76 to 100 of 128 SLA Jobs in London

level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Strong understanding of SLI/SLO/SLA and Error Budgets Hands‐on experience using enterprise‐authorized AI‐assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting ...

benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international click apply for full job details ...

plan. Define and land the stakeholders model: supporting the team, how the platform roadmap is prioritised, how requests are handled, and what the support SLA looks like. We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills. ...

retention settings, and tune GC/JVM for sustained throughput. Implement consumer lag monitoring and alerting with actionable runbooks to prevent data loss or SLA breaches. Model workload growth, topic/partition scaling, storage/IOPS, network egress/ingress, and broker sizing. For Confluent Cloud, optimize environment - cluster - topic ...

FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs ...

/product teams. Operational Rigor: Strong time management skills and the ability to document complex processes for knowledge sharing. Risk Mitigation: Ability to understand SLA implementations and identify potential risks before they impact the client. Mobility: Need to travel off-site to client locations or company offices as required ...

risk, and vendor claims IT procurement and commercial management experience in a financial services or similarly complex organisation Contract and vendor management: MSA, SOW, SLA negotiation experience Asset lifecycle management and CMDB-linked financial tracking Understanding of managed service models and outsourced IT delivery Advantageous Familiarity with AWS Marketplace ...

Delivery Manager to oversee UK NHS AMS operations, ensuring end-to-end delivery across support, design, development and change delivery. You will drive governance, SLA adherence and stakeholder satisfaction, coordinating multi-vendor and onsite-offshore teams. The role requires strong leadership, program management, and deep knowledge of NHS ESR/ ...

including defect management in collaboration with the SI partner. Required skills and experience Hands-on Oracle Fusion Financials configuration experience across core modules: GL, SLA, AR, Fixed Assets, Intercompany, Cash Management, AHCS. Extensive experience in Finance/Accounting systems with R2R domain expertise. Excellent accounting background (financial close, reporting, reconciliation ...

solution can meet their needs You're a skilled communicator, able to cultivate consultative business relationships You are familiar with software licencing agreements (SLA) You're degree educated in a STEM discipline, Computer Science preferred Ideally you will have a second language as you'll be selling to global customers ...

forums (e.g. SBD, ARB, Digital Architecture Design Authority), and addressing feedback to secure sign-off Ensure that systems and platforms continue to meet business SLA's, performance goals & Vodafone security guidelines. Ensure systems and platforms meet agreed non-functional requirements, including performance, resilience, security, and operability Establish yourself ...

forums (e.g. SBD, ARB, Digital Architecture Design Authority), and addressing feedback to secure sign-off* Ensure that systems and platforms continue to meet business SLA’s, performance goals & Vodafone security guidelines.* Ensure systems and platforms meet agreed non-functional requirements, including performance, resilience, security, and operability* Establish yourself ...

contribute to ISO 42001 implementation as AI governance matures. Define and track pragmatic security KPIs such as time‐to‐remediate, coverage, critical resolutions within SLA, threat model coverage, and audit readiness indicators. Maintain audit‐quality documentation, evidence, and records at all times. Customer and Stakeholder Engagement Support the sales process ...

forums (e.g. SBD, ARB, Digital Architecture Design Authority), and addressing feedback to secure sign-off Ensure that systems and platforms continue to meet business SLA’s, performance goals & Vodafone security guidelines. Ensure systems and platforms meet agreed non-functional requirements, including performance, resilience, security, and operability Establish yourself ...

complex client customisation requests within algorithmic trading systems and MTF platform* Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence* Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues* Lead the 'follow the sun' support model coordination, working closely … influence decision-making* Passionate about customer satisfaction and service excellence* Excellent organisational skills with the ability to prioritise under pressure* Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)* Willing to embrace core business values demonstrated by day-to-day work ethic* Analytical and disciplined ...

complex client customisation requests within algorithmic trading systems and MTF platform. Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence. Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues. Lead the ‘follow the sun’ support model coordination, working closely … influence decision-making Passionate about customer satisfaction and service excellence Excellent organisational skills with the ability to prioritise under pressure Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to-day work ethic Analytical and disciplined ...

+ TAM SKU renewal rate, with supporting metrics including TAM‐specific CSAT (target 4.5/5+), escalation responsiveness against the 4‐hour SLA (target 95%+), and influence on Professional Services and FDE attach. About you 5+ years in customer‐facing technical roles at a platform, infrastructure, or developer tools ...

custom ML inference/training frameworks. Experience with autoscaling or capacity planning for large-scale inference workloads. Exposure to multi-tenant serving or SLA-driven infrastructure. Background at a hyperscaler, frontier AI lab, or large-scale distributed inference system. Familiarity with Kubernetes/Slurm for cluster orchestration. Interest or experience ...

risk and critical path management Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPI's/SLA's used to drive multi‐million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing ...

night shifts (4 nights per week - between 12am-4am - nice short shift!!). Planned shutdown work carried out between 12am-4am. Ensuring SLA targets are met on maintenance activities. Fault finding on dampers, flow switches and other instrumentation equipment. Remote and on-site support as part of an on-call ...

night shifts (4 nights per week - between 12am-4am - nice short shift!!). Planned shutdown work carried out between 12am-4am. Ensuring SLA targets are met on maintenance activities. Fault finding on dampers, flow switches and other instrumentation equipment. Remote and on-site support as part of an on-call ...

coordinating release schedules. Preferred Qualifications Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules. Experience defining KPIs/SLA's used to drive multi-million dollar businesses and reporting to senior leadership. Amazon is an equal opportunities employer. We believe passionately that employing a diverse ...

Digital Realty is seeking a Lead Engineer to direct the Operations Site Team, ensuring safe operation, maintenance and SLA adherence for the data center. You will manage reactive and planned maintenance, coordinate with Vendors, and drive CMMS usage alongside incident handling. You will act as main on-site contact, oversee ...

support, configuration and maintenance of the Genetec VMS system. Act as main point of contact with the client and ensure client satisfaction through KPI & SLA management. Must have good experience with VMS systems specifically Genetec, have proven leadership skills to lead and motivate the technical teams on site. Current ...

patch cable management, PON (passive optical network), DCIM (data centre infrastructure management), power redundancy, cabling redundancy, telecoms cabling projects, BICSI certification, network cable installer, SLA compliance. ...