26 to 50 of 73 Incident Management Jobs in London

Service Management Coordinator (Service Delivery) Location: central London (Hybrid, 2 days onsite) Rate: 183 per day (Umbrella) Duration: 6 months Overview We're seeking a proactive and detail-driven Service Management Coordinator to join a busy and collaborative technology environment in London. This role sits at the heart … stakeholders, global service desk teams, and external vendors to ensure a high-quality, consistent support experience. If you have a passion for IT Service Management (ITSM), enjoy analysing performance data, and thrive in a fast-paced environment managing escalations and driving service improvements-this could be the perfect opportunity. ...

automation initiatives to reduce manual intervention and improve operational efficiency. Create and maintain automation scripts using Bash (Linux) and PowerShell (Windows) for administration, permissions management, and operational tasks. Administer and support Windows Server 2016 and Linux environments, including patching, configuration, troubleshooting, and proactive maintenance. Support cloud migration and infrastructure … enhance monitoring and alerting solutions, perform root cause analysis, and contribute to improving platform resilience. Work within Agile delivery environments using Jira for backlog management, sprint planning, and defect tracking. Collaborate with architecture and engineering teams to ensure solutions meet governance, security, and technical standards. Produce and maintain technical ...

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

strategy aligned with the firm’s business objectives and risk appetite. Oversee continuous improvement of policies, standards, procedures, and controls for all offices. Team Management: Lead, mentor and develop a high-performing security team. Set objectives, manage workloads and foster professional growth within the team. Security Operations: Oversee operations … including threat monitoring, vulnerability management, access controls, endpoint security and incident response. Maintain robust cyber resilience measures across on-premise and cloud environments. Compliance and Risk Management: Ensure compliance with GDPR, SRA requirements (for legal sector), ISO 27001/2 standards and other applicable regulations ...

Manager (Banking) The Skills You'll Need: Fluent in Mandarin and English, with working experience in Information Security/Cyber Security/IT Risk Management Your New Salary: Competitive depending on experience Location: Central London Job Status: Permanent, office based Summary: The Information Security Manager is responsible for establishing … effective information security governance framework within the Branch. Ensure information security policies and procedures are properly implemented and periodically reviewed. Information Security Risk Management Identify, assess and monitor information security risks affecting the Branch. Maintain the information security risk register and ensure appropriate mitigation measures are implemented. Provide information ...

agendas in partnership ecosystems that make a global impact, this role offers a compelling challenge. What you’ll lead Lead the end‐to‐end management and delivery of the shared IELTS technology estate, ensuring exceptional performance, resilience under load, adaptability to change, and scalability to meet expanding global needs. … risks, and delivery conflicts to achieve seamless integration and shared success. Champion operational excellence across platform operations, ensuring continuous high availability, top‐tier vendor management, rigorous service quality standards, and responsive incident management practices. Maintain stringent oversight of risk management, regulatory compliance, cybersecurity protocols, and data ...

requests within SLA Develop deep understanding of applications, databases, and platforms Escalate complex issues to 3rd line teams and external suppliers Lead and coordinate incident management activities Monitor system alerts and proactively mitigate service impacts Support production deployments, validation, and post-release activities Create and maintain runbooks … continuous service improvement and process optimisation Escalate risks, SLA breaches, and high-impact issues Identify and address security vulnerabilities Follow ITIL-aligned processes for incident, change, and risk management Profile A successful Application Support Analyst should have: Knowledge of compliance and regulatory requirements within the financial services industry.Proven ...

/CD pipelines (Azure DevOps, Power Platform, Fabric) Drive Infrastructure as Code and automation (Azure/Terraform/Bicep) Improve release, deployment, and environment management Own monitoring, logging, alerting, and incident response Support secure access and identity (Entra ID) Work with engineering teams to take solutions into live … Hands-on CI/CD with Azure DevOps and/or GitHub Infrastructure as Code experience (Terraform or Bicep) Experience supporting production systems and incident management Understanding of cloud security and governance Strong communication and stakeholder skills This is a fully remote role with an excellent opportunity ...

frameworks Build and enhance GitOps and Infrastructure-as-Code capabilities (e.g. Terraform, Ansible) Develop and review production-grade code to support automation initiatives Support incident management and on-call processes, ensuring production stability Contribute to post-incident reviews, embedding SRE principles to reduce risk Requirements Demonstrable experience … frameworks and reliability engineering principles Desirable Background in software development Experience working within regulated financial services environments Familiarity with ITIL and enterprise service management frameworks Relevant certifications (e.g. AWS, Terraform) Why Apply Opportunity to shape cloud reliability strategy in a large-scale environment Work with modern tooling across automation ...

Security Manager to join their IT team. This is an elevated Manager-level role, created to support the merger of two existing Information Security Management Systems into one coherent Group-wide framework. The Information Security strategy is already in place, so this role is focused on execution, delivery, stakeholder … management and clear communication . It will suit a hands-on player-manager who can improve processes, embed controls, coordinate audit readiness and bring people with them across a complex, multi-entity environment. Key Requirements You will be an experienced Information Security Manager, ISMS Manager, Information Security Lead, Cyber ...

projects and BAU activities ensuring delivery within agreed scope and timeframe Delivery of 2nd/3rd line operational support for IT services Working with Incident Management Teams to restore service quickly and efficiently and, where required, Problem and Change Management Teams to complete any follow up actions ...

regulatory requirements across all data platforms. Implement frameworks for data quality, observability, lineage and metadata in partnership with governance teams. Oversee operational monitoring, incident management and continuous optimisation of platform services. Build and lead high‐performing data engineering and platform operations teams. Manage third‐party vendors and partners … architectures and cloud‐based ecosystems. Demonstrated experience delivering large‐scale data platform transformation and operating enterprise platforms. Strong understanding of data governance, security, risk management and regulatory compliance. Experience leading multi‐disciplinary teams and managing third‐party suppliers. Strong stakeholder management and influencing skills at senior levels. ...

adoption is aligned with the Bank's risk appetite, regulatory obligations and technology governance standards. As a member of the Market Pricing, Connectivity & Analytics Management Team, the role provides senior engineering and platform leadership across electronic trading platforms (spot and derivatives), leading high‐performing global teams to deliver scalable … high availability, resilience, observability and DevOps maturity. Drive adoption of best practices, technology standards, automation and delivery methodologies, overseeing continuous improvement in operational stability, incident management and learning. Operate within the established T&O Quality Control model and the T&O Risk & Control framework for overall risk ...

identify potential issues Support deployments, patches, and system upgrades Work closely with users, stakeholders, and technical teams to ensure smooth service delivery Maintain accurate incident records and technical documentation Required Skills & Experience: Proven experience in a 2nd Line Support/Application Support role Strong hands-on experience supporting Pega … applications (essential) Excellent troubleshooting and incident management skills Experience with SQL/databases would be advantageous Understanding of ITIL processes and service management best practice Strong communication skills with a customer-focused approach Contract Details: 12 month Fixed Term Contract Hybrid working - 2 days per week onsite ...

Immediate SC cleared or Eligible Job summary: Seeking an experienced Cloud DevSecOps Engineer (8+ years) with strong expertise in AWS Security, Linux (RHEL), Vulnerability Management, and Automation (Python/Bash/Ansible). Key Responsibilities: Remediate AWS security findings (Security Hub, GuardDuty, Inspector) Improve cloud security posture and automate … remediation Support incident management, RCA, and operational excellence Integrate security controls into CI/CD and container environments Skills: AWS, Linux, IAM, ECS, RDS, S3, Lambda, Datadog, ServiceNow, ITIL. Exposure to AI/GenAI and AWS Bedrock is a plus. SC Clearance required/eligible. On-call ...

Engineer, Workplace IT Engineer, Desktop Support, Service Desk Analyst, Technical Support, Windows 10, Windows 11, Active Directory, Office 365, O365, Azure, Intune, SCCM, Endpoint Management, Hardware Support, Software Support, Network Support, Cabling, Patch Panels, Switches, Troubleshooting, ITIL, Incident Management, VIP Support, Local Government IT, Public Sector ...

Salesforce DevOps Center, and Gearset. 5+ years of experience managing multi‐environment Salesforce delivery (development, testing, UAT, production) Demonstrated technical expertise, leadership, and team management skills Ability to drive cross‐functional teams to meet goals and operate effectively in a large enterprise environment Preferred Qualifications Experience with … Computer Engineering Responsibilities Lead DevOps engineering for Salesforce and Databricks, driving secure, scalable, and reliable release delivery responsible for CI/CD pipelines, release management, and environment strategy Own DevOps standards, tooling, and best practices Partner with Salesforce developers and Databricks engineers to enable efficient, high‐quality automated releases ...

CBSbutler Ltd. is seeking a Cyber Security Consultant specializing in Incident and Vulnerability Management. This role involves aligning supplier processes and governing incident severity within a Defence environment. Candidates should have robust experience in Cyber Security Governance, Incident Management, and the ability to coordinate across multiple ...

join a growing technology business operating within the financial markets sector. This is a hands-on position that combines technical expertise, client relationship management, project delivery, and stakeholder coordination. You will take ownership of a portfolio of enterprise clients, acting as their primary technical contact throughout the full customer … lifecycle—from onboarding and implementation through to ongoing account management and technical consultancy. The ideal candidate will be equally comfortable discussing technical solutions with engineers as they are managing expectations with senior client stakeholders. Key Responsibilities Client Relationship Management Own and develop technical relationships with a portfolio ...

plants, messaging layers) • Troubleshooting latency, connectivity, entitlement, and data quality issues • Working directly with front-office users, market data teams, and infrastructure engineering • Leading incident response and managing high-priority escalations • Analysing usage patterns and advising clients on capacity, performance, and architecture • Collaborating with product and engineering teams … networking concepts, multicast, entitlements, and low-latency environments • Ability to communicate clearly with both technical and non-technical stakeholders • A calm, structured approach to incident management and problem solving • Confidence operating in high-pressure, front-office-aligned environments Why Join Us • Work with cutting-edge market data technology ...

Excellent analytical and problem-solving capabilities. Experience supporting Oracle Exadata environments (desirable). Oracle Database Administration experience (desirable). Knowledge of operational support and incident management processes (desirable). Experience producing root cause analysis and trend analysis reports (desirable). Oracle Database Administrator Certified Professional (desirable). ITIL ...

Excellent analytical and problem-solving capabilities. Experience supporting Oracle Exadata environments (desirable). Oracle Database Administration experience (desirable). Knowledge of operational support and incident management processes (desirable). Experience producing root cause analysis and trend analysis reports (desirable). Oracle Database Administrator Certified Professional (desirable). ITIL ...

Pulumi, Kubernetes, Docker Strong knowledge of DevOps principles, CI/CD pipelines, and engineering best practices Experience driving operational excellence including reliability, monitoring, and incident management Ability to influence and communicate effectively with senior stakeholders and non-technical audiences Commercial awareness with experience managing budgets and optimising platform ...