improving the Quality Management System (QMS). This isn't just an audit follow-up role, you'll work directly with managers and stakeholders to drive audit close-outs, rootcauseanalysis, and process improvements across all areas of the business. Personality is just as important as technical ability: we're looking for someone energetic, flexible, and … enhancing the Quality Management System (QMS) in line with ISO9001 requirements Leading and supporting the close-out of audit findings and corrective actions, working with managers and stakeholders Driving rootcauseanalysis (8D, Fishbone/Ishikawa, 5 Whys) to resolve non-conformances and prevent recurrence Facilitating risks and opportunities analysis, including mitigation planning Supporting ISO certification … knowledge of QMS and ISO standards (ISO9001 essential) Proven track record in supporting audit close-outs and corrective actions Experienced in documentation, process improvement, and stakeholder engagement Skilled in RootCauseAnalysis tools and CAPA management Assertive communicator with the ability to influence and support stakeholders across all levels Agile, flexible, and proactive approach to problem-solving More ❯
Reliability Team is central to our mission of keeping industry moving. We collaborate with customers across sectors to enhance equipment performance, longevity, and efficiency. Our approach includes condition monitoring, rootcauseanalysis, and predictive maintenance strategies, combining engineering expertise with cutting-edge technology to prevent failures. We don't just respond to problems; we anticipate them by … established client in the frozen foods industry, known as a leading household brand for over 60 years. Your role involves driving reliability improvement programs across the plant, utilizing data analysis from Power BI and SAP to work closely with plant teams to reduce food safety and maintenance incidents. You will lead onsite maintenance improvements to decrease engineering-related downtime … enhance asset reliability, and ensure cost-effective maintenance lifecycle management. Conducting rootcauseanalysis and delivering actionable recommendations will be key responsibilities. You will manage a small team of technicians responsible for vibration data collection, lubrication routines, and ad-hoc engineering services. Key Responsibilities: Analyze equipment failure data to identify patterns and trends. Conduct rootcauseMore ❯
incidents, and deliver tailored cyber threat training across the business, including at board level. Enhance Digital Clinical Safety Deliver training on DCB standards, publish clinical safety guidance, and support rootcauseanalysis of safety incidents. Promote Quality Management Conduct internal audits, contribute to QMS documentation, and support process owners with implementing improvements in line with ISO … incidents, and deliver tailored cyber threat training across the business, including at board level. Enhance Digital Clinical Safety Deliver training on DCB standards, publish clinical safety guidance, and support rootcauseanalysis of safety incidents. Promote Quality Management Conduct internal audits, contribute to QMS documentation, and support process owners with implementing improvements in line with ISO … Protection and IG Practitioner). Essential skills and experience: In-depth knowledge of data protection laws, cybersecurity frameworks, DCB safety standards, and ISO 9001. Experience handling incidents and conducting rootcauseanalysis across clinical and technical environments. Strong communication skills with the ability to engage, mentor, and influence stakeholders. A calm, analytical approach, able to respond quickly More ❯
to-end tests on code commits and pull-requests. • Monitor pipeline health and test results; collaborate with DevOps to optimize build times, parallelize tests, and reduce pipeline flakiness. Result Analysis & RootCause • Analyze test outputs, system logs, and metrics (e.g., via ELK Stack or Prometheus/Grafana) to pinpoint failures and performance regressions. • Lead root-cause … testing activity efficiently. An ISTQB Foundation Certification is a strong asset and shows your commitment to professional testing standards. A key part of this role involves problem investigation and rootcauseanalysis, so strong analytical and communication skills are a must. You’ll enjoy working as part of a collaborative team, contributing your insights to improve outcomes More ❯
independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), rootcauseanalysis of issues and opportunities affecting the business. Key job responsibilities Develop strategies for continuous improvement in process and customer quality. Strengthen the existing Instock process … excellence initiatives, drive Kaizen events and work on new automation/solution building projects Able to drill into large amounts of data and extract meaningful business metrics. Perform data analysis on trends observed and recommend solutions to the product and Business teams Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives … by driving consensus and building trust Demonstrates the ability to dive deep into a problem, perform rootcause and corrective actions to avoid defect reoccurrence. Establishes key reports for functional area Able to write strong, well-structured and detail-oriented documents in a clear, concise and audience-specific format The ideal candidate is/has: Strong aptitude and More ❯
/P4), ensuring swift recovery of services, clear communication, and a consistent customer-first focus. In addition, you will drive the Problem Management process, delivering Post Major Incident Reports, rootcauseanalysis, and Service Improvement Plans to reduce incident volumes and improve overall system stability. This role is critical to protecting Evri from the financial and operational … technical and business stakeholders, including executive management. Driving the Incident Reduction Plan, targeting a decrease in major service-impacting incidents. Producing Post Major Incident Reports with comprehensive detail for rootcause analysis. Performing regular reviews with resolver groups to address breached or aged tickets and improve performance. End-to-end ownership of the Problem Management lifecycle logging, assessment … investigation, resolution, closure, and Known Error tracking. Identifying incident trends and working with resolver and development teams to proactively address root causes. Leading Continuous Service Improvement (CSI) and Service Improvement Plans for services with high incident/Problem volumes or technical debt. Ensuring accurate data capture and reporting for Problem Management KPIs, CSFs, and objectives. Still interested? Great News More ❯
core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops rootcause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech … of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the rootcause and a solution. Work/Life Balance RBS Tech team puts a high value on work-life harmony. It isn't about how many hours you spend … solutions, propose innovative solutions and guide resolution process • Should be able to effectively communicate with cross-functional teams, stakeholders and clients • Able to handle high impact incidents, perform pattern, rootcauseanalysis and drive to logical closure • Excellent communication skills, possessing the ability to support customers over email, phone or screen-shares • Exhibit strong team oriented interpersonal More ❯
adopted and consumed by internal users. Coordinate the operation and management of certificate authorities, including succession planning and execution. Recommend and coordinate solution design processes to improve certificate platforms. RootCauseAnalysis: Conduct detailed rootcauseanalysis for critical issues using scripts and technical expertise. User Mentorship: Guide users on how they can implement More ❯
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Rapiscan Systems
development of new imaging technologies through hardware testing, integration, and validation in our X-ray Imaging Laboratory. Youll contribute to: - Hardware and software setup, operation, and data capture - Data analysis and reporting - Product quality assurance and rootcauseanalysis - Training, demonstrations, and marketing support Key Responsibilities - Assist in testing X-ray imaging subcomponents, including setup, data … capture, and analysis - Assemble detector units for prototype testing - Support QA and rootcauseanalysis of returned or prototype units - Contribute to engineering R&D for detector array solutions - Ensure safety systems are operational and exclusion zones are properly established - Maintain up-to-date software and firmware in the lab - Track and document testing results using More ❯
this includes through-life design support activities, product improvement, lessons learned and the management of small projects. Job Description Essential Responsibilities: Provide post-design support of engineering issues, establishing rootcauseanalysis and process improvements as appropriate. Managing obsolescence issues, including re-design, risk analysis, cost, last-time-buy, documentation configuration and customer approval. Ensuring adherence … colleagues. Identify, develop, and implement continual improvement practices in all business areas worked also ensuring all lessons learnt back into relevant design teams. Support of customer returns with detailed rootcauseanalysis and investigation. Responsible for Supply Chain design engineer support Accountable for cost analysis, OEM & work with PSE on customer returns, and recommend ideas for More ❯
Follow change management process and develop ad-hoc PLC ladder code change • Familiarization with Siemens and/or Allen Bradley PLC processes and input/output modules. • Provide detailed analysis and testing of existing and new engineering solutions and components • Work with IT, FC Software and Operations Engineering to develop and update controls knowledge and training document for the … Facilities Engineering team. • Be responsible for incident follow-up, rootcauseanalysis and documentation. • Undertake industrial engineering design on existing material handling modules within European network • Provide technical documentation such as flow diagrams, conveyor and equipment layouts, installation details, schedules and budgets. • Support commissioning of new automation elements • Actively participate in local or EU network level control … projects and Initiatives • Provide value engineering/value analysis • Ensures adherence to all Health & Safety procedures. Be proactive in the raising of potential H&S issues and the development of personal safety awareness • Use AutoCAD to review, develop and maintain electrical schematic and conveyor layout drawings • Fully understand and ensure procedural adherence to industry operating standards such as QS More ❯
health, performance, and availability of infrastructure components and applications. Configure alerting mechanisms to notify teams of potential issues and proactively address them before they impact users. Incident Response and RootCauseAnalysis: Participate in incident response activities to identify, troubleshoot, and resolve incidents. Communicate incident status and updates to ensure both internal and external customers are fully … informed. Conduct rootcauseanalysis to determine the underlying causes of incidents and implement preventive measures to avoid recurrence. Performance & Cost Optimization: Analyze system performance metrics and identify opportunities for optimization. Tune infrastructure components, optimize configurations, and implement performance enhancements to ensure optimal performance and resource utilization. Security and Compliance: Implement security controls, and respond to security More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, rootcauseanalysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior … Citrix, VPN clients) What Success Looks Like - High rate of first-time ticket resolution with minimal escalation Clear communication and proactive updates for end users Demonstrated fault-finding and rootcauseanalysis Positive feedback from C-Suite and end users alike Continuous improvement of Service Desk efficiency and knowledge base More ❯
relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, rootcauseanalysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior … Citrix, VPN clients) What Success Looks Like - High rate of first-time ticket resolution with minimal escalation Clear communication and proactive updates for end users Demonstrated fault-finding and rootcauseanalysis Positive feedback from C-Suite and end users alike Continuous improvement of Service Desk efficiency and knowledge base More ❯
as a Supplier Quality Assurance Engineer: Conduct assessments of incoming components, with a focus on PCBA suppliers and electronics. Develop and implement supplier inspection, testing and evaluation processes. Lead rootcauseanalysis and corrective actions. Monitor supplier performance and drive continuous improvement initiatives. Manage supplier audits, concessions and compliance with quality standards. Produce detailed reports and analysis … you as a Supplier Quality Assurance Engineer: Degree or equivalent experience in Engineering, Quality or Manufacturing. Significant experience in supplier quality engineering, ideally in electronics/PCBA. Skilled in rootcauseanalysis and supplier development within a manufacturing environment. Confident working in a fast-paced, cross-functional team with regular supplier interaction. Strong communication skills and the More ❯
Chester, Cheshire West and Chester, Cheshire, United Kingdom
Ascendion
We are looking for an experienced Application Production Services Specialist to provide production support. The role involves incident identification, resolution, problem management, and rootcauseanalysis, ensuring service stability and performance. You will collaborate with development teams, infrastructure teams, and business stakeholders to support system upgrades, audits, and operational enhancements. Key Responsibilities: 1. Provide L1/L2 …/L3 production support, including incident management, rootcauseanalysis, and problem resolution. 2. Manage incident and problem tickets using enterprise ITSM tools. 3. Perform capacity and performance management to ensure system stability. 4. Work closely with development teams for onboarding new applications and upgrades. 5. Support internal and external audits, ensuring compliance and documentation. 6. Collaborate More ❯
responsible for a wide range of tasks and activities including data reviews, chargeable project work, investigations into errors and omissions, reviewing calculation issues, managing change through our support teams, rootcauseanalysis, change management and client reporting and interaction. As a leader in the marketplace, WTW offers an excellent opportunity for experienced pensions administrators. As a reward … related errors and complete rectification activity Draft client notification and project estimate reports Complete chargeable activity across range of adhoc pension-based tasks, including calculation automation, pension rectification, data analysis, letter review, strategic change. Create Change requests to drive process improvements Create Change requests to drive automation changes/introduce new automation including supporting test pack creation and managing … testing and investigate into system errors Providing RootCauseAnalysis to your Director to help drive change and mitigate future risk. Manage allocated tasks to deadlines and provide reporting on progress of your tasks Deputise in the absence of your Team Leader Be or become a point of reference on technical issues, non standard pension matters and More ❯
Bradford, West Yorkshire, Yorkshire, United Kingdom
Yorkshire Water
of reliability performance monitoring. They will provide engineering support and advice to various operational areas and ensure compliance with engineering standards. The Asset Technical Support Engineer will also undertake analysis and reporting on asset failure and under-performance investigations and make recommendations for improvement. The Asset Technical Support Engineer will collaborate with other engineering teams to enhance asset resilience … in collaboration with capital partners and contractors. Review maintenance plans and analyse asset health to identify areas of improvement for equipment reliability and performance using statistical techniques such as rootcauseanalysis and FMEA. Support and participate in HazOp, ALM, FMECA, and RVCA studies to enhance asset safety and reliability. Potentially provide senior authorised person engineering support … develop and write technical reports, engineering standards, and specifications. Experience in developing engineering solutions and incorporating them into work packages/specifications. Knowledge and ability to deliver a full RootCauseAnalysis Investigation (RCA) following incidents and failures of process equipment and assets. Knowledge of Management of Change (MoC) procedure in permanent and temporary changes to assets More ❯
Warwick, Warwickshire, United Kingdom Hybrid / WFH Options
ENVISAGE RECRUITMENT LIMITED
team, responsible for planning and coordinating the delivery of integrated software from multiple ECUs to deliver full vehicle features and systems. Key Duties and Responsibilities: • Lead the investigation and rootcauseanalysis of systems and software issues within the vehicle development environment. • Determine the level of urgency for newly identified issues and initiate the appropriate response. • Ensure … of data captured for Level 1 triage issue tickets, providing clear and concise problem definitions. • Work directly with complex issues to aid in data gathering, problem definition, and data analysis to identify the correct ownership team for resolution. • Assist in maintaining key testing assets (e.g., vehicles, rigs) and support the testing of complex, cross-system issues. • Collaborate with all … and software engineering principles. • In-depth knowledge of automotive ECUs, software systems, their architectures, and how they integrate to form complete vehicle solutions. • Demonstrable experience in problem-solving and rootcauseanalysis, with knowledge of quality tools and methodologies (e.g., 5 Whys, 8D, Fishbone diagrams). • Proven ability to prioritise a complex workload and lead technical issue More ❯
Warwick, Warwickshire, West Midlands, United Kingdom Hybrid / WFH Options
ENVISAGE RECRUITMENT LIMITED
team, responsible for planning and coordinating the delivery of integrated software from multiple ECUs to deliver full vehicle features and systems. Key Duties and Responsibilities: • Lead the investigation and rootcauseanalysis of systems and software issues within the vehicle development environment. • Determine the level of urgency for newly identified issues and initiate the appropriate response. • Ensure … of data captured for Level 1 triage issue tickets, providing clear and concise problem definitions. • Work directly with complex issues to aid in data gathering, problem definition, and data analysis to identify the correct ownership team for resolution. • Assist in maintaining key testing assets (e.g., vehicles, rigs) and support the testing of complex, cross-system issues. • Collaborate with all … and software engineering principles. • In-depth knowledge of automotive ECUs, software systems, their architectures, and how they integrate to form complete vehicle solutions. • Demonstrable experience in problem-solving and rootcauseanalysis, with knowledge of quality tools and methodologies (e.g., 5 Whys, 8D, Fishbone diagrams). • Proven ability to prioritise a complex workload and lead technical issue More ❯
depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key role focused on managing high-impact incidents, driving rootcauseanalysis, and ensuring continuous service improvement across global technology operations. Key Responsibilities Lead and coordinate Major Incident resolution efforts Communicate effectively with stakeholders during incidents Conduct … post-incident reviews and support rootcauseanalysis Maintain high-quality documentation and reporting Identify trends and proactively mitigate risks Collaborate with global support teams to restore services quickly Drive continual service improvement initiatives Key Requirements 5+ years in IT Service Management Strong communication and multitasking skills Solid understanding of infrastructure and applications ITIL Foundation certified What More ❯
by ensuring the quality and safety of essential medical devices. What You'll Do Investigate Product Returns: You'll conduct thorough investigations into customer-returned products to identify the rootcause of any issues. This is not a customer service role, so you won't be handling customer calls. Analyse Data: Using our advanced computer systems, you'll … am to 7 pm. What We're Looking For Analytical Mindset: You should have a keen eye for detail and the ability to analyse information to find the rootcause of issues. Strong IT Skills: Proficiency in computer applications, including Word and Excel. Attention to Detail: The ability to follow procedures and accurately document your findings is essential. … skills are a must. Education: Secondary education or an equivalent qualification in Maths and English is required. Beneficial but Not Essential: Experience with laboratory best practices, problem-solving, and rootcauseanalysis is a plus. Important Details: You must be eligible to live and work in the UK and be able to provide a five-year referencing More ❯
This is a key appointment and will require the individual to be technically strong with a critical engineering/data centre background. This position will get involved regularly with rootcauseanalysis, fault rectification and act as the appointed Senior Authorised Person, for the operation of both Low and High Voltage equipment. Role Profile: Senior Authorised Person … for HV Rootcauseanalysis/review of any technical faults Carrying out scenario and training with engineering staff Liaising with the clients to ensure excellent feedback and customer satisfaction Assisting and Organising with System shutdowns across sites Providing technical advice for reactive repairs Liaise, audit and manage sub-contractors The position details: Monday to Friday More ❯