development to operational review, via requirements, design, development, test and implementation. You will also define/produce appropriate metrics for reporting benefits realisation to guide business projects and continuous improvement initiatives. Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa … and use feedback from customers and stakeholders helping to measure, develop and enhance effectiveness of customer and stakeholder management. Investigate operational problems and opportunities, identifying effective business solutions through process improvements. Undertake activities to develop, implement, and support Continual Service Improvement; e.g. Statistical Process Control (SPC) Create, review and implement processes and procedures to ensure alignment with … and use feedback from customers and stakeholders helping to measure, develop and enhance effectiveness of customer and stakeholder management. Investigate operational problems and opportunities, identifying effective business solutions through process improvements. Undertake activities to develop, implement, and support Continual Service Improvement; e.g. Statistical Process Control (SPC) Create, review and implement processes and procedures to ensure alignment with More ❯
Bedford, Bedfordshire, England, United Kingdom Hybrid / WFH Options
Reed Talent Solutions
Process Analyst c.£50,000 per annum Bedford 12 Month FTC Hybrid Working Are you ready to become our new Process Analyst? Do you want to work for a purpose-driven organisation dedicated to making a positive difference in the lives of citizens across the UK The Process Analyst plays a crucial role in supporting customer-focused … are well-documented and communicated. This role involves mapping and analysing processes to identify more efficient and effective ways of working, ultimately enhancing the customer experience. Role Overview The Process Analyst will report directly to Senior Operational Improvement Manager . In this role, you will be responsible for: Key Responsibilities: Support the development and implementation of Directorate-wide … policy on process and procedure governance Develop standard process documentation, including simplified process maps and standard operating procedures. Identify and document core processes across the Customer Directorate. Conduct process assessments and analyse data to identify local variations and areas for improvement. Collaborate with stakeholders to gather requirements and define processimprovement goals. Lead and More ❯
ProcessImprovement Analyst Ipswich, Hybrid – 3 days a week £35,000 - £45,000 Are you passionate about driving change and making things work better? We’re looking for a ProcessImprovement Analyst to help an enterprise business to enhance customer experience and improve the way their organisation works. In this role, you’ll work across multiple … teams to understand current business processes, identify areas for improvement, and design innovative solutions that increase efficiency and reduce complexity. You’ll be responsible for mapping out “as-is” workflows, uncovering root causes of inefficiencies, and designing “to-be” processes that deliver measurable impact. Working closely with stakeholders, you’ll act as a change champion, leading the implementation of More ❯
Business Process Analyst (SAP S/4 HANA) Macclesfield 3 on site x 2 remote per week .Duration of Contract: 6 Months + poss extension Pay Rate: £500 (Outside IR35) Overview: You will be a key member of the Process Excellence team, driving the introduction and use of business process methods and tools to ensure the success … of the design, implementation and use of business processes on major projects including SAP S/4HANA. You will bring experience of business process execution and problem-solving to support transformational change. Able to work with a network of stakeholders to inform requirements and change impacts, develop a forward plan and drive plan delivery. What we are looking for … A strong process mapper that enjoys working in technology change or a Business Analyst with a strong process capability. Both with the ability to drive success through a project success mindset.Essential Skills * Strong process mapping/processimprovement skills & experience Possess a strong processimprovement/analytical mindset Experience of using or managing More ❯
Business Process Analyst (SAP S/4 HANA) Macclesfield 3 on site x 2 remote per week .Duration of Contract: 6 Months + poss extension Pay Rate: £500 (Outside IR35) Overview: You will be a key member of the Process Excellence team, driving the introduction and use of business process methods and tools to ensure the success … of the design, implementation and use of business processes on major projects including SAP S/4HANA. You will bring experience of business process execution and problem-solving to support transformational change. Able to work with a network of stakeholders to inform requirements and change impacts, develop a forward plan and drive plan delivery. What we are looking for … A strong process mapper that enjoys working in technology change or a Business Analyst with a strong process capability. Both with the ability to drive success through a project success mindset. Essential Skills * Strong process mapping/processimprovement skills & experience Possess a strong processimprovement/analytical mindset Experience of using or More ❯
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
MBDA
fantastic opportunity has arisen for a Product Assurance Engineering professional to join the Product Assurance Equipment Engineering team supporting a variety of Mechanical & Electro-Mechanical Equipment's whilst driving process improvement. Salary : Circa £45,000 depending on experience Dynamic (hybrid) working : 2 days per week average on-site due to workload classification. Security Clearance : British Citizen or a Dual … a pivotal role within an established Product Assurance (PA) team embedded within Mechanical Engineering (ME) with the aim of ensuring all core PA activities are met by leading key processimprovement projects and facilitating process governance whilst closely working with major project Product Assurance Managers across the business supporting equipment development, preventing/minimising product non-conformance … ensuring smooth Equipment delivery increasing Customer satisfaction. Lead, facilitate and influence ME process set governance ensuring correct process ownership, awareness and adherence it maintained and robustly reviewed. Support & facilitate key processimprovement & lessons learnt activities within ME. Support ME development equipment projects ensuring compliance to Mechanical & Electronic Engineering BMS procedures. Ensure product life cycle reviews are More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
SRM RECRUITMENT LIMITED
actuals, revenue and expense analysis, and insights that further facilitate decision-making Lead the operational/financial integration of acquisitions and implement financial initiatives identified during the M&A process Lead finance processimprovement projects that drive efficiency and best-practices within our operating companies. Other ad-hoc tasks that may arise from time-to-time Applicant … Discliplined self starter who is happy to work in a hybrid environment, 2 days office/3 days at home. Proven ability to lead teams, implement change, and drive processimprovement Ability to delegate, and coordinate various tasks & projects with our offshore team More ❯
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
MBDA
non-conformance data analysis and summary reports into senior management reviews. Proactively identify, communicate and mitigate Quality risks and issues to reduce risk and increase customer happiness. Participate in processimprovement and facilitate local flash audits, providing compliance and processimprovement ideas. Plan and facilitate quality focused micro training to increase quality process awareness, efficiencies … re looking for from you: Ideally HNC/HND in Engineering or Quality Assurance is desirable, or equivalent work experience. Ideally a practitioner of current QA problem solving and improvement methods (8D, RCA, DMAIC, etc.) A high degree of self-motivation, autonomy and ability to work proactively, with excellent organisation, communication & social skills. An ability to inspire change, a … respectful great teammate, comfortable working in a matrix organisation. Strong analytical skills; ability to run reports in Excel, use SAP QM system, and document management tools. Continuous improvement awareness and initiative to deliver improvements. Ability to understand and respect cultural differences. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA More ❯
South West London, London, England, United Kingdom
Michael Page Technology
Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. ProcessImprovement: Identify areas for processimprovement within the service desk operations and contribute to the development of new procedures. Documentation and Knowledge Sharing: Create and maintain More ❯
South West London, London, England, United Kingdom
Michael Page Technology
Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. ProcessImprovement: Identify areas for processimprovement within the service desk operations and contribute to the development of new procedures. Documentation and Knowledge Sharing: Create and maintain More ❯
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
MBDA
management reviews. Proactively identify, communicate and mitigate Quality risks and issues for in house equipment's with the aim of reducing risk and increasing customer satisfaction. Participate in engineering processimprovement and facilitate local flash audits providing compliance and processimprovement ideas. Plan and facilitate quality focused micro training to increase quality process awareness, efficiencies … or considerable previous experience in related role. Experienced quality professionals, preferably within Electronic Engineering with a proven track record in Quality Assurance. Practitioner of current QA problem solving and improvement methods (8D, RCA, DMAIC, etc.) Good knowledge of the product lifecycle - specifically in development Strong analytical skills; ability to run reports in Excel, use SAP QM system, and document … management tools Continuous improvement awareness and ability to use own initiative to deliver improvements Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to More ❯
Stevenage, Hertfordshire, England, United Kingdom Hybrid / WFH Options
MBDA
management reviews. Proactively identify, communicate and mitigate Quality risks and issues for in house equipment's with the aim of reducing risk and increasing customer satisfaction. Participate in engineering processimprovement and facilitate local flash audits providing compliance and processimprovement ideas. Plan and facilitate quality focused micro training to increase quality process awareness, efficiencies … or considerable previous experience in related role. Experienced quality professionals, preferably within Electronic Engineering with a proven track record in Quality Assurance. Practitioner of current QA problem solving and improvement methods (8D, RCA, DMAIC, etc.) Good knowledge of the product lifecycle - specifically in development Strong analytical skills; ability to run reports in Excel, use SAP QM system, and document … management tools Continuous improvement awareness and ability to use own initiative to deliver improvements Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to More ❯
Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
and technical partners, helping shape the functional specifications that will inform system configuration and implementation. Beyond the ERP programme, you will also help embed a more structured approach to process documentation and improvement across the organisation, building a foundation of operational competence that will benefit the business long term. About the role Key accountabilities: Work collaboratively with business … teams to uncover, map, and document existing ('as-is') business processes, systems, and touchpoints, using clear, detailed and visual process maps. Document existing business processes through workshops (remote or in person), interviews, and process walkthroughs to build a comprehensive and accurate picture of existing operations-especially where knowledge is fragmented or undocumented. Identify opportunities for processimprovement, simplification, and innovation during both mapping and blueprinting stages. Business requirements - Facilitate workshops and interviews to gather requirements, identify business needs; problems and opportunities, surfacing improvement opportunities. Identify business value; benefit; usefulness and importance to business. Work with stakeholders and project teams to design 'to-be' business processes and workflows aligned to business objectives, operational needs, ERP capabilities More ❯
complex, high-value transactions across our corporate and banking and finance matters, as an extension of our legal and support teams, dealing with activities that are best performed by process-centric specialists utilising legal technology tools, including AI for enhanced matter support and delivery. You will be both client and business facing and will play a pivotal role in … technology, and new ways of working. Key Responsibilities Team Management Supervise a team of legal professionals on a per matter basis with legal tasks that are best performed by process-centric specialists utilising legal technology tools, including AI to streamline processes and improve efficiency. Identifying training needs, creating guidance and providing coaching to ensure matter teams have the requisite … scoping and design of matter delivery, ensuring all requirements and risk considerations are addressed before work commences. Where appropriate, support follow-up reviews with clients to identify opportunities for processimprovement and enhance future service delivery. Address inquiries and concerns promptly, including triaging issues to ensure critical items are dealt with timely. Build and maintain strong relationships with More ❯
the office)£45,000 – £55,000 (12-Month FTC) REED Technology are working with a client in Ipswich who are seeking a Project Manager with a strong focus on processimprovement and governance to join their Technology team on a 12-month fixed-term contract. You’ll lead a range of technology and business change initiatives, ensuring projects … who thrives on driving structure, collaboration, and accountability — particularly within CRM and system change environments . Key Responsibilities Lead and manage technology and business change projects, ensuring effective governance, process alignment, and delivery outcomes. Drive consistency and accountability through structured project governance frameworks. Collaborate with stakeholders across Technology, Operations, People, and Finance to deliver process improvements and system … alignment between evolving priorities and delivery plans, ensuring projects contribute to strategic goals. Skills & Experience Essential: Proven experience managing technology or business change projects, with a strong focus on process and governance . Hands-on experience delivering CRM system projects or similar business-critical platforms. Strong understanding of project lifecycle management, stakeholder engagement, and change delivery. Confident using project More ❯
excel as a Finance Transformation Manager, you will bring proven expertise gained from working within banking or financial services environments. Your background should include hands-on involvement in finance processimprovement projects where you have applied technology solutions to streamline operations. You will possess strong interpersonal skills that enable you to collaborate effectively with both clients and colleagues … of regulatory requirements affecting the . Key experience required: Demonstrated understanding of current banking industry trends as well as regulatory frameworks impacting financial services organisations. Proven experience in finance processimprovement initiatives including financial reporting optimisation, transactional processing enhancements, or financial planning & analysis automation. Familiarity with finance transformation technologies such as enterprise resource planning (ERP) systems, data analytics More ❯
strategic network objectives and stakeholder needs. You will work closely with planning, integration, operations, product owners and development scrum teams to deliver Network OSS capabilities required for systems and process enhancements that are truly end to end across the plan & build teamWhat you’ll be doingDevelop and maintain a clear product vision and roadmap for specific Network OSS transformation … ensuring alignment with internal and external stakeholders.Mentoring and support for Engineering professionals and team members, helping to improve the team’s abilities by acting as a technical resource for processimprovement and agile working.Stay up-to-date with industry trends and advancements in Network engineering OSS.Skills you'll needStrong analytical and problem-solving skills, with the ability to … functional leadership, ability to break silos and drive collaboration across engineering, field, and service teams.Experience you'll haveExperience working as a product owner, focused on Network OSS transformation and processimprovement Familiarity with Agile and Scrum methodologies. Proven track record of managing complex network transformation projects. BenefitsAt BT, we entertain, educate and empower millions of people every single More ❯
large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined … HR for workforce planning, onboarding, and utilization. Monitor deployment, productivity, and performance of on-site and offshore teams. Drive optimization of staffing costs and bench management strategies. 4. SOPs, Process Design & Continuous Improvement Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including: Incident/Problem/Change management Request fulfilment and escalation Service reporting … risk management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuous improvement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder Management Serve as a primary point of contact for More ❯
large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined … HR for workforce planning, onboarding, and utilization. Monitor deployment, productivity, and performance of on-site and offshore teams. Drive optimization of staffing costs and bench management strategies. 4. SOPs, Process Design & Continuous Improvement Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including: Incident/Problem/Change management Request fulfilment and escalation Service reporting … risk management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuous improvement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder Management Serve as a primary point of contact for More ❯
london (city of london), south east england, united kingdom
TECEZE
large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined … HR for workforce planning, onboarding, and utilization. Monitor deployment, productivity, and performance of on-site and offshore teams. Drive optimization of staffing costs and bench management strategies. 4. SOPs, Process Design & Continuous Improvement Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including: Incident/Problem/Change management Request fulfilment and escalation Service reporting … risk management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuous improvement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder Management Serve as a primary point of contact for More ❯
ll produce polished content, support colleagues, and help ensure projects are delivered to high standards. You will be primarily focused on content development but will also contribute ideas for processimprovement, client solutions, and team development. The role offers autonomy, variety, and exposure to high - profile clients. Key Responsibilities: Lead the design and development of digital learning experiences … on schedule. Stay ahead of trends in digital learning, technology, and instructional design to continually innovate our offerings. Support the Digital Curriculum Lead and wider team with strategic input, processimprovement, and innovation initiatives to enhance efficiency. Ensure accessibility and inclusive design in all deliverables. Qualifications & Experience: Degree in Graphic Design, Media, Digital Learning, Instructional Design, or a More ❯
Shepherdswell, Kent, United Kingdom Hybrid / WFH Options
Migrant Help
and exciting role at Migrant Help. You will help to introduce excellent contact centre knowledge and best practice across all areas of the business. Focusing on long term strategy, processimprovement and advising senior stakeholders, there will be some day-to-day duties involving shift reviews, scheduling and planning offline activities and supporting our real time analyst in … tracking to ensure understanding of actual v expected performance. Support the Head of resource and planning in meeting business objects and liaising with the operations teams. Identify areas for processimprovement with a focus on streamlining workflow for enhanced operational efficiency. Present trend and variance analysis showcasing insightful recommendations to enhance performance to senior stakeholders Support and mentor … stakeholder management skills. Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to More ❯
Dover, Kent, England, United Kingdom Hybrid / WFH Options
Migrant Help
and exciting role at Migrant Help. You will help to introduce excellent contact centre knowledge and best practice across all areas of the business. Focusing on long term strategy, processimprovement and advising senior stakeholders, there will be some day-to-day duties involving shift reviews, scheduling and planning offline activities and supporting our real time analyst in … tracking to ensure understanding of ‘actual v expected’ performance. Support the Head of resource and planning in meeting business objects and liaising with the operations teams. Identify areas for processimprovement with a focus on streamlining workflow for enhanced operational efficiency. Present trend and variance analysis showcasing insightful recommendations to enhance performance to senior stakeholders Support and mentor … stakeholder management skills. Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to More ❯
for our customers, for society and our communities. Service Operations exemplifies technical excellence in delivery and support, and you are personally responsible for contributing to and upholding the quality, processimprovement and delivery.You are responsible for contributing to the design, deployment, support and maintaining a customer network. You should also contribute to innovation and development of new products … and processimprovement initiatives. This role will require working as part of a team, supporting colleagues and collaboration with customers. What you’ll do: Operating within a 24/7 NOC, working day/night shift pattern.Monitor in-life platforms and services reacting to any events as required liaising with the customer where required.Investigating incidents and taking necessary More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Circle Recruitment
Role: Global Process Owner Salary/Rate: £71-81 per hour inside IR35 Location: Hybrid London/ReadingContract Duration: 12-months We are currently looking for a Global Process Owner (P2P) for our government client. This Global Process Owner (P2P) role is hybrid , based between 2 days per week on site and the remainder of the week … London or Aldermaston , near Reading, as preferred, with additional occasional on-site meetings as required. This position will eventually relocate to Green Park, Reading. The contract for the Global Process Owner position is for 12-months , with potential to extend, operating inside IR35. Security Clearance: Security Check ("SC Clearance") This role is inside IR35 - Due to the service of … understanding of UX & user-centred design Direct experience with Jaggaer or similar procurement/commercial systems Experience in transformation programmes Excellent communication & presentation Commercial transformation in immature workflow/process environments Analytical & problem-solving Excellent writing & editing Able to conduct/analyse user research & usability tests Prioritisation & decision-making under pressure Complex process mapping & engineering Proven track record More ❯