26 to 46 of 46 Incident Management Jobs in the Thames Valley

represent EMEA Operations with Executive Leadership, the Board, investors, and key customers. Liaise regularly with the VP Operations NAM counterpart to align standards, share incident learnings and best practice, and ensure a consistent global operating model for customers. Liaise with Development (design & construction) and Operations Engineering (standards, field engineering … Center Operations – EMEA Sites Own 24x7 critical operations across current EMEA sites, with accountability for uptime, availability, safety, and SLA performance, including critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of critical assets. Implement and govern operational standards, SOPs/MOPs/EOPs, maintenance and change ...

strategy is deliverable, and play a pivotal role in ensuring the function has a reputation for reliability, responsiveness, and disciplined execution. Key Responsibilities Stakeholder Management & Business Transformation Build trusted relationships with business leaders and stakeholders across the organization - using structured discovery and probing questions to fully understand their priorities … business. Own application performance tuning and capacity planning across the corporate applications estate, ensuring systems remain fast, stable, and reliable at scale. Establish clear incident management, escalation, and post-incident review processes for corporate systems. Configuration Discipline & Platform Governance • Champion a configuration-first approach on hosted SaaS ...

delivery of new services and solutions and capacity planning to ensure IT infrastructure meets the current and future requirements of the organisation. Participating in incident response efforts, diagnosing, and resolving platform related issues and implementing preventative measures to minimise downtime. Full-service delivery. Undertakes structure planning to ensure sufficient … plans to stakeholders, including leadership, product managers and other teams. Actively managing relationships with vendors acting as the liaison between the business, IT Senior Management team and key vendors, and maintain key relationships. Proving technical leadership, mentoring, and promoting a culture of innovation, collaboration, and accountability within the platform ...

designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

ecosystem. It includes software-as-a-service capabilities across the entire payments value chain, such as account-to-account processing, FX, SWIFT connectivity, fraud management and card processing infrastructure. It enables financial institutions, non-bank financial institutions (NBFIs) and payment service providers (PSPs) to operate, scale and evolve their … implementing REST APIs (Required) Experience working in Agile/Scrum environments (Required) Experience conducting code reviews and mentoring team members (Required) Experience with incident management and performance optimization (Required) Experience integrating AI-assisted development tools into daily workflows (Preferred) Experience building or integrating AI/ML capabilities into ...

transformation. You will play a key role in shaping and supporting group-wide finance system initiatives, with a particular focus on Oracle Enterprise Performance Management (EPM) – Planning/PBCS. Working across the full project lifecycle, you will contribute to the design, development, and delivery of high-impact solutions, while … transition into BAU support. Key Responsibilities Deliver functional enhancements and change requests within Oracle Planning/PBCS, ensuring solutions align with business requirements Provide incident management and system support, resolving both functional and technical issues Support data integration, validation, and reconciliation processes across finance systems Maintain robust controls ...

operational responses that improve reliability and reduce downtime. What You'll Be Working On Monitor live systems, triage operational alerts and provide first-line incident response to maximise system availability. Develop and maintain dashboards that deliver clear visibility into system health, trends and operational performance. Analyse recurring incidents … tooling and operational processes. Define monitoring thresholds, alerting strategies and operational metrics that support reliable live quantum computing services. Produce documentation covering monitoring processes, incident response, escalation procedures and operational handovers. Contribute to automation and continuous improvement initiatives that reduce manual intervention and improve service reliability. What ...

Criteria, and maintain a prioritized backlog aligned with release cadences. Translate Requirements into Deliverables: Break down complex security workflows (e.g., data classification, policy enforcement, incident management, web protection) into crisp product requirements that engineering teams can execute efficiently. Release Execution & Validation: Drive feature execution from initial grooming through … customer experience and delivering features that meet customer needs. Secondary Support — Data Encryption: Support encryption initiatives (Drive Encryption, File/Folder encryption, and native management). Help ensure seamless coexistence with DLP products and provide support for the Encryption product PM team as needed. Cross-Functional Alignment: Collaborate with ...

Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety … support function in such a state that colleagues could easily pick it up during an absence. Communicating with customers and site contacts RMA management Reporting Making sure the Service Department is clean, and tidy, and acting on any H&S issues. Work with Microsoft-powered devices and partner equipment ...

mentor who helps junior engineers develop. What you'll do Serve as the final point of escalation for complex technical support issues, leading incident management across the client base Act as lead technical engineer during major incidents, coordinating response and driving resolution Mentor junior support engineers through hands … within an MSP or enterprise IT environment Strong Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID) Hands-on Azure administration (VMs, networking, identity management) Confident networking skills (TCP/IP, DNS, DHCP, VPNs, firewall configuration) PowerShell scripting for automation and troubleshooting Experience with Hyper-V and VMware Proven ...

documenting automation use cases, business rules, decision logic and required data inputs/outputs, and by helping define measurable success criteria. Support lifecycle management of in‐life tools by capturing enhancement needs, assessing impacts across teams and ensuring governance documentation remains complete and auditable. Support issue and incident management for ND&I tools by analysing reported problems or defects, clarifying expected behaviour, and working with Product Managers, OSS/IT and delivery teams to enable timely resolution and reduce recurrence. Provide BA support to POCs, pilots and MVPs by refining scope, defining acceptance criteria and coordinating ...

line support, driving performance and ensuring SLAs are consistently met. You will design and document infrastructure with ITIL principles, lead incident management, mentor staff, and report insights to senior stakeholders to continually improve service delivery. Strong communication, leadership and hands-on technical skills across Microsoft, VMware, networks ...

Experience with IMS migrations, deployments, upgrades, and production support Strong knowledge of SIP, Diameter, SBC, HSS/HLR and IMS call flows Proven troubleshooting, incident management, and root cause analysis skills Experience working in large‐scale, highly available telecom environments Experience with major IMS vendors such as Huawei … Nokia, Ericsson, Mavenir, or equivalent Strong communication, technical leadership, and stakeholder management skills #J-18808-Ljbffr ...

what they bring to the table, supporting one another as we continue to deliver for our customers. Responsibilities Create and maintain an information security management system (ISMS) capable of demonstrating compliance against internal security requirements and external commitments, including certification and regulatory requirements. Provide subject matter expertise … providing information to Three UK customers (B2B) about Three UK’s security practices. Provide support for oversight of the technology and security risk management frameworks, methodologies, processes, assurance, remediation and reporting across the company, challenging where appropriate. Assist with design, build and implementation of a Technology and Security Risk ...

Senior Cloud Engineer to design and support secure, scalable cloud infrastructure. You will maintain and troubleshoot cloud systems using Terraform and be responsible for incident management and platform optimisation. The ideal candidate will possess strong analytical skills and a passion for automation. Benefits include flexible working arrangements, additional ...

Security Lead & Cyber Vulnerability Manager who will be responsible for leading the organisations operational cyber security capability, ensuring the delivery of security operations, cyber incident management and infrastructure and cloud vu click apply for full job details ...

automate responses to maximise uptime, collaborating across engineering, operations and reliability teams. Ideal candidates have experience in monitoring, dashboards, Python development and on-call incident management, with a passion for observability and continuous improvement in complex #J-18808-Ljbffr ...

regional plans and representing EMEA Operations with Executive Leadership, the Board, investors, and key customers. You will own 24x7 critical operations, implement standards, lead incident management, and partner with GNOC for monitoring. You will define staffing, recruit leaders for new sites, and champion safety and continuous improvement. #J ...

Line : This role reports to the HSE Manager.What you’ll do:HSE Program Delivery & Technical GuidanceDrive implementation and continual improvement of the site HSE management system.Act as the primary HSE point of contact and senior subject matter expert for the Abingdon site, providing authoritative technical guidance to site leadership … appropriate controls are defined and implemented.Develop and monitor leading and lagging HSE performance indicators to proactively identify risk trends and drive continuous improvement.Support the Management of Change (MOC) process for new equipment, process modifications, laboratory changes, and technology introductions.Partner with engineering and operations teams to support safe installation, operation ...

Block, AES). In depth HSM support experience in dealing with different HSM vendors for project engagement, HSM services migration and incident management. Drive continuous improvement and introduction of IT best practices into all areas of process, metrics and performance. Review regulatory mandates and work with CISO (Security) team … support in an agile development environment. Taking full ownership of the encryption key changes Experience in communicating with users, other technical teams and senior management to collect requirements, describe software and product features, technical designs and product strategy. #J-18808-Ljbffr ...