Incident Management Jobs

1st Line Support Derbyshire Permanent £20,000 - £22,000 (DOE) 1st Line Support Engineer needed for a permanent position based in Derbyshire (approx 10 miles north of Derby ). A great opportunity for someone looking to build their IT career with an established local business. Start ideally in August / September 2022. Key experience + duties would include: Key Tasks: logging calls, IT incident management + diagnosing... more ▸

A great opportunity for someone looking to build their IT career with an established local business. Start ideally in August/September 2022. Key experience + duties would include: Key Tasks: logging calls, IT incident management + diagnosing/resolving basic 1st line IT issues (-eg- desktop PCs, laptops + mobile device set-ups). Escalating... more ▸

SC cleared Out of Hours Call Centre/Customer Services/Service Desk Analyst/Call Logger- 1st line Support... Our client are looking for SC cleared Call Centre/Customer Service/Service Desk Analysts The role is an initial 3 month contract with progression of extensions of contract and in the long term... more ▸

Key accountabilities: * Provision of telephone, and remote support * Handle telephone, email, electronic and other requests, from service customers in a professional manner. * Communicate updates and set clear service expectations with service customers * Promote the Service Desk as a single point of contact for customer ICT needs, taking ownership for all logged incidents and service requests. * Ensure all... more ▸

IT Service Desk Analyst Location: Colchester Contract: Permanent A great opportunity for an enthusiastic IT professional to join a rewarding sector whilst work for one of the UKs largest market leading healthcare providers. The Service Desk Analyst will ensure our IT services run smoothly in helping our care homes deliver the best possible quality of care. The Service Desk Analyst will... more ▸

We are looking for a full time IT Service Delivery Partner to work in our fast paced IT department in Liverpool... Role: The Service Delivery Partner acts as a key resource managing customers and stakeholders expectations of IT Services through working with third parties, internal departments, and specialist IT functions... more ▸

Sellick Partnership are currently recruiting for a Service Desk Analyst. The position is on a contract basis for 3 months. The successful candidate will be the first point of contact. You will log, manage, or assign all incidents and customer requests covering the full range of IT services. This will involve fulfilling standard requests, completing initial diagnosis of incidents with the use... more ▸

2nd Line Support Swindon £30,000 - £40,000 Training + Progression + Autonomy This is an excellent opportunity for a 2nd Line Support Engineer to join a growing international MedTech company where you will learn new technical skills. This company are a global leading provider of medical device systems and infection prevention products. Their medical brand has touched millions of procedures in over 30 countries... more ▸

2nd Line Support Derby £30,000 - £40,000 Training + Progression + Autonomy This is an excellent opportunity for a 2nd Line Support Engineer to join a growing international MedTech company where you will learn new technical skills. This company are a global leading provider of medical device systems and infection prevention products. Their medical brand has touched millions of procedures in over 30 countries... more ▸

Service Desk Technician, Stoke-On-Trent - Hybrid Our client is looking for a Service Desk Technician to join their team on a permanent basis, this is a hybrid role, any out of hours work can be done from home. Shifts are between 6am-10pm Monday-Sunday. Handling incoming incidents and requests via telephone and email, including assessment, prioritisation and investigation in line with Incident Management... more ▸

Cloud Engineer - Up to £75,000 Fully Remote Join an AWS Advanced Consulting partner, who is committed to developing their consultants standards of work, and does so by providing their employees with amazing training opportunities. The continuous growth and expansion of my clients business means they have immediate requirement for a skilled and enthusiastic Cloud Engineer. Role & Responsibilities Responding to alerts and providing incident... more ▸

We have an exciting new role for an End User Computing Manager (EUCM) to join an Award-winning, UK-based, premium IT Services company. As the End User Computing Manager (EUCM) you will be responsible for the day to day operation of End User services delivered team, this includes line management of deployed Service Desk Managers & Team Leaders. Responsibilities of Role: Operational accountability for the... more ▸

Position: Service Desk Analyst Location: Coventry Salary: £21,000 - £23000 Working hours: Monday to Friday 9am 5.30pm The Role Our client is looking to recruit a Service Desk Analyst to joint their incident support team on a permanent basis. You will join their busy IT Hub based in Meriden, Coventry. The ideal candidate will have experience working on a busy fast paced IT help... more ▸

Your position will be an Payment Settlements Coordinatior, acting asthe face of the Payments service for customers in dealing with any settlement issues, you will own and work to resolve a variety of settlement issues throughout the onboarding process. You will instil confidence and take pride in managing all interactions to satisfactory resolutions within tight timescales and be accountable for maintaining... more ▸

The right candidate will be required to: Logg and prioritizing jobs - internal calls/ITSD mailbox/IT Hub tickets 1st Line technical support - Incident Management/Request Fulfilments/Problem Management Providing excellent customer service to the business User password resets A/D permissioning - Grant access to folders/applications Managing hardware lifecycling Undertaking... more ▸

Our client are a global name within the hospitality sector and they are looking for a 2nd line support engineer to join there team. Rate - Up to £300 p/d Inside IR35 Hybrid Working Inital 3 month contract rolling You will be: Responsible for delivering an exceptional level of IT Support service throughout the business, participating in the cluster services, acting as the SME for... more ▸

Professional/Technical Responsible for ensuring that all Incidents and Requests are dealt with by the support team in a timely manner and within agreed Service Level Agreements (SLA). Responsible for ensuring that the team adhere to security measures in respect of IT equipment for the protection of the Trust IT service from hackers, computer viruses and any other such assaults. Fully... more ▸

Risk Manager Amazing time to join an organisation undergoing a digital transformation who have an exciting project pipeline! We have an opportunity for you to join a financial services companyas a Risk Manager . You will be an integral part of the Risk Team who are responsible for supporting and overseeing the business with their approach to risk management. Their Head office is based in Kent where... more ▸

Forward Role are working with one of the largest private pension schemes in the UK and in the top 50 worldwide. They have circa 396,000 members, and over £60 billion in assets and are trusted by over 350 higher education sector employers to manage and administer the pension scheme and its investments. We are looking for a 1st Line Analyst to be the first... more ▸

Service Desk Support (12 Month Contract) Derby - Hybrid working £28,000 Training + Progression + Autonomy + Hybrid This is an excellent opportunity for a 1st Line Support Engineer to join a growing international MedTech company where you will learn new technical skills. This company are a global leading provider of medical device systems and infection prevention products. Their medical brand has touched... more ▸

Company Description We're ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you. We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel... more ▸

Main Purpose of Job *1st Line Support of Wintel / Retail and Hardware related incidents.*Accurately log incidents and ensure all relevant data is captured whilst logging the incident.*Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.*Proactively keeping Customers informed on incident or request status and progress.*Escalate incidents... more ▸

Thrifty Car and Van Rental are recruiting for an Application and Security Analyst in our IT Department based at our Exeter Head Office The key purpose of the role will be to provide second line application support across several business-critical systems. About Thrifty Car and Van Rental Thrifty currently operates over 80 rental locations across the UK. Our head office... more ▸

Key Responsibilities Contribute to the development of the service management tool - Fresh Service To contribute to the development and revision of relevant policies, frameworks and processes that are in place across the business as directed by the change, problem and MIM Manager Keep relevant documentation up to date and in... more ▸

Service Desk Analyst My Nottingham based client, a major player in the entertainment sector, are looking to add to their existing Service Desk team due to continued growth. As Service Desk Analyst you'll be the first point of contact to our colleagues for any IT issues providing excellent customer and speedy resolutions. The role will be based between the office and at home, spending... more ▸

Summary: Candidates for this role will need to have knowledge and experience in an ITSM environment and specifically with Problem Management. This role will be instrumental in helping us to launch and mature this ITIL practice. Here's a high-level summary of the areas that I am looking for: Experience in an IT Service Management environment with a working knowledge of ITIL 4 value streams, practices, and/ or processes ITIL... more ▸

Service Desk Analyst / Support Analyst Kisdgrove, Staffordshire - Hybrid working Support Analyst, Helpdesk Analyst, 1st Line / 2nd Line, ITIL, Support Desk, Service Desk, Incident Management, ERP Support Salary 24.5k plus benefits This leading organisation based near Kidsgrove, Staffordshire but easily commutable from Stoke-on-Trent, Alsager, Crewe etc are looking to add a Support Analyst to their busy... more ▸

Ensuring effective and efficient regulation of waste sites and tackling illegal waste activities, by developing annual priorities and work programmes informed by the Area Statement, Well-being Plans and Strategic Steer and guide our regulatory approach to SMNR and delivering Well-being outcomes. This post will require at least 50%... more ▸

I am currently working with a renowned retail business to find an IT Security Engineer. This is an exciting time time to joining the business as you will be working on the design and implementation of new security controls/technologies to help further improve the business's overall security posture. You will be working closely with the security and IT teams to ensure they integrate with the existing systems. The... more ▸

Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements... *Adhering to Incident management procedures... *Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager *Escalate potential problem issues with Problem and Incident... more ▸

IT Service Desk Analyst temporary vacancy at a large Higher Education establishment in Nottingham £10.19 - £18 per hour (depending on experience) 2 month contract - within scope of IR35 Hays Technology are working in partnership with a large Higher Education establishment in Nottingham to recruit several IT Service Desk Analysts to support the team during a busy time. The primary focus is to provide IT support for new and returning students... more ▸

1 st Line S ervice D esk E ngineer [Manchester] The ma in responsibility is providing 1 nd line telephone and technical support to a variety of clients, across a range of technologies . The role is based on taking client phone calls, providing first time resolution where possible and resolving technical support tickets as part o f a team on a busy Service Desk, wo rking from our Manchester city centre office. Reporting to the Service... more ▸

Hi Hope you are doing well We have the below job opening for you 6 months and rolling contract Location: Reading, UK (onsite) Job Designation: Application Support Engineers Rate- 300 GBP/day- Outside Ir35 Job Description: Experience: 6-9 Years Technology Stack: Roles and Responsibilities: [Must have skills from technical... more ▸

Purpose of the Job As an IT Service Improvement Analyst, you will support a Service Delivery Principle on the management and delivery of all service improvement initiatives across IT. This role will assist in Incident, Problem, and Change Management and will act as a point of contact between the business... more ▸

I am recruiting for an SC Cleared Infrastructure Engineer to work remotely with occasional travel to the North West of England. ACTIVE SC CLEARANCE IS ESSENTIAL. This role falls inside IR35 so you will have to work through an umbrella company. You must have good Windows experience / Exchange experience (Creating email account) / Helpdesk experience. You will be comfortable supporting the user administration activities. Experience... more ▸

Service Desk EngineerFull Time / PermanentLocation: Totton (outskirts of Southampton) and remoteSalary £20k-£23k DOEWe have been retained as a recruitment partner to a leading managed service provider, who require a Level 1 Service Desk Engineer ASAP to join an existing growing team. The Service Desk Level 1 Engineer is responsible for providing technical and service support for customers. The function will include responsibility... more ▸

Main Activities - Responsible for support and development of UK ERP and Asset Manageent systems. environment and other products - Delivering broad-based IS/IT support for strategic applications and IT infrastructure within the engineering sectors of the business - Providing 2nd line support for local IT applications. - Liaise with 3rd party Supplier... more ▸

Responsible for efficiently and effectively handling of all incidents, including high profile Major IT and Security Incidents, you will also aim to act on data with recommendations to improve the day to day productivity of different IT teams through use of KPIs and SLA performance. You will liaise closely with... more ▸

The Application Help Desk Analyst role is a part time position based at Warminster working 20 hours per week (Week 1 5 days 12.30pm- 4.30pm. Week 2 4 days 11.30am-4.30pm) reporting to the Sustainment Engineering Manager, the JAMES Application Help Desk (JAHD) Analyst will be responsible for but not limited to: Using Lockheed Martin's call handling system to respond to Helpdesk calls: · Open a record... more ▸

1st Line Support Analyst Liverpool Up to £24,500 + Benefits This well-established organisation requires a driven and self-motivated 1st Line Support Analyst to join their busy technical services team and motivate those around them. The key to this role is user support and hence you will be a good communicator with plenty of energy and enthusiasm. You will be required to provide support... more ▸

Main Activities - Responsible for support and development of UK ERP and Asset Manageent systems. environment and other products - Delivering broad-based IS/IT support for strategic applications and IT infrastructure within the engineering sectors of the business - Providing 2nd line support for local IT applications. - Liaise with 3rd party Supplier... more ▸

#Care to join us? We are looking for an ICT Infrastructure Analyst to join our friendly and welcoming team here at Hft This is your chance to make a real difference to people's lives. Location: Central Support Services Salary / hourly rate: £31,058.90 Employment type: Full Time Hours per week: 37.5 Closing date: 23/08/2022 Interview date: 26/08/2022 What will you be doing? The role... more ▸

We are currently looking for an experienced 2nd Line Service Desk Agent/Technical Remote Specialist to maintain and support the desktop client computing environments. The role is 37.5 hours per week, Monday to Friday covering shifts between 07:00 - 19:00. You will initially be working from home for 3-6 months, after which this will become a hybrid role working from the site in Newcastle and... more ▸

Suitable professionals will have a mixture of the following skills and experience: Experience assessing business impact and urgency, declaring major incidents, and triggering business continuity procedures or disaster recovery as applicable Strong hands-on experience in Major Incidents Management in a multi-vendor environment Acting as an escalation point for... more ▸

Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the networked and roaming associates of Owen Mumford. Acting primarily in a 1st line support capacity, resolving issues in person, over the... more ▸

Major Incident Manager / ITIL Global Consultancy London Salary £50-65k + benefits As a tier 1 preferred supplier to one of the world's leading consultancies we have be asked to assist with the search and selection of 3x Major Incident Managers to bridge the gap between this high profile UK organisation's specialised digital department and the main business. This role is at heart of the IT delivery organisation and... more ▸

Major Incident Manager / ITILGlobal ConsultancyLondon Salary £50-65k + benefitsAs a tier 1 preferred supplier to one of the world's leading consultancies we have be asked to assist with the search and selection of 3x Major Incident Managers to bridge the gap between this high profile UK organisation's specialised digital department and the main business. This role is at heart of the IT delivery organisation and will require... more ▸

Service Desk Analyst (Outside IR35 rate to £150 per day) required with background in supporting Microsoft centric enterprise environments with skills in MS Windows, MS Active Directory, Office 365 including (Excel and Sharepoint) is required by world leading ecommerce giant with 5,000 users in West London. Current pattern of work 24/7/365 covering 8am to 8pm / 8pm to 8am, 4 days on and 4 days off... more ▸

Job Title: 1st/ 2nd Line Service Desk Analyst Salary: up to £25,000 Location: Nottingham Job Type: Permanent Premier are currently engaged with a well-established client in the Nottingham area, looking for an 1st/ 2nd Line Service Desk Analyst to join their IT team due to a great year meaning growth within the team. The successful 1st/ 2nd Line Service Desk... more ▸

The individual is also responsible for pressing the root cause analysis (RCA) research and report to completion within SLAs following a major incident and service restoration... Drive the root cause analysis and review the RCA documentation within SLA... Identifying changes in the support processes and suggest improvement changes to the... more ▸