1 to 25 of 1,234 Root Cause Analysis Jobs in the UK

asset management solutions we support and in how we support them. Internally, this means applying AI and automation to accelerate defect diagnosis, root cause analysis, regression testing, and release validation, and building the reusable accelerators, intelligent agents, knowledge assets, and automation frameworks that improve consistency and productivity … defects that earlier support lines cannotDiagnose issues spanning the application front end, configuration, integrations, and underlying data, working within agreed client SLAsLeverage AI-assisted analysis to support incident triage and defect recurring patterns across defectsLead root cause analysis on major incidents and convert trend analysis ...

stakeholders to ensure timely resolution, clear communication and continuous service improvement. The role will involve monitoring service performance, supporting major incident activity, contributing to root cause analysis, maintaining problem and known error records, and helping reduce repeat incidents through effective governance and knowledge management. Your responsibilities … major/high-priority incidents, ensuring effective diagnosis, escalation and communication. Deliver clear and timely communications to customers, IT teams and stakeholders. Produce trend analysis for recurring incidents and problems to support service improvement. Drive root cause analysis for recurring and high-impact problems, ensuring corrective ...

disruption. As a Problem Manager, you’ll take ownership of one or more problems from identification through to resolution. You’ll coordinate investigations, analyse root causes, identify known errors and bring together technical teams, Service Management colleagues and external stakeholders to deliver lasting improvements. You’ll also review trends … problems, taking ownership of actions and progress through to resolution. Identify trends and potential sources of problems by reviewing incident and problem data. Coordinate root cause analysis, identify known errors and drive permanent fixes that prevent recurrence. Bring together internal technical teams, Service Management colleagues and external ...

designs and guidance to the Database Operations team. Take responsibility for the implications and impact of technical design decisions. Resolve performance issues and support root cause resolution. Perform thorough impact analysis for assigned database infrastructure activities and understand their effect on business operations. Respond to issues … infrastructure, administration, maintenance, design, and related technologies. Proven ability to troubleshoot database connectivity, infrastructure, and performance issues across multiple operating environments. Ability to perform root cause analysis and impact analysis for database-related issues. Experience installing, upgrading, testing, and monitoring database infrastructure and equipment. Ability ...

acting as the technical escalation point for complex incidents, recurring problems and engineering-level change. You will own advanced investigation through to resolution, drive Root Cause Analysis and Problem Management, and work with vendors and internal teams to deliver permanent fixes, reduce repeat demand and improve service … customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis, and maintain Known Errors and workarounds Validate escalations, provide technical guidance, and return those that do not meet agreed escalation standards ...

technical escalation point for complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third-party vendors to deliver permanent solutions. A strong … telephony. Provide clear and timely customer communication throughout complex incidents, Problems and engineering activity. Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis and maintain Known Errors and workarounds. Validate escalations, provide technical guidance and ensure tickets meet agreed escalation standards. Deliver permanent remediation through ...

Software Engineer to join our UK Production Support team. Your primary focus will be supporting our live client environments, investigating complex technical issues, performing root cause analysis, and working closely with development teams to drive resolution. You'll play a critical role in ensuring the stability, performance … reliability of GBST's wealth management platforms. Your day-to-day may include: Investigating and resolving complex production incidents across client environments. Performing root cause analysis and providing detailed technical findings to development teams. Analysing application, infrastructure and integration logs to identify system issues and performance bottlenecks. ...

enabled operations and automation. NOC Engineers actively design, build, and maintain intelligent tooling using Claude Code, Python, and APIs to modernize alerting, accelerate root cause analysis, reduce mean time to repair (MTTR), and eliminate repetitive operational work. A strong understanding of API-driven automation is a core … Extend and fine-tune the monitoring stack to onboard new devices and data sources, including custom metrics, collectors, and dashboards. Build tooling that strengthens root cause analysis, predictive monitoring, and data-driven operational decision-making within the NOC. Packet Analysis & Problem Management - 10% Respond to customer ...

focused, ensuring that underlying causes of incidents are investigated and addressed through effective supplier governance, collaboration, and service integration. The Problem Analyst will drive root cause analysis, coordinate permanent resolutions, and maintain oversight of problem records while ensuring suppliers meet their problem management obligations and performance commitments. … Through proactive trend analysis, continual improvement, and data-driven insights, the role contributes to improved service stability, reduced incident volumes, enhanced end-user experience, increased operational resilience, and the delivery of measurable business value. Hybrid working: The places that you work from day to day will vary according ...

others achieve their goals. In short, We Enable Possibility. Key Tasks and ResponsibilitiesEnd to End Ownership of the Data Quality Issue Lifecycle: Oversee triage, root‐cause analysis, assignment, resolution, and closure of data issues. Ensure SLAs are met, blockers escalated, and stakeholders updated. Maintain a clear … business colleagues. Stakeholder confidence: comfortable leading conversations and challenging assumptions constructively. Organised and structured, with the ability to manage multiple concurrent issues. Skilled in root‐cause analysis methods (e.g., 5 Whys, Fishbone, data lineage mapping).Ability to guide offshore teams and ensure consistent quality of work. Understanding ...

achieve their goals. In short, We Enable Possibility. Key Tasks and Responsibilities End to End Ownership of the Data Quality Issue Lifecycle: Oversee triage, root‐cause analysis, assignment, resolution, and closure of data issues. Ensure SLAs are met, blockers escalated, and stakeholders updated. Maintain a clear … business colleagues. Stakeholder confidence: comfortable leading conversations and challenging assumptions constructively. Organised and structured, with the ability to manage multiple concurrent issues. Skilled in root‐cause analysis methods (e.g., 5 Whys, Fishbone, data lineage mapping). Ability to guide offshore teams and ensure consistent quality of work. ...

Bash to reduce manual intervention and improve service reliability. SQL and Data Warehouse Operations Write, optimize, and troubleshoot SQL queries for data validation, root cause analysis, and report troubleshooting. Support and maintain data warehouse environments such as Azure Synapse Analytics, SQL Server/Azure SQL DB, Snowflake … slow-running queries and data load failures. Issue Investigation & RCA Investigate job failures and performance issues across data pipelines, ML endpoints, and dashboards. Perform root cause analysis and provide short‐term and long‐term solutions. Develop and implement self‐healing automation for recurring failures. Service Operations & Support ...

hybrid basis with 3 days per week onsite in Manchester. The successful candidate will play a key role in reducing recurring service issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management … manage the end-to-end Problem Management process. Coordinate suppliers and support teams to investigate major and recurring service issues. Drive Root Cause Analysis (RCA) activities and ensure permanent resolutions are implemented. Monitor incident and problem trends to identify risks, recurring issues, and opportunities for service improvement. ...

Salesforce Administrator on tickets, fixes and platform issues within Salesforce and the wider tech stack. You will investigate issues end-to-end, perform root cause analysis, establish where the problem actually sits and coordinate the appropriate internal teams or third parties to resolve it. Key Responsibilities: Provide … enterprise platforms. Work closely with the Salesforce Administrator on tickets, incidents, fixes and ongoing platform support. Triage and investigate issues, determining whether the root cause sits within Salesforce, another application, an integration or elsewhere in the technology stack. Perform root cause analysis and help implement ...

Azure. You’ll act as a senior escalation point for L2 and L3 incidents, diagnosing issues across infrastructure, applications and middleware while driving root-cause analysis and permanent resolutions. This is a highly technical role requiring strong production operations experience, confident incident leadership and the ability … Azure. • Performing hands-on RHEL administration, including hardening, patching, performance tuning and troubleshooting. • Acting as an escalation point for L2 and L3 incidents. • Leading root-cause analysis and implementing permanent fixes for recurring issues. • Supporting Java and Spring Boot microservices in production environments. • Diagnosing JVM issues relating ...

complex tasks, exercising independent judgment to apply deep technical expertise across projects.You'll partner with engineering and business teams to drive issue resolution and root cause analysis (RCA), bringing strong organizational and cross-disciplinary communication skills. A growth mindset is key — you'll continually look for opportunities … efficiency and effectiveness improvements. Responsibilities Triage, troubleshoot, and prioritize incidents based on business impact; devise and implement mitigation steps to unblock the business. Conduct root cause analysis, log defects, and collaborate with engineering teams to prioritize fixes. Participate in on-call rotations and support non-standard hours ...

networks, servers, mobile devices, printers, peripherals and meeting‐room technology. Act as an escalation point for the Service Desk and coach colleagues through troubleshooting, root‐cause analysis and knowledge transfer. Manage the smooth onboarding and offboarding of employees. Maintain clear ticket updates, customer communications, technical records, support … deployment, facility‐change and software implementation projects while maintaining day‐to‐day service. Identify recurring issues and improvement opportunities, using data, customer feedback and root‐cause analysis to strengthen service quality. Maintain safe, orderly IT spaces and provide practical support in office and manufacturing areas, including occasional ...

vendor for both core product and custom code escalations and support Lead rapid resolution of major incidents (P1/P2) and conduct post-incident Root Cause Analysis (RCA) to implement preventative fixes Oversee the integration of Blue Yonder applications with external systems and third-party software Identify … Console Management (AWS or Azure) Demonstrated experience leading large IT/software projects using Agile or iterative methodologies, managing incident escalations (ITIL), and conducting Root Cause Analysis Excellent communication skills with the ability to translate complex technical concepts for non-technical business stakeholders and cross-functional teams ...

vendor for both core product and custom code escalations and support Lead rapid resolution of major incidents (P1/P2) and conduct post-incident Root Cause Analysis (RCA) to implement preventative fixes Oversee the integration of Blue Yonder applications with external systems and third-party software Identify … Console Management (AWS or Azure) Demonstrated experience leading large IT/software projects using Agile or iterative methodologies, managing incident escalations (ITIL), and conducting Root Cause Analysis Excellent communication skills with the ability to translate complex technical concepts for non-technical business stakeholders and cross-functional teams ...

vendor for both core product and custom code escalations and support Lead rapid resolution of major incidents (P1/P2) and conduct post-incident Root Cause Analysis (RCA) to implement preventative fixes Oversee the integration of Blue Yonder applications with external systems and third-party software Identify … Console Management (AWS or Azure) Demonstrated experience leading large IT/software projects using Agile or iterative methodologies, managing incident escalations (ITIL), and conducting Root Cause Analysis Excellent communication skills with the ability to translate complex technical concepts for non-technical business stakeholders and cross-functional teams ...

Quality Performance Lead initiatives to reduce customer complaints and quality defects. Analyse quality trends and identify opportunities for improvement. Drive a proactive approach to root cause analysis and corrective actions. Challenge performance and standards where improvements are required. Leadership & Development Lead, coach, and develop the QA team. … learned from audits, complaints, incidents, and investigations are embedded into business processes. Risk & Incident Management Lead investigations into food safety and quality incidents. Facilitate root cause analysis and corrective action programmes. Escalate significant risks appropriately and take decisive action when standards are at risk. Exercise authority ...

client's Home Hubs and associated CPE devices. The successful candidate will take ownership of challenging technical issues from initial escalation through to root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. You will be responsible for recreating real-world customer … technical evidence, and driving resolution through supplier and development teams. Above all, they are looking for someone who is technically curious, tenacious in pursuing root cause, and an excellent communicator who can clearly articulate complex technical issues to engineers, suppliers, and senior stakeholders alike. What ...

resolving complex issues across Home Hubs, Wi-Fi platforms and broadband customer equipment. This is a highly technical role focused on fault investigation, root cause analysis and defect resolution rather than traditional support. Required Experience Home Hub, gateway or broadband CPE troubleshooting TCP/IP networking … technologies and RF fundamentals Packet capture analysis Linux environments Python scripting FTTP and broadband technologies IPv4/IPv6 Core dump and crash analysis Technical log analysis Root cause investigation Technical Environment Home Hubs Broadband CPE Digital Voice TR-069/TR-369 Linux Python ...

delivers measurable improvements. What you'll be doing Owning the problem management process, governance framework, backlog, prioritisation and reporting rhythm. Leading structured problem investigations, root cause analysis and corrective action planning for recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business … working. What we're looking for Strong experience of ITIL 4 problem management within a complex technology or service environment. Proven capability in structured root cause analysis and causal factor analysis. Experience investigating recurring incidents and major incident outcomes. A strong analytical mindset, with the ability ...

supporting processes to improve productivity, reduce cost, shorten lead times and enhance quality. Lead structured problem-solving activities using methodologies such as PSP, 8D, Root Cause Analysis (RCA) and DMAIC . Identify, lead and facilitate Lean Manufacturing and Continuous Improvement (CI) projects, providing clear communication and updates … operational efficiency programmes. Provide technical support to Production across the assembly and testing of electronic and hardware products. Troubleshoot manufacturing and product issues, identifying root causes and implementing sustainable solutions. Support the investigation and resolution of product non-conformances, including root cause analysis and corrective actions. ...