IT Service Desk Analyst
- Hiring Organisation
- Victim Support
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £27
quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate … Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues ...