1 to 25 of 258 Root Cause Analysis Jobs in the UK

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus on Problem Management, leading structured … investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to More ❯

IT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you'll focus on Problem Management, leading … structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You'll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading … structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification More ❯

improving the Quality Management System (QMS). This isn't just an audit follow-up role, you'll work directly with managers and stakeholders to drive audit close-outs, root cause analysis, and process improvements across all areas of the business. Personality is just as important as technical ability: we're looking for someone energetic, flexible, and … enhancing the Quality Management System (QMS) in line with ISO9001 requirements Leading and supporting the close-out of audit findings and corrective actions, working with managers and stakeholders Driving root cause analysis (8D, Fishbone/Ishikawa, 5 Whys) to resolve non-conformances and prevent recurrence Facilitating risks and opportunities analysis, including mitigation planning Supporting ISO certification … knowledge of QMS and ISO standards (ISO9001 essential) Proven track record in supporting audit close-outs and corrective actions Experienced in documentation, process improvement, and stakeholder engagement Skilled in Root Cause Analysis tools and CAPA management Assertive communicator with the ability to influence and support stakeholders across all levels Agile, flexible, and proactive approach to problem-solving More ❯

stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You'll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our customers by genuinely ensuring that … Senior Leadership team specifically within Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. Driving customer experience benefits and improvement through focused, proactive root cause analysis and insights. Supporting on the production, completion and delivery of accurate and timely insights, MI and KPI packs, as well as complaints/escalations root cause information as required. Skills & experience A strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results-driven individual who is commercially astute. Strong presentation skills and the ability to present information More ❯

stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You'll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our customers by genuinely ensuring that … Senior Leadership team specifically within Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. Driving customer experience benefits and improvement through focused, proactive root cause analysis and insights. Supporting on the production, completion and delivery of accurate and timely insights, MI and KPI packs, as well as complaints/escalations root cause information as required. Skills & experience A strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results-driven individual who is commercially astute. Strong presentation skills and the ability to present information More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis More ❯

leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across their network. You’ll take ownership of problem identification, root cause analysis, and resolution, collaborating with internal teams, suppliers, and regulators. This role offers the opportunity to drive continuous improvement, build processes, and influence service performance across … the organisation. Key Responsibilities: • Own and manage the full problem lifecycle, from identification to resolution and prevention. • Conduct Root Cause Analysis (RCA) and trend analysis to address recurring issues. • Maintain and improve the Known Error Database (KEDB) and associated documentation. • Engage with internal teams, suppliers, and regulators to communicate solutions and manage risks. • Drive process improvements More ❯

i.e., "TOIL"). Participate in operations support and on-call rotation shifts, for SRE supported systems and products. Participate in or lead problem management activities , including post-mortem incident analysis, and provision of technical insight, documented findings, outcomes and recommendations as part of a root cause analysis to troubleshoot priority incidents. Implement automation to reduce probability … team leader experience Understanding of software engineering principles (source control, versioning, code reviews, etc.) Working in an environment that complies with ISO27001, NIST, CIS Benchmarks, PCIDSS amongst others Leading root cause analysis and blameless postmortems in complex environments Experience of communicating complex issues to senior stakeholders and technical teams. Implementation of highly available and reliable systems, using More ❯

end-users. Serve as the point of technical escalation for DDaT staff, providing leadership and aid in the investigation and diagnosis of complex IT issues and problems (e.g., via root cause analysis). Aide strategic planning for digital assets to ensure they remain fit for purpose and in support of the Trust's goals. 3. Stakeholder and … ability to communicate highly complex or multi-stranded technical information effectively to a diverse audience, including non-Digital managers, to facilitate understanding and secure cooperation. Desirable Experience in coordinating root cause analysis (RCA) or proactive trend analysis to investigate IT-related problems and review process failures, thereby minimizing future service interruptions. Demonstrated experience in evaluating new More ❯

Deploy, configure, and optimize Wiz for continuous cloud security monitoring and compliance management. Identify vulnerabilities, misconfigurations, and risks across AWS, Azure, and GCP environments, and drive remediation efforts. Lead root cause analysis (RCA) for security incidents and coordinate escalations as needed. Partner with software engineering and infrastructure teams to integrate security best practices into CI/CD … engineering using Wiz , AWS , Azure , and GCP . Strong understanding of cybersecurity principles , risk and controls , and internal control frameworks . Proficiency in incident response , security issue escalation , and root cause analysis . Hands-on experience with security automation , DevSecOps tools , and infrastructure as code (e.g., Terraform, CloudFormation). Excellent problem-solving skills and ability to think More ❯

containerization, orchestration, monitoring, logging and alerting systems) for both our client facing APIs and large training runs Participate occasionally in on call rotations to respond to incidents and perform root cause analysis to prevent future occurrences Development (50%) Drive continuous improvement in infrastructure automation, deployment, and orchestration using tools like Kubernetes, Flux, Terraform Collaborate with AI/… 7+ years of experience in a DevOps/SRE role Strong experience with cloud computing and highly available distributed systems Exposure to site reliability issues in critical environments (issue root cause analysis, in production troubleshooting, on call rotations ) Experience working against reliability KPIs (observability, alerting, SLAs) Hands on experience with CI/CD, containerization and orchestration tools More ❯

new AWS services or DevOps tools to continuously enhance infrastructure capabilities. Produce and maintain platform documentation and runbooks, ensuring knowledge is shared and accessible. Contribute to incident response and root cause analysis for infrastructure-related issues. Track and report platform metrics, including performance, cost efficiency, and security posture. Required Skills & Qualifications: Proven hands-on experience managing AWS … of cloud security best practices. Experience with monitoring, logging, and alerting tools. Proficiency in scripting or automation languages (Python, Bash, or PowerShell). Track record of incident response and root cause analysis in cloud environments. If you are interested in this position please apply online or for more information contact me on More ❯

new AWS services or DevOps tools to continuously enhance infrastructure capabilities. Produce and maintain platform documentation and runbooks, ensuring knowledge is shared and accessible. Contribute to incident response and root cause analysis for infrastructure-related issues. Track and report platform metrics, including performance, cost efficiency, and security posture. Required Skills & Qualifications: Proven hands-on experience managing AWS … of cloud security best practices. Experience with monitoring, logging, and alerting tools. Proficiency in scripting or automation languages (Python, Bash, or PowerShell). Track record of incident response and root cause analysis in cloud environments. If you are interested in this position please apply online or for more information contact me on More ❯

management activities. Champion enterprise process frameworks and build trusted relationships across the business. Requirements: Strong knowledge of structured methodologies such as LEAN, Kaizen, or Six Sigma. Skilled in requirements analysis, root cause analysis, gap analysis, decision analysis, and SWOT. Ability to interpret large datasets and deliver actionable insights. Experience with Microsoft Dynamics 365, Visio More ❯

Month Contract. This position will be responsible for advanced troubleshooting and resolution of complex network and infrastructure issues escalated from Level 1 support. The role focuses on deep technical analysis, root cause identification, and collaboration with engineering teams and vendors to resolve persistent or high-impact incidents. The position operates during standard business hours (Monday to Friday … including hardware failures, configuration errors, and service degradations. Document all troubleshooting steps, findings, and resolutions in the ticketing system to support knowledge sharing and future incident prevention. Participate in root cause analysis (RCA) for major incidents, contributing to continuous improvement and problem management processes. Support field engineers and on-site teams with remote diagnostics and technical guidance … certifications (e.g., CCNA, CompTIA Network+) preferred. Strong experience in troubleshooting network devices (routers, switches, firewalls), server platforms, and enterprise Wi-Fi. Proficiency with diagnostic tools (e.g., Wireshark, traceroute, log analysis). Solid understanding of TCP/IP, routing protocols, VLANs, and authentication systems. Excellent analytical and communication skills, with the ability to explain technical issues to both technical and More ❯

Provide visibility to Technical Directors on the Group Delivery Framework compliance through Group Delivery Framework assessment Ensure that internal/external NC or recurring problems are monitored Participate in root cause analysis of issues encountered on projects by providing methodological support and ensuring effective resolution Analyse overall quality performance and prepare regular reports for the relevant stakeholders … as a Quality Assurance Officer or Project Management. The Ideal candidate should also be a people person, with strong communication & Presentation skills. Technical Skills: Knowledge ISO9001, AS9100. Demonstrated experience: Root Cause analysis, ISO9001 audit, change management. The Candidate should also possess a desire to grow within the role as well as the company. This role will require More ❯

Ensure that all Test defects are captured and reported to the key stakeholders and proved an End to End resolution plan for such items Steer vendors during troubleshooting and root cause analysis activities Present Test progress reports to senior stakeholders in the customers organisation Create a final Test exit report and system deployment method of procedure documents … experience of multi vendor RAN network virtualizing solutions such as Open RAN is a plus Proven Operational hands-on troubleshooting in multivendor environments Exceptional technical problem identification ability and Root Cause Analysis coordination Excellent Defect handling across multiple vendor domain's. Excellent level of technical presentation, communication and planning skills. Ability to prepare & deliver complex technical concepts More ❯

system documentation, process maps, and knowledge bases, helping ensure the organisation's systems are reliable, transparent, and accessible to all users. Key Responsibilities Investigate and analyse recurring incidents, performing root-cause analysis and supporting effective resolution. Collaborate with developers and technical teams on small enhancements, capturing and refining business requirements. Facilitate workshops and interviews to translate user … You'll Bring Experience as a Business Systems Analyst, Application Analyst, or in a similar support/enhancement role. Strong analytical and problem-solving skills, with experience in incident analysis and root-cause investigation. Practical experience in requirements gathering, user story writing, and process documentation. Familiarity with both internally developed and commercial off-the-shelf (COTS) systems. More ❯

Responsibilities Lead and actively support a team of Support Analysts and Application Support Consultants, ensuring timely resolution of client issues while personally handling key incidents as required. Provide detailed analysis of incidents to inform continuous improvement and root cause analysis. Collaborate with Consulting and Implementations management teams to ensure effective product configurations that meet client needs. Deliver … timely, accurate reporting on KPIs, work in progress, root cause analysis, team deliverables, and support backlog. Act as a lead point of escalation for critical client issues. Identify and implement best practices to support the long-term success of the business. Engage with client and internal stakeholders to ensure the platform continues to align with evolving business … with strong attention to detail. Excellent communication skills, able to engage confidently with clients and internal stakeholders. Skilled in working independently and collaboratively within cross-functional teams. Strong reporting, analysis, and planning capabilities. Self-motivated, agile, and responsive to changing priorities. Comfortable liaising between technical teams and business users, translating requirements and issues clearly. Confident communicator with the ability More ❯

Job Description: AI Task Evaluation & Statistical Analysis Specialist Role Overview We're seeking a data-driven analyst to conduct comprehensive failure analysis on AI agent performance across finance-sector tasks. You'll identify patterns, root causes, and systemic issues in our evaluation framework by analyzing task performance across multiple dimensions (task types, file types, criteria, etc.). … Key Responsibilities Statistical Failure Analysis: Identify patterns in AI agent failures across task components (prompts, rubrics, templates, file types, tags) Root Cause Analysis: Determine whether failures stem from task design, rubric clarity, file complexity, or agent limitations Dimension Analysis: Analyze performance variations across finance sub-domains, file types, and task categories Reporting & Visualization: Create dashboards … design, rubric structure, and evaluation criteria based on statistical findings Stakeholder Communication: Present insights to data labeling experts and technical teams Required Qualifications Statistical Expertise: Strong foundation in statistical analysis, hypothesis testing, and pattern recognition Programming: Proficiency in Python (pandas, scipy, matplotlib/seaborn) or R for data analysis Data Analysis: Experience with exploratory data analysis More ❯

engineering, product, and third-party vendors. Deliver timely and accurate incident communications to internal stakeholders, including senior leadership. Maintain high standards of documentation, including shift handovers, incident logs, and root cause reports. Support change and release activities, ensuring risk is assessed and rollback plans are in place. Champion operational excellence by identifying process gaps and contributing to service … communication skills, with the ability to remain calm and decisive under pressure. Experience leading technical teams in a shift-based environment. A proactive mindset with a focus on resilience, root cause analysis, and continuous improvement. Ability to interpret technical issues and translate them into clear business impact statements. What We Offer A collaborative, hybrid working environment with More ❯

reported by internal stakeholders & consumers. Log, prioritise, and track bugs through resolution, ensuring timely fixes in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring it is optimal and … pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around … if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms More ❯

and accuracy of patient-related data across the Trust's systems, supporting both clinical and business processes Main duties of the job Lead investigations into data quality issues, including root cause analysis and resolution planning. Act as the Trust's lead specialist in data investigation, advising on system use and data processes. Manage a small team, supporting … not hesitate to contact us. Person Specification Qualifications Essential Degree level qualification or comparative vocational qualification or equivalent higher education qualification Evidence of postgraduate training and experience in data analysis, systems and administration Expert knowledge of clinical systems, the data recorded within them and how this supports patient care across the NHS Knowledge of NHS Data Definitions and NHS … Extensive experience in a similar role in the NHS or similar complex organisation Significant experience of NHS data, admin and the clinical uses of it Experience of investigating, identifying root cause problems and recommending and implementing solutions/changes across a large complex organisational structure, preferably in the NHS Experience of managing staff Desirable Use, experience and understanding More ❯

site specific improvements, region wide improvement programmes, and oversight and reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident … discipline of Electrical engineering to the level of subject matter expert. Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable. Experience of taking part in and conducting root cause analyses, including awareness of the relevant frameworks. Experience working with computerised maintenance management systems. Experience required in management of external resources. Can prepare & present relevant information to More ❯