1 to 25 of 130 Customer Service Jobs in the East Midlands

Hybrid Bonus opportunities Clear progression plan Looking for Polish-speaking Client Services jobs, Customer Service work and Polish-speaking Customer Success roles in Nottingham? An exciting FinTech Scale-Up is on the lookout for an energetic professional to join their Nottingham team. Company profile - FinTech In this Polish-speaking Customer Service Assistant role, you will … UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta and remotely. We are looking for talented and ambitious individuals to help us reshape business finance. Job description - Customer Service Assistant (Polish Speaking) In this Polish-speaking Client Relations role, you'll be joining the Collections team at one of the fastest-growing FinTechs in Europe! A … our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience. Key responsibilities - Polish-speaking Customer Service Assistant In this Customer Service Assistant opportunity in London, your responsibilities will include: Conducting More ❯

Service Coordinator/Engineering Coordinator/Service Administrator Service Coordinator/Engineering Coordinator/Service Administrator required to join a global engineering manufacturer based in Tuxford. The Service Coordinator/Engineering Coordinator/Service Administrator shall be office-based in Tuxford, responsible for planning and scheduling the Field Service Engineers work, providing service support, assisting with stores inventory control, and liaising with customers and the engineering team. Full product training provided. The successful Service Coordinator/Engineering Coordinator/Service Administrator will ideally have experience in coordinating, scheduling, service support, booking goods in, or a similar customer service role within engineering. Package £26,000£30,000 depending … on experience Pension Additional Benefits Onsite Parking Bupa Healthcare 25 days holiday plus Bank Holidays Service Coordinator/Engineering Coordinator/Service Administrator Role Responsibilities Coordinate the work, assignments, and scheduling of the Service Engineers and the profitability of the Service Department. Contact customers over the phone to book work and plan for engineers. Assist in More ❯

Role: Service Coordinator Location: Brackmills, Northampton Salary: £25,905 per annum + bonus About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or … wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes. About the role: To ensure market leading customer service is provided to all customers through effective and efficient coordination of the Field Service Engineers. Ensuring that all Customer Service Level Agreements are met … and internal Company KPI’s are achieved. Customer satisfaction must be at the heart of everything we do. Your key responsibilities will include: To answer and log Customer breakdowns and defects on our operating system Responsible for organising up to 15 engineers located in a specific area of the UK, being their main contact. Prioritise, allocate and distribute More ❯

specialising in telematics, CCTV, and installation services tailored for the transport and logistics sectors. With a nationwide team of skilled engineers and a reputation for technical excellence and outstanding customer service, the company is dedicated to enhancing safety, efficiency, and operational performance for fleets across the UK and Ireland. Due to ongoing growth, they are now seeking a … forward-thinking Head of Operations to oversee both field and office functions, ensuring smooth, efficient, and high-quality service delivery across all areas of the business. The Role As Head of Operations, you will take full ownership of the day-to-day operational performance of the business. This senior leadership position involves overseeing engineering field teams, scheduling and support … functions, customer service, and compliance. You’ll drive continuous improvement, support strategic initiatives, and ensure that projects and services are delivered efficiently, profitably, and to the highest standards. Key Responsibilities Leadership & Team Management Lead, mentor, and manage department heads including Regional Managers, Customer Service, and Compliance. Ensure effective coordination between field engineers and office-based teams. More ❯

Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Business Unit: NT Voice & Data Location: Nottingham We are looking for a proactive and customer-focused Customer Service Agent to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering … exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband … mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and More ❯

Job summary Contribute towards the delivery of an efficient ICT Service Desk, providing a rapid response to resolve calls where this can be achieved immediately, or re-assigning to the appropriate internal or external support group. Main duties of the job To provide and assist with 1st/2nd line user support following direction. To be a member of … the ICT Service Desk team promoting excellent customer service and recording and solving incidents at the first point of contact. To contribute to an efficient and effective ICT Technical and systems support/operational development service, which maximises the availability and reliability of the corporate and departmental systems/ICT equipment to end-users To assist … Qualifications Essential GCSEs Grade C or equivalent in Maths, English and a Science Desirable Formal ICT related qualification or equivalent level of ICT experience. ECDL or Equivalent. UKCHIP MBCS. Customer Service Qualification. Previous experience Essential A working knowledge of supporting PCs, laptops, mobile devices, Microsoft operating systems and software. Desirable Experience of providing support to PC users in More ❯

Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Business Unit: NT Voice & Data Location: Nottingham We are looking for a proactive and customer-focused Customer Service Agent to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering … exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband … mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-U... More ❯

There's plenty about Topps Group that might surprise you. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you … expect anything less from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team based at our Head Office in Grove Park, Leicester. Reporting to the IT Service Desk Manager, you will utilise your IT skills to … deliver world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company's IT services. Responsibilities include: Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue Support the business ERP More ❯

act as the first point of IT support contact for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. Role Key Tasks and Responsibilities: To provide a professional and personal first point of contact to all customers. … inbound channel are properly understood and recorded on Autotask. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. To deliver exceptional Customer Service striving to achieve first time resolution. To escalate relevant and more complex work to the more experienced Service Desk Technicians after initial assessment and within a … relevant time scale. To proactively manage all personal workloads, ensuring all tickets are worked within the set Service Level Agreements. To achieve the set Service Desk KPIs and Service Level Agreements. To adhere to all Service Desk technical processes and guidelines as well as company processes and standards as per the handbook. To undertake maintenance tasks More ❯

bespoke software solutions, to shielding your assets with cutting-edge security, let our expertise steer your business. We’re with you every step of the way, helping you elevate customer satisfaction, streamline operational efficiency, and fuel growth. With over 35 years in the business and best-in-class solutions, see where eXceptional takes you. Overview: The main purpose of … this role is to deliver service desk functions as described by ITIL providing excellent support services for customers through ticket ownership, adhering to service level agreements. You will rotate through a minimum of three service desks utilising different ITSM’s which includes our Technical Desk and Device Management and have shadowing sessions on our L2/L3 … desks. Additionally, they will spend time with other ITIL service practices and departments within XMA. Responsibilities: Act as XMA’s first point of contact for all technical incidents and requests, logging and resolving issues via phone, email, or other channels in line with service level agreements. Take ownership of end-to-end ticket management, ensuring clear communication and More ❯

Job Title: 2nd Line Service Desk Analyst! Location: North Northants (with travel between offices in Corby, Kettering, Thrapston, and Wellingborough) Hourly Pay: £15.17 Length of Assignment: 3 months Monday to Friday 37.50 Working hours: 8:30- 17:00 This is an office-based role About the Role Are you an experienced IT Support professional looking for a rewarding role … within local government? Opus People Solutions on behalf of North Northants Council is seeking a dedicated 2nd Line Service Desk Analyst to join IT Service Desk team. You will be instrumental in supporting our transformation journey as we unify our systems and improve service delivery across all council offices. The successful candidate will provide high-quality second … line technical support, help resolve complex incidents, and contribute to the deployment of new IT platforms and services - all while ensuring excellent customer service. Key Responsibilities Take ownership of support requests and incidents, troubleshooting and resolving issues related to hardware, software, and operating systems (Windows 10/11, M365, etc.). Support first-line colleagues by providing escalation support More ❯

bonus Job Type: Permanent, Full Time About us: Fairway Seals, established in 1977, has built a strong reputation in the sealing industry for its friendly and professional approach to customer requirements. The company prioritizes exceptional customer service, aiming for a "right first-time" motto in all interactions. They are dedicated to listening to customers and collaborating to … mutually beneficial outcomes. About the role: This varied and rewarding role combines outbound business development, sales support, and account management, ideal for someone who thrives in a consultative B2B service environment. Build quality relationships and identify cross-selling opportunities Prepare tailored product quotations based on customer requirements Source and identify new sales opportunities Follow up on customer inquiries that have not yet converted to a sale Maintain an up-to-date CRM with leads, opportunities, and activities to ensure a smooth customer experience Proactively target market sectors to develop your sales area Generate new inquiries and convert existing projects into live orders Represent the company professionally, showing general interest in products at all times About More ❯

with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own … transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support … remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make More ❯

IT SERVICE DESK TEAM LEADER £40,000.00-45,000.00 Leicester based, with travel to other UK sites as required Do you have substantial experience of working within a busyIT Service Desk team? Are you technically savvy, with a solid understanding of ITSM principles and application of ITIL best practices? Focused on Continuous Improvement? A natural leader with prior … next step in your IT career and would like to join the UK's leading conveyancing business, let's make it happen for you here at Simplify as anIT Service Desk Team Leader! BENEFITS Competitive Salary of £40,000.00-45,000.00, based out of our Company Head Office with Free Parking, 25 Days Holiday (Plus 8 Days Public Holiday … Option To Buy Or Sell Holiday, Company Pension, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, GP 24-hour service, Retail Discounts, Plus Many More! WHAT YOU'LL BE DOING We are seeking a proactive, people-focused, and technically capable IT Service Desk Team Leader to lead and grow our UK-based Service Desk team. More ❯

involve: Maintain and repair complex Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs) Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM) Update the helpdesk on job status and outcomes. … What We're Looking for the role of CCTV Engineer: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access More ❯

will join an established ICT team renowned for nurturing talent and launching careers. You'll engage with customers from multiple organisations and professions, tackle intriguing projects, and hone your customer service and IT skills all in a one team environment. Role Are you passionate about technology and eager to make your mark in the ICT world? Join us … as a Service Desk Apprentice at Public Sector Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities. Key Responsibilities: Be the friendly first point of contact on our ICT service desk, handling queries … via phone, remote support, email and web chat Provide remote support for a variety of issues, from black screening laptops to email glitches Assist with service desk incidents and requests, ensuring smooth operations Image and set up work laptops, phones, and tablets Manage user accounts within our ICT environment Keep all tickets updated and ensure timely resolutions Accurately maintain More ❯

Are you looking to kickstart your IT career with a company that values innovation and outstanding customer service? We’re looking for an IT Support Engineer Apprentice to join our team at Bubble IT and develop hands-on skills in a fast-paced, supportive environment. Bubble IT is a leading provider of managed IT services, cloud solutions, and … needing technical help. You’ll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support. Responsibilities: Providing high-quality customer service and technical support over the phone and via a ticketing system. Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and … hardware problems. Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs. Prioritising and managing your workload effectively. Meeting key performance targets and service standards. Contributing to process and technical improvements. Following company procedures, policies, and values at all times. What we’re looking for: We’re looking for a motivated and adaptable individual with More ❯

annum. As our Business Development Executive, you will support the sales team to proactively win new clients and revenue for the company. To do this the role requires excellent customer service to all clients, prospect clients, internal and external customers. Your responsibilities as our Business Development Executive will include: Supporting the core BDM s including construction and niche … example lapsed introducers, financial brokers, insolvency practitioners, accountants, banks, clients etc What we are looking for in our ideal Business Development Executive Experience proven experience of working in a customer focused environment Full driving licence Skills Numeracy and literacy; IT - Microsoft Office, in particular Excel; planning and organising; Customer service skills and ability to work alone whilst … of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Why us? We ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … a million tenants over the last three years! Why work with us: Competitive salary Up to 30 days holiday allowance with the option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our … growing team. As a Salesforce/HubSpot Analyst, you will be responsible for optimizing our CRM systems, ensuring data accuracy, and leveraging advanced features to improve sales, marketing, and customer service processes. You will work closely with cross-functional teams to analyze and report on CRM performance, implement process improvements, and ensure effective use of Salesforce and HubSpot More ❯

be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver end user support Taking & recording customer queries onto … have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below: Preferable background from customer service or a telephone based role Will consider recent graduates with an interest in IT & systems however not essential A background in application or software support would be … highly advantageous however not necessary Experience in delivering excellent customer service via phone, email & face to face Interest towards IT Strong communication skills Working knowledge of basic IT systems Knowledge of Microsoft SQL server advantageous however not essential Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in More ❯

Job Title: Customer Support Representative Location: Leicester (LE12) About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients. We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate … problem solving individual to join their customer support team. Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach … to ensure a positive customer experience. Key Responsibilities: Respond promptly to customer enquiries via phone, video calls and emails. Troubleshoot, educate and resolve customer issues, providing clear and effective solutions. Maintain accurate records of customer interactions and transactions on Zendesk. Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience with More ❯

for a Referral and Bookings Senior Administrator to join our team. Assisting the Referral and Bookings Manager, you will oversee the administration team to provide the highest levels of Customer Service to patients, colleagues, and external organisations at all times. We are looking for someone who can. Mentor and guide the team to provide comprehensive administrative support to … tasks for them to ensure skills are utilised and the team run efficiently. Become a SystmOne mentor so staff can look for you for support and guidance. Provide exceptional customer service to patients, visitors and staff members. Pro actively look at clinic capacity and change appointment slots or add/remove clinics depending on demand. Assist with the … policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). As An Employer Good relationships are built on trust, integrity, and honesty, the values that underpin CHEC's commitment to the delivery of patient focused services. We More ❯

The Finance Administrator plays an intrinsic role in the running of the Group's nances and will work with the CEO and our external nance consultant to deliver excellent customer service to internal and external stakeholders in a timely manner. Whilst this is a standalone position, you will work closely with the wider team to deliver operational excellence … receive accurate invoices Replying to billing enquiries through the accounts email inbox Liaising with our external nancial consultant to ensure billing and invoice accuracy, you will process and check customer self billing invoices, ensuring that all self-billing invoices are complete and accurate, resolving any issues in a timely manner. Issuing and ensuring the accuracy of buyer invoices Resolving … need to be educated to A-level standard and have relevant experience in a nance, You will have excellent attention to detail and strong IT skills. Previous experience in customer service and nance administration is essential, and knowledge of using nance systems such as Xero would be an advantage. se What we offer: Salary £25,000 PA Pension More ❯

Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired … Warehouse and Customer. Salary: £24,604 per annum plus £995.28 shift allowance. Working hours: Sunday-Thursday, 21:45pm-5:45am. Key Duties of a Stock & Systems Administrator: Maintain existing customer relationships with regards to the processing of customer orders, forms and quotes. Respond to a wide range of customer queries promptly, providing solutions where possible or escalating … to Operations Supervisor as required. Ensure customer & supplier information is kept up to date on the WMS system. Communicating with customers via a variety of channels, including phone, email in an appropriate, professional manner. Liaising with relevant departments internal/external. Update internal WMS system with account changes and notes. Cross-checking supplier activity against bookings. Liaise with suppliers More ❯

reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Support Engineer, to support the Service Desk team with exceptional customer service and technical knowledge, whilst providing … expert first line support to our customers. This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our swarm approach to resolving incidents, you will get the chance to learn new technologies and skills to drive your career forward. Have you got service desk and/or customer support experience? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco and Stobarts? What you will be doing: Own incidents through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause More ❯