51 to 75 of 89 ITSM Jobs in the South East

understood and planned effectively. Essential Experience Current DV (Developed Vetting) clearance. Previous MOD or Defence sector experience is essential. Strong background in IT Service Management . Experience in demand management, capacity management, or service planning. Good understanding of technical infrastructure, including servers, networks, hosting, or data centre environments (technical expertise ...

modern cloud infrastructure Enterprise storage and infrastructure platforms Disaster Recovery and business continuity Backup and resilience frameworks Infrastructure security and technical standards IT service management and change management If you're looking to join a forward-thinking organisation and make a meaningful impact, please send your CV for consideration. Etech ...

detail and proactive problem-solving approach. Desirable Experience Experience supporting supplier exits, contract transitions, or vendor offboarding activities. Retail industry experience. Knowledge of IT service management, infrastructure, or technology delivery environments. This is an excellent opportunity to join a high-profile programme and play a key role in delivering ...

data contracts layer. Experience in establishing the infrastructure, pipelines, processes, and governance required for production environment and integration with Azure DevOps, CI/CD, ITSM, IAM, and the bank's data platform. Proven delivery/project management experience on enterprise data or platform engineering programmes. Experience working within banking governance ...

record of delivering operational excellence and driving continuous improvement in service environments. Strong understanding of MOD procurement, contracting and compliance frameworks. Knowledge of IT service management frameworks (ITIL, ITSM) and best practices. Experience with enterprise IT infrastructure, cloud services or application support environments. Proficiency with project and programme management tools ...

directly with customers, suppliers and engineering teams Desirable: Familiarity with cloud-native software delivery and containerised environments (AWS, Kubernetes) Experience testing IT Service Management (ITSM) solutions and workflows, including ServiceNow Experience of interoperability and interface testing across integrated systems. ISTQB Advanced Level certification or equivalent experience Familiarity with cloud based ...

Cisco ISE. Cloud connectivity and hybrid infrastructure. Wireless surveys and access point optimisation. Server, storage, telephony and data centre environments. Change control and IT service management processes. Disaster recovery and business continuity planning. This is an excellent opportunity for a network professional looking for a hands-on role with responsibility ...

digital technologies. Experienced in Microsoft Technology Stack, Azure Infrastructure, Modern Work, and End User Compute technologies. Knowledgeable about industry trends, security tools, and ITSM/CRM systems. Able to communicate complex solutions clearly, influence senior stakeholders, and lead technical discussions. Comfortable in a fast-paced, customer-facing role with strong ...

Docker and orchestration technologies Scripting experience with Bash, Python or Perl Strong communication and stakeholder management skills Experience managing technical projects and working within ITSM environments Desirable Skills Kubernetes, OpenStack or CI/CD tooling experience Cloud infrastructure and virtualisation exposure Knowledge of GPUs, RAID technologies, and HPC clustering Relevant ...

exciting opportunity for an experienced IT Service Management professional to support the day-to-day operation and continual improvement of corporate IT services. Working closely with managed service providers and third-party suppliers, you will drive service performance, oversee incident and problem management activities, deliver meaningful reporting and analysis … role with a salary of £70,000, dependent on the level of experience. Additional benefits provided by the organisation. If you have strong IT service management experience and a passion for driving service excellence, apply today to be considered for this exciting opportunity. People are at the heart of Michael ...

exciting opportunity for an experienced IT Service Management leader to oversee and continuously improve end-to-end IT service delivery within a complex, highly regulated environment. You will lead service operations, major incident management, service transition, and tooling strategy while driving service excellence, operational performance, and outstanding user experience across … organisation. Client Details This role is within the public sector and based in London. Description Lead and develop a high-performing IT Service Management team, promoting a customer-focused culture. Own major incident management, ensuring effective resolution and stakeholder communication. Oversee day-to-day Service Desk operations, including incidents, service ...

technical documentation, support guides, and knowledge articles. Provide technical coaching and support to colleagues as required. Ensure all activities are recorded and managed within ITSM tools. Follow established processes, procedures, and security policies. Maintain high levels of customer satisfaction and service delivery. Essential Skills & Experience Previous experience within … administration, password resets, and user management. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and connectivity troubleshooting. Experience using IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date ...

Proficiency in risk assessment and vulnerability management. Knowledge of OnPrem technology architectures including: Security controls and detection tools & networking and secure network architectures. Recognised ITSM certification (e.g. ITIL). Good knowledge and experience of common Enterprise ICT services. Experience working with Government systems and senior stakeholders. The Team We work ...

within a complex enterprise environment. You'll bring: Proven experience leading Major Incident Management or Command Centre teams. Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL. Experience managing high-severity incidents across enterprise infrastructure and business-critical applications. Excellent leadership, stakeholder management, and decision-making skills under pressure. ...

management. Experience leading teams and driving operational improvements. Excellent stakeholder management and communication skills. Experience managing escalations, risks and operational incidents. Knowledge of IT Service Management (ITIL/ITSM) principles and best practices. Experience working within enterprise IT infrastructure, cloud, application support or managed service environments. Highly Desirable Experience supporting ...

Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations … Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility ...

years' unbroken UK residency . The Role We are seeking an experienced Change Analyst/Change Manager to join a busy IT Service Management environment. You will be responsible for overseeing and coordinating change activity, ensuring governance processes are followed, risks are appropriately assessed, and changes are delivered with minimal … Experience coordinating multiple stakeholders across technical and business teams. Excellent organisational, planning and prioritisation skills. Strong communication and stakeholder management abilities. Experience working with ITSM tools such as ServiceNow. Ability to assess risk and make balanced governance decisions. Strong attention to detail and process discipline. Desirable Skills & Experience Experience facilitating ...

assess risk and make balanced governance decisions * Support change documentation and process discipline, with strong attention to detail * Work with IT Service Management (ITSM) tooling (e.g. ServiceNow) to drive visibility and control * Contribute to incident, problem, and release management awareness to support smooth outcomes What you'll bring: * Experience working … work on track * Familiarity with governance processes and change risk/impact assessment techniques * Understanding of operational readiness and service acceptance concepts * Knowledge of ITSM platforms (e.g. ServiceNow), configuration/asset management principles, and service level management Additional information: * Nice to have: experience facilitating CAB or governance meetings, release management ...

management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience in IT Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. ...

lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL principles and frameworks. Previous experience in IT Service Management (ITSM) and Service Transition processes. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support ...

pilot to General Availability. Youll need strong hands-on experience with Microsoft Intune, Entra ID, Defender for Business, Windows 11 and macOS device management, ITSM/ticketing operations, SLA-driven support and people leadership. This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused … Business. Experience managing Windows 11 and macOS devices, including patching, compliance, health monitoring, remote lock/wipe and asset inventory. Experience running an ITSM or ticketing operation against defined SLAs, including incident, request and problem management. A strong automation mindset, with experience designing or operating runbooks, self-service and repeatable ...

Provide first-line IT support via telephone, email and in person. Log, categorise and prioritise incidents and service requests using the IT Service Management (ITSM) system. Troubleshoot hardware, software and basic network issues. Escalate complex issues to second or third-line support teams when appropriate. Install, configure and maintain desktop ...

service requests. Deliver first-line technical support and first-contact resolution wherever possible. Log, manage and resolve incidents using the IT Service Management (ITSM) platform. Support user account administration and access management. Maintain accurate records and knowledge base articles. Escalate complex technical issues where required. Provide professional, friendly and customer … working within an IT Service Desk or IT Support environment. Excellent customer service and communication skills. Strong problem-solving and troubleshooting abilities. Experience using ITSM systems to manage incidents and service requests. The ability to diagnose and resolve a broad range of first-line technical issues. A positive attitude ...

improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with ...

successful IT Service Manager should have: Proven experience working within a controlled scientific, laboratory, government, or similarly regulated environment. Significant experience in IT service management, technical support, and service delivery leadership. Strong understanding of ITIL service management principles and best practice. ITIL v3 certification and PRINCE2 Practitioner qualification, or equivalent … fast-paced environment. Job Offer Day rate of up to £600/day immediate start in central London If you are an experienced IT Service Management professional with a strong technical background and a passion for delivering high-quality services, apply today to take on a key leadership role driving ...