51 to 75 of 94 ITSM Jobs in the South East

First options available The role This is a senior product leadership role responsible for setting the direction and ensuring value delivery from core IT service management and automation platforms. The role owns the full product lifecycle – from strategy and roadmap through delivery and ongoing improvement – with a strong focus ...

hardware, software, and system-related faults Deliver L1/L2 support for advanced Electronic Warfare products Manage incidents, service requests, and problem investigations using ITSM tools Monitor system performance and coordinate escalations when required Produce customer updates, service reports, and trend analysis Create and maintain knowledge base documentation Support change ...

third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited ...

circa £40,000 per annum About Prosperon Prosperon are a specialist IT Value Added Reseller, with focus on IT Operations Management and IT Service Management solutions. At Prosperon, we have a strong name in the industry to help organisations respond to issues affecting their IT service delivery and support their ...

Docker and orchestration technologies Scripting experience with Bash, Python or Perl Strong communication and stakeholder management skills Experience managing technical projects and working within ITSM environments Desirable Skills Kubernetes, OpenStack or CI/CD tooling experience Cloud infrastructure and virtualisation exposure Knowledge of GPUs, RAID technologies, and HPC clustering Relevant ...

Monday to Friday) The Person Open to candidates with similar experience from either MSP or in-house environments Strong exposure to Microsoft technologies and ITSM frameworks Ideally 2–3 years’ relevant experience within a 300–500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications ...

sales cycles Strong commercial acumen with a focus on margin and profitability Desirable Experience working with hospitality or high-end service sectors Familiarity with ITSM/PSA tools (e.g. Autotask) and sales processes Experience in scaling a business from £5M-£10M+ Personal Attributes Commercially astute and results-driven Strategic thinker ...

documentation, procedures, and configuration records current and well-maintained. Installing operating systems and software in line with incoming workload. Using ServiceNow as the primary ITSM tool. Overseeing local hardware inventory and stock control . Working closely with colleagues across the Digital Workplace area to resolve issues efficiently. Identifying opportunities ...

troubleshooting skills and attention to detail Nice to have NetSuite certifications (Administrator, SuiteCloud Developer, etc.) Experience with SuiteFlow, SuiteAnalytics or advanced reporting Exposure to ITSM processes and change management Experience working in a regulated or scaling organisation ...

general warehouse activity and a high-volume device refresh programme alongside day-to-day BAU operations. Key Responsibilities: Manage service tickets within customer-supplied ITSM, adhering to SLAs throughout Update customer and internal systems manually to ensure both platforms remain aligned at all times Process joiner, leaver, and break ...

team environment. Strong interpersonal and communication skills Strongly Desirable Experience in Critical National Infrastructure or highly regulated environments. Familiarity with ServiceNow or equivalent ITSM integration Cisco certifications (e.g. CCNP/CCIE Enterprise) Desirable. ...

optimisation and future scalability planning Key Responsibilities Lead and develop the IT Service Operations and Digital Workplace function across multiple sites Drive service maturity, ITSM best practice, and continuous improvement initiatives Build trust and confidence in technology services across the business Manage and develop a team of technical support … both strategic and operational environments. You will likely bring experience within: Digital Workplace/End User Computing (EUC) IT Service Operations/Service Delivery ITSM and service maturity programmes Microsoft 365 environments Technology transformation and continuous improvement initiatives You will also demonstrate: Strong people leadership and team development capability Excellent ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

security, and infrastructure) Proven ability to plan and deliver projects, not just execute technical tasks Experience supporting BAU environments alongside project delivery Familiarity with ITSM processes (incident, change, problem management) Strong organisational and coordination skills, with attention to detail Experience with Jira or similar project management tools For this role ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

Continual Service Improvement initiatives Chair governance forums across the applicable ITIL disciplines as required on the programme Ensure timely and detailed updates captured in ITSM toolsets as required for each process Work closely and interface with the customers Service Management organisation and teams Foster a cohesive and motivated team across … functions to drive a positive experience for the customer Basic Qualifications: Proven track record with a minimum of 5 years experience in an IT Service Management/Service Delivery role Sound knowledge and experience working with ITSM tooling such as Service Now, JIRA ServiceDesk and BMC Remedy/Helix Familiarisation ...

focused, you will be able to prioritise operational requests, investigate alerts, resolve standard incidents and escalate more complex issues clearly and promptly. Experience of ITSM processes, SLAs, change control and working with suppliers or vendors would be an advantage, along with a proactive approach to spotting capacity, performance, resilience ...

activities and documentation updates Assist with onboarding administration for new Managed Services clients What We’re Looking For Essential Experience Experience within an IT service management, service desk, or service support environment Experience producing reports and maintaining data registers with high accuracy Exposure to managed services or client-facing IT … particularly Excel Ability to manage multiple tasks and meet deadlines effectively ITIL Foundation certified or willing to work towards certification Desirable Experience with ITSM platforms such as ServiceNow, Autotask, or similar Exposure to asset management or technology lifecycle processes Experience supporting service review meetings or governance activities Interest in progressing ...

activities and documentation updates Assist with onboarding administration for new Managed Services clients What We’re Looking For Essential Experience Experience within an IT service management, service desk, or service support environment Experience producing reports and maintaining data registers with high accuracy Exposure to managed services or client-facing IT … particularly Excel Ability to manage multiple tasks and meet deadlines effectively ITIL Foundation certified or willing to work towards certification Desirable Experience with ITSM platforms such as ServiceNow, Autotask, or similar Exposure to asset management or technology lifecycle processes Experience supporting service review meetings or governance activities Interest in progressing ...

Capability to design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. • Ability to customise existing modules such as ITSM, ITOM, ITBM, HRSD, CSM. • Experience of building custom applications using ServiceNow Studio, Flow Designer, and App Engine. • Ability Develop and maintain client-side (JavaScript, GlideForm … Security Clearance or have the ability to undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source ...

Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflowsAct as a Monitoring & Observability SME within customer delivery teams Support incident … managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity ...

hands-on QA role focused on delivering high quality testing across in-house developments and third-party platforms, with a strong emphasis on ServiceNow ITSM and CSM. Key Responsibilities Create, review and execute test plans, test scripts and test cases Perform functional, regression, manual and automation testing Test across ServiceNow … ITSM and CSM modules Work closely with developers, business analysts, product owners and Scrum teams Review user stories and technical specifications to define test coverage Log, track and manage defects through to resolution Ensure changes meet business requirements prior to release Support continuous improvement across the ServiceNow testing function ...

designing, architecting, and delivering robust ServiceNow solutions across key projects and programmes. Define ServiceNow architecture, design standards, and best practices Lead solution design across ITSM, ITOM, HRSD, CSM, and related modules Translate business requirements into scalable, secure technical solutions Oversee implementation, configuration, and integration activities Ensure adherence to ServiceNow platform … sales engagements, including solution demonstrations and proposals Ensure compliance with organisational and industry standards Required Skills Strong expertise in ServiceNow platform architecture Experience across ITSM, ITOM, CMDB, and Flow Designer Proficiency in JavaScript and REST/SOAP API integrations Understanding of cloud and enterprise architecture principles Experience working in Agile ...

ITSM New Business Sales Consultant Location: Hybrid Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission (OTE £120,000 £150,000) The Opportunity Were looking for a high-performing ITSM New Business Sales Consultant to drive growth in a fast-scaling, international … organisation. This is a true hunter role focused on winning new business, opening doors, and building a strong pipeline within the ITSM and MSP ecosystem. Youll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. ...