51 to 75 of 111 ITSM Jobs in the South East

collaborate with business partners, customers and influence Senior Leadership Owns technical & process documentation. (SOP, Guides & Knowledge) Responsible for achieving operational stability & resiliency Drives ITSM & DevSecOps best practice to support changes to IT Services & processes at a high level of complexity Accountable for adherence to Sarbanes Oxley and all compliance standards ...

improve vulnerability management processes Enhance asset discovery and scanning coverage across on-prem and cloud environments Integrate Qualys with enterprise tools such as ITSM and CMDB platforms Automate workflows using APIs and scripting Produce reporting and dashboards for technical and business stakeholders Support remediation programmes and provide best practice guidance ...

Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability … fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft ...

management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. Experience with service monitoring tools and technologies. Excellent … Strong analytical and problem-solving abilities. High levels of professionalism and integrity when handling sensitive information. Proficiency with Microsoft Office applications. Qualifications Essential IT Service Management certification (e.g., ITIL v3/v4 ). Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised ...

planned maintenance and service updates to the user community. Monitoring system alerts, triaging issues, and escalating where necessary. Maintaining accurate incident records within the ITSM system. Documenting resolutions and contributing to the technical knowledge base. Supporting the Major Incident Management process when required. Occasional travel to remote sites … Management. Running PowerShell scripts. End-user device provisioning and user onboarding. Security technologies including Multi-Factor Authentication (MFA) and Conditional Access. IT Service Management (ITSM) platforms such as Atlassian/Jira Service Management or similar. Linux environments such as Ubuntu or CentOS. Desirable experience includes: Windows Server administration and support. ...

practices, monitoring, and enterprise solution design. A proactive, continuous improvement mindset with excellent analytical and problem-solving skills. Desirable Experience with IT Service Management (ITSM) platforms or ticketing systems (e.g. ServiceNow, Jira, Freshservice, Zendesk). Experience within manufacturing, mining, or other complex supply chain environments. Current Microsoft Dynamics ...

prioritisation of requests, via a backlog, to create, update, disable or archive Service Catalogue items. Supporting Tooling teams to build the workflows within the ITSM toolset to meet the needs of catalogue requests. Ensuring the Service Catalogue items accurately reference appropriate CIs and other data points. Maintaining Service Catalogue standards ...

management methodologies such as Prosci or ADKAR The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

/11$ environments. Networking Basics: A foundational understanding of networking principles, including Wi-Fi security best practices (Meraki experience is a massive plus). ITSM Knowledge: Strong alignment with Incident, Problem, and Change Management processes. Communication: Exceptional communication skills with the ability to engage confidently with non-technical business users ...

fully operational, and address any issues directly, or by liaising with a third-party support partner. Log, track and manage issues within our IT service management platform. AV Technician Key Requirements: Customer focused, with excellent communication skills. Demonstrable knowledge of AV disciplines (audio, projection, video, IT, lighting). Previous experience ...

such as Dell Avamar & Data Domain Knowledge of Public Key Technologies (Microsoft, Thales) Familiarity with Cloud Infrastructure Storage and VMware cloud technologies Understanding of ITSM processes and server administration (e.g., Windows Server) Proficiency with Event Management tools (e.g., SCOM) and VMware vCenter (use, not administer) Ability to work shifts (Apply ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

policies and access risk analytics Scripting skills (PowerShell, Python) for automation and connector development Experience with API integration and web services Familiarity with ITSM workflows and change control procedures Experience in public sector or critical national infrastructure environments ...

processes Map current and future state identity lifecycle processes Gather and define business and technical requirements Capture integration requirements (HR systems, SIEM, PAM, ITSM, AD/Entra) Support application onboarding, role modelling, and access policies Document data flows, attribute mappings, and provisioning rules Work with global stakeholders to align regional ...

legal or professional services environment (e.g., Aderant, Intapp, etc.). * Aderant Expert and related systems, with the Aderant table structure, etc * Experience with ITSM platforms such as ServiceNow, including queue and SLA management. * Knowledge of SQL Role: * Act as 1st line support for Aderant finance systems issues and requests ...

environment. You'll have: Experience owning or managing a ServiceNow platform and product roadmap. Strong stakeholder management and communication skills. Experience working with ServiceNow ITSM , with exposure to additional ServiceNow modules. Experience of HRSD would be advantageous but is not essential. A collaborative approach and the ability to translate business ...

Experience of working in a dynamic, time-pressured environment Experience in using ticket management systems would be an advantage Knowledge/experience of IT Service Management an advantage Experience of working on IT Projects an advantage The skills for success Knowledge of SAP systems (ECC) and SAP deployments, in particular ...

stakeholders to build scalable, high-quality implementations aligned to business requirements. Key Experience Required Strong hands-on experience with ServiceNow development Proven delivery across ITSM, with strong exposure to ITOM (ideally incl. AIOps) Experience building and delivering end-to-end ServiceNow solutions Solid experience with integrations (REST/SOAP APIs ...

opportunities in the change management process and implement best practices to optimise change efficiency and reduce service disruptions. Skillset/experience required: Relevant IT Service Management certifications (e.g. ITIL v3/4) PMP (Project Management Professional) and related certifications are preferred. University degree of higher required; Bachelor's degree … setting and managing SLAs/KPIs Experience in service operations using the ITIL Strong understanding of service monitoring tools and technologies Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint ...

Head of IT Service Management £600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex and high-profile environment. … IT service environments. Key Responsibilities Lead and develop a Service Management team, ensuring capacity, performance, and adherence to standards Define and deliver the IT Service Management strategy and continuous improvement roadmap Act as a senior escalation point for service issues and stakeholder concerns Oversee service performance, reporting, and customer satisfaction ...

improving application stability, data integrity, automation and service quality. The ability to diagnose functional, configuration and data issues, produce reports and data extracts, use ITSM tools and stay organised under pressure. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support ...

Android) Microsoft Azure Stack Microsoft 365 Multi-vendor hardware build, deployment and break/fix Active Directory Group Policy Management Change Management Jira ITSM (or equivalent ITSM platform) Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLAN Cloud and physical storage technologies Performance monitoring, availability monitoring and restoration ...

improving application stability, data integrity, automation and service quality. The ability to diagnose functional, configuration and data issues, produce reports and data extracts, use ITSM tools and stay organised under pressure. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support ...

Cleared contractors with a strong engineering and architecture background, preferably within highly regulated environments. Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, R... WKCL1_UKTJ ...