ITSM Consultant
- Hiring Organisation
- CGI
- Location
- Nottingham, United Kingdom
- Employment Type
- Full Time
initiatives, helping clients strengthen service resilience, reduce disruption and improve operational performance. You'll assess existing processes, investigate recurring service issues and apply structured root cause analysis techniques to identify underlying problems and recommend sustainable solutions. Taking ownership of key consulting activities, you'll work closely with … Drive Problem Management: Lead and support problem investigations, identify recurring incidents and develop sustainable solutions that prevent future service failures. Investigate & Resolve: Apply structured root cause analysis techniques, including 5 Whys, fishbone analysis and trend analysis, to identify underlying causes and recommend corrective actions. Strengthen ...