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Summary Reporting to the Head of Engineering, this senior role leads the operational management, service design, governance and delivery of Chaucer’s Cloud Microsoft 365 intelligent services function. It shapes the overall direction and evolution of M365 services and is accountable for the Power Platform estate, Microsoft Copilot, Copilot … leadership and relevant governance forums. Skills and Competencies Creates an inclusive environment that values individual differences and leverages diversity. Relevant experience leading Microsoft 365 cloud operations, M365 platform engineering or intelligent service delivery in a complex organisation, ideally within insurance or another regulated financial services environment. Demonstrable knowledge ...

escalation point for complex technical issuesSupport user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devicesTroubleshoot and support:Microsoft 365 (Exchange, Teams, SharePoint)Entra ID (Azure AD), Conditional Access and identity managementIntune and endpoint managementWindows desktop and server environmentsSupport and maintain Azure and cloud ...

bringExperience in an IT Service Desk, Helpdesk or IT Support role, ideally providing Level 1 and Level 2 support.Strong troubleshooting skills across Windows, Microsoft 365, Active Directory, networking, VPN and end-user devices.Experience using an ITSM/ticketing system such as ServiceNow, BMC Remedy, Ivanti or Freshservice.Excellent verbal ...

understand how to translate security requirements into practical technical remediation. Alongside this, you will provide senior 3rd-line infrastructure expertise across our Microsoft 365 and cloud environment and work closely with our Technical Architect, infrastructure and support teams, and managed Security Operations Centre (SOC). Please note: candidates must … global organisation. Experience working alongside a managed (3rd party) Security Operations Centre (SOC). Experience supporting both Windows and macOS devices in a Microsoft 365 and Azure environment. Experience preparing for or maintaining Cyber Essentials (and Cyber Essentials Plus) certification. Azure platform management experience, including PaaS, IaaS, VNETs ...

wider team. Stay current with Microsoft certifications and emerging technologies. WHO YOU ARE: Tech-savvy with proven Windows & Mac troubleshooting experience Knowledgeable about Office 365, with experience supporting Outlook, OneDrive, SharePoint, Teams, and Intune. Experienced with professional IT Support, both onsite and remote Proficient in supporting and troubleshooting ...

strong practical experience in a 2nd line support environment is essential. Strong knowledge of: Windows 10/11, Windows Server Active Directory, Azure Microsoft 365/Office applications Experience supporting: Desktop/laptop hardware and builds Mobile devices (iOS), and Android to a lesser degree Proven ability ...

Technical Support Troubleshoot hardware, software, and network issues (desktops, laptops, printers, peripherals) Support Microsoft Windows and/or macOS operating systems Assist with Microsoft 365 applications Perform basic user account administration Support VPN, remote access, and basic connectivity issues Onboarding & Asset Management Set up IT equipment for new starters ...

capacity.Experience supporting enterprise environments with multiple locations and diverse business functions.Experience working within ITSM frameworks and service-oriented support organisations.Technical SkillsStrong knowledge of Microsoft 365, Windows operating systems, Active Directory, Azure AD/Entra ID, Intune, and endpoint management technologies.Experience with ServiceNow or equivalent IT Service Management platforms.Understanding ...

related hardware. Understanding of Microsoft Server environments (2016+). Familiarity with Active Directory, Group Policy, DHCP, DNS, and system administration. Experience supporting Microsoft 365, Azure, and Office applications (Word, Excel, PowerPoint, Outlook). Knowledge of VMware or similar virtualisation technologies. Awareness of antivirus procedures, IT security, and change ...

Shell scripting experience as well as operational responsibility over the Active Directory, DNS, DHCP and PKI services. Strong Azure Iaas + PaaS and Office 365/Exchange Online experience. Install and maintain hardware and software on a virtualized Windows network. Develop processes and procedures to ensure managed environments ...

Windows Server) Experience with Active Directory and Entra ID Services Management of mobile devices (iOS/Android) in Intune Deep knowledge of Microsoft 365 and associated platforms Experience with audio/video conferencing and collaboration technologies Familiarity with remote access, VPN, and SASE tools. Benefits and Compensation Information ...

ability to demonstrate an understanding of the following key technologies and principals: Windows 10/11 operating systems Windows Server and server roles Microsoft 365 Administration – Entra, Intune, Exchange etc. Networking principals and experience with hardware such as Routers, Switches, Firewalls and Access Points Active Directory, Group Policy, Permission ...

technology transformation programmes - spanning data centre migration, network transformation, cloud migration, and end user compute (EUC) modernisation such as VDI, Microsoft 365 (M365) deployment, Windows/OS migration, endpoint and device deployment, and email/Exchange upgrades. What you'll bring 10-15+ years' proven track record delivering … infrastructure transformation, such as data centre migration, network transformation, cloud migration, and end user compute (EUC) platform modernisation - for example VDI, Microsoft 365 (M365) deployment, Windows/OS upgrades, endpoint and device deployment, or Exchange/email platform upgrades. Strong financial management skills, including capex/opex management, budget ...

proactive escalation of risks and issues that could impact service quality, client satisfaction, or operational performance. Key Responsibilities Support Microsoft Azure and Microsoft 365 environments Administer and troubleshoot Active Directory, Group Policy, DHCP, and DNS Support networking technologies, including routers, switches, and firewalls Manage and maintain data backup solutions ...

ability to manage competing priorities while providing high-quality support to senior stakeholders and executive users Windows 10 and 11 support and deployment Microsoft 365 administration at support level: Exchange Online, Teams, OneDrive and SharePoint Active Directory and Entra ID user and device management Microsoft Intune, including device enrolment ...

Management Strong understanding of Microsoft Entra ID (Azure Active Directory) including: Conditional Access Identity Protection Multi-Factor Authentication (MFA) Integration with Intune and Microsoft 365 Automation & Engineering Experience with Scripting and automation using PowerShell , preferably Azure PowerShell. Knowledge of automation frameworks, settings customisation, and application configuration. Understanding of software ...

MANAGEMENT Active Directory (Account Creation, password resets, account lockouts, group membership and etc.) MFA troubleshooting (Microsoft Authenticator, Duo, etc.) Basic understanding of SSO issues. M365 SUITE Outlook (profile issues, mailbox troubleshooting, calendar sharing and etc.) Teams, SharePoint, OneDrive (sync issues, Group Management, permissions and etc.) ENDPOINT MANAGEMENT (MDM/ ...

Webex etc with knowledge of Condeco and Crestron technology Knowledge and Experience IT industry experience Microsoft Windows 10+ Active Directory ADMP CoreView Microsoft Exchange Office365/2016+ Mimecast Microsoft Teams Zoom SCCM MS AutoPilot MS CoPilot ITIL Best Practice Remote Support Tools Incident, Request, Problem and Change Management Knowledge ...

Intune, JAMF, Apple Business Manager.* Endpoint Encryption: Microsoft BitLocker or other enterprise tools.* Enterprise Endpoint Security Solutions: Microsoft Defender EDR, McAfee, etc.* Microsoft Office 365 and Entra AD.* IT Asset Management: ServiceNow, Flexera, etc.* Microsoft PowerPoint, Project & Visio.* Enterprise-level knowledge of Microsoft operating systems, specifically Windows 11. ...

including Group Policy and RSAT tools Intune configuration and compliance policy management LAPS and least-privilege/privilege elevation models (e.g., Privilege Management) Microsoft 365 Apps deployment, configuration, and update servicing Networking fundamentals (DNS, DHCP, VPN, Proxy) Strong experience with modern Intune management, including: Windows Autopilot (user-driven ...

Intune, JAMF, Apple Business Manager. Endpoint Encryption: Microsoft BitLocker or other enterprise tools. Enterprise Endpoint Security Solutions: Microsoft Defender EDR, McAfee, etc. Microsoft Office 365 and Entra AD. IT Asset Management: ServiceNow, Flexera, etc. Microsoft PowerPoint, Project & Visio. Enterprise-level knowledge of Microsoft operating systems, specifically Windows 11. ...

services and Microsoft core technologies in a professional environment. Strong practical knowledge of Microsoft technologies, including Azure, Windows Server, Exchange, Active Directory, Microsoft 365, Office and Intune. Experience supporting Citrix, XenApp and common network services or protocols such as DNS, DHCP and LDAP. Working knowledge of email security ...

Identity Microsoft Defender for Cloud Exposure to forensic tools including EnCase, FTK, Velociraptor, Volatility, Wireshark, or equivalent technologies. Experience investigating incidents across Azure, Microsoft 365, or other cloud platforms. Qualifications Degree in Cyber Security, Computer Science, Information Technology, or a related field, or equivalent practical experience. Industry certifications ...

cover one or more areas of expertise, assist with Upgrades & Fixes when required. The ideal candidate will have extensive knowledge of Citrix, Windows OS, Office365, Intune, Fidessa, Bloomberg, Cisco Telephony and some basic network knowledge.**What will you do?*** Acting as an internal ‘Technical Support Technician’ for all IT Workplace ...

transformations to our customer facing services like End User Computing, Revenue Collection and internal systems that keep our business running, such as a Microsoft 365, Entra ID and Document Management Systems that keep our fleets moving across the London Underground, Elizabeth Line and Surface transport. You will develop ...