51 to 75 of 111 SLA Jobs in London

into the Strategic Account Manager will be responsible for all day to day relationship activities of their assigned clients. This will include contract and SLA management and identifying opportunities for growth. In line with our Customer Service Principles the candidate will work closely with the account management team driving ...

regional expansion, build capacity/ramp-up forecasts, and shape the data-driven framework for transitioning from inbound sales to outbound outreach. Team Performance & SLA Analytics: Define KPIs to evaluate rep and agent health, tracking support SLAs, sales deal velocity, target attainment, and overall operational capacity. Cross-Functional Data Foundations ...

Support and Managed Services Maintain support processes, runbooks, and escalation flows with Engineering and Operations Track and improve key KPIs, including CSAT/NPS, SLA compliance, and cost-to-serve Drive standardization, automation, and self-service capabilitiesWhat we need to see from youSolid background in Product Management, ideally in support ...

retention settings, and tune GC/JVM for sustained throughput. Implement consumer lag monitoring and alerting with actionable runbooks to prevent data loss or SLA breaches. Model workload growth, topic/partition scaling, storage/IOPS, network egress/ingress, and broker sizing. For Confluent Cloud, optimize environment cluster topic ...

Support audit, regulatory, and customer assurance requirements Leverage GRC platforms (e.g., OneTrust, BitSight, and internal SaaS solutions) to manage TPSA activities Support month-end SLA reporting and develop dashboards using Power BI and SharePoint Contribute to governance forums and risk review meetings Ensure adherence to TPSA tiering models, standards ...

Previous experience supervising an IT Service Desk, ideally within a law firm environment Strong understanding of IT Service Management principles Experience working with SLA and KPI driven environments Proven ability to lead, coach, and motivate technical support teams Experience managing ticket queues, joiner, mover and leaver processes ...

Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher ...

Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher ...

Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher ...

hear from you. As a Electrical Testing and InspectionSupervisor with phs Compliance , you will: Manage and monitor engineer activity, ensuring productivity targets and SLA compliance. Process PDA timesheets, verify site times, and oversee correct PDA usage. Monitor customer portal usage and address discrepancies in overtime and travel time submissions. Promote ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder SupportJoin technical discovery sessions to help translate business needs into Foundry ...

issues and opportunities to improve the customer experience. How We'll Measure Success Customer satisfaction (CSAT) and first response times. Time to resolution and SLA achievement. Ticket backlog, ticket reopens and escalation rates. Speed and quality of bug triage and reporting. Help Centre content creation, accuracy and usage. Improvements ...

systems, including large language models and agent-based workflows, strong enough to assess feasibility and challenge proposed designsPreferred qualification - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- Experience developing and executing/delivering product and technical roadmapsAmazon ...

functional requirements within regions. Own execution telemetry for EMEA, maintaining visibility into how marketing work is actually running through cycle times, throughput, intake, and SLA performance to reduce operational friction. Increase the region's self-sufficiency in accessing and using performance data by driving practical, repeatable adoption of Genie ...

logo accountsBuild and maintain strong relationships with clients to ensure repeat business, referrals and identification of new opportunitiesLead quarterly business review meetings covering performance (SLA's/KPI's), customer satisfaction, innovation, quality and improvementsLead sales opportunities developed both directly through our Commercial team or through our strategic technology partnerships ...

SDLC practices. This role offers the opportunity to work on mission-critical financial systems, ensuring quality for real-time trade processing under strict SLA constraints. Team OverviewWe are building a dedicated squad in Bucharest (Java Developers + QA Automation Engineers) working closely with global teams. The team operates ...

role offers the opportunity to work on mission-critical financial systems, integrating with external trading venues and supporting real-time trade processing under strict SLA constraints. Team OverviewWe are building a dedicated squad in Bucharest (Java Developers + QA Automation Engineers) working closely with global teams. The team operates ...

instance and you act on itReactive when it counts and proactive by default: when something breaks you are on it and you meet the SLA, and when you see a risk you raise it before it spreadsData-driven and analytical: you read data, understand the problem, and propose the fixThe ...

teams to ensure consistent standards, proactive communication, and seamless support delivery across all regions. Capture and manage all interactions in ServiceNow to drive accountability, SLA compliance, and data-driven service improvement. Tier 2: Global Desktop Support, Enterprise User Computing & EscalationMandate: Deliver reliable, high-quality desktop and end-user computing support … platform upgrades, endpoint management improvements, and tooling enhancements. Maintain disciplined ownership of all incidents and service requests within ServiceNow, ensuring rigorous ticket hygiene and SLA compliance. Leverage endpoint monitoring and automation tooling to shift the team's posture from reactive support to proactive remediation. Actively adopt and make effective ...

work. What you will do Provide Technical Security Engineering support on client site. Be able to diagnose technical security equipment faults against the contractual SLA's Undertake PPM and provide evidence against agreed timescales. Request assistance as required for additional vendor Technical Support. Order and arrange timely delivery of critical ...

Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will ...

printers (ideally industrial, but extensive hobby project experience may be considered). This should include operating, maintaining and troubleshooting of 3D printer technology (FDM, SLA, SLS). Understanding of CAD (SolidWorks, Fusion 360) for preparing print files. Hands-on experience with bespoke fabrication including prototype electromechanical components. This may include ...

Practice and the standards that bind every Data Product: metadata and data contract specifications, output port and schema design, data product versioning, DQ requirements, SLA and SLO declarations, and semantic layer conventionsChampion data quality, lineage, observability and governance, ensuring checks, SLAs and alerting are expressed as code and monitored ...

quality standards and coverage expectations; ensure QA leads translate these into domain-level test strategiesDrive defect governance at programme level — internal and client-facing SLA complianceRepresent quality and risk in senior leadership, architecture, and product forumsAI-Driven Tooling & AutomationDirectly manage a team of engineers building and maintaining bespoke automation tooling ...

findings triage,monitoring and engagement with relevant engineering/platform teams. Engineering Team EngagementRun a risk-tiered engagement cadence with engineering teams based on SLA complianceSecurity Reviews & TriageTriage inbound security requests per the AppSec triage SLAConduct secure design and API security reviews for new services, integrations, and RFCsReview and respond ...