Description: Role Overview Act as the senior point of contact and subject-matter expert for deskside support services, providing on-site technical resolution of desktop, laptop, and connected-device incidents and requests. Work in partnership with the client on-site — often across multiple locations — resolving complex issues, supporting … users, mentoring junior engineers, and driving continuous service improvement while maintaining SLA compliance. Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role ...