101 to 125 of 134 Performance Metrics Jobs in London

ABOUT RETOOL Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest ...

main escalation point for service-related issues. Coordinate delivery across multiple teams and suppliers. Drive service improvements using operational data and performance metrics. Build strong relationships with customer and internal stakeholders. Requirements Essential Experience as a Service Delivery Manager in a managed services environment. Strong knowledge of ITIL service ...

BaileyAdvertised Salary: CompetitiveJob Req ID: 58656Posting Date: 17th July 2026Function: Business OperationsLocation: Birmingham, Bristol, London, ManchesterSalary: Competitive + benefits## **About the role**The Delivery Performance team is responsible for improving the quality, predictability, and success of BT's Digital portfolio. The portfolio includes transformational deliveries through to ongoing incremental … development and maintenance activities. Delivery Performance achieves this through clear delivery standards, data-driven performance management, effective governance, and continuous improvement deployed in collaboration with each delivery team to help them achieve better outcomes for our customers and business.As the Delivery Excellence (DEx) Consumer CFU Lead, you will ...

next five years Define and execute growth strategies across market penetration, account expansion, and sector development Set strategic direction, allocate resources, and establish performance metrics to drive sustainable, profitable growth Manage and develop a high-performing team of Client Directors and Client Relation Directors Drive a culture … excellence, innovation, and customer-centricity Partner with Client Relationship leadership to expand existing enterprise accounts Collaborate with Growth Enablement to develop real-time performance dashboards Work with Market Intelligence to identify new sectors and growth opportunities Report to the Executive Director on performance, strategy, and growth opportunities Requirements ...

standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure. You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend … platforms. Key Responsibilities Leadership & Team Management Lead, mentor, and line manage a team of TechOps engineers Set clear expectations, run 1:1s, and drive performance standards Define and document workflows, escalation paths, and SOPs Own and optimise the service desk/ticketing pipeline Report on performance metrics ...

frameworks; Australia's Consumer Data Right (CDR) reporting requirements Support expansion into additional regulated markets including Canada and the US Monitor API performance metrics Investigate operational incidents working with engineering teams to identify root causes and drive remediation Manage major incident reporting requirements Maintain reporting methodologies, operational documentation … have comfort with SQL as a requirement. Ability to work effectively with engineering, product, compliance and risk teams. Experience with Open Banking APIs, API performance monitoring, incident reporting or regulatory frameworks is highly desirable. You will be comfortable engaging with engineers one moment and discussing regulatory obligations with compliance ...

ensure effective scheduling Project & Client Operations Preparing client and internal operational reports Supporting budget tracking and project administration Assisting with utilisation reporting and business performance metrics Maintaining accurate operational data and documentation Supporting the implementation and improvement of operational processes and systems Travel & Logistics Booking consultant travel … planning skills Strong diary and resource scheduling experience Experience coordinating multiple consultants across concurrent projects Comfortable producing reports and tracking budgets or operational performance Able to prioritise multiple competing demands Strong attention to detail Commercial awareness and an understanding of consultancy operations Positive, adaptable and proactive approach A genuine ...

relationships that matter. The first is with our landlords. They own the sites our assets sit on. Their confidence in us, their visibility of performance, and the speed at which we respond to their issues all shape whether we keep and grow that estate. The second is with … stakeholders, and steer delivery through a mix of external partners and internal software engineering. What you’ll be doing Own the vision, roadmap, and performance metrics for the landlord and field operations product portfolio (including Gateway, Survey Portal, and MapsLive). Translate business needs into clear product decisions ...

Data Idols are partnered with a digitally‐led organisation that is investing heavily in data and machine learning as a core driver of commercial performance and competitive advantage. They are now seeking a Head of Data Science to define and lead the next phase of their ML capability. This … commercial priorities and measurable business outcomes. You will build and lead a high‐performing data science function, establishing clear standards, prioritisation frameworks and performance metrics, and positioning machine learning as a long‐term strategic differentiator for the organisation. Skills & Experience Experience operating at scale where ML directly influences ...

market. Collaborate with Product Management, R&D, partners, and system integrators to influence product strategy and go-to-market success. Establish and monitor key performance metrics, continuously optimizing presales processes, effectiveness, and win rates. Requirements Experience in presales, solution advisory, or technical consulting in enterprise software. Proven leadership ...

cross-functional teams, you’ll prioritize features, translate customer and business needs into actionable requirements, and advocate for exceptional user experiences. You'll track performance metrics and gather feedback, ensuring it delivers value to customers and aligns with business goals. Key Responsibilities Develop and execute the strategy ...

Science to define and lead a high-impact data science function. This strategic leadership role focuses on building a scalable capability to drive commercial performance through machine learning. You will shape the data science strategy, establish performance metrics, and ensure alignment with business outcomes. Candidates must have ...

providing day-to-day leadership and coordination across support, engineering, suppliers, and service management teams. The SDM is expected to identify opportunities to improve performance, reduce operational risk, and support contract growth and retention initiatives. Key Responsibilities Customer Relationship Management Serve as the primary onsite point of contact … growth activities. Facilitate regular customer meetings, documenting actions, decisions, risks, and follow-up activities. Service Delivery & Operations Own day-to-day service delivery performance for the assigned customer account. Ensure contractual obligations, service commitments, SLAs, and key performance indicators are achieved. Monitor incidents, service requests, changes, and problem ...

annual capital budgeting processes. Acting as a key pillar within the COO office, you will be responsible for the "business of IT," tracking performance, budgeting, and financial health across a global technology estate. Key responsibilities include: Defining and owning the enterprise IT portfolio governance strategy and operating model Leading … multi-year technology investment planning and annual capital budgeting processes Supporting the senior business team with IT financial reporting and performance metrics Managing project planning, issue identification, and risk mitigation across the portfolio Overseeing change management initiatives to ensure seamless strategy execution Providing leadership and line management ...

shaping solutions with engineers and designers to deliver end-to-end portfolio visibility and decision support. The role emphasizes governance, risk budgeting, liquidity, and performance metrics, with collaboration across Sales, Client Management, and Marketing to #J-18808-Ljbffr ...

London is seeking a Head of Commercial to lead its UK Division's commercial function. The successful candidate will drive pricing strategies, analyze performance metrics, and develop new product propositions in a rapidly growing fintech environment. Applicants should have significant experience in strategy and analytics, demonstrate strong leadership ...

with C-level executives, CTOs, and Heads of Infrastructure at prospect companies to secure long-term, high-value contracts. Provide accurate revenue forecasting and performance metrics to internal stakeholders, ensuring transparency on the uptake of the 4MW power pool. Act as the primary bridge between the Sales department ...

ensure successful execution. Drive accountability across stakeholders while fostering collaboration and alignment. Communicate initiative progress, risks, and recommendations to executive leadership. Program Governance & Business Performance Develop and maintain integrated project plans, governance processes, executive dashboards, and performance metrics. Build business cases and support investment decisions for strategic growth … initiatives. Monitor initiative performance against objectives and recommend course corrections. Lead post-launch reviews to evaluate business impact and identify opportunities for continuous improvement. Transformation & Operating-Model Enablement Stand up repeatable playbooks, standardized processes, and scalable best practices that allow new markets, channels, and categories to launch and scale ...

senior escalation point for complex, high-value or time-critical transactions, using your calm approach to maintain client confidence. - Shape the future operating model, performance metrics and culture of payments, with direct visibility to the senior leadership tea,. What You'll Bring - Experience as a Head ...

levels. Consultative: Strong discovery skills, focused on solving problems rather than just pitching. Disciplined: Highly organised, data-driven, resilient, and accountable to performance metrics. Location: London (Hybrid - 3 days minimum in office) Hours: Monday – Friday, 08:30 – 17:30 Keywords – account manager, AM, relationship management, client, client growth, accounts ...

standards and procedures across Infrastructure and Cyber Security.* Ensure compliance with applicable legal, regulatory and industry requirements.* Define and monitor KPIs, SLAs and service performance metrics.* Drive continual service improvement and operational excellence.**Financial & Vendor Management*** Own the Infrastructure and Cyber Security budgets, ensuring effective resource allocation and cost … optimisation.* Lead supplier selection, contract negotiation and vendor performance management.* Develop strategic partnerships with technology vendors and managed service providers.**Leadership & Transformation*** Build, lead, mentor and develop high-performing Infrastructure and Cyber Security teams.* Foster a culture of collaboration, accountability, innovation and continuous improvement.* Lead enterprise infrastructure upgrades, cloud ...

within budget. Collaborate closely with clients to define product vision, prioritize backlogs and establish delivery roadmaps grounded in measurable impact. Partner with Experience Design, Performance, Analytics and Engineering teams to run continuous CRO and experimentation programs that optimize performance and engagement. Support sales and pre-sales activities, shaping … product ownership, agile methodologies, and cross-functional team delivery. Experience in web or mobile app delivery, ideally spanning UX/UI design, engineering, and performance optimization. Familiarity with conversion rate optimization (CRO), A/B testing, analytics, and data-driven decision-making. Strong stakeholder management and communication skills, especially ...

Stakeholder Management: Ability to collaborate with teams across finance, sales, marketing, and operations. Commercial Mindset: Strong understanding of revenue drivers, pricing strategies, and business performance metrics. Problem-Solving Skills: Ability to translate data into strategic recommendations. Industry Experience: Experience in SaaS, fintech, e-commerce, or a fast-paced commercial … Responsibilities: The Data Analyst will have strong data Analysis & Insights: Extract, analyse, and interpret large datasets to identify trends, opportunities, and risks. Revenue Performance Tracking: Develop and maintain dashboards and reports to monitor revenue performance, sales effectiveness, and business KPIs. Business Partnering: Collaborate with Data ...

business acquisition. Identify and convert new client opportunities across existing and emerging markets. Lead executive-level client engagements and strategic workshops. Translate complex performance data into clear commercial recommendations. Oversee the successful delivery of multiple high-value client engagements. Ensure excellent client satisfaction across all projects. Mentor and develop … solving capabilities. Strong experience interpreting complex datasets and translating findings into commercial recommendations. Advanced Excel and PowerPoint skills. Experience working with market intelligence or performance data. Strong understanding of retail banking operating models, cost drivers and performance metrics. Leadership & Commercial Skills Outstanding executive communication and presentation skills. Proven ...

teams, agencies and freelancers. Support the day-to-day operations of the regional marketing function, identifying opportunities to improve processes and efficiency. Track campaign performance and contribute ideas to improve marketing effectiveness and lead generation. About You You will be an organised, creative marketer with experience delivering successful … software, SaaS or technology environment. Experience delivering digital marketing campaigns and customer events. Good understanding of B2B marketing channels, lead generation and campaign performance metrics. Strong copywriting and communication skills with excellent attention to detail. Proficient in Microsoft Office (Word, Excel and PowerPoint). Experience using Marketo, Salesforce (SFDC ...