1 to 25 of 428 Root Cause Analysis Jobs in the UK

IT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you'll focus on Problem Management, leading … structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You'll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading … structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification More ❯

stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You'll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our customers by genuinely ensuring that … Senior Leadership team specifically within Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. Driving customer experience benefits and improvement through focused, proactive root cause analysis and insights. Supporting on the production, completion and delivery of accurate and timely insights, MI and KPI packs, as well as complaints/escalations root cause information as required. Skills & experience A strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results-driven individual who is commercially astute. Strong presentation skills and the ability to present information More ❯

an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service More ❯

data layers capture what matters most. Adopt a consultative approach with CRO, Digital Product, and E-commerce teams to define tracking requirements, measure test results, and provide deep-dive root cause analysis on performance. Manage and guide complex analytical projects, such as customer journey analysis, segmentation, or root cause analysis, to explain what … structures for web and app. Advanced SQL and strong experience with BigQuery and Databricks. Strong experience with data visualisation tools, preferably Tableau or Looker. Proficiency in Python for data analysis is a strong plus. Experience with advanced analytics techniques, such as segmentation, and familiarity with A/B testing tools and CRO analysis. Experience with Git (or similar) for More ❯

and response to cyber and data handling incidents, including misdirected emails, unauthorized data access, and policy violations. Support containment, eradication, and recovery efforts for Cyber and data-related incidents. Root Cause Analysis & Reporting Contribute to root cause analysis to determine the origin and impact of incidents. Document incidents thoroughly and support preparation of detailed More ❯

and incident troubleshooting. Lead SQL Server upgrades, migrations, and implementation of disaster recovery (DR) and high availability (HA) solutions. Conduct annual disaster recovery testing across platforms. Perform incident investigation, root cause analysis, and long-term remediation. Mentor junior DBAs and act as a subject matter expert on modern database practices. Participate in the on-call rota and … experience supporting SSRS, SSAS, and SSIS in hybrid environments. Ability to design and manage scalable monitoring solutions for both cloud and on-prem workloads. Demonstrated strength in problem-solving, root cause analysis, and cross-system diagnostics. Desirable Skills Microsoft certifications such as DP-300, AZ-104, AZ-305, or equivalent. Experience with Azure Databricks, Data Factory, or More ❯

Deploy, configure, and optimize Wiz for continuous cloud security monitoring and compliance management. Identify vulnerabilities, misconfigurations, and risks across AWS, Azure, and GCP environments, and drive remediation efforts. Lead root cause analysis (RCA) for security incidents and coordinate escalations as needed. Partner with software engineering and infrastructure teams to integrate security best practices into CI/CD … engineering using Wiz , AWS , Azure , and GCP . Strong understanding of cybersecurity principles , risk and controls , and internal control frameworks . Proficiency in incident response , security issue escalation , and root cause analysis . Hands-on experience with security automation , DevSecOps tools , and infrastructure as code (e.g., Terraform, CloudFormation). Excellent problem-solving skills and ability to think More ❯

containerization, orchestration, monitoring, logging and alerting systems) for both our client facing APIs and large training runs Participate occasionally in on call rotations to respond to incidents and perform root cause analysis to prevent future occurrences Development (50%) Drive continuous improvement in infrastructure automation, deployment, and orchestration using tools like Kubernetes, Flux, Terraform Collaborate with AI/… 7+ years of experience in a DevOps/SRE role Strong experience with cloud computing and highly available distributed systems Exposure to site reliability issues in critical environments (issue root cause analysis, in production troubleshooting, on call rotations ) Experience working against reliability KPIs (observability, alerting, SLAs) Hands on experience with CI/CD, containerization and orchestration tools More ❯

trends and making recommendations. Someone who is resilient and experienced in high pressure environments and a confident individual with great communication skills. Your New Role Subject matter expertise Data analysis, data maintenance, data representation Ability to create business reports Ability to identify gaps in the new processes and define new ones as required Create PowerPoint presentations to illustrate processes … Business readiness Data cleansing and readiness of existing systems Problem solving and root cause analysis through data Process creation, testing and implementation utilising automation Creating training materials Planning and delivery of training to business users Project management Ensures deadlines are complied with in area of responsibility Provides updates to Deployment Lead Reporting of risks, issues and business … Coding experience and analytical work in SQL and Python. Strong Excel skills. Strong commercial acumen. Problem solving skills for identifying supply chain issues and creating automated solutions. Evidence of root cause analysis, process improvement and driving decisions. Strong communication and organisational skills. Project Management skills. Ability to proactively work towards challenging deadlines through multitasking and resilience. Experience More ❯

Infrastructure Engineers to join their team in Corsham. As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. Please note you will need to be eligible to attain security clearance once you have started in the position which … the company will provide. The Role As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The Responsibilities * Call and incident Management * Respond to service calls and resolve incidents to ensure SLA targets are achieved * Increase the First More ❯

effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯

effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯

management activities. Champion enterprise process frameworks and build trusted relationships across the business. Requirements: Strong knowledge of structured methodologies such as LEAN, Kaizen, or Six Sigma. Skilled in requirements analysis, root cause analysis, gap analysis, decision analysis, and SWOT. Ability to interpret large datasets and deliver actionable insights. Experience with Microsoft Dynamics 365, Visio More ❯

resolution of complex network and infrastructure issues escalated from Level 1 support. This role does not include routine monitoring or first-response duties, but instead focuses on deep technical analysis, root cause identification, and collaboration with engineering teams and vendors to resolve persistent or high-impact incidents. The position operates during standard business hours (e.g., Monday to … including hardware failures, configuration errors, and service degradations. Document all troubleshooting steps, findings, and resolutions in the ticketing system to support knowledge sharing and future incident prevention. Participate in root cause analysis (RCA) for major incidents, contributing to continuous improvement and problem management processes. Support field engineers and on-site teams with remote diagnostics and technical guidance … and internal quality standards. Skills & Experience: Strong experience in troubleshooting network devices (routers, switches, firewalls), server platforms, and enterprise Wi-Fi. Proficiency with diagnostic tools (e.g., Wireshark, traceroute, log analysis). Solid understanding of TCP/IP, routing protocols, VLANs, and authentication systems. Excellent analytical and communication skills, with the ability to explain technical issues to both technical and More ❯

Month Contract. This position will be responsible for advanced troubleshooting and resolution of complex network and infrastructure issues escalated from Level 1 support. The role focuses on deep technical analysis, root cause identification, and collaboration with engineering teams and vendors to resolve persistent or high-impact incidents. The position operates during standard business hours (Monday to Friday … including hardware failures, configuration errors, and service degradations. Document all troubleshooting steps, findings, and resolutions in the ticketing system to support knowledge sharing and future incident prevention. Participate in root cause analysis (RCA) for major incidents, contributing to continuous improvement and problem management processes. Support field engineers and on-site teams with remote diagnostics and technical guidance … certifications (e.g., CCNA, CompTIA Network+) preferred. Strong experience in troubleshooting network devices (routers, switches, firewalls), server platforms, and enterprise Wi-Fi. Proficiency with diagnostic tools (e.g., Wireshark, traceroute, log analysis). Solid understanding of TCP/IP, routing protocols, VLANs, and authentication systems. Excellent analytical and communication skills, with the ability to explain technical issues to both technical and More ❯

potential to extend) Start: ASAP We’re looking for an experienced Process Analyst to join a busy and collaborative team on a contract basis. This role will focus on Root Cause Analysis (RCA) and process optimisation across key business areas — helping to identify issues, streamline operations, and support continuous improvement initiatives. You’ll work closely with cross … promoting the adoption of new processes. Explore opportunities to integrate processes with partner wholesalers and distributors. Collaborate with L&D teams to create process guides and training materials. Conduct Root Cause Analysis to address inefficiencies and develop targeted solutions. What you’ll need Proven experience as a Process Analyst or similar process improvement role. Strong analytical, strategic More ❯

and IATF 16949 standards. Conduct internal audits and ensure compliance with regulatory and customer requirements. Manage quality documentation, ensuring controlled and up-to-date procedures and work instructions. Lead root cause analysis and drive corrective and preventive actions (CAPA). Collaborate with production teams to optimize processes, reduce variability, and improve efficiency using Lean and Six Sigma … engineering within the automotive industry . Strong knowledge of ISO 9001, MAQMSR, IATF 16949, and automotive regulatory standards. Proficiency with audits, CAPA, FMEA, SPC, PPAP (automotive CORE tools) and root cause analysis tools. Experience in Lean Manufacturing and Six Sigma (Green or Black Belt desirable). Strong analytical, organizational, and problem-solving skills. Excellent communication and ability More ❯

Key Responsibilities 1. Deliver Advanced Technical Support For O365 Administration By Troubleshooting Complex Incidents And Conducting Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues. 2. Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture. 3. Enhance Knowledge Management By Updating And Managing … Service Improvement. Skill Requirements 1. In-Depth Knowledge Of O365 Administration And Its Services. 2. Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments. 3. Proficiency In Conducting Root Cause Analysis And Implementing Effective Solutions. 4. Excellent Communication And Collaboration Skills To Work With Cross-Functional Teams. 5. Solid Understanding Of Security Best Practices Related To More ❯

system documentation, process maps, and knowledge bases, helping ensure the organisation's systems are reliable, transparent, and accessible to all users. Key Responsibilities Investigate and analyse recurring incidents, performing root-cause analysis and supporting effective resolution. Collaborate with developers and technical teams on small enhancements, capturing and refining business requirements. Facilitate workshops and interviews to translate user … You'll Bring Experience as a Business Systems Analyst, Application Analyst, or in a similar support/enhancement role. Strong analytical and problem-solving skills, with experience in incident analysis and root-cause investigation. Practical experience in requirements gathering, user story writing, and process documentation. Familiarity with both internally developed and commercial off-the-shelf (COTS) systems. More ❯

who enjoys working with non-technical stakeholders, translating complex data requirements into clear, actionable outcomes that drive smarter decision-making. You'll play a hands on role in data analysis, transformation and root-cause investigation helping the business get to the "why" behind the numbers. We need someone who's confident navigating modern data stacks and comfortable … meaningful intelligence. What you'll be doing: Partnering closely with non-technical teams to understand and define data requirements Translating business questions into SQL queries, reports, and dashboards Performing root-cause analysis to identify data quality or process issues Working with Matillion ETL to design, optimise and maintain data pipelines Supporting the development and maintenance of Snowflake More ❯

a dynamic Complaints Business Partner to lead a team of passionate Complaints Insight Specialists. Your mission: turn feedback into action, drive meaningful improvements, and create a culture where proactive analysis transforms client outcomes. If you thrive on collaboration, data-driven insights, and making a real impact across the business, this is your opportunity to lead change. What you'll … services function, on all aspects of complaints and insights Support our key business functions in identifying the points of highest strategic value and leverage in order to eliminate the root cause of client complaints Work to make a stepped reduction in complaints, by initiating and implementing insight projects and problem-solving activities, across the business Deep analysis … to achieve excellent customer outcomes Collaborative working across the business to drive a business that is easy to do business with Managing a small team of Insight and RCA (Root cause analysis) analysts About you Experience in complaints, preferably in the financial services sector. Excellent analytical skills with the ability to present information to senior stakeholders. Strong More ❯

own and oversee the resolution of service-related issues from start to finish. This role offers an exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming … outcomes to the problems in hand. Lead problem resolution efforts to ensure timely and effective outcomes. Report and escalate when necessary, ensuring full transparency throughout Be accountable for the Root Cause Analysis lifecycle and ensure accuracy and quality is obtained collaboratively with our 3rd party suppliers. Assess and manage risks associated with services and recurring problems. Work … stakeholders to improve existing processes and performance and feeding back successes and any concerns in implementation of these improvements. Conduct Trend Analyses to identify and eliminate common factors that cause incidents. Then escalate and communicate onwards as necessary with suggested solutions and mitigation. Ensure awareness of workarounds are communicated to wider business areas. For example, and not limited to More ❯

reported by internal stakeholders & consumers. Log, prioritise, and track bugs through resolution, ensuring timely fixes in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring it is optimal and … pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around … if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms More ❯

reported by internal stakeholders & consumers. Log, prioritise, and track bugs through resolution, ensuring timely fixes in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring it is optimal and … pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around … if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms More ❯