1 to 25 of 71 ITIL Jobs in the Midlands

effective resolution. Monitor service performance, identify trends, and implement improvements to enhance service quality. Manage incident, problem, and change processes in line with ITIL best practices. Ensure excellent customer service standards are maintained, acting as a key point of contact for clients and stakeholders. Coordinate onboarding of new clients, ensuring ...

ability to travel to client sites) Desirable (Not Essential) Experience in an MSP environment Exposure to Azure or Intune IT certifications (CompTIA, Microsoft, ITIL etc.) What's on Offer Salary up to £45,000 Hybrid working model Exposure to both remote and onsite technical environments Supportive and collaborative team environment ...

need to know everything yet, but you must have a hunger to learn. If you have completed a basic IT course or an ITIL foundation, that would be a significant advantage. Working for a family-rooted business who are currently modernising our entire digital world and moving to the cloud ...

deployments Skills & Experience Proven experience in a 2nd line IT support role Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals Familiarity with ITIL processes and ticketing systems Knowledge of engineering software (Autodesk products, etc.) Excellent communication and problem-solving skills Ability to work independently and as part ...

Excellent communication skills, paired with strong problem‐solving abilities and thorough documentation practices. Qualifications (Desirable) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Fundamentals ITIL Foundation/Practitioner Who You Are A strategic yet hands on problem solver Calm under pressure and focused on continuous improvement Able to translate technical ...

Skills Familiarity with monitoring and alerting tools to support proactive incident management. Experience with event-driven and microservices architectures or cloud networking. Exposure to ITIL framework and best practice processes. ...

root cause analysis. Deep knowledge of product support operations and processes. Strong customer service orientation with excellent communication and interpersonal skills. Familiarity with ITIL principles and best practices for IT service management. Proactive mindset with a focus on continuous improvement and innovation. Excellent communication, interpersonal, and problem-solving skills. Data ...

ideal candidate will Have around 2+ years' experience in a 1st/2nd Line Support role Strong troubleshooting skills Experience working within an ITIL framework and supporting enterprise environments would be beneficial. This is a great opportunity for someone looking to develop their technical skills within a supportive team ...

team to deliver first-class service and support critical, high-security projects. We’re looking for someone with IT support experience and knowledge of ITIL processes (incident, change, and problem management). You’ll need strong customer focus, excellent communication skills, and a proactive, adaptable mindset. If you love problem ...

Microsoft 365 Hands-on experience with Microsoft Intune and device management tools Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ITSM/ITIL environments Understanding of Active Directory administration Basic network troubleshooting skills Excellent customer service and communication skills Comfortable working in client-facing environments Full UK driving ...

Hyper‐V ) Strong networking fundamentals routing, switching, DNS, DHCP Excellent communication, problem‐solving skills, and documentation discipline 🎓 Desirable Certifications Microsoft Certified: Azure Administrator Associate ITIL Foundation/Practitioner 🌟 Why This Role? 💷 Up to £55,000 + benefits 🌍 Remote-first , with fortnightly travel to Coventry 📈 Shape and modernise a rapidly evolving ...

virtualisation technologies such as Hyper-V or vSphere Familiarity with backup, firewall and web filtering solutions Experience supporting mobile devices (Apple and Android) ITIL knowledge or certification Experience working within an education environment BENEFITS Competitive rates of pay Professional development opportunities Career pathways across the organisation Teacher/Local Authority ...

Engineering, Field Teams, Project Management, Finance, and external partners, the Head of Networks drives infrastructure resilience, regulatory compliance, and exceptional customer service, aligning with ITIL best practices. Responsibilities Network Operations & Performance Lead and manage the Network Operations Centre (NOC) and network engineering teams, ensuring high-quality operational support ...

Senior Microsoft 365 Administrator to play a pivotal role in the administration, optimisation, and ongoing evolution of its Microsoft 365 platform within a mature ITIL/ISO-aligned environment. This is an exciting role with career potential with an attractive organisation. This is a senior, hands-on role suited ...

broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. Participating in ITIL-based Incident and Problem Management in line with documented processes. Updating the Status Page for system outages to keep the wider University informed and sharing ...

collaboratively across multiple teams Desirable Experience Experience of school-based technical operations, particularly in cloud platforms such as Azure/Entra Knowledge of ITIL frameworks and school procurement processes Experience working directly with young people or within an education environment Personal Attributes Intellectually curious, willing to learn and innovate Analytical ...

working within an IT service Operations or Service Management environment, knowledge of Incident, Problem, and Change Management processes in addition to some leadership experience. ITIL V4 Foundation or Project Management Certifications (PMP, Prince2 Practitioner) are advantageous but not essential. Our client operates within the defence sector, so candidates must either ...

Business, Technology, Organisational Development, Change Management) Professional qualification in Change Management, Project Management, or related discipline (e.g., Prosci, PRINCE2, Agile) Awareness and certification of ITIL Service Management principles Desirable: A relevant Digital Adoption Platform Build or Management certificate Qualification in Employee Experience Management or User Experience One or more certifications ...

user IT services (service desk, devices, software, etc.) Experience in multi-vendor or outsourced environments Knowledge of IT asset management best practices Understanding of ITIL and SIAM frameworks Experience in incident, problem, and change management Strong stakeholder engagement and communication skills Budget and vendor management experience Service-driven, business-focused ...

decision making, and driving continuous improvement. Essential Experience & Skills Strong communication and stakeholder management ability. CISSP or CISSM qualification. Significant experience with ISO 27001; ITIL v3 desirable. Demonstrable experience in security best practice and risk management. Strong project and change management capability. Experience working within enterprise IT environments (healthcare/ ...

timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven ...

timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven ...

maintain accurate documentation. • Share lessons learned to support ongoing team development. What You'll Bring • A technical college degree or equivalent.• Working knowledge of ITIL processes. • Strong troubleshooting skills across MS Windows environment • Familiarity with network troubleshooting and system monitoring tools. • Willingness to join an out-of-hours rota. ...

event-driven systems. Proven track record leading solution design for major bids . Ability to communicate with CXO-level stakeholders . Familiarity with TOGAF, ITIL, Agile, Responsible AI frameworks , and architecture modelling tools. Ready to take the lead on game-changing bids Apply now and help shape the next generation ...

Checkpoint, Juniper) Experience with load balancers and authentication technologies Proven problem-solving skills and ability to work under pressure Excellent communication and organisational skills ITIL process knowledge and experience in a NOC or multi-customer environment ...