26 to 44 of 44 Problem Management Jobs in the South East

designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … forefront of technology. Streamline Operations: Review, recommend, and implement processes to supercharge team efficiency and effectiveness. Problem‐Solve Like a Pro: Provide expert advice to resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement ...

restore or protect services. Identify and progress actions that reduce the risk of major incidents happening again. Hand over unresolved root-cause investigation to Problem Management and chair Major Incident Reviews, tracking actions to completion. Perform the Duty Manager role outside office hours, handling escalations from the Service … large IT organisation. Proven ability to lead incident response and make clear, prioritised decisions in high-impact situations. Experience using IT service management tools such as ServiceNow or Jira. Experience of on-call working, ideally including Duty Management responsibilities. Clear written and verbal communication skills, including reporting ...

Advanced Resource Managers Ltd. is seeking a Major Incident & Problem Manager for a defence-based client. The role involves owning critical incident response and problem management in a complex IT environment, coordinating across technical teams, suppliers and executives. The successful candidate will manage high-severity incidents, conduct ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

Code, ensuring secure-by-default, supportable and scalable outcomes. Administer Entra ID, Microsoft 365 and hybrid identity, including RBAC, PIM, Conditional Access, group management and privileged account governance to reduce attack surface and enforce least privilege. Own Azure DevOps and GitHub pipelines, repositories, automation and certificate provisioning to deliver … secure, resilient cloud platforms enable engineering, manufacturing and commercial in a high-performance environment. Awareness of cloud governance, FinOps, ITIL change/incident/problem management and data classification. Strong hands-on Azure engineering across compute, networking (vNET/gateways), storage, AVD and platform services. Entra ID/ ...

Code, ensuring secure-by-default, supportable and scalable outcomes. Administer Entra ID, Microsoft 365 and hybrid identity, including RBAC, PIM, Conditional Access, group management and privileged account governance to reduce attack surface and enforce least privilege. Own Azure DevOps and GitHub pipelines, repositories, automation and certificate provisioning to deliver … resilient cloud platforms enable engineering, manufacturing and commercia l in a high-performance environment. Awareness of cloud governance, FinOps, ITIL change/incident/problem management and data classification. Strong hands-on Azure engineering across compute , networking ( vNET/gateways), storage, AVD and platform services. Entra ID/ ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

central to maintaining service excellence, managing operational risk, and ensuring the smooth running of application services that underpin business operations. Key Accountabilities: Operational Service Management: Accountable for the end-to-end operation and support of enterprise application services, ensuring availability, reliability, and performance. Service Performance and SLAs: Accountable … operational demand and manage service expectations. Ensure services are delivered in accordance with agreed SLAs, KPIs, and operational standards. Drive root cause analysis and problem management to prevent recurring incidents and improve service stability. Monitor vendor performance and ensure third-party services meet contractual and operational obligations. Work ...

processes and system setups Ensure compatibility with other systems while maintaining integrity of the data and data transfers Support Major Incident Review (MIR) and Problem Management meetings and actively contribute sharing solutions Enforce "best practice sharing" across countries and regions Main tasks Install, maintain, support, and upgrade ...

Thames Valley Police is recruiting an End User Device Technical Lead to steer the EUD program, lifecycle management and cost‐effective deployment. You will provide leadership for problem management, roadmap adoption and working with internal and external partners. The role requires travel across forces, reporting ...

infrastructure operations across DXC-managed environments. You will oversee L2/L3 escalations, drive P1/P2 incident response, and deliver permanent fixes through problem management. You will allocate work, forecast needs, review CAB changes, and coordinate transitions while maintaining high SLA/KPI delivery and strong stakeholder communication. ...

will work with the Head of IT Services and wider IT teams to drive performance, coach staff, and implement improvements across incident, change and problem management, while maintaining excellent #J-18808-Ljbffr ...

paths so repeatable fixes move closer to first contact. Identify high-volume or repetitive demand suitable for workflow automation, self-service, proactive remediation or problem management. Coordinate with Tech Bar, endpoint, ServiceNow and resolver teams, retaining clear ownership until the next accountable team accepts the work. Support quality sampling … knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. Experience coaching or mentoring ...

leadership across DXC-managed environments. You will oversee L2/L3 escalations, manage P1/P2 responses, and drive permanent fixes through CSI and problem management, while coordinating with governance and service reviews. You will lead the team in cross‐tower troubleshooting, change coordination, and secure builds, ensuring ...

Joint ICT End User Device Team are recruiting for an End User Device Technical Lead to provide leadership and technical expertise for EUD problem management, roadmap & adoption for the EUD technology, along with supporting the development of the team. The successful candidate will manage end to end device ...

performance, workloads and contractual SLAs. They oversee cross-platform L2/L3 escalations, lead P1/P2 incident response and drive permanent fixes through problem management. They represent the team in customer engagements, service reviews and governance, aligning technical delivery with service management. Key Responsibilities Allocate work by skill … technical team leadership in managed services or IT outsourcing, covering mentoring, objectives, one‐to‐ones, performance and morale. Incident & Major Incident Management. Strong incident management experience, including P1/P2 technical leadership across cross‐domain triage, telemetry, isolation, rollback and stakeholder communication. Cross‐Tower Troubleshooting. Effective L2 escalation, root ...

performance, workloads and contractual SLAs. They oversee cross-platform L2/L3 escalations, lead P1/P2 incident response and drive permanent fixes through problem management. They represent the team in customer engagements, service reviews and governance, aligning technical delivery with service management.Key ResponsibilitiesAllocate work by skill, capacity … Proven technical team leadership in managed services or IT outsourcing, covering mentoring, objectives, one-to-ones, performance and morale.Incident & Major Incident Management. Strong incident management experience, including P1/P2 technical leadership across cross-domain triage, telemetry, isolation, rollback and stakeholder communication.Cross-Tower Troubleshooting. Effective L2 escalation, root-cause ...

projects and changes with notable risk and complexity, provides direction and guidance, and develops or implements processes and procedures where needed. Decisions and problem‐solving are guided by organisational policies, procedures and business plans, with guidance and oversight from the manager. Key Responsibilities Linux Systems Administration Administer, configure, patch … access integration, SSH, DNS client configuration, time synchronisation, software repositories, filesystems, logging and scheduled services. Automate repeatable administration using shell scripting and configuration‐management or orchestration tooling. Monitor Linux performance, availability, capacity and security, and resolve complex operating‐system and application integration issues. Maintain build standards, technical documentation, operational ...

work independently while acting as a senior technical resource for colleagues is also essential. This role does not include formal supervisory or people-management accountability**Key Responsibilities****Linux Systems Administration*** Administer, configure, patch, harden and upgrade enterprise Linux server platforms, with particular emphasis on Red Hat Enterprise Linux … access integration, SSH, DNS client configuration, time synchronisation, software repositories, filesystems, logging and scheduled services.* Automate repeatable administration using shell scripting and configuration-management or orchestration tooling.* Monitor Linux performance, availability, capacity and security, and resolve complex operating-system and application integration issues.* Maintain build standards, technical documentation, operational ...