1 to 25 of 411 Incident Management Jobs

Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively … and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On-Call Duties: Participate in an on-call rotation, being readily available more »

and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing … incident trends, and providing continuous improvements. Responsibilities: Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure. Setting up the incident management and high-severity incident management process. Ensuring the team stays compliant with all relevant processes and regulations. Scheduling … and conducting all necessary regular meetings to ensure open communication and progress tracking. Ensuring governance, scheduled reporting, open communication, and controlled change management. Analyzing incident trends and providing continuous improvements to prevent future incidents. Managing team on-call third line out of hours support coverage for 18:00 to more »

Incident Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £50k - £60k + benefits We are actively looking to secure an Incident Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Key Responsibilities: Incident Management: Lead the incident management process, ensuring that all incidents are logged, tracked, and resolved in a timely manner. Incident Process Expertise: Utilize deep knowledge and expertise in incident management processes to effectively manage incidents and minimize service disruption. Backlog Management: Support the delivery of the existing backlog, prioritizing incidents based on their impact and urgency. Communication: Communicate effectively with stakeholders at all levels, providing regular more »

experience and knowledge with a drive to deliver high-quality services. You will be responsible for leading all Crisis, Business Continuity, Disaster Recovery and Incident Management Policies and processes within Companies House. Reporting to the Companies House Chief Security Officer you will ensure Companies House meets the UK … Companies House's wider security team during their transformation programme, you will be a subject matter expert in Crisis, Business Continuity, Disaster Recovery and Incident management, standards, and frameworks. You will have the ability to brief clearly and concisely to all audiences from the Executive Board to new … meet the wider Government Functional Standards. As part of your role, you will be expected to: Become the overall owner for Companies House's incident & Crisis management. You will be the Principle Subject Matter Expert (SME) within CH for Business Continuity and Disaster Recovery. You will work closely with more »

months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and … and recommend interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the more »

Group Insurance & Incident Management Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Group Insurance & Incident Management Lead ATG Entertainment is proud to … most iconic venues ; ATG Entertainment manages 64 venues across Britain, the US and Germany. We're very excited to be recruiting a Group Insurance & Incident Management Lead ! This role is based at the Shaftesbury Avenue Office. Youll report to the Group Risk Director as part of the Risk … Management Team. Youll also work closely with the wider Group Operations Team/Venue Operations and will collaborate widely across the business. Within this role you will use your excellent management and analytical skills to manage some of the critical elements of how we manage risk alongside proactively more »

years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills in English and French (spoken and written). Handling … the voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard … the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management policies more »

Role: Operations Lead Location: London, UK Salary: £ 70000 to 76000 per annum Job Description: Strategic Planning: Develop and implement strategies for IT service management aligned with organizational goals and industry best practices such as ITIL (Information Technology Infrastructure Library). Plan, Design and coordination of resources to make sure … the services delivered are effectively transitioned into Operations. Process Design and Improvement: Design, document, and continuously improve IT service management processes including incident management, problem management, change management, service level management, and others. Partner with Internal, external and third party teams to design and … services meets agreed-upon service level agreements (SLAs), Key Performance Indicators (KPIs), and customer expectations. Report on BAU performance post service transition to BAU Incident and Problem Management: Lead the incident and problem management process, ensuring timely resolution of incidents and identification of root causes to more »

different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery and Major Incident Management … all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative … and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of improved Incident Management more »

Cyber Incident Respond Lead Cyber Incident Respond Lead will own all cyber security events throughout the incident life-cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA’s. You will work side by side with the Cyber Detect Team. Cyber … Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life-cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong incident … based in Buckinghamshire office x2 days a week, x3 remote. £70 – 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident Management, Threat Management, Vulnerability Management more »

English Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT life cycle management, SAP, engineering, commerce and specialist consultancy. For our client we are currently looking for a ServiceNow Discovery and Integration Expert (Developer/Technical) (m … English Your Skills - Extensive practical experience (> 7 years) with the ServiceNow platform and the Common Service Data Model (CSDM). - Experience configuring a Configuration Management Database (CMDB) taking into account stakeholder needs and requirements. - Setup of ServiceNow discovery (schedules/IP ranges/mid-server) for server/DB …/network and storage components. - Knowledge of rules engine configuration and automation within ServiceNow. - Understanding of core ITSM processes such as change management, incident management, knowledge management, problem management. - Proficient in data manipulation and analysis Your Tasks - Responsible for technical set up, discovery configuration, configuration of more »

agency, adaptability and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in London. … About the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service efficiency and … effectively from incidents, working with Problem Management in eliminating recurring incidents and to minimize impact of incidents that cannot be prevented or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service more »

serving our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking for somebody to manage the incident, capacity, event, and … availability management processes, partnering with the Service Integrator to ensure that appropriate procedures and reporting mechanisms adequate information flow are in place. The Service Delivery Manager ensures that the root cause of a problem is resolved thus preventing further incidents, establishing preventative measures, leading the implementation of agreed remedies … and managing the follow up on commitments. What you'll be doing The successful candidate will be accountable for: Incident management, reporting and providing Management overviews Analysing incident root causes and addressing the resolution with the identified issue owners Proactively researching and recommending courses of action more »

support managers with solid experience of the SDLC, API’s/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »

support managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout … OCIO including with the Enterprise User Support Services (EUSS) Performance Manager to ensure proper focus on incident & problem resolution, including communication of status updates for incidents and outages to EUSS to support effective communications to the FTC user community. The OIM will interact with external service providers to analyze … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout … OCIO including with the Enterprise User Support Services (EUSS) Performance Manager to ensure proper focus on incident & problem resolution, including communication of status updates for incidents and outages to EUSS to support effective communications to the FTC user community. The OIM will interact with external service providers to analyze … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout … OCIO including with the Enterprise User Support Services (EUSS) Performance Manager to ensure proper focus on incident & problem resolution, including communication of status updates for incidents and outages to EUSS to support effective communications to the FTC user community. The OIM will interact with external service providers to analyze … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout … OCIO including with the Enterprise User Support Services (EUSS) Performance Manager to ensure proper focus on incident & problem resolution, including communication of status updates for incidents and outages to EUSS to support effective communications to the FTC user community. The OIM will interact with external service providers to analyze … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout … OCIO including with the Enterprise User Support Services (EUSS) Performance Manager to ensure proper focus on incident & problem resolution, including communication of status updates for incidents and outages to EUSS to support effective communications to the FTC user community. The OIM will interact with external service providers to analyze … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout … OCIO including with the Enterprise User Support Services (EUSS) Performance Manager to ensure proper focus on incident & problem resolution, including communication of status updates for incidents and outages to EUSS to support effective communications to the FTC user community. The OIM will interact with external service providers to analyze … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout … OCIO including with the Enterprise User Support Services (EUSS) Performance Manager to ensure proper focus on incident & problem resolution, including communication of status updates for incidents and outages to EUSS to support effective communications to the FTC user community. The OIM will interact with external service providers to analyze … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout … OCIO including with the Enterprise User Support Services (EUSS) Performance Manager to ensure proper focus on incident & problem resolution, including communication of status updates for incidents and outages to EUSS to support effective communications to the FTC user community. The OIM will interact with external service providers to analyze … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout … OCIO including with the Enterprise User Support Services (EUSS) Performance Manager to ensure proper focus on incident & problem resolution, including communication of status updates for incidents and outages to EUSS to support effective communications to the FTC user community. The OIM will interact with external service providers to analyze … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of more »