IT Service Desk Team Lead
- Hiring Organisation
- EA First
- Location
- Cambridge, Cambridgeshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £50000/annum
point for complex incidents and service requests. Oversee daily Service Desk operations, ensuring tickets are managed effectively and service levels are consistently achieved. Monitor performance metrics, identify trends, and drive continuous service improvement. Manage workload distribution, queue health, and resource planning to maintain excellent service delivery. Collaborate with ...