Incident Management Jobs

What we're looking for: Are you a Lead Problem Manager and eager to join our Service Operations team at Direct Line Group? We are looking for an experienced, robust and hardworking self-starter with gravitas to take ownership of all Problem Management. You will lead our team to new heights and contribute to the success of our department and business overall! Who you'll... more ▸

Our client are currently looking for a Service Desk Analyst to come on board for an initial contract role that has become available based in Belfast, Role: Service Desk Analyst (1st/2nd line) Duration: 6 Month Contract Daily rates: Open £130 - £170 Location: Belfast You will be working in a dedicated team of Service Desk support analysts. the ideal candidate should to be able... more ▸

Job Title. - Service Desk Manager. Location. - Camberley. Salary. - circa £34k DOE + benefits. Company. This company is a large International manufacturer and leader in their field. They are a progressive company, with many long-standing members of staff and a reputation for providing the highest level of service to their customers. They are currently looking for a Service Desk Manager. The Person... more ▸

You will be expected to look after a team of 4 IT Technicians, acting as the escalation point for technical issues as well as working with the wider business to shape the IT strategy. You must have previous experience managing technical teams and relationships with external suppliers. Client Details. My client is a multisite enterprise business based in Wiltshire looking for a proven IT Manager to join them on a permanent... more ▸

Service Desk Manager - Exeter - £50-70k. Service Desk Manager is required to help drive forward the next phase of growth for my Exeter based client. The Service Desk Manager will have ITIL experience and be responsible for developing, maintaining and monitoring the effectiveness of the Service Desk from an incident management perspective, as well as designing scripts to improve availability, scalability and... more ▸

telent- Service Centre Operator (Contract) Canning Town. Role Profile: The successful candidate will be required to work in telent's Service Centre for Maintenance and Asset Management out of our East London office. The role will be a mixture of day and night shifts working on a 4 on/4 off pattern. Typical Deliverables: * Ensuring that telephone calls, faxes and emails are answered within... more ▸

IT Service Desk Analyst - 1st Line Support. Permanent. Based in Crawley. Salary up to £26,000 depending on experience. As an IT Service Desk Analyst, you will be responsible for taking support calls and resolving queries as part of the IT Service Desk team. You will be providing excellent levels of IT support to your internal colleagues. What you will be doing: Provide first line contact handling (Telephone calls,... more ▸

Escalation Manager (ITIL, Problem & Incident Management) - Bracknell - 3 Month Contract. My client, a global technology consultancy are looking to add an Escalation Manager to their ranks as part of a customer facing team based in Bracknell. The position will be on a contract basis until the end of 2019 initially and can offer a competitive daily rate. Role Background: The successful individual will be responsible for managing... more ▸

1st Line IT Helpdesk. Oldham. £20,000 - £25,500 per annum. We are looking for 3 x IT Helpdesk Analysts to join a customer-focused organisation based in Oldham. In this role you will be reporting into the IT Help Desk Team Leader, where you will be responsible for: * Management of IT Incidents. * Deliver 1st Line Technical Support resolving appropriate incidents and recommending solutions and workarounds, to provide customers... more ▸

1st Line IT Helpdesk Oldham £20,000 - £25,500 per annum We are looking for 3 x IT Helpdesk Analysts to join a customer-focused organisation based in Oldham. In this role you will be reporting into the IT Help Desk Team Leader, where you will be responsible for: * Management of IT Incidents * Deliver 1st Line Technical Support resolving appropriate incidents and recommending solutions and workarounds, to provide customers... more ▸

Join a successful Fin-Tech organisation based in Manchester City Centre on their way to revolutionising the finance sector. The successful Application Analyst will have the opportunity to work on a 2nd or 3rd line basis in a vibrant and stimulating working environment in the heart of Manchester City Centre. Salary range of £25,000 - £45,000 dependent of experience. In the role of an Application Analyst working on a. 2nd line basis... more ▸

Problem Management Specialist. Location: Horsham Salary: £60,000k Per Annum A global Banking client of mine are looking for an experienced Problem Manager who thrives on helping others and delivering the best possible Global Technology service. Based in Horsham, my client have recently opened their new state of the art offices which opened up in March 2019. The main role will... more ▸

Infrastructure Engineer - 2nd Line Support - NEW. Location: Bristol. Salary: £25,000 - £30,000 + Benefits. Key Skills: Active Directory, Windows Server, Incident Management, Networking. Want to work in a dynamic environment for a global and diverse organisation? 2nd Line Infrastructure IT Support Engineers get in touch! What will be doing? - Perform daily checks on live customer systems. - Providing 2nd line support to not... more ▸

Major Incident Manager. One of our most prestigious clients are currently looking for an experienced Major Incident Manager. The position is base in their Surrey Head office. The Major Incident Manager role sits within the Service Delivery area in a Team that supports core service management functions Change, Problem and Incidents. The candidate will be expected to have deep... more ▸

Job title: 2nd Line work place analyst. Location. : Surrey. Salary: TBC. My client who is a major global company is looking for a 2nd line work place analyst, this role will sit within the Technical Delivery area in a Team that supports day to day operation of IT Workplace Services to the UK staff of the firm and also the delivery of Centrally driven, Branch... more ▸