51 to 75 of 276 SLA Jobs in London

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

deliver change governance, including impact assessments, stakeholder sign-off, and change readiness. Strong documentation skills across process maps (L1-L4), SOPs, RACIs, KPI/SLA frameworks, and training materials. Proven ability to influence and align senior stakeholders without direct authority, with a track record of embedding process standards and driving ...

patch-related issues and routing/connectivity incidents. Produce patch compliance reports and present to network management and security teams. Drive patching SLA adherence: Critical vulnerabilities within 72 hours, High within 14 days. TECHNICAL SKILLS & KNOWLEDGE Expert-level CLI skills: Cisco IOS/IOS-XE/NX-OS, Juniper JunOS ...

financial exposure, what decisions are time-sensitive, and what actions are already in motion. Identify patterns across historical crisis events to inform threshold definitions, SLA calibration, and playbook updates. AI in Crisis Operations Expedia Group is actively investing in AI-assisted operations and expects analysts to be fluent, practical users ...

Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting and continuous service improvement. Desirable Experience with AWS or Azure. Knowledge of ServiceNow, Jira or similar tools. Experience supporting digital or eCommerce ...

/architecture and Introduction Experience of working in a high-pressured environment ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable) Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis Supplier management experience Experience in case management toolsets – preferably ServiceNow Excellent working knowledge of Microsoft Office ...

systems and for providing efficient desktop support to all business users To provide application support to our internal and external users To work within SLA and KPI targets to agreed business priorities. Setting up and configuring new laptops, desktops and mobile devices Excellent troubleshooting and problem-solving skills. Experience ...

systems and for providing efficient desktop support to all business users To provide application support to our internal and external users To work within SLA and KPI targets to agreed business priorities. Setting up and configuring new laptops, desktops and mobile devices Excellent troubleshooting and problem-solving skills. Experience ...

include: Leading IT operations and service delivery across multiple sites Driving cyber security, disaster recovery and business continuity initiatives Improving service performance through effective SLA and KPI management Overseeing infrastructure, cloud services and application support environments Managing supplier relationships and technology partners Supporting wider digital transformation programmes and strategic projects ...

Assistance-Active Directory user starter/leaver process-Customer facing, support of internal banking staff, VIPs-Maintenance and support of desktops, laptops, Blackberry's-SLA targets-Ad-hoc project involvementMain skills required are:-Experience supporting desktop platforms for banking environments-Experience in operational deployments. Desktop, operating system refresh cycle-Service ...

reviews to ensure engagements adhere to defined governance standards. Ensure the consistent and accurate capture and executive-level reporting of client-facing metrics including SLA/KPI adherence, social value commitments, and overall commercial performance. Fostering knowledge sharing, standardisation, and professional accountability across all delivery teams. Capability strategy and management ...

client environment changes, ensuring appropriate change management and CAB governance, with occasional off-hours support for the teams. Observability and service levels. SLO/SLA and monitoring strategy across Grafana and our wider observability tooling, building alert coverage that is meaningful rather than noisy. AI in engineering operations. The operational ...

reminders and event updates. Oversee complex or high‐volume attendee logistics and ensure information is captured, checked and communicated accurately. Maintain service standards and SLA compliance across all delegate touchpoints, ensuring queries and issues are resolved promptly and professionally. Ensure digital platforms and delegate management processes operate as one joined ...

hypercare. Create, review, and maintain runbooks, SOPs, monitoring checklists, incident guides, deployment procedures, and knowledge articles. Coordinate the offshore support team, assign work, track SLA adherence, review deliverables, remove blockers, and ensure complete shift handovers. Act as the bridge among client stakeholders, delivery managers, architects, QA, governance teams, release teams ...

migration projects. Drive customer retention, engagement and service excellence. Own performance of Client care/helpdesk function, including ticket prioritisation, resolution, backlog and SLA performance. Manage escalations and oversee client care performance. Use helpdesk data and recurring ticket themes to improve service. Partner closely with Sales, Product, Engineering and Technical ...

dependencies relating to AI services. Accountable for compliance with relevant policies, AI governance principles and regulatory obligations. Providing regular operational reporting across service performance, SLA adherence and delivery progress to both leadership and key stakeholders. Experience Needed Strong experience operating AI, analytics or technology platforms in production. Solid DevOps experience ...

operational running of the platform both in the cloud and onsite at its clients. Day to day the Technical Account Manager will:· Produce Steerco SLA/KPI decks – attend monthly, quarterly service review and steer-co calls· Be the escalation point for regional clients – deftly handling issues and managing process ...

Drive intelligent automation, conversational AI, and self‐service capabilities. Frictionless Digital Support Implement generative AI and LLM‐enabled automation to reduce manual interventions. Improve SLA performance and reduce operational bottlenecks through predictive routing and resolution. Enterprise Reliability & AI Governance Ensure high availability and reliability of business‐critical systems (24/ ...

delivery of High Tier (T0 & T1) client onboarding, offboarding, and ongoing operational support. Accountable for quality, speed, and client satisfaction outcomes. Own and drive SLA performance across the team, identifying trends, root causes, and corrective actions. Host and lead Commercial Team Office Hours; act as the primary operational interface between ...

multi-dimensional capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistent achievement of SLA goals.- Ensure teams have prepared for the right number of staff available at the right time. Closely collaborate with Partner Operations Managers to coordinate with ...

product area, driving a culture of continuous improvement. Provides monthly reporting to C & C T Director as needed including velocity of projects, product SLA’s and KPI’s, Project spend detail and forecasting to budget. Manages and reports on Product portfolio budget aligned to business unit requirements Working with Business ...

Testing, you will be a key contributor in enabling secure software delivery. Key ResponsibilitiesService Delivery SupportOversee performance and quality of services delivered, ensuring SLA and KPI compliance. Conduct regular client reviews to identify enhancement opportunities. Manage the execution of secure development and testing services across projects. Serve as a point ...

data to identify pipeline issues, process inefficiencies, adoption gaps and data quality risks. Define and improve key CRM metrics, including pipeline conversion, stage ageing, SLA performance, ownership, activity, adoption and data completeness. Work with Data and Reporting teams to improve management information and executive reporting. Actively propose data-driven optimisation ...

reviews, coaching sessions and career development planning. Service Desk Management Oversee day-to-day Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queue health, engineer workloads and escalation paths. Coordinate responses to major incidents and business-critical issues. Maintain excellent documentation, ticket quality and support … User Computing & Peripheral Devices Backup, Disaster Recovery & Business Continuity Solutions Reporting & Service Improvement Produce service performance reports and management information. Monitor KPI and SLA performance. Review ticket trends, escalations and aged incidents. Maintain knowledgebase documentation and operational procedures. Identify opportunities for automation, standardisation and service optimisation. Contribute to strategic improvements ...