Support Engineer
- Hiring Organisation
- Tata Consultancy Services
- Location
- London Area, United Kingdom
within retail store environments. You will ensure timely resolution of issues in line with SLAs, prioritise business-critical incidents, and support continuous improvement through root cause analysis and system optimisation. Key responsibilities: Provide end-to-end support for POS systems, including incident management, resolution, and service restoration … within defined SLAs. Monitor production environments to ensure system stability and performance. Respond to and troubleshoot incidents, prioritising revenue-impacting issues. Perform log analysis and root cause analysis to identify and resolve recurring issues. Manage problem records and drive long-term fixes through structured problem management ...