1 to 25 of 110 Customer Service Jobs in the North West

Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition … prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage. Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details ...

This is an exciting opportunity for a professional to join the Technology & Telecoms sector as a Customer Service representative in Milton Keynes. The role requires a proactive individual to deliver exceptional service and support to clients, ensuring their needs are met effectively. Client Details Our client … within the Technology & Telecoms industry. They are committed to providing innovative solutions to their customers and are known for their focus on quality and customer satisfaction. Description Respond to customer inquiries via phone, email, and other communication channels. Provide accurate information about products and services within the Technology ...

Product Manager Manchester (Hybrid) Full-time, Permanent We're looking for a Product Manager to own and evolve a newly implemented internal customer operations platform. We're looking for someone who has managed internal tools, service platforms, or CRM-style products and loves working with operational teams. … directly impact how internal teams operate every day. Big scope, high visibility, and plenty of autonomy. If you've product-managed tools used by Customer Service/Customer Ops teams, this role is a great match. What You'll Be Doing Own the roadmap for an internal ...

Service Desk Apprentice Location: Vesty Business Park, Vesty Road, Bootle, L30 1NY Qualification; Level 3 Information Communications Technician 17,500 starting salary Ref - 1959 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people … with customers by displaying a detailed understanding of their support requirements Maintaining high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Learn and follow the Escalations Procedure and understanding the process Ensuring timely call resolution to achieve Service Level Agreements Learn ...

Service Desk Apprentice Location: Vesty Business Park, Vesty Road, Bootle, L30 1NY Qualification; Level 3 Information Communications Technician £17,500 starting salary Ref - 1959 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people … with customers by displaying a detailed understanding of their support requirements Maintaining high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Learn and follow the Escalations Procedure and understanding the process Ensuring timely call resolution to achieve Service Level Agreements Learn ...

arisen for a Help Desk Advisor to join our clients head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. Youll be responsible for managing work orders, handling service requests, and coordinating with … engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. ---------------------------------------- Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

Time Business Support Officer to join the ICT Department for a 6-month temporary assignment. This role is ideal for someone who delivers exceptional customer service, is highly organised, and enjoys being part of a friendly, supportive team. About the Role As a Business Support Officer, you will … play a vital role in supporting the ICT department, ensuring smooth daily operations and delivering high-quality administrative and customer service support. You’ll be joining a small but dynamic team that prides itself on professionalism, teamwork, and consistently high standards. Key Responsibilities We are looking for someone ...

help them along their career path? In that case you'd be a great fit for Barron McCann . We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance … customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers. As a member ...

Insurance Adviser Are you passionate about delivering outstanding customer service while helping clients with their insurance needs? Our client, a well-established and growing business, is looking for a proactive and customer-focused Insurance Adviser to join their team in Warrington. As an Insurance Adviser, you will … existing client insurance policies while identifying new business opportunities. Working within a team of advisers, you will ensure customers receive the highest level of service, from initial contact through to policy renewal. Key Responsibilities Manage and service existing client insurance needs, ensuring renewals are processed efficiently Identify ...

Service Support Administrator - Scheduler Adele Carr is working with a highly respected provider of digital solutions, operating across the UK & Ireland. With nearly 30 years' experience, the business supports customers across supplying industry leading equipment alongside a strong after-sales and technical support function. Customer service is central to the business, and they are now looking to recruit a Service Support Administrator to join a growing Service team based at the Crewe head office in a fully onsite role. As a Service Support Administrator, you will play a key role in supporting ...

Service Desk Apprentice, you will be joining our award-winning service desk, recognised with a 4-star rating for excellence in customer service and support via the Service Desk Institute (SDI). You will be an integral part of our IT team, providing support internally. … Role As an IT Service Desk Apprentice, you will be joining our award-winning service desk, recognised with a 4-star rating for excellence in customer service and support via the Service Desk Institute (SDI). You will be an integral part ...

week in the closest office to you Advance TRS is partnering with a leading UK multi-utility infrastructure provider , andis seeking a customer-focused and driven individual to join their dynamic team, based in the North As a key member of the business, you will be responsible for managing … existing customer relationships while also identifying, engaging, and onboarding new customers across the company's operating regions. You will play a critical role in the pre-contract and tendering process, working closely with internal teams to ensure the delivery of a high-quality, market-leading service across projects ...

team and revenue grow. The Opportunity In the early stages, you will lead from the front prospecting, pitching and securing new business across defined customer sectors, with full ownership of your own sales target. Alongside this, you ll shape the sales strategy, define priority markets and ensure a best … class customer experience. Within the first 3 6 months, you ll begin building your team, starting with responsibility for two Customer Service Representatives and the recruitment of a Regional Business Development Manager/Account Manager. Over the next 1 2 years, this role is expected to progress ...

reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined … Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We have a great opportunity for a Service Desk Analyst to join our team. As a Service Desk Analyst, you will provide a single point of contact and first line technical ...

invoicing has been completed. Ensure processes are followed and have a proactive approach in picking up billing activities to ensure positive cashflow and customer satisfaction. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. … https://www.escode.com Key Accountabilities: Raise sales invoices and credit notes with high accuracy. Set up new contracts in the system, add new customer accounts, create verifications projects so customers can be invoiced without delays. Ensure are raised as per the agreed terms and conditions and check ...

providing exceptional support for our customers. Our Manchester office currently has an opportunity for a professional and experienced individual to fill the role of Service Desk Analyst, who will report to the Service Desk Team Lead, carrying out day-to-day duties as a Service Desk Analyst. … What does the role involve? Deliver an excellent level of service to customers and employees by telephone and email communication. Day-to-day operations involve following established procedures for incident management, service requests and liaising with Vendors through the lifecycle of support tickets. Complete 1st line support ...

Service Desk Engineer Location: Head Office - Didsbury Salary: £24,737 Reporting to the Service Desk Team Lead, the Service Desk Analyst will be responsible for ensuring all incoming incidents and problems assigned to them are prioritised, analysed and then resolved as efficiently as possible. You will … working as part of the Service Desk team to make sure we deliver excellent customer service while meeting our agreed SLAs. What youll be doing Acting as first point of contact for all IT Support issues and queries Responsible for the ongoing provision of IT Hardware ...

Type: Full-time, Permanent Working Pattern: Hybrid (minimum 3 days per week in the office) ______________ About the Role We are working with a Managed Service Provider (MSP) that is continuing to grow its Customer Success function and is now looking to appoint a Customer Success Team Member. … role focuses on relationship maturity, retention, and proactive account growth. You will act as the main point of contact for a portfolio of managed service clients, moving beyond reactive support to help customers get maximum value from their IT estate. Working closely with technical and strategic teams, you will ...

Audio Visual Field Service Engineer - providing service to client sites in the Manchester, Sheffield, Nottingham Region My client is a leading Audio-Visual integrator with a long history of innovation and excellence. Their team is composed of passionate, highly intelligent, and energetic individuals who are eager to make … excitement and want to be part of something unique, we invite you to read on. Main Purpose of Position To provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across the Midlands, North & West and potentially throughout Europe, and offshore. You will ...

Line Service Desk Support – Manchester/Hybrid working Our client, a Global Professional Services firm with an International workforce of over 5,500, is looking to add to their IT Service Desk Support Team based in Manchester. Offering phone, email and chat technology support to staff … genuine interest in technology, confident in working in a windows environment. It is essential is that you have exceptional communication skills and proven customer service skills. They are looking to an individual that is proud to show and act on initiative and experienced in working within a Team ...

within the dynamic Banking & Financial Services industry? Our client is seeking a dedicated First Line Support professional to join their 24/7 Global Service Desk. This is an exciting opportunity to provide exceptional support to internal employees and enhance your technical skills in a fast-paced environment. … class service. Participate in in-house technical training and receive real-time support from peers and subject matter experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows 10/ ...

Print, Document Workflow, and IT solutions. We help businesses modernise how they work through digital and workplace technology. The Role As a field-based Service Engineer, you will be responsible for the repair, servicing, and maintenance of multifunctional devices including printers and photocopiers. Key duties: Diagnose and repair faults … photocopiers, printers, and multifunction devices (MFDs) Aim for high first-time fix rates Deliver excellent customer service on-site and remotely Keep up with technical training and product updates Manage stock in your service vehicle Support basic networking and scanning setup on MFDs About You Experience repairing ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 - AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...