach and a team player attitude. Willingness to learn new technologies and take responsibility for assigned tasks. Some troubleshooting and multi-tasking More ❯

testing, and managing IT assets. Responsibilities: Provide first line technical support, responding to support queries in a timely manner. Maintain a high level of customer service when addressing support issues. Take ownership of support issues and seek closure, escalating more complex calls to third party IT support. Manage … have experience working in the Insurance industry. Strong technical skills and knowledge of computer systems and networks. Excellent problem-solving and troubleshooting abilities. Strong customer service and communication skills. Ability to manage time efficiently and prioritize tasks. Team player with the ability to work collaboratively. Please note that More ❯

testing, and managing IT assets. Responsibilities: Provide first line technical support, responding to support queries in a timely manner. Maintain a high level of customer service when addressing support issues. Take ownership of support issues and seek closure, escalating more complex calls to third party IT support. Manage … have experience working in the Insurance industry. Strong technical skills and knowledge of computer systems and networks. Excellent problem-solving and troubleshooting abilities. Strong customer service and communication skills. Ability to manage time efficiently and prioritize tasks. Team player with the ability to work collaboratively. Please note that More ❯

Functional Consultant Microsoft Dynamics 365 Field Service & CE Fully Remote (UK-based) Salary up to £60,000 + bonus An ambitious early-stage business is looking for a Functional Consultant for Dynamics 365 Field Service and other CE modules (Customer Service/Sales) a critical tool … for the business. The Role As Functional Consultant, you will take full ownership of Microsoft Dynamics Field Service product, acting as the vital link between business operations and technical solutions. You will manage change requests, and oversee the integration of acquired businesses into the group platform. Key Responsibilities Help … to define Product Strategy:Shape the vision and roadmap for the Dynamics 365 Field Service to support business growth. Collaborate with Stakeholders:Gather, prioritise, and translate business needs into detailed plans. Hands-On Configuration:Work with D365 CE and Field Services, making system adjustments and resolving issues swiftly. Enable More ❯

goals and outcomes. Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Can work collaboratively More ❯

Functional Consultant Microsoft Dynamics 365 Field Service & CE Fully Remote (UK-based) Salary up to £60,000 + bonus An ambitious early-stage business is looking for a Functional Consultant for Dynamics 365 Field Service and other CE modules (Customer Service/Sales) a critical tool … for the business. The Role As Functional Consultant, you will take full ownership of Microsoft Dynamics Field Service ... APCT1_UKTJ More ❯

of Audio Visual (AV) solutions for both residential and commercial sectors in London. We are looking for a highly skilled and motivated AV Field Service Engineer to join their team. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, and servicing of AV systems at client sites. … This role offers an exciting opportunity to work with cutting-edge technology in both residential and commercial environments, providing exceptional technical support and service to their valued clients. Key Responsibilities: Maintenance & Repairs Perform routine maintenance, servicing, and repairs of AV systems, ensuring equipment is functioning properly and is up … downtime for clients. Conduct regular inspections of AV equipment and systems, identifying potential issues and recommending preventive measures. Client Support & Relationship Management Provide exceptional customer service by engaging with clients directly on-site, understanding their needs, and offering professional advice on how to use their AV systems effectively. More ❯

UK Wide) with operational hubs in City of London, West London & Edinburgh). £70k - £80k +Benefits. ServiceNow Administrator required by global A/V service provider with clients in both the public and private sector. Working within the technology team you will be responsible for designing and enhancing the … being used to support both the internal user based (1200 globally) along with all work undertaken on client sites. This therefore utilises both ITSM (Service Management) and ITAM (Asset Management) modules in the delivery of IT services for internal users and clients (Banks, Finance Company, Public Sector Organisation and … management of the platform making appropriate enhancements as required by the business. Secondly, you will undertake major projects at varying stages to deliver CSM (Customer Service Management), FSM (Field Service Management) and SPM (Strategic Performance Management for both internal and external projects) modules. It will be the More ❯

point of contact. Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Securityelement configuration includingday-to-day service delivery. Migration planning and execution. Support PC and … acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Utilize/update ticketing system. Documented approach for implementation and modification. Visit customer premises when required for project or maintenance … in English and speaking Japanese would be advantage. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Onsite Helpdesk Engineer - What's in it for you Exposure to a global organisation Great Benefits Package Free Travel to work More ❯

point of contact. Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Securityelement configuration includingday-to-day service delivery. Migration planning and execution. Support PC and … acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Utilize/update ticketing system. Documented approach for implementation and modification. Visit customer premises when required for project or maintenance … in English and speaking Japanese would be advantage. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Junior Helpdesk Engineer - What's in it for you Exposure to a global organisation Great Benefits Package Free Travel to work More ❯

London Zone 1-6! The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner. As IT Engineer your responsibilities will include: 1st and 2nd … and administration of any cloud is preferred. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC …/Server Security systems. Project and service delivery schedule management. Documented approach for implementation and modification. The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud More ❯

it's a chance to join a forward-thinking organisation and gain hands-on experience with modern tools. Knowledge and Skills Understanding of IT Service Desk operations and best practices. Strong knowledge of hardware/software configurations and troubleshooting. In-depth experience with Microsoft Windows 10 and newer client … Active Directory administration (password resets) Excellent communication skills to explain technical concepts in accessible terms. Detail-oriented with a strong focus on documentation and customer interaction records. Experience Significant experience in IT support roles. Proven ability to deliver excellent customer service with patience and professionalism. Proficient in More ❯

be considered. What will you do as an IT Support Analyst? Work as the first point of call for incoming IT issues, provide excellent customer service and escalate when needed Connect virtual computers, allocate VMs, maintenance and technical configurations in accordance with training and documented procedures Provide technical More ❯

be considered. What will you do as an IT Support Analyst? Work as the first point of call for incoming IT issues, provide excellent customer service and escalate when needed Connect virtual computers, allocate VMs, maintenance and technical configurations in accordance with training and documented procedures Provide technical More ❯

Print Field Engineer/MFD/Photocopier FSE Location : Inner M25 Package : up to £40,000 + up to 25 days with length of service + training + pension + car ....... Concept are seeking either a skilled Production Print Technical Specialist or a skilled Photocopier engineer interested in … upskilling to PP . Your aim will be to deliver exceptional service and support to customers whilst maintaining field efficiencies and driving profitability. Working for an established and trusted supplier of Canon print devices my clients are now looking to expand their team and are recruiting for a skilled … PP or MFD Photocopier FSE. . Please only apply if you can offer flexibility on areas within the Inner M25 ! Key Responsibilities: Customer Service: Respond to call-outs with professionalism and efficiency, diagnose and resolve technical faults, and implement necessary technical modifications. This may involve work outside standard More ❯

Summary of Role We are looking for a highly experienced and competent Security Systems Service Engineer. You will be servicing security systems i.e. Intruder Alarms, CCTV & Access Control Systems to the relevant industry standards, using your exceptional technical industry knowledge. Ideally you will have experience of/and or … annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. What we will need from you Experience within Electronic Security … industry. Experience of IP based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer facing environment. Problem solving skills. Customer focus with ability to communicate effectively with a range of customers. Experience of/and or knowledge of More ❯

defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Your area of responsibility as an AV Technician: Working in some of the best venues and hotels in the UK you will play … issues to the HSE Manager or Project Manager onsite. At times the technicians will work as part of a team on larger scale projects. Customer Service Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers. Values People - Maintains a positive … utilising floor up-selling techniques. Works with clients to finalise invoices. What you bring with you as an AV Technician: Previous experience within the Service and Hospitality industry would be preferable. Previous experience in AV/Live events would be preferred Previous experience of audio visual experience, or equivalent More ❯

engineering platforms * Applying Agile software development methodologies and principles, including work estimation techniques * Working closely with key stakeholders and providing a high level of customer service in a friendly, professional manner * Leveraging strong analytical abilities and creative problem solving * Learning new tools and technologies with a high degree More ❯

Job Title: IT Engineer 1 Location: London - Hybrid Contract Type: 6 months We are seeking a skilled and customer-focused IT Engineer 1 to join our team. The ideal candidate will have at least 3 years of hands-on experience supporting hardware, software, AV equipment, and network systems in … IT equipment and liaise with vendors for support and procurement. Audit and revise IT policies to ensure secure and efficient operations. Provide high-quality customer support to internal users. Minimum Requirements: 3+ years' experience in IT support or similar role. Strong working knowledge of Windows 10/11 and … macOS environments. Excellent troubleshooting, diagnostic, and problem-solving skills. Outstanding customer service and communication abilities. Desirable Skills (Nice to Have): Experience installing and troubleshooting business applications (e.g., MS 365, Adobe products). Basic network troubleshooting skills (e.g., LAN/WAN, IP configurations). This is an urgent vacancy More ❯

trusts, corporate transactions, or reputational threats-demanding clear, fast, and agile solutions. They are modern lawyers with timeless values, dedicated to delivering superb client service in everything they do. Their family values ethos permeates throughout the firm making it a supportive and inclusive place to work. The Opportunity The … IT Department strives to exceed customer expectations and deliver continually improving, outstanding service. They are seeking an experienced and proactive IT Training Manager to lead their mission to ensure all employees are empowered with the knowledge and skills they need to maximize the use of existing and new technology … team to ensure training is integrated into new initiatives. Provide monthly reports to management on training activities and outcomes. Promote a culture of exceptional customer service within the training team. Why Join? The firm's ethos is to combine modern, innovative thinking with timeless values. Joining their IT More ❯

administrative support within the legal department. Assist with the management and administration of trade mark portfolios. Liaise with clients and overseas attorneys, ensuring excellent customer service at all times. Prepare and file trade mark applications and renewals. Monitor deadlines and take appropriate action. Prepare reports for clients as More ❯