26 to 50 of 158 ITIL Jobs in the Midlands

standards and delivering supportable solutions. Ability to conduct technical discovery, identify risks and technical debt, and recommend appropriate solutions. Relevant Microsoft, Citrix, VMware or ITIL certifications desirable. So, Who are we? We are the UK's fastest growing MSP. We have grown significantly from 30 to over 170 staff ...

senior stakeholders A customer-focused approach to IT support Experience improving processes and driving continual service improvement Strong analytical and problem-solving skills ITIL certification is desirable rather than essential. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud ...

help strengthen enterprise IT across the defence-focused environment. The role requires strong Microsoft 365, Azure/Entra, Intune and AD skills, with ITIL experience and SC clearance eligibility. Occasional travel to other UK sites will be needed, with a flexible mix of office and home-based #J-18808-Ljbffr ...

Evergreen Service to customer On site customer visits - as required Production of MI and dashboard reports SLA and contractual delivery Understands and engages customer ITIL process Ensures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholders Provide weekly and contractual reporting, closure, lessons learnt ...

equipment Supporting network infrastructure through basic patching, connectivity checks and equipment installation Managing and prioritising your own workload and ticket queue in line with ITIL practices Collaborating with wider IT teams and escalating issues where appropriate Essential experience of the Field IT Support Engineer : Experience working within an IT Support ...

ideally have: Proven experience managing an IT Service Delivery/Service Desk function within a complex organisation. Strong leadership, communication and stakeholder management skills. ITIL experience/qualification, with a good understanding of IT service management best practice. Experience delivering significant IT change and digital transformation across a large user ...

engineering or Change Management activities. Understanding of application testing lifecycles and service management principles. Familiarity with methodologies such as Lean Six Sigma, design thinking, ITIL or enterprise architecture. Strong organisational skills, critical thinking and the ability to work independently when needed. Ability to build strong working relationships across Business ...

complex issues to seniors as needed. The role requires willingness to work a 24x7 shift pattern, including nights and holidays, with a focus on ITIL-aligned incident management and knowledge article creation. Eligibility for UK SC clearance is required. #J-18808-Ljbffr ...

similar deployment tooling. Experience working within technical consulting, professional services, implementation or customer-facing technical roles Experience producing high-quality technical documentation Familiarity with ITIL-aligned support and change management processes Excellent communication skills with both technical and non-technical stakeholders Must have the right to work ...

experience. Ongoing self-led programme of Continuous Professional Development Desirable Level 3, 4 and 5: S/NVQ for Information/Communication Technology Professionals ITIL Foundation Experience Essential Significant detailed practical experience of IT in a large or complex organisation Demonstrable success in application development & configuration Dealing with user enquiries ...

server environments MES integration with ERP, Quality, Engineering, Automation, and other manufacturing systems MES modernization and legacy-system transformation Manufacturing cybersecurity/OT environments ITIL or similar service-management practices Semiconductor, wafer fabrication, electronics, or high-tech manufacturing The Ideal Candidate We are looking for a strong manufacturing ...

supporting and maintaining complex LAN and WAN environments, including routing and switching, network security controls, firewalls, VPNs, and cloud based networking services. Desirable *ITIL Foundation or Practitioner *Recognised Networking qualification such as Cisco CCNA. *Cyber Security related qualification/cert or extensive experience working on network security platforms Experience Essential ...

HMRC, Government, or other secure/public sector environments. Knowledge of IBM Power Systems infrastructure. Experience supporting migration, transformation, or modernisation programmes. Understanding of ITIL processes and service management best practices. Familiarity with automation tooling and infrastructure scripting. Exposure to hybrid infrastructure environments. Technical Knowledge Required Operating Systems & Platforms ...

such as CISSP, CCSP, Security+, or AWS Security Specialty Cloud architecture and engineering specialties (AWS Advanced Networking, AWS Data Engineering, Azure Security Engineer, etc.) ITIL Foundation or higher (optional) #J-18808-Ljbffr ...

continual improvement Cross-Functional Collaboration: Work with service, delivery, product and supplier teams to align services, investments and improvements with business priorities CANDIDATE REQUIREMENTS ITIL Foundation certification, or willingness to achieve it within 12 months of appointment Proven knowledge and experience of IT Service Management processes within a medium ...

continual improvement Cross-Functional Collaboration: Work with service, delivery, product and supplier teams to align services, investments and improvements with business priorities CANDIDATE REQUIREMENTS ITIL Foundation certification, or willingness to achieve it within 12 months of appointment Proven knowledge and experience of IT Service Management processes within a medium ...

application management, IT portfolio management and/or technology cost governance. Demonstrated expertise in project and/or program management, with certifications such as ITIL 4, Prince2, Prince, Agile, or similar global IT frameworks. Familiarity with vendor management, contract awareness, and SLA governance. Strong track record in cross-functional leadership ...

What you'll bring: Extensive IT service management experience in a multi-sourced environment. Strong background in managing third-party service providers and SLAs. ITIL Foundation qualification (minimum). Proven ability to lead, influence, and manage change. Excellent communication skills with the ability to translate technical issues into business language. ...

interview process, candidates will be expected to demonstrate their architectural experience and approach through a presentation and technical discussion. Relevant certifications such as TOGAF, ITIL, Microsoft, Cisco or VMware would be beneficial, although not essential. Call Experis IT today for more information on (phone number removed) If you receive suspicious ...

will include Master's degree or equivalent senior leadership experience Relevant management, leadership or specialist technical qualification Expert-level service management qualification (such as ITIL) or equivalent experience Significant experience leading complex digital, technology or information services within a large organisation Experience delivering service improvements and digital transformation programmes within ...

supporting enterprise network environments. Proven experience identifying, testing, implementing, and documenting network configuration changes within a controlled change management framework. Knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Hands‐on experience with incident, problem, request, and major incident management. Understanding of network infrastructure lifecycle management, patching, firmware ...

technical risk. Experience providing technical leadership, coaching or mentoring other engineers. Desirable criteria Power Pages. Microsoft Copilot Studio. Stakeholder requirement gathering and solution design. ITIL 4 Foundation/Microsoft Power Platform Developer/PL-400 certification. Benefits Alongside your salary of £48,400 plus any allowance ...

ability to troubleshoot remotely using a variety of toolsets At least 3 years of experience in an IT support organisation Strong understanding of ITIL incident management, including upholding SLAs and communication with customers Experience with researching complex issues Self-motivated achiever who gains satisfaction from providing excellent customer service Good ...

Cloud technologies. A genuine interest in getting hands‐on and growing your depth for organisation processes and tools Experience of Agile Project Management methodology ITIL Foundation V4/V5 level accreditation infrastructure or equivalent Where and how you'll work: This is a permanent position and is based ...

Certified Implementation Specialist (CIS-ITSM) Certified Application Developer (CAD) ServiceNow Certified AI Professional/Generative AI Certifications ServiceNow Certified Technical Architect (CTA) preferred ITIL V4 Foundation or Managing Professional Experience 10+ years of ServiceNow platform experience. 5+ years in ITSM implementations. 2- 3 years in Now Assist Agentic AI implementation ...