76 to 86 of 86 ITIL Certification Jobs in the UK excluding London

ServiceNow. Provide hands-and-eyes support for infrastructure teams, projects and third-party suppliers. Escalate complex network, infrastructure, application and security issues appropriately. Follow ITIL, security, change-control and site safety procedures. What We're Looking For Experience in IT Support, IT Proximity, Field Engineering or Site Support. Strong … ServiceNow is advantageous. Strong communication, organisation and customer-service skills. Full UK driving licence and access to a vehicle. Desirable IT, Microsoft, CompTIA or ITIL qualification/certification. Experience with SAP/RF devices, warehouse scanners, industrial printers, touchscreens or vehicle-mounted equipment. Experience supporting industrial/operational ...

will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single … relevant to Service Desk tooling and services. Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function. ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service ...

hands-on experience implementing, configuring, or supporting HaloITSM in enterprise or client-facing environments. Strong working knowledge of IT Service Management (ITSM) processes and ITIL principles. Practical expertise with workflows, service catalogues, automation, reporting, and integrations. Excellent communication, facilitation, and stakeholder engagement skills. Desirable: HaloITSM certifications, ITIL certifications ...

Strong communication, analytical and problem-solving skills. The ability to work independently while contributing effectively across multidisciplinary teams. Essential Qualifications You’ll also hold: ITIL 4 Managing Professional, or another advanced ITIL qualification beyond Foundation level. SAFe certification, or equivalent practical experience working within a SAFe environment. ...

processes aligned to industry best practice. As a Service Delivery Manager, You Will Develop, implement, and continually improve Service Management processes aligned to the ITIL framework Manage services to ensure adherence to agreed SLAs, KPIs, and contractual commitments Support and oversee multi-contract service delivery across different geographies Lead … performance insights Chair and contribute to service delivery and contract monitoring meetings Support service growth by embedding scalable, repeatable delivery processes Requirements A recognised ITIL qualification, with practical experience applying ITIL principles in a live service environment Experience leading and coordinating teams across different locations, creating clarity, consistency ...

technologies. Experience in large-scale retail, hospitality, fuel retail, or multi-site environments. Exposure to cloud-based payment platforms and API integrations. Project management certification (PRINCE2, PMP, Agile, Scrum). ITIL certification. PCI Professional (PCIP) or related payment industry qualifications. Payment Systems Manager, Payment Operations Manager, Head ...

expertise across Microsoft 365, Entra ID, Active Directory, Teams and Endpoint Management Experience with workplace technologies, collaboration platforms and unified communications Experience operating within ITIL service management environments Desirable: Microsoft certifications ITIL qualification Experience with Microsoft Copilot, automation and PowerShell Experience designing enterprise-scale infrastructure solutions ...

across Microsoft 365, Entra ID, Active Directory, Teams and Endpoint Management Experience with xehkeey workplace technologies, collaboration platforms and unified communications Experience operating within ITIL service management environments Desirable: Microsoft certifications ITIL qualification Experience with Microsoft Copilot, automation and PowerShell Experience designing enterprise-scale infrastructure solutions ...

based role. Job Qualifications Experience within information security/technology focused on networking. Cisco switching & wireless, Cisco Security including ASA firewalls and ISE. Cisco certification including Cisco CCNP or multiple CCNA across network technologies/areas. Proven experience in incident management, service request management and problem solving. Experience … subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. Set Yourself Apart ITIL qualification desirable. Full clean driving license is preferable. Palo Alto experience. Checkpoint experience. Firewall Orchestration. #J-18808-Ljbffr ...

rollout. Person specification Essential Proven people‐management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct … restructuring a service desk function, rather than only running a steady‐state team. Exposure to multi‐site or multi‐entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket‐aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention ...

producing service artefacts, including service models, integration diagrams, high‐level plans, service design packages, and operational documentation Essential qualifications for the Senior Service Consultant: ITIL 4 Managing professional or other advanced ITIL certifications beyond foundational level SAFe certification or equivalent experience working within SAFe This role ...