Incident Management Jobs

DUTIES & RESPONSIBILITIES. The Senior Event Manager is expected to work with our customer to ensure best practice, and to oversee the presentation of services to clients while making sure the service levels are effective. This role provides a clear communication link among live events, ongoing projects, clients and resources. The Senior Event Manager’s responsibilities include, but are not... more ▸

Confident apprentice with excellent verbal and written communication skills, working primarily in our head office, but also supporting other Group sites. Your primary role will be in support of the in-house service desk.You will respond to requests for IT technical support from our internal employees via phone, email or face to face contact. You will work to timescales insuring the... more ▸

Vacancy title: NOC Technician Location: Quinton Business Park Reference number: V7375 Type: Permanent The Project: Highways England have awarded telent the contract for the operation and management of NRTS (National Roads Telecommunication Services), a critical component of national infrastructure supporting the country's 4,400 mile strategic road network. This contract will provide an end-to-end managed service... more ▸

High Touch Operations Manager- Feltham- 6-12 Months. Required Skills: * Incident Management experience (either as Major Incident Manager or as part of other role, eg Service Delivery Manager, NOC Manager etc.) * Service Delivery experience (either as Service Delivery Manager or delivering to customers as part of an Account team) * Communication skills (will need to present in front of CxO-level stakeholders, and be confident doing so) * Experience managing Enterprise customers... more ▸

IT Service Desk Technician. Working within the IT Service Desk function the IT Service Desk Technician will help maintain a central point of contact providing frontline IT support and incident escalation services within the client's estate for its employees. With emphasis on customer service this position primarily focuses on the support function areas up to an including 2nd line with the opportunity... more ▸

Oxfam is a global movement of people working together to end the injustice of poverty. Do you have experience of customer management or service desk along with service level reporting & problem / incident management? Do you have excellent prioritisation skills? Do you have ability to solve problems quickly? If the answer is yes, then would like to hear from you. The Role You will be joining a very... more ▸

Service Delivery Manager - Account Manager - SLA / OLA - £30K - £35K. Are you a Service Delivery Manager who is looking for your next position within a great organisation? If so, I would be keen to speak to you regarding an exiting opportunity based in Southampton. The working environment is friendly with a real team ethos and due to this they have a very low turnover of staff. Responsibilities will... more ▸

Permanent Customer Service Desk Shift Analyst job in Exeter. Your new company. Hays IT is recruiting for a Customer Service Desk Shift Analyst in Exeter. This is an exciting opportunity to be at the forefront of a large-scale corporation which operates across Devon and Cornwall. Your new role. As a Customer Service Desk Analyst in Exeter you will be a Single Point of Contact, you are therefore required to function... more ▸

Network Rail is at the heart of revitalising Britain’s railway. From the rejuvenation of King’s Cross station and the upgrade and expansion of Thameslink, to Europe’s largest civil engineering project - Crossrail - we are involved in some of the most ambitious and diverse ventures the UK has ever seen. This will help us deliver the better railway that is vital for the economic prosperity... more ▸

Are you ready for an enterprise sized challenge? An Incident Manager is required to join a leading international business as they expand rapidly into Manchester. You'll be joining a new specialised support centre, operating globally. As the Incident Manager, you will be responsible for the operational execution of the Global Service Desk to ensure ongoing outstanding customer service. The business offices are located... more ▸

Please note, Gatwick Airport is a 24-hour operation so you will be required to work shifts for this role. The. IT Service Desk Technical Analyst. role is the heart of our new IT Operations centre. Focusing of great customer service every day, the role will handle the incident and request lifecycle from initial contact through to successful confirmation of closure, tracking and managing... more ▸

*** Urgent requirement - initial 6 month contract six months (rolling) - a specialist within Data Loss Prevention *** My client are looking for a specialist in 'Data Loss Prevention' to help launch the Symantec Enforce Platform. The ideal candidate have previous experience in similar projects and need to be comforable being very hands on. Key Skills: -Specific expert skills in (RegEx, VML, EDM, IDM ) - Good... more ▸

Summary of the role: The Major Incident Manager (known as High Priority Incident Manager in HMRC) is part of a team responsible for successfully managing Major Incidents, (known as High Priority IT incidents in HMRC), and escalations to conclusion across the IT estate, allocated to specific services but working collaboratively across teams as required. The Major Incident Manager will drive the process to ensure that... more ▸

Fantastic opportunity to join a well-established global organisation based in Guildford, Surrey. Due to expansion, my client are looking to add a Major IT Incident Manager to their team. The Major Incident Manager role sits within the Service Delivery area in a Team that supports core service management functions Change, Problem and Incidents. The candidate will be expected to have deep knowledge of delivering IT services... more ▸

Support Desk Team Lead Derbyshire £30-40k. A highly successful Software House based in North Derbyshire is currently looking to recruit an experienced Support Desk Team Lead who can provide leadership to their Global Infrastructure & Software application support team. The successful candidate will take ownership of the day to day operations ensuring that all service desk staff record, prioritise and... more ▸