go-to' person during Major Incidents, including providing RCAs/RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN More ❯
Senior Technical Support Analyst (Microsoft365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technical support to clients, specialising in Microsoft365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure … AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft365 - advanced knowledge of Exchange Online More ❯
SaaS platforms. Essential Requirements: Degree or equivalent in a related discipline, such as Computer Science or IT. MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications. Microsoft365 certifications, including PowerShell for mailbox permissions. Advanced MicrosoftOffice suite skills with extensive demonstrable experience of Teams (including Teams/cloud telephony systems), Outlook, Word, Excel and PowerPoint … protocols and technologies such as TCP/IP, DNS, DHCP, Firewalls, TCP/IP routing, LAN, WAN. Knowledge of ITSM Frameworks. Strong knowledge of Microsoft Exchange Server and Office365 including Sharepoint, AzureAD, LAN, Internet access, firewalls and Exchange/Office 365. Good knowledge of Hyper-V and VMware ESX. Good Knowledge of backup and DR services … applications, email systems, and business-specific software MS 365 and ideally Salesforce. System administration knowledge of managing user accounts, permissions, and policies in Windows Server or Microsoft365 environments. 2nd Line experience in an IT support role, dealing with more complex technical issues and troubleshooting. Local candidates need only apply. Please note this position is only suitable More ❯
responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that … the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching … and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft365 & Azure: Strong experience managing Microsoft365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks More ❯
Hampton Court, Greater London, United Kingdom Hybrid / WFH Options
Mackenzie Jones IT
supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years’ experience. Microsoft365 Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN …/Yearly Salary Review. Keywords: 3rd Line IT Support Engineer, 2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, MS 365, Office365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP More ❯
and maintain the LME's core DW and EUC IT infrastructure standards, specifically focused on Windows 11 operating systems for use with laptop hardware, Virtual Desktop Infrastructure, Azure and M365 Services as well as on premise hosted DW and EUC technologies such as application packaging and virtualisation, InTune/SCCM, Citrix XenApp and XenDesktop technologies and other EUC platforms such … as those delivering Enterprise Mobility Management. Knowledge of services such as Entra ID, Active Directory, SSO, idP, M365, Intune, Windows server infrastructure and PKI is essential with knowledge of SCCM, Citrix, Office, Azure Virtual Desktop, Linux and OpenShift Container Platform systems being highly desirable. The successful candidate will have a DevSecOps mindset with automation and IAC being at the … Policy, User Profile Management and security concepts to provide a CIS compliant service. Using detailed knowledge of EUC technologies to support the VDI estate Using detailed knowledge of Office365, InTune (or similar product) and collaboration solutions to deliver an improved end user experience Defining end user personalization and EUC analytics with Aternity Participation in projects, bringing technology More ❯
infrastructure as Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint, Azure and DNS. Evaluate client’s operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all More ❯
SPF, and DKIM records DNS management and troubleshooting Experience with RDS, AVD, and Citrix environments Implementing and troubleshooting Single Sign-On Active Directory installation, migration, and administration Managing Office365 environments and hybrid configurations Microsoft Server environment expertise Microsoft Azure platform knowledge Troubleshooting Windows 10/11 workstations, including imaging and GPOs Network troubleshooting skills, including VPNs, VLANs More ❯
responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that … the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching … and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft365 & Azure: Strong experience managing Microsoft365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks More ❯
and maintain technical documentation, support procedures, and knowledge base articles. Monitor application health using tools and custom dashboards. Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft365). Contribute to service improvement initiatives, including root cause analysis and automation opportunities. Participate in on-call rotations or after-hours incidents during peak retail periods. Work within established … . The Skills: Previous experience supporting over 200+ users in a similar role. Strong technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office365, Azure Virtual Desktop, Jamf Cloud, and Intune Autopilot. VOIP system knowledge. Windows imaging and deployment knowledge. Understanding of servers. Cisco Meraki MDM and SDWAN knowledge. Understanding of basic … and participate in broader IT initiatives. Adaptability in fast-paced, high-stakes environments. Proactive approach to identifying system gaps and opportunities for optimization. Technical Skills: Deep knowledge of Microsoft365, Exchange, Azure AD/Entra ID, FSLogix, image creation, snapshots, Azure storage, and security configurations. Familiarity with macOS, iOS, iPadOS. Jamf Pro or Kandji experience. Basic SQL proficiency. Experience More ❯
responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that … the infrastructure area with biannual tests. Technical Experience • Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, • Microsoft AD (Entra), Server and SQL experience, • O365 administration and design • Global Software Patching … and estate management via Intune • Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience • Software Defined Networking (Cisco, Meraki, Versa) Key Skills • Microsoft365 & Azure: Strong experience managing Microsoft365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. • Security & Compliance: Deep knowledge of security frameworks More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
AWD online
satisfaction CANDIDATE REQUIREMENTS Previous experience working on a 1st Line/2nd Line Technical IT Helpdesk supporting users Microsoft Terminal services/RDS Microsoft Windows 10/11 Microsoft365 including Intune and Autopilot Active Directory Azure Active Directory DNS and DHCP Excellent customer service, communication and interpersonal skills Excellent English written and oral communication skills DESIRABLE (Nice to More ❯
personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and support MicrosoftOffice application including Teams/Zoom Basic working knowledge More ❯
IT Security Engineer - prem AD, EntraID, M365, IDAM solutions, SentinelOne, CrowdStrike, Defender, Routing/Switching, WAN, Wi-Fi, Cisco Our leading global law firm client are recruiting for an IT Security Engineer (prem AD, EntraID, M365, IDAM solutions, SentinelOne, CrowdStrike, Defender, Routing/Switching, WAN, Wi-Fi, Cisco) on a 12 month fixed term contract basis to support the Information … in the planning, design, enforcement and review of security controls which protect the integrity of the firm. Essential Duties and Responsibilities for this IT Security Engineer (prem AD, EntraID, M365, IDAM solutions, SentinelOne, CrowdStrike, Defender, Routing/Switching, WAN, Wi-Fi, Cisco) are: Support the Information Security team to ensure continuous security improvement. Support and deliver secure design and implementation … Security. Required Skills Experience with EDR and Anti-Virus/Malware management such as SentinelOne, CrowdStrike and Defender. Demonstrated ability working with IT System Administration of Azure, Defender (ATP), M365 and Windows. Experience with Identity Access and Management (IDAM) solutions. CyberArk and ENTRA ID Familiarity with conditional/remote access toolsets. ENTRA, DUO SSO & MFA gateway. Good knowledge in Network More ❯
London, Sheldon Square, United Kingdom Hybrid / WFH Options
Amtis Professional Ltd
EUC Support Engineer - VIP – London - £40,000 – Hybrid Working O365, D365, Azure, Intune, AD, Exchange, Windows 10/11, LAN, WAN, VPN, MDM, Autopilot EUC Support Engineer , you’ll be the face of IT in our London office—supporting our clients teams, including the Tech Leadership and CEO, with seamless, jargon-free technical assistance. About you. Be the go … with stakeholders and contribute to infrastructure and security maintenance. Occasionally travel to head office for team meetings and collaboration. Skills You will bring Strong experience with Microsoft technologies: O365, D365, Azure, Intune, AD, Exchange, Windows 10/11. Experience in Power Apps a plus Familiarity with Jamf Pro and Apple macOS/iOS support. Knowledge of networking (LAN, WAN … Excellent communication skills and a customer-first mindset. Previous IT Service Desk experience and a passion for solving problems. Beneficial Certifications ITIL certification (or working knowledge) MS-101 – Microsoft365 Mobility and Security AZ-900 – Microsoft Azure Fundamentals More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Amtis professional Ltd
EUC Support Engineer - VIP – London - £40,000 – Hybrid Working O365, D365, Azure, Intune, AD, Exchange, Windows 10/11, LAN, WAN, VPN, MDM, Autopilot EUC Support Engineer , you’ll be the face of IT in our London office—supporting our clients teams, including the Tech Leadership and CEO, with seamless, jargon-free technical assistance. About you. Be the go … with stakeholders and contribute to infrastructure and security maintenance. Occasionally travel to head office for team meetings and collaboration. Skills You will bring Strong experience with Microsoft technologies: O365, D365, Azure, Intune, AD, Exchange, Windows 10/11. Experience in Power Apps a plus Familiarity with Jamf Pro and Apple macOS/iOS support. Knowledge of networking (LAN, WAN … Excellent communication skills and a customer-first mindset. Previous IT Service Desk experience and a passion for solving problems. Beneficial Certifications ITIL certification (or working knowledge) MS-101 – Microsoft365 Mobility and Security AZ-900 – Microsoft Azure Fundamentals More ❯
Platforms (Nimble, NetApp, IBM, etc.) Physical Server Equipment (HPE, Dell, IBM) Configuration and troubleshooting of Azure AD including Conditional Access, MFA, Enterprise Apps, Azure AD Sync Hybrid & Native Office365 environments Administration and Migration of Active Directory and MS Exchange to Office365 Understanding mail flow best practices and configurations Mimecast or similar Email Security and More ❯
visit reports highlighting work completed and any identified actions for the next visit Configuration and support of a range of technology, including but not limited to: Support of Windows, M365 Deployment of endpoints through Intune AutoPilot and SCCM Support and troubleshooting of Active Directory and domain services Exchange Online and Mimecast Hardware support of network, desktops, laptops, mobiles, printers and … peripheral devices Software support across the line of business applications, M365, and SAAS platforms Provide assistance, alongside other teams, with the project delivery of new and enhanced services Processes Efficiently progress tickets within the ITSM platform in the delivery of incident resolution, problem management, and request tickets Capture and maintain configuration items in the ITSM, SharePoint environments, and RMM tools … at the customer site and comfortable with travelling to multiple sites during the week) Excellent knowledge of Windows deployment and support Hands-on experience with Intune and SCCM Experience M365, Azure and mobile device management Knowledge of network troubleshooting, firewalls, Wi-Fi and mobile devices About the person Confident and calm with outstanding communication skills Reliable; very good organisation, planning More ❯
escalation point for complex support issues across client environments. Administer, maintain, and troubleshoot Windows Server environments, networks, and cloud platforms. Manage Active Directory, Group Policy, DNS/DHCP, and M365 (Exchange, SharePoint, Teams, Intune). Perform server migrations, cloud integrations, and infrastructure upgrades. Support and manage virtualization technologies (VMware/Hyper-V). Oversee networking systems: firewalls, routers, switches, VPNs. … Skills & Experience: Proven experience in a 2nd/3rd line support role within an MSP or multi-client environment . Strong technical expertise in: Windows Server 2016-2022 Microsoft365 administration Active Directory , Group Policy, DNS/DHCP Azure administration and migration experience VMware or Hyper-V environments Networking (firewalls, VLANs, routing, switching, VPNs) Excellent troubleshooting, communication, and documentation More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Oscar Technology
escalation point for complex support issues across client environments. Administer, maintain, and troubleshoot Windows Server environments, networks, and cloud platforms. Manage Active Directory, Group Policy, DNS/DHCP, and M365 (Exchange, SharePoint, Teams, Intune). Perform server migrations, cloud integrations, and infrastructure upgrades. Support and manage virtualization technologies (VMware/Hyper-V). Oversee networking systems: firewalls, routers, switches, VPNs. … Skills & Experience: Proven experience in a 2nd/3rd line support role within an MSP or multi-client environment . Strong technical expertise in: Windows Server 2016-2022 Microsoft365 administration Active Directory , Group Policy, DNS/DHCP Azure administration and migration experience VMware or Hyper-V environments Networking (firewalls, VLANs, routing, switching, VPNs) Excellent troubleshooting, communication, and documentation More ❯
Kingston Upon Thames, Surrey, England, United Kingdom
GreatFind Recruitment
Wi-Fi, firewalls, and end-user devices (Windows/macOS/iOS). Support the events team with their day-to-day IT requirements. Administer systems such as Microsoft365, SharePoint, Teams, Entra ID, Intune, and Apple MDM. Oversee IT projects including server migrations, OS upgrades, and database implementation. Support educational software platforms including MIS (iSAMS), safeguarding (CPOMS), and … the ability to communicate clearly with non-technical users. Excellent organisational skills, able to manage multiple priorities independently. Solid technical knowledge of: Windows Server, AD, DNS, DHCP, VMware Microsoft365, Intune, Entra ID End-user device management (Windows/macOS/iOS) Networking fundamentals (VLAN, VPN, TCP/IP, DNS, switches, firewalls) Audio-visual solutions in educational settings Experience More ❯
VMware/Hyper-V). Automate tasks using PowerShell. Monitor system performance and apply updates/patches. Implement backups and disaster recovery processes. Support hybrid cloud environments (e.g., Azure, O365). Provide 2nd/3rd line infrastructure support. Requirements: Essential: 5+ years in Windows infrastructure or systems engineering. Strong skills … in AD, GPO, and Windows Server. PowerShell scripting experience. Virtualization (VMware or Hyper-V). Good understanding of networking basics. Background in banking/financial services Desirable: Azure, Office365, Intune experience. Microsoft certifications (e.g., MCSA, AZ-104). Experience with SCCM, monitoring tools, ITIL practices. Please apply within for further details. Alex Reeder Harvey Nash Finance & Banking More ❯
VMware/Hyper-V). * Automate tasks using PowerShell. * Monitor system performance and apply updates/patches. * Implement backups and disaster recovery processes. * Support hybrid cloud environments (e.g., Azure, O365). * Provide 2nd/3rd line infrastructure support. Requirements: Essential: * 5+ years in Windows infrastructure or systems engineering. * Strong skills … in AD, GPO, and Windows Server. * PowerShell scripting experience. * Virtualization (VMware or Hyper-V). * Good understanding of networking basics. * Background in banking/financial services Desirable: * Azure, Office365, Intune experience. * Microsoft certifications (e.g., MCSA, AZ-104). * Experience with SCCM, monitoring tools, ITIL practices. Please apply within for further details. Alex Reeder Harvey Nash Finance & Banking More ❯
as requested. Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS. Evaluate client's operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets More ❯
responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that … environment to a fully cloud-based infrastructure, ensuring a secure, scalable, and efficient migration and removal of technical debt. Manage, enhance, and optimise the organisation's use of Microsoft365 and Azure cloud platforms, enabling the migration legacy solutions to native cloud services, ensuring high availability and performance. Oversee cloud-based SaaS, PaaS, and IaaS solutions, ensuring seamless integration … Azure Virtual Machines) On prem and cloud backup technology experience (Veeam or other) IT Business process documentation (HLD, LLD, Principles, Policies, Procedures) Key Skills and Experience: Technical Expertise: Microsoft365 & Azure: Strong experience managing Microsoft365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks More ❯