26 to 50 of 224 Incident Management Jobs in London

Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with … ITIL practices Role Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs. Coordinates the change management, incident management, and problem management processes. Presents reports and findings to key stakeholders and acts as the subject matter expert on Data ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs. Coordinates the change management, incident management, and problem management processes. Presents reports and findings to key stakeholders and acts as the subject matter expert on Data ...

components including: ITSM, CSM, ITAM, ITOM, IRM, CMDB. Implementing ServiceNow modules, configuration, administration + support of core ServiceNow platform. ServiceNow platform design, development, implementation, Incident Management, Service Requests, Problem Management, Change Management, Configuration Management + new releases. ServiceNow Glide Objects including: GlideRecords, GlideSystem, GlideAggregate + … System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

system reliability, performance, and operational efficiency Advance automation, Infrastructure as Code approaches, and promote self-healing systems using AI/ML techniques Develop robust incident management frameworks and lead major incident response activities for critical systems Implement blameless postmortems and deliver systemic improvements across production environments Establish … systems, and telemetry-driven insights Hands‐on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices Deep understanding of incident management processes, ITSM standards, and ITIL principles Knowledge of resilience design patterns, high availability, and fault‐tolerant architectures Familiarity with AI/ ...

Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving … integrations, and sensitivities, and apply that context to troubleshooting and communications. Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders. Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps. Participate ...

testing & commissioning. Your primary mission is to embed a world‐class safety culture across our development sites, ensuring all projects are delivered entirely incident-free. What we are looking for A degree educated professional with a proven track record in the delivery of large scale commercial or industrial projects … demonstrate extensive hands‐on experience managing large‐scale build safety for critical infrastructure, or heavy industrial developments. Policy/Project Planning and Risk Management Develop and implement construction EHS policies, project safety plans, and field procedures to ensure compliance with Verne and customer standards. Oversee project hazard analyses, risk ...

Story In July 2019, the company joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions … global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team ...

stakeholders to help ensure that IT and cyber activities are aligned with regulatory expectations, internal policies and good practice. Key Responsibilities Compliance and Risk Management: Support compliance with applicable regulatory, IT, cyber and control frameworks, which may include DORA, ISO 27001, NIST CSF, SOX and Cyber Essentials. Support … evaluation and management of IT, cyber, compliance and security risks across systems, processes and operations. Monitor emerging technology, cyber and operational resilience risks to support proactive risk management and timely escalation. Assist in preparing for and supporting regulatory inspections and internal, external and third-party audits. Support ...

stakeholders to help ensure that IT and cyber activities are aligned with regulatory expectations, internal policies and good practice. KEY RESPONSIBILITIES Compliance and Risk Management: · Support compliance with applicable regulatory, IT, cyber and control frameworks, which may include DORA, ISO 27001, NIST CSF, SOX and Cyber Essentials. · Support … evaluation and management of IT, cyber, compliance and security risks across systems, processes and operations. · Monitor emerging technology, cyber and operational resilience risks to support proactive risk management and timely escalation. · Assist in preparing for and supporting regulatory inspections and internal, external and third-party audits. · Support ...

consistent, version‐controlled, and policy‐compliant Manage drift detection, environment consistency, and release governance Azure Core Platform Skills Hands‐on engineering across: Subscriptions, Management Groups, RBAC, Policy Virtual Machines, Storage, Backup, DR Azure Monitor, Log Analytics Private Endpoints and secure service exposure Implement secure‐by‐design configurations aligned … Azure AD) configurations and integrations Implement RBAC, SSO, and least privilege access models Assist with security controls, compliance policies, and remediation activities Monitoring, BAU & Incident Management Support business‐as‐usual (BAU) cloud operations across environments Monitor cloud services using Azure Monitor, Log Analytics, and alerting tools Investigate incidents ...

network roadmap alongside our team of architects.As the operational owner of network services, you'll coordinate and manage third-party partners, ensuring robust service management across the scope of our network services. You'll play a role in influencing technology decisions, supporting business transformation initiatives and ensuring our network … leveraging data and dashboards to understand service and vendor performance and to hold suppliers to account as needed* Drive operational excellence through effective service management, including incident, problem, change, risk and supplier management* Partner closely with IT Business Partners and stakeholders to ensure service delivery meets business ...

roadmap alongside our team of architects. As the operational owner of network services, you'll coordinate and manage third-party partners, ensuring robust service management across the scope of our network services. You'll play a role in influencing technology decisions, supporting business transformation initiatives and ensuring our network … leveraging data and dashboards to understand service and vendor performance and to hold suppliers to account as needed Drive operational excellence through effective service management, including incident, problem, change, risk and supplier management Partner closely with IT Business Partners and stakeholders to ensure service delivery meets business ...

roadmap alongside our team of architects. As the operational owner of network services, you'll coordinate and manage third-party partners, ensuring robust service management across the scope of our network services. You'll play a role in influencing technology decisions, supporting business transformation initiatives and ensuring our network … leveraging data and dashboards to understand service and vendor performance and to hold suppliers to account as needed Drive operational excellence through effective service management, including incident, problem, change, risk and supplier management Partner closely with IT Business Partners and stakeholders to ensure service delivery meets business ...

areas of Manufacturing Operations to service the CCEP marketplace. Lead the execution of our asset care programme's to ensure asset life-cycle management is delivered and the utilisation of these assets are available when required to service the market with peak demand. Spearhead the Operational Excellence approach … site to bring best in class performance alongside sustainable business improvements. Accountability for the effectiveness of an integrated management system (quality management systems/food safety management systems/OH&S Management systems and environment management systems). Ensuring that the policy and objectives ...

resource estimates Maintain high standards of application and operational support Skills and Experience Experience supporting telemetry, SCADA, OT or control systems Application support, incident management and problem resolution experience Database configuration, database administration or SQL knowledge Knowledge of IT networks, telecommunications or hardware support Understanding of IT Service … Management, configuration management and knowledge management Strong communication, prioritisation and stakeholder management skills ITIL Foundation v4 or above is highly desirable. Programming, hardware installation, telecommunications and networking experience are also advantageous. Apply now if you have hands-on telemetry, SCADA, OT or industrial systems support experience ...

systems, working closely with architects and engineering leaders to align with business and technology strategy. Drive engineering excellence through DevOps, automation, operational improvements and incident management, reducing repeat failures and improving service performance. Mentor and support engineers through coaching, code reviews and knowledge sharing, helping to build strong … Reliability Engineering (SRE) CI/CD Implementation DevOps Practices ATS Optimization Keywords Hard Skills Java Platform Engineering Cloud Computing DevOps CI/CD Automation Incident Management Observability Monitoring Tools Testing Soft Skills Mentoring Coaching Knowledge Sharing Industry Keywords Payment Systems Engineering Excellence Operational Improvements Service Performance High-Traffic ...

recovery measures and addressing potential single points of failure. Troubleshoot complex issues across infrastructure and platform services, participate in the on‐call rotation and incident‐management process, and turn root‐cause findings into lasting reliability improvements. Collaborate with application development teams and other stakeholders to meet internal Service … knowledge. Experience designing and implementing scalable, resilient, and well‐tested distributed systems. Experience with Service Level Objectives, Service Level Agreements, monitoring, alerting, capacity planning, incident management, or disaster‐recovery testing. Experience building automation that reduces repetitive work, improves release safety, or increases infrastructure efficiency. Strong communication and documentation ...

recovery measures and addressing potential single points of failure. Troubleshoot complex issues across infrastructure and platform services,participate in the on-call rotation and incident-management process, and turn root-cause findings into lasting reliability improvements. Collaborate with application development teams and other stakeholders to meet internal Service … knowledge. Experience designing and implementing scalable, resilient, and well-tested distributed systems. Experience with Service Level Objectives, Service Level Agreements, monitoring, alerting, capacity planning, incident management, or disaster-recovery testing. Experience building automation that reduces repetitive work, improves release safety, or increases infrastructure efficiency. Strong communication and documentation ...

capacity and capability to deliver strategic priorities. Influencing workforce planning and resource allocation to build sustainable, high-performing teams. Supporting operational resilience through effective incident management, continuous learning and risk reduction. Championing engineering excellence, collaboration and knowledge sharing, while leading organisational change and influencing senior stakeholders. About … high-performing teams. Understanding what motivates engineers and QAs, and creating the conditions for individuals and teams to thrive. Supporting live production systems, including incident management, diagnosis, triage and resolution. Working with Agile delivery approaches, including Scrum and Kanban. Collaborating effectively within cross-functional teams and influencing ...

capacity and capability to deliver strategic priorities.* Influencing workforce planning and resource allocation to build sustainable, high-performing teams.* Supporting operational resilience through effective incident management, continuous learning and risk reduction.* Championing engineering excellence, collaboration and knowledge sharing, while leading organisational change and influencing senior stakeholders.**About … high-performing teams.* Understanding what motivates engineers and QAs, and creating the conditions for individuals and teams to thrive.* Supporting live production systems, including incident management, diagnosis, triage and resolution.* Working with Agile delivery approaches, including Scrum and Kanban.* Collaborating effectively within cross-functional teams and influencing ...

people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When ...

Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. The Clinical Document Governance & Management (CDGM) is responsible for the strategy and implementation of clinical document management (CDM). As Clinical Document Migrations Manager, you'll take … strategy, planning, and delivery of migrations to, from, and within Novartis enterprise-wide clinical electronic document management systems. This role offers a unique opportunity to influence enterprise-wide digital transformation, working at the intersection of business and technology to drive migration initiatives with an objective of overall electronic Trial ...

designing processes to improve operational efficiencies, and most importantly being the face of the teams for both internal and external stakeholders.**Key responsibilities:****Application Management:*** Coordinate and execute the roadmap for Yardi, Blueprint and Viewpoint, client-centric applications, ensuring alignment with business priorities and the broader technology strategy.* Support … across operational and client-facing teams.* Collaborate with stakeholders to identify, prioritise, and implement improvements or new features to meet evolving client needs.**Data Management and Integrations:*** Ensure effective data governance across all applications, promoting accuracy, security, and compliance with regulatory requirements.* Work with the data team to develop ...

based CI/CD pipelines, AWS environments and infrastructure-as-code workflows. This includes improving SAST, software composition analysis, secret scanning, IaC scanning, vulnerability management and AWS misconfiguration management so that findings are actionable, low-noise and owned by the right teams. … security mindset: you know how to work with engineers, explain risk clearly and design controls that help teams move securely without unnecessary friction. Vulnerability management at scale: experience improving how application vulnerabilities, dependency risks, bug bounty findings, penetration test findings and advisories are identified, prioritised, owned and remediated across ...