Senior Technical Support Engineer
- Location
- City Of London, England, United Kingdom
analysis, proactively resolving recurring issues and driving continuous improvement through process optimization, workflow enhancements and automation. In addition to leading non-BAU initiatives and project work, the role also acts as a key escalation point between Tech Support and senior stakeholders, while also mentoring and supporting the development … document and implement processes, workflows and automations to improve operational efficiency, enhance technical capability, and reduce recurring incidents. Contribute to non-BAU activities and project delivery, including technical escalations, VIP support, and service improvement initiatives. Provide technical leadership, coaching, and mentorship to engineers within the team, promoting knowledge ...