1 to 25 of 231 Customer Service Jobs in the North West

Join Primary Care IT’s Customer Service team supporting GP surgeries with their IT systems. You’ll gain hands-on experience helping customers, developing technical and communication skills, and completing a Level 3 Customer Service Apprenticeship in a friendly, supportive environment. Role You’ll be part of our Customer Service team, assisting NHS primary … care clients with our digital products and learning all aspects of customer support. An average day may include: Responding to customer queries via phone or email Updating and maintaining our CRM system Assisting with customer onboarding and training Supporting the wider team with admin and service tasks Training You’ll complete a Level 3 Customer Service Specialist Apprenticeship through a mix of: On-the-job training in our office Online learning and tutor-led sessions Remote workshops with your apprenticeship provide At the end you’ll achieve a Level 3 Customer Service qualification and develop key skills for a successful career in customer support. Once qualified we would be looking More ❯

Customer Service Account Manager Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal … high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced … role within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing BrightHR clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue More ❯

Pay: £32,000.00-£37,000.00 per year Job Description: Customer Service Manager I £32k - £37k I Middleton (Office-based) Salary: £32,000 - £37,000 Hours: 9am 5pm (Full-Time) Contract: Perm Start: Flexible, will wait until the New Year for the right person! Who we are We are tech lifesavers! We specialise in giving corporate IT equipment a … We re a fast-growing, friendly team who believe in doing things the right way with integrity, innovation, and a sense of humour. If you re passionate about great service, smart solutions, and making a difference, you ll fit right in! Role Overview We are seeking a proactive, people-focused Customer Service Manager to lead and elevate … our customer service operations. In this key role, you ll oversee customer and client communications, returns, logistics, and reseller support, ensuring a seamless experience from order to delivery. The ideal candidate will be adaptable, highly organized, and detail-oriented, with excellent communication skills and a passion for delivering exceptional customer service. Main Responsibilities Customer Service More ❯

Pay: £32,000.00-£37,000.00 per year Job Description: Customer Service Manager I £32k - £37k I Middleton (Office-based) Salary: £32,000 - £37,000 Hours: 9am–5pm (Full-Time) Contract: Perm Start: Flexible, will wait until the New Year for the right person! Who we are We are tech lifesavers! We specialise in giving corporate IT equipment a … We’re a fast-growing, friendly team who believe in doing things the right way — with integrity, innovation, and a sense of humour. If you’re passionate about great service, smart solutions, and making a difference, you’ll fit right in! Role Overview We are seeking a proactive, people-focused Customer Service Manager to lead and elevate … our customer service operations. In this key role, you’ll oversee customer and client communications, returns, logistics, and reseller support, ensuring a seamless experience from order to delivery. The ideal candidate will be adaptable, highly organized, and detail-oriented, with excellent communication skills and a passion for delivering exceptional customer service. Main Responsibilities Customer Service More ❯

Helpdesk Operator to join a busy Help-desk team based in Salford . This is a fantastic role for someone with experience in a fast-paced help-desk or customer service environment who is looking for long-term stability, with the opportunity to go permanent. The successful candidate must be available for weekend work . Our client is … seeking a hardworking , reliable , and professional candidate who is confident handling customer queries, logging jobs, and providing excellent service under pressure. Working hours Part-Time Option: Days: Saturday & Sunday Hours: 8:00am - 5:00pm (Flexible) Full-Time Option: Days: Saturday & Sunday plus 3 weekdays Hours: 8:00am - 5:00pm (Flexible) Daily responsibilities will include: Achieve Key Performance Indicators … KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard Provide accurate records of all the details of each Service request into the appropriate systems Provide a level of customer service which meets or exceeds the service commitment Accurately record details of all Service More ❯

role is hybrid with 3/4 days per week based at our Bolton & Manchester offices** We are seeking an experienced IT Support Engineer to join our internal IT Service Desk team and provide 2nd Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively resolve issues and complete requests … ensuring a seamless experience for clients. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. The candidate will act as a bridge between our 1st line support team and our 3rd line infrastructure team. In order to succeed … for clients. Experience in the building of physical laptops and MAC support is desirable. Proactive Issue Resolution: Identify and resolve issues proactively to minimize downtime. Maintain high standards of customer service. Microsoft Modern Workplace & Cloud Technologies: Utilize Intune, Autopilot, M365 and Azure to manage and support end-user environments. Strong knowledge of Office 365, Microsoft Teams, Exchange, Intune, and More ❯

Customer Service Representative 📍 East Cheshire 🕒 Full-time, on-site | Shift patterns Are you passionate about delivering customer service? Do you thrive on solving problems? Join an established yet growing company as our Customer Support Specialist and be the first point of contact for customer inquiries! This is an opportunity to kick-start a long … career with a Saas based technology business. What You’ll Be Doing: Be the main contact for customer questions, requests, and simple troubleshooting via phone, email, or chat. Record, track, and escalate issues according to company processes and deadlines. Always communicate professionally, with empathy and efficiency. Help improve processes by spotting patterns and suggesting better ways of working. What … We’re Looking For: 1+ years of customer support or service experience Strong written and verbal communication skills (English) Full UK driving license Strong phone experience - comfortable speaking to customers over the phone 📩 Ready to apply or want to learn more? Drop us a message or apply directly via LinkedIn More ❯

Customer Service Representative East Cheshire Full-time, on-site Shift patterns Are you passionate about delivering customer service? Do you thrive on solving problems? Join an established yet growing company as our Customer Support Specialist and be the first point of contact for customer inquiries! This is an opportunity to kick-start a long … career with a Saas based technology business. What You'll Be Doing: Be the main contact for customer questions, requests, and simple troubleshooting via phone, email, or chat. Record, track, and escalate issues according to company processes and deadlines. Always communicate professionally, with empathy and efficiency. Help improve processes by spotting patterns and suggesting better ways of working. What … We're Looking For: 1+ years of customer support or service experience Strong written and verbal communication skills (English) Full UK driving license Strong phone experience - comfortable speaking to customers over the phone Ready to apply or want to learn more? Drop us a message or apply directly via LinkedIn More ❯

Customer Service Representative 📍 East Cheshire 🕒 Full-time, on-site | Shift patterns Are you passionate about delivering customer service? Do you thrive on solving problems? Join an established yet growing company as our Customer Support Specialist and be the first point of contact for customer inquiries! This is an opportunity to kick-start a long … career with a Saas based technology business. What You’ll Be Doing: Be the main contact for customer questions, requests, and simple troubleshooting via phone, email, or chat. Record, track, and escalate issues according to company processes and deadlines. Always communicate professionally, with empathy and efficiency. Help improve processes by spotting patterns and suggesting better ways of working. What … We’re Looking For: 1+ years of customer support or service experience Strong written and verbal communication skills (English) Full UK driving license Strong phone experience - comfortable speaking to customers over the phone 📩 Ready to apply or want to learn more? Drop us a message or apply directly via LinkedIn More ❯

Portfolio Group are proud to be exclusively representing our client in their search for a Customer Solutions Specialist. Working with the Customer Solutions Team, you will be handling and investigating complaints and queries from clients, dealing with escalations and managing it end to end, resulting in the retention of clients. This a very varied, fast paced role within … a small, friendly, supportive team! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we'll be in touch! Customer Solutions Specialist - Manchester £26,000 Role Description In a … fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute More ❯

you want to be part of a dynamic team implementing innovative technologies that drive transformation in healthcare? North Cumbria Integrated Care NHS Foundation Trust is seeking a motivated IT Service Desk Assistant to join our team based in Carlisle . This role not only involves supporting our busy IT Service Desk but also assisting colleagues and staff with … the deployment of a new software system. Our IT Service Desk operates Monday to Friday from 08:00 to 18:00, with a rota system in place to ensure full coverage during these hours. Please note: occasional work outside of these core hours may be required to support the deployment of our new EPR software, depending on service … basic 1st line remote technical support. Triage guidelines will be followed to ensure the necessary information is captured to facilitate the resolution or escalation of all reported incidents and service requests. You will be required to resolve the maximum number of incidents at first contact within agreed timescales. As well as providing advice and 1st line technical support, the More ❯

you want to be part of a dynamic team implementing innovative technologies that drive transformation in healthcare? North Cumbria Integrated Care NHS Foundation Trust is seeking a motivated IT Service Desk Assistant to join our team based in Carlisle . This role not only involves supporting our busy IT Service Desk but also assisting colleagues and staff with … the deployment of a new software system. Our IT Service Desk operates Monday to Friday from 08:00 to 18:00, with a rota system in place to ensure full coverage during these hours. Please note: occasional work outside of these core hours may be required to support the deployment of our new EPR software, depending on service … basic 1st line remote technical support. Triage guidelines will be followed to ensure the necessary information is captured to facilitate the resolution or escalation of all reported incidents and service requests. You will be required to resolve the maximum number of incidents at first contact within agreed timescales. As well as providing advice and 1st line technical support, the More ❯

role will also identify and acquire new customers for the sales teams on multiple channels. The primary responsibility will be to drive sales through a proactive outreach and excellent customer service, and act on gaps in the sales trends, to optimize our revenue potentials. This role will involve working closely with all departments of the business to achieve … targets and enhance customer satisfaction. Skills/Experience/Competencies: Proven experience in sales and customer service Ability to understand and explain technical product information Previously worked in a B2B customer relationship environment Strong interest in IT and technical support Excellent communication and interpersonal skills Results-oriented mindset with a focus on meeting and exceeding sales … software Experience working towards strict KPIs and targets Demonstrable skills in interpersonal communication, business acumen and self-management KEYWORDS: sales, account management, targets, client, B2B, business to business, KPI, customer service Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you More ❯

effectively adopted and utilised, while also delivering insights that drive operational performance and strategic decision-making. You will play a vital role in onboarding and training new Sales Colleagues, Customer Service Advisorsand operations staff, promoting best practices across the network, and supporting Franchisees in using data and systems to grow their businesses and maintain operational excellence. What You … to build dashboards and performance reports, delivering insights that drive operational improvements and informed decision-making. Best Practice & Efficiency: Identify and share best practices, helping branches streamline processes, improve customer service, and boost sales performance. Training & Onboarding: Deliver system training and create learning materials for new and existing team members, ensuring everyone is confident and capable in using … Looking For Experience with the transport sector within the UK Awareness of the UK logistics market Previous knowledge of utilising a transport management system and CRM (HubSpot preferable) Strong customer service ethic with negotiation and telesales skills Experience in retaining and building good customer relationships Excellent verbal and written communication skills Articulate with a confident phone manner More ❯

effectively adopted and utilised, while also delivering insights that drive operational performance and strategic decision-making. You will play a vital role in onboarding and training new Sales Colleagues, Customer Service Advisorsand operations staff, promoting best practices across the network, and supporting Franchisees in using data and systems to grow their businesses and maintain operational excellence. What You … to build dashboards and performance reports, delivering insights that drive operational improvements and informed decision-making. Best Practice & Efficiency: Identify and share best practices, helping branches streamline processes, improve customer service, and boost sales performance. Training & Onboarding: Deliver system training and create learning materials for new and existing team members, ensuring everyone is confident and capable in using … Looking For Experience with the transport sector within the UK Awareness of the UK logistics market Previous knowledge of utilising a transport management system and CRM (HubSpot preferable) Strong customer service ethic with negotiation and telesales skills Experience in retaining and building good customer relationships Excellent verbal and written communication skills Articulate with a confident phone manner More ❯

effectively adopted and utilised, while also delivering insights that drive operational performance and strategic decision-making. You will play a vital role in onboarding and training new Sales Colleagues, Customer Service Advisorsand operations staff, promoting best practices across the network, and supporting Franchisees in using data and systems to grow their businesses and maintain operational excellence. What You … to build dashboards and performance reports, delivering insights that drive operational improvements and informed decision-making. Best Practice & Efficiency: Identify and share best practices, helping branches streamline processes, improve customer service, and boost sales performance. Training & Onboarding: Deliver system training and create learning materials for new and existing team members, ensuring everyone is confident and capable in using … Looking For Experience with the transport sector within the UK Awareness of the UK logistics market Previous knowledge of utilising a transport management system and CRM (HubSpot preferable) Strong customer service ethic with negotiation and telesales skills Experience in retaining and building good customer relationships Excellent verbal and written communication skills Articulate with a confident phone manner More ❯

forefront of using technology to enhance the business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid … problem solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. Interact with internal teams and 3rd party … vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and assist in driving the knowledge management process Participate in More ❯

We’re looking for a Tier 1 Service Analyst to join our Service Desk Team. The Tier 1 Service Analyst is the first point of contact for customers seeking IT support within an MSP environment. The role involves logging, diagnosing, and resolving a range of IT issues, as well as escalating more complex cases to Tier … or 3. In this role, you will deliver exceptional customer service, troubleshoot effectively, and maintain efficient communication to ensure clients experience minimal downtime. Career Path & Progression: This role is an entry-level position that offers clear opportunities for career progression within the MSP. As experience and technical skills develop, engineers can move into Tier 2 and Tier … roles, specialising in areas such as network administration, cloud services, or cybersecurity. Reporting to the Service Desk Manager, key responsibilities of the role are as follows: Customer Support & Issue Resolution Provide first-line technical support via phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident More ❯

We’re looking for a Tier 1 Service Analyst to join our Service Desk Team. The Tier 1 Service Analyst is the first point of contact for customers seeking IT support within an MSP environment. The role involves logging, diagnosing, and resolving a range of IT issues, as well as escalating more complex cases to Tier … or 3. In this role, you will deliver exceptional customer service, troubleshoot effectively, and maintain efficient communication to ensure clients experience minimal downtime. Career Path & Progression: This role is an entry-level position that offers clear opportunities for career progression within the MSP. As experience and technical skills develop, engineers can move into Tier 2 and Tier … roles, specialising in areas such as network administration, cloud services, or cybersecurity. Reporting to the Service Desk Manager, key responsibilities of the role are as follows: Customer Support & Issue Resolution Provide first-line technical support via phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs) and More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs) and More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs) and More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs) and More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs) and More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs) and More ❯