1 to 25 of 49 Customer Service Jobs in the City of London

Senior Program Manager, Consumer Customer Service Support, Program Delivery Group Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and … CS operations to ensure readiness and deliver projects that impact the customer and CS associate experiences. This role requires keen stakeholder management, negotiation, and prioritization skills. To excel, you will use your project or program management experience to advocate for, and improve, the customer experience, using KPIs to … and direction for projects and gain consensus and clear alignment at all levels as appropriate. Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the projects standard operational procedures, processes and technical more »

Amadeus Business Travel Consultant to join the team on a temporary basis. They are looking for candidates who can deliver the highest standard of customer service and professional business travel services and support using Amadeus. Amadeus Business Travel Consultant Responsibilities: Providing solutions and advice to clients in an … Handle schedule changes from airlines and amend itineraries according to clients changes Dealing with a mixture of prestigious and corporate accounts Offering first class customer service Offering a quick, efficient and professional service Proactively maintaining relationships with clients Amadeus Business Travel Consultant Requirements: Business Travel Experience Essential … Amadeus is essential along with excellent fares knowledge and manual fare creation Exceptional customer service and communication skills The ability to write professionally to clients and customers Handling telephone and email enquires Offer exceptional customer service skills Extensive Geographical and airline knowledge Excellent attention to detail more »

Customer Services Manager @ Rewards Platform/Health Tech App Company I'm working a super exciting Health Tech App that incentivises and supports healthy living through their rewards platform. Its App allows employees to unlocked incentives by achieving health goals that they can then spend on everything from gym … memberships, to holidays to Peleton bikes !! Role: The customer services manager will supporting SME and enterprise customers, ensuring the overall success of the company. Designing and building the Customer Services department Implementing the right tools to support the department Ticketing, AI chatbots, knowledge base for FAQs etc Establishing … policies, procedures & processes Implementing industry standard KPIs of which to measure success Setting customer satisfaction targets and working with the team to meet targets consistently Working with customers to understand their support needs Designing and implementing best practices to support fast global scale On-boarding, training and managing the more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site | Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client Relations | People … Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns or … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd party more »

The post provides a range of multimedia marketing opportunities with our customer service team it's an exciting time as the events and marketing plans for SMEs are developed. You will get hands on experience with planning and delivering multiple events and webinars as while working with external … corporate clients for room hire bookings. Role Purpose of Post To provide a variety of marketing, administrative and customer service support to the Small Business Research + Enterprise Centre to include digital marketing activities, events management, promotional activities as well as managing the customer mailing list. To … and effectively source creative assets (photographs, graphically designed creative, video content) to produce marketing communication collateral in-line with regulations and legislation Ensure all customer details are accurately managed on the mailing list including adding new customers and removing those that have unsubscribed Support with the administration and operational more »

technical abilities in supporting desktop environments, particularly on macOS systems, and have expertise in managing Jamf and Intune. This role requires excellent communication and customer service skills, as you will be interacting with various stakeholders across the organisation. Responsibilities: Provide desktop support services for macOS and Windows environments … in supporting macOS and Windows operating systems. Experience with Jamf and Intune for device management and software deployment. Office 365 and Google Suite. Exceptional customer service skills with the ability to communicate technical information to non-technical users. Proven troubleshooting skills with the ability to analyse and resolve more »

to 5 years hands-on experience in Technical Support. You will provide effective, high-quality technical support to the Company's rapidly growing global customer base. The Technical Support Engineer is a natural problem solver who is able work patiently and efficiently with hundreds of customers, exponential traffic growth … to programming and documentation projects, as required. This is a great position for someone early in their Development career: you have some experience in customer service and enjoy resolving people's problems. Main responsibilities and qualifications: Extremely strong communication and follow-up skills. You can speak both engineer … organization skills and ability to plan ahead. Must be a creative problem solver; able to think outside the box when challenging support issues appear. Customer focused mentality required; you love helping other people and see how they make great use of our products. Awareness of API, iOS SDK, JS more »

Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of releases across the enterprise and our customers, spanning multiple … You'll Be Doing: '€¢Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in the release … business sign off. '€¢Create Change records and package release records specifying the effect on CIs within the Release Management service. '€¢Work with project and service support teams to ensure any potential CI's are correctly identified and managed through a quality release management deployment programme. '€¢Ensure that the CMDB more »

a proactive engineer seeking new challenges in the vibrant field of technical support? We're expanding our team and currently searching for skilled Field Service Engineers and Customer Support Engineers to join us across multiple locations, including Gatwick and Crawley Area, Milton Keynes, Birmingham, Northern Ireland, and now … esteemed clientele. Execute installations, upkeep, and repairs of our innovative equipment and systems. Swiftly troubleshoot technical issues to ensure minimal operational disruptions. Uphold superior customer service standards by addressing inquiries and resolving concerns promptly. Foster effective collaboration with internal teams for seamless issue resolution. Conduct comprehensive training sessions … for clients to optimize product utilization. Requirements: Previous experience in field service or customer support roles is advantageous. Proficiency in diagnosing and resolving intricate technical problems. Exceptional communication and interpersonal skills. Willingness to travel to client sites as needed. Possession of a valid driver's license and a more »

Customer Success Analyst (Servicenow) - £55,000-£60,000 – London/Remote – 12mth FTC My client are a leading light in the specialist Insurance industry all around the globe. With a fantastic office in Central London due to ambitious plans we are looking to bring on a Customer Success … Servicenow) to join the team on an initial 12 month Fixed Term Contract. Due to exciting growth we are looking to bring on a Customer Success Analyst (Servicenow) initially on a 12 month Fixed Term Contract. As a IT Customer Success Analyst (Servicenow) you will play a pivotal … role in ensuring end users derive maximum value from our technology solutions. You will report to the Customer Success Lead and be a bridge between our end users and our technical teams. As our Customer Success Analyst (Servicenow) you will be responsible for: Acting as the first point more »

As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support … Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Key Duties include: Respond to customer service requests for the repair of business … of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues to help overcome new or unusual faults. more »

to recruit an experienced Technical Services Manager into their business, who will take ownership for the delivery of a best in class M&E service provision for this Trophy Building. Benefits: The opportunity to work in a 'client side' capacity, where you will lead and manage the M&E … service partners, budgets and service provisions on site. The chance to lead innovative solutions to the building including spearheading sustainability implementation. Joining a fantastic company who invest in their staff, £72k + Package. 25 days annual leave (plus bank holidays) Pension, private healthcare, annual bonus Responsibilities: Overseeing all … initiatives, as well as the management of electrical and mechanical plant, inclusive of critical equipment. M&E Project Management. Monitoring performance of M&E service partners on site. Provide best in class customer service to tenants. Daily client and tenant liaison. Overseeing small and large M&E more »

Security Operations Manager Cavendish has been instructed by a top 10 security service provider to identify a Security Operations Manager to oversee a corporate portfolio within the City and Central London. You'll be managing a multi-million-pound security (Guarding) portfolio, responsible for overseeing operations and nurturing strong … client relationships. Focussing on providing a high-end customer service experience adapting to clients bespoke requirements and delivering on KPIs. Contract growth and retention are key and go hand in hand with innovation and the introduction of solution-based thinking to obstacles. Key responsibilities: Central contact for Operations … 4+ years of relevant experience operating at a senior/higher management level. Proven track record of successfully managing large teams in a commercial, customer facing role within a security service provider capacity. Location: Central London Salary: Circa £55,000 + benefits more »

Cavendish has been instructed by a top 10 security service provider to identify a Security Operations Manager (Graduate calibre) to oversee a corporate portfolio within the City and Central London. You'll be managing a multi-million-pound security (Guarding) portfolio, responsible for overseeing operations and nurturing strong client … relationships. Focussing on providing a high-end customer service experience adapting to clients bespoke requirements and delivering on KPIs. Contract growth and retention are key and go hand in hand with innovation and the introduction of solution-based thinking to obstacles. This is a fantastic opportunity to join … Safely or NEBOSH. 1-3 years of relevant experience operating at a management level. Proven track record of successfully managing teams in a commercial, customer facing role within a security service provider capacity. Desirable: Graduate Nice but not essential. Location: London Area more »

Business Administrator/Sales Support Intern to join our clients' team. This internship offers an excellent opportunity to develop essential skills in sales support, customer relationship management, and overall business operations. Our client: Our esteemed client is a dynamic and innovative technology company dedicated to delivering high-quality telecommunications … network and AV products and services to their customers. They pride themselves on their commitment to excellence, customer satisfaction, and continuous improvement. The role: Possible start date: 7.5.2024 Monday to Friday; 9am to 5pm Total working hours: 40 What you will do in your working day: Assist in preparing … closely with the sales team to coordinate meetings, appointments, and travel arrangements. Maintain accurate and up-to-date records in their CRM system, including customer information, sales activities, and communications. Respond promptly and professionally to customer inquiries. Support the sales team by tracking sales performance metrics and preparing more »

Engineer - MSP Location: City of London & Client sites when required. Package: £35,000 - £40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding … experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS/DHCP/TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance more »

organisations to think and behave differently. We work with clients to design, deliver and implement learning experiences that make a difference to the business, customer and people. Senior Digital Consultants work as part of a talented, collaborative team delivering amazing learning solutions from analysis and design build and evaluation. … love what we do just as much as our clients do. We celebrate success together and work tirelessly to deliver fantastic learning solutions in Customer Experience, Contact Centre Operations and Transformation. We work with such a fantastic range of clients across various sectors from Retail to Travel, Hospitality to … innovative, memorable learning experiences for our people that have a direct correlation to business strategy and metrics and are designed with the learner and customer in mind. Design exceptional digital interventions based on the needs of the client organisation and the learners whether these be compliance, product, processes and more »

Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is … Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and … maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project more »

Responsible for managing a technical team of Infrastructure Engineers provide managed services to our large customer base, across a wide range of infrastructure technologies and SLAs. Help strengthen our Team as our Head of Infrastructure Operations. Home based role Job Description: Responsible for managing a technical team of Infrastructure … Engineers provide managed services to our large customer base, across a wide range of infrastructure technologies and SLAs. What you'll be doing: •Key part of the Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity. •Successfully lead infrastructure Operations Team, driving … a culture of service excellence and continuous improvement with the objective of delighting our customers. •Direct line management of Windows, UNIX & Storage Engineers and Architects, ensuring regular 1-2-1's are carried out where objectives are tracked and training & progression requirements are identified and actioned. •Accountable more »

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online around the world, this is your chance to … By Amazon (FBA) provides sellers with fulfillment services to store products in Amazon's fulfillment centers, which Amazon will pick, pack, ship, and provide customer service to enable FBA sellers to scale their business and reach more customers. Often, Selling Partners may procure inventory from overseas origins, such … both a strong sales and business development interest/background that enables them to successfully identify and convert opportunities with a high degree of customer obsession. Account Managers will be prospecting Sellers on a daily basis, developing pipeline management plans, and deliver results based on aggressive on-boarding and more »

show Research vendors and make selections based on their creativity, quality, and cost Attendee management and logistics for participants, including rooming lists, transportation bookings, customer support, F&B management. Oversee administrative processes such as contracts, payments to suppliers, internal approvals and reporting Develop content for event materials and work … environment Proven track record of creative, successful events Excellent organizational, communication, negotiating, and multitasking skills Ability to remain calm under pressure and maintain a customer-service mindset Bachelor's degree in marketing or communications discipline 3+ years of experience in event management with leading physical and virtual tradeshows more »

Someone with excellent organisational skills and strong attention to detail -The ability to work under pressure and accustomed to working to operational deadlines -Excellent customer service skills and a strong command of written and spoken -A natural problem solver who is happy to formulate solutions to everyday operational more »

team, with a positive attitude, work ethic, and a commitment to learning and improvement. We appreciate people who have strong communication skills and a customer-centric approach to work, a proven track record of successfully delivering quality customer service and support while maintaining a focus on delivering more »

sabre experience but they will cross train. Senior business travel consultant - Touring duties -Working closely with the US team to provide a continuation of service during UK hours -Working with the high profile clients booking flights, accommodation, and ground transportation, dealing with musicians, production crews and artist management -Provide … a top-tier, discreet service, addressing all clients travel needs and preferences -Maintain excellent communication with clients, understanding their unique requirements -Collaborate with tour managers, event organizers, and production teams, aligning travel logistics with client schedules and commitments. -Act as the primary point of contact for UK time zone … touring skills required -Touring experience is a must -Ideally sabre knowledge but they would cross train from another GDS for the right person -Exceptional customer service skills -Strong organisational skills, attention to detail, and commitment to providing unparalleled service to high profile clients Additional information -Hours of more »

legal tech tools to support the projects Supporting bespoke technologies for large technical clients Drafting project proposals & providing status reports Providing end user support & customer service Troubleshooting & resolution of matter issues as these arise Preparing recommendations, budgets & project plans Assist attorneys in preparing for client IT interviews and … to support matters. Skills & Attributes of the Legal Technology Analyst You will be experienced with Legal Technology ideally from a law firm, but professional service is also considered Some experience with Legal Tech applications such as Document Automation, AI platforms, transaction management, and low code builders; ideally you will more »