IT Support Technician Apprentice – Cambridge Fire & Rescue– Cambourne, CB23 6FY– £18,000pa – 37hrs/w
- Hiring Organisation
- Cambridgeshire Fire & Rescue Service
- Location
- Fire Station, Back Lane, Great Cambourne, Cambridge, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
always provide an extremely customer focused service to all users. This includes proactively managing calls, setting appropriate priorities to ensure work is completed in line with Service Level Agreements (SLA) ensuring customer expectations are managed throughout. Escalate workload issues to ICT Support Team Leader for resolution Allocate calls … internal ICT support groups and 3rd party organisations responsible for providing support services and ensure they respond to such calls in line with established Service Level Agreements. Escalate all breaches of SLAs to line manager Ensure all documentation relating to software, hardware and firmware assets, including information relating ...