26 to 50 of 111 SLA Jobs in London

Service Desk Team Leader include: Ticket Prioritisation and Dispatch: Receive, prioritise and assign support tickets according to issue complexity, technician skills, availability and urgency SLA and Queue Monitoring: Monitor ticket queues, progress and records to support timely resolution and adherence to service level agreements Client Communication: Gather information, provide timely ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

Support ManagementHybrid ecosystem oversight: Manage the triage, investigation and resolution of support tickets across both internally developed bespoke applications and external SaaS tools. Internal SLA accountability: Establish, monitor, report and be responsible for team adherence to internal Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to support core business ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

Prepare service quotations, spare part sales quotations, and customer invoices promptly. Process spares orders and coordinate with internal teams for fulfilment. Review compliance with SLA targets and contribute to weekly service reporting. Support general office administration, including liaising with suppliers and contractors. Team & Process Support: Collaborate with the Customer Service ...

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. To be successful in this role, we're seeking the following: Bachelor's degree ...

data technologies, cloud computing, etcAssist with defining the processes needed to achieve operational excellenceEnsure data quality across all projects/clientsDefine and manage SLA's for data sets and processes throughout productionLead on the design, build and launch of new data models and pipelinesKey Skills/Experience: Experience in operating ...

weeks look the same. What You'll Be Doing Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation Installing, configuring ...

weeks look the same. What You'll Be Doing Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation Installing, configuring ...

weeks look the same. What You'll Be Doing Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation Installing, configuring ...

weeks look the same. What You'll Be Doing Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation Installing, configuring ...

scale across Europe, Middle East, and Africa. Key Activities: Customer Engagements (50-70% of time): Handle specialist requests via SpecReq tool (48-hour SLA), conduct 3-6 month Cloud Acceleration Journeys, and facilitate CISO Circles with 10-15 executivesCreate Solutions: Develop workshops, code samples, blog posts, whitepapers, and solutions based ...

platform secure. Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA).Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations. Minimum qualifications: Bachelor's degree in Computer Science ...

platform secure. Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA). Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations. Must be a British citizen to meet compliance ...

Ensure suppliers provide appropriate documentation, support models and testing. \ N Partner with vendors toimprove resilience, service quality and operational outcomes. \ N Support contract and SLA reviews from a technical perspective. \ N \n Documentation & Technical Governance \ N \n Create and maintain technical documentation, standards and operational procedures. \ N Define technical handover ...

standards. Ensure suppliers provide appropriate documentation, support models and testing. Partner with vendors to improve resilience, service quality and operational outcomes. Support contract and SLA reviews from a technical perspective. Documentation & Technical Governance Create and maintain technical documentation, standards and operational procedures. Define technical handover requirements for projects and technology ...

troubleshooting system issues and providing first-line support to end users across the business; generating and analysing reports on work order volumes, response times, SLA compliance, and other operational KPIs; collaborating with facilities management teams to identify process improvements and platform enhancements; supporting onboarding of new sites, clients, or vendors ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

both the people and operations of the Security Support Engineering team. On any given day, you might review the team's case queues and SLA adherence, coach an engineer through a difficult access management investigation, run a one-on-one focused on career development, and collaborate with partner teams ...

automated quality control, metadata enrichment, content segmentation, highlights generation, anomaly detection and predictive scheduling. Establish intelligent monitoring and operational resilience through centralised telemetry, observability, SLA reporting and self-healing workflows, improving service availability and reducing incident resolution times. Partner with Broadcast Engineering, Operations, Product, Data, Security and Technology teams ...

regional expansion, build capacity/ramp-up forecasts, and shape the data-driven framework for transitioning from inbound sales to outbound outreach. Team Performance & SLA Analytics: Define KPIs to evaluate rep and agent health, tracking support SLAs, sales deal velocity, target attainment, and overall operational capacity. Cross-Functional Data Foundations ...

successfully adopt the latest updates to Wise's technical integration through a change management process. Own the ongoing technical health of your accounts, including SLA adherence, monitoring performance, troubleshooting issues and ensuring best practices are followed. Advocate for your partners internally by surfacing feedback and influencing product roadmaps. Collaborate with ...