26 to 46 of 46 Problem Management Jobs in the South East

Strong experience supporting and operating cloud-based data platforms Commercial experience with Microsoft Fabric and/or Azure data services SQL Server administration and management experience Experience handling incidents, problem management and change requests within SLA-driven environments Strong troubleshooting and analytical skills Ability to work effectively … Desirable GitHub and GitHub Actions Terraform and Infrastructure/Platform as Code Cloud monitoring and observability tooling Alerting and operational monitoring platforms Cloud cost management and optimisation Zero Trust architecture experience Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply ...

manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. … route them to higher-tier teams when needed. Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly/monthly KPIs. Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options. Requirements Proven experience in a Team Lead, Senior Analyst, or Supervisory ...

similar eCommerce platforms).Excellent IT delivery skills. Good knowledge and experience in IT Operations and Compliance Working experience in managing business during change management and rollout of projects Adept at creating and transforming business requirements into functional requirements and designs. Exceptional problem solving and sound decision making capabilities … solutions to guide requirement specifications and minimize package customizations. Be recognised as technical and functional expert in their respective working area by businessDrive Change Management and Adoption to ensure benefits are realised:Leading change management/user adoption of the solution, by providing expertise and good practices including ...

play a key role in ensuring critical services remain secure, resilient and aligned to business needs. You'll be responsible for service performance, risk management, continuous improvement initiatives and supporting the successful transition of new technologies into operational support. Key Responsibilities Oversee Infrastructure, Network and End User Computing services … Drive service performance across Incident, Request and Problem Management processes Manage operational risks, controls and compliance activities Identify and implement service improvements and efficiencies Support technical teams through coaching, development and mentoring Coordinate planning activities and contribute to Agile delivery practices Ensure successful transition of projects ...

support the delivery of acritical customer service desk operation. The successful candidate will provideFirst-line technical support, ensuring an effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards.Workingwithin a fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests … required. Perform initial troubleshooting across hardware, software, operating systems, and network-related issues. Monitor incidents through to resolution and maintain regular customer communication. Assist Problem Management teams by identifying recurring issues and contributing to root cause investigations. Create, update, and maintain technical documentation, support guides, and knowledge articles. ...

must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure, networking … service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage tickets end-to-end using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking to diagnose issues across cloud infrastructure, VoIP/telecoms services ...

it. Role Summary We are looking for an experienced SAP HCM Payroll/Employee Central Payroll (ECP) Consultant to join our UK & Ireland Application Management Services (AMS) team. This role is focused on ensuring the smooth and efficient operation of SAP Payroll solutions by providing expert technicalsupport, resolving complex … etc.) Experience working in an AMS, support, or managed services environment. Hands-on configuration and testing experience within SAP Payroll. Experience managing incidents, problem management activities, and change requests. Strong customer-facing consulting and stakeholder management experience. Experience working with ticketing systems and service management processes. ...

client is a growing UK Software product company providing workforce management software to 100's of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line/Service Management) to help shape how they … resolving customer issues within SLA. Own the lifecycle of significant incidents, from triage through to resolution and post-incident review. Build a lightweight problem management practice, driving root-cause analysis with Engineering. Act as the bridge between Customer Success, Product and Engineering during escalations. Improve ticketing tools, workflows ...

infrastructure you'll be maintaining sits at the heart of that mission. This is a broad, hands-on infrastructure role covering installation, maintenance, problem management and documentation across a virtualised server estate, with genuine scope to expand into Linux, Kubernetes and cloud as the environment evolves. … servers in line with recognised government and industry security standards Domain Controller administration, including FSMO roles, high availability and replication monitoring Running patch management schedules across Windows Server and client estates Deploying and maintaining antivirus and SIEM tooling Supporting customer hardware/software upgrades and new infrastructure rollouts Delivering ...

Southampton - onsite 2-3 days per month Salary: up to £52,000+ on-call + excellent benefits Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

Oxford (onsite 2 - 3 days a MONTH) Salary: Up to £52,000 (+ on call, excellent benefits) Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

escalation point for technical issues that cannot be resolved by 1st Line support Collaborating closely with 3rd Line teams on complex incidents, problem management, and projects Supporting and maintaining customer IT infrastructure, including regular patching and software updates Following robust change control processes and producing clear, accurate documentation … Active Directory environments A good general understanding of IT security best practice Desirable experience: Microsoft Endpoint Manager (SCCM), task sequences, application packaging, and device management Public sector or large enterprise environments (5,000+ users) Microsoft Windows Server technologies AD, Group Policy, DNS, DHCP, RDS Exchange Online and broader Microsoft ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem management process, using trend analysis ...

Testing activities to ensure applications and services are fully operationally ready before production deployment. You will work closely with delivery teams, infrastructure, DevOps, service management, and business stakeholders to validate operational readiness, identify operational risks, and provide confidence for successful production releases. Key Responsibilities Operational Acceptance Testing Plan … disaster recovery testing Batch processing and restart validation Stability and soak testing Operational support procedures Security and access validation Environment verification Defect & Evidence Management Produce comprehensive operational test evidence. Record, prioritise, and manage operational defects. Support root cause analysis of production readiness issues. Coordinate retesting after fixes. Maintain ...

professional services environment. Operating across the firm’s enterprise data platforms, the role sits at the intersection of data architecture, platform engineering, service management, and delivery governance. The Technical Lead will act as the bridge between published data architecture and day-to-day engineering delivery, translating architectural direction into … technical standards, reusable engineering patterns, and clearly defined work packages for the data engineering team.The role requires close collaboration with data architects, security, service management, internal stakeholders and delivery teams to ensure our enterprise data team provides stable, supportable, scalable solutions that align to business priorities.The successful candidate will ...

find solutions. You’ll bring Integrity to make sure to speak up when something isn’t quite right and help discover the right solution.Analysis & Problem SolvingStrong attention to detail and data accuracy.Strong troubleshooting and root-cause analysis skills.Ability to translate business requirements into solutions.Functional Product ExpertiseIn-depth understanding … Event ReasonsRole-Based Permissions (RBP) Time EvaluationGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) is also beneficial but not essential.Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling ...

find solutions. You’ll bring Integrity to make sure to speak up when something isn’t quite right and help discover the right solution.Analysis & Problem SolvingStrong attention to detail and data accuracy.Strong troubleshooting and root-cause analysis skills.Ability to translate business requirements into solutions.Functional Product ExpertiseIn-depth understanding … Event ReasonsRole-Based Permissions (RBP) Time EvaluationGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) is also beneficial but not essential.Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling ...

delivery, quality and continuous improvement of a proactive managed IT support service. Youll lead first and second-line support, oversee Microsoft 365 endpoint management, build automation and runbooks, improve service reporting, and help scale the service from pilot to General Availability. Youll need strong hands-on experience with Microsoft … Intune, Entra ID, Defender for Business, Windows 11 and macOS device management, ITSM/ticketing operations, SLA-driven support and people leadership. This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused and comfortable leading a support function in a growing MSP environment. What ...

large-scale projects, will help you succeed in this role.You will develop and maintain platform roadmaps, prioritise technical debt resolution, and lead incident and problem management. Responsibilities include monitoring platform performance, implementing optimisations, and ensuring compliance with security and regulatory standards. You will collaborate with engineering teams, product owners … released to users. These should be in line with the goals of the product set by the organisation.Participate in, and contribute to the Product management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers.Manage lifecycle activities ...

critical national infrastructure and customer services. You'll oversee the entire lifecycle-from design and build to commissioning and live operations-of advanced Building Management Systems (BMS), Central Monitoring platforms (CMS), and CCTV systems. Your Key Responsibilities: Architect and deliver next-generation BMS, CMS, and CCTV systems.Drive automation-first … architects, and operations teams to provide seamless end-to-end services.Enhance platform security, resilience, and performance at scale.Champion best practises in incident, change, and problem management.Create clear and reusable runbooks and engineering standards.Continuously improve infrastructure building and operations by introducing new ideas and technologies. What You'll Need ...