Incident Management Jobs

NOC Manager - Slough - £65K. Major incident management (MIM), 7x24x365, monitoring, alerting, ITIL…. One of the UK ’s fastest growing IT Service Providers are now recruiting for a brand position after a restructure of their Network Operations Centre - this is for a NOC Manager to manage 4 Major Incident Managers with an indirect team of 25+. This role is responsible for delivering NOC and Major Incident management... more ▸

SENIOR SERVICE DESK ANALYST- UP TO £30K + BENEFITS. City of London. Our client is a well-known global organisation that continues to grow. Due to that continued growth they now require a Senior Service Desk Analyst. As part of the Service Desk team and reporting to the Service Desk Manager you will be required to: Deal with requests from end users via both email and... more ▸

Service Management Analyst - ITIL Foundation - Internal / External Audit - 12 month contract. I have an immediate 12 month contract for a Service Management Analyst to join a busy team in Glasgow. You will be part of the Service Management team supporting their infrastructure department on site with our client. Working closely with users, change management team, technology stakeholders and 3rd party vendors you... more ▸

Product Support Manager. £45,000 - £55,000 + Benefits. The Company. My client is a leading provider of online digital ecommerce and entertainment on a global scale. The Role. You will be responsible for managing the performance of the Product Support Team of up to 8 staff. You will ensure that all SLA's are consistently met and achieved, making sure to follow ITIL processes and procedures. Working... more ▸

At Direct Line Group, we're shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It's not just what we do; it's how we do it. We bring our whole selves to work every day and embrace fresh thinking - after all, Britain is constantly changing and to protect the nation, we adapt with it. Across... more ▸

IT Service Desk Team Leader, Service Desk Supervisor, ITIL. An IT Service Desk Team Leader is needed for our client, a reputable IT managed service provider. The IT Service Desk Team Leader will be joining an experienced Service Delivery function managing a team of IT Service Desk Analysts and will be tasked with both technical IT support, ITIL management and team leadership. As the new IT Service... more ▸

Major Incident Manager - Southampton - £40,000 - £50,000. Our client is a leading UK and global retail company who are looking for a Major Incident Manager to join their growing team in Southampton. As Major Incident Manager you will be working within the IT Service Management team, you will operating major incident management process as well as analyse incident and problem trends to identify risks... more ▸

1st line support, 1st line, Service Desk, Call logging, Service Now, ServiceNow, Customer Service, Public Sector, Microsoft Office, Incident Management, Incident Resolution, Stakeholder Management, London 1st Line Support, Government Department (OUTSIDE IR35), London 3-6+ Months Our public sector client based in London is looking for several 1st line support staff to join their team. We are... more ▸

Role: This is a fantastic opportunity to join a great team providing service desk support for the inventory team based in Leeds. Support the Service Delivery Manager through the defined Incident and Major Incident Management process. Support the Service Delivery Manager through the defined Problem Management process. Responsible for Major Incident communications. Take ownership of the Problem... more ▸

Service Delivery Manager. £50,000 - £60,000. South West London - Fulham. Permanent. Full Time Mon Fri 9:00 am - 5:30pm. You will be an existing Service Delivery Manager with ITIL or related qualification. It is essential that you have managed 3rd party IT suppliers to ensure they deliver a fit for purpose service. You will deal with end user IT escalations and work with 3rd... more ▸

Security Cleared Incident Manager required. £35-45,000 per annum. Aldermaston. For this role you will be managing the Incident Management process across the company - this includes measuring performance and working on improving the recovery time as well as escalating issues when necessary. As part of the Security Cleared Incident Manager role you will be building lasting relationships with various... more ▸

Job title: Service Delivery Team Lead. Location: London. Duration: Fulltime, Permanent position. Remuneration: £55,000 - £65,000 + Benefits. Summary of position: Service Delivery Team Lead is manage the service team comprising of 3. This individual will be overseeing the release manager, the change manager and the Service consultant to ensure SLA’s are carried out on time and to ensure the service... more ▸

Job title: Service Delivery Team Lead. Location: London. Duration: Fulltime, Permanent position. Remuneration: £55,000 - £65,000 + Benefits. Summary of position: Service Delivery Team Lead is manage the service team comprising of 3. This individual will be overseeing the release manager, the change manager and the Service consultant to ensure SLA’s are carried out on time and to ensure the service... more ▸

I am currently recruiting for a Service Delivery Manager to work with a Public Sector organisation based in Birmingham. The post holder will be responsible for coordinating the delivery of ICT production services. You will ensure delivery of ICT services across all areas, including incident management, request fulfilment and change management. You will develop and influence relationships with business users... more ▸

An Incident Communications and Coordination Shift Leader is required to work for one of the market leading IT brands based in Reading. You work as part of a collaborative team that serve as an incident management and communications support operation for both external and internal users. You will take responsibility per shift for the incident management and communications team that support a variety... more ▸