26 to 50 of 111 ITSM Jobs in the South East

specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents and service requests managed through ITSM tools Application issues diagnosed, resolved and root causes identified Third-party suppliers managed to meet SLAs and quality standards Technical documentation maintained and kept ...

looking for - Proven experience as a Service Delivery Manager, Account Manager or similar role within an MSP or IT services environment - Strong understanding of ITSM/ITIL frameworks in practice, not just theory - Confidence chairing client-facing reviews and managing senior stakeholders - Working knowledge of Microsoft 365 and Azure sufficient ...

have experience Experience of working in an ITIL environment and contributing to the continual service improvement culture nice to have Experience of using an ITSM tool nice to have ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

systems and changes are ready to move into BAU support What they are looking for You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support. Essential experience includes: * IT operations or senior IT support management * Microsoft 365, Azure and Entra ID * General ...

users Diagnosing and resolving desktop, laptop, printer, and peripheral issues Triaging support tickets and escalating to relevant teams where necessary Experience using an ITSM/ticketing system Supporting AV equipment, meeting room setups, and conferencing technology Supporting break-fix issues across end-user devices Excellent customer service and communication skills ...

vendor-specific CRM/ERP certifications are desirable.\ N\n\nThe following technical skills would be beneficial:\ N\n\nUnderstanding ofServiceNow or related ITSM tool\ N\n\nWindows-based Applications experience\ N\n\nAdvancedSQL skills in SQL Server and knowledge of SSRS\ N\n\nActive Directory\ N\n\nUnderstanding ...

solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask) Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients If you are a highly technical ...

Azure, AD, Networking, Infrastrcture, PowerPlatform. Proven experience operating in complex enterprise environments Background working alongside or supporting enterprise architecture functions Solid understanding of IT service management (ITIL or similar) Experience managing and governing third-party service providers Strong grasp of change control, risk management, and governance frameworks Ability to balance ...

basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) 3rd Line Support Engineer, M365 ...

application architectures across application, database, and infrastructure layers. \n Knowledge of platform configuration management, system integration, and environment management. \n Experience supporting enterprise IT service management frameworks (incident, problem, change). \n Familiarity with technical governance, change management processes, and architecture documentation. \n Experience working in Agile delivery environments. ...

supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform configuration management, system integration, and environment management. Experience supporting enterprise IT service management frameworks (incident, problem, change). Familiarity with technical governance, change management processes, and architecture documentation. Experience working in Agile delivery environments. This ...

supporting enterprise application architectures across application, database, and infrastructure layers.\ NKnowledge of platform configuration management, system integration, and environment management.\ NExperience supporting enterprise IT service management frameworks (incident, problem, change).\ NFamiliarity with technical governance, change management processes, and architecture documentation.\ NExperience working in Agile delivery environments.\ N\nThis ...

administration * Endpoint Management * Running of PowerShell scripts * End User Device provisioning, onboarding of users * Understanding of security concepts (MFA, Conditional Access) * Atlassian suite of ITSM equivalent tooling * Linux exposure (Ubuntu, CentOS) Desirable * Windows Server support and administration * MacOS MDM Exposure * Understanding of Group Policy (creation and troubleshooting) * Writing of PowerShell ...

made in the Service Recovery Model through the Integrated Business Planning process \n\n Essential Skills: \n \n Experience of working in IT Service Management \n Experience working with external suppliers \n Hold ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training \n Microsoft Teams, unified communications ...

required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process Essential Skills: Experience of working in IT Service Management Experience working with external suppliers Hold ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training Microsoft Teams, unified communications or teams ...

Microsoft 365 environment Strong knowledge of Exchange Online, Outlook, and Teams administration Experience supporting Windows 11 and Microsoft Office applications Familiarity with ITSM/ticketing systems and incident management processes Experience providing remote user support Good understanding of IT security principles, including MFA and data protection ...

customer satisfaction data and collaboration with cross-functional teams to enhance service quality and user experience. \n \n\n \n \nExperience working within IT Service Management environments.\n \n \nExperience operating in a multi-vendor IT sourcing environment.\n \n \nBroad understanding of IT technology and service delivery principles. ...

service improvement initiatives, using customer satisfaction data and collaboration with cross-functional teams to enhance service quality and user experience. Experience working within IT Service Management environments. Experience operating in a multi-vendor IT sourcing environment. Broad understanding of IT technology and service delivery principles. Experience building effective relationships ...

within infrastructure environments. Automation and Scripting experience using PowerShell. Windows Server administration experience. Experience with software distribution tools such as MECM. Good understanding of ITSM processes and service management best practice. Experience working within highly secure environments. To apply, please send your CV by pressing the apply button. ...

tenant management Proven ability to handle high-profile escalations and provide technical leadership DV clearance and UK sole nationality required Additional skills: Knowledge of ITSM tools and processes Familiarity with VMware vCenter (usage, not administration) Adaptability to change and shifting priorities Understanding of ITIL and Agile methodologies Join a team ...

configurations and runbooks. Desirable: relevant STEM degree, IGA vendor certifications, Microsoft SC-300, scripting skills (PowerShell or Python), API integration experience, and exposure to ITSM workflows or regulated environments. Apply now for immediate consideration ...

months) Maximum 2 week notice period Desirable OT asset discovery and monitoring tool experience Exposure to NIS regulations/UK CAF compliance Experience with ITSM and service delivery processes One stage interview process, via MS Teams. ...

engagements focused on reliability, resilience, and modern cloud operations. Key responsibilities include: Define and embed SRE engagement models aligned to modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning ...

incident management and problem resolution experience Database configuration, database administration or SQL knowledge Knowledge of IT networks, telecommunications or hardware support Understanding of IT Service Management, configuration management and knowledge management Strong communication, prioritisation and stakeholder management skills ITIL Foundation v4 or above is highly desirable. Programming, hardware installation, telecommunications ...