76 to 100 of 111 SLA Jobs in London

specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement (SLA). Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. To meet ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan and execute in depth technical activity.o Influencing the direction of activities/plans and providing technical insight and guidance … monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements.o Ability to deliver against deadlines and agreed SLA targets.o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart:o ITIL qualification desirable.o Full clean driving ...

stakeholder interface across IT, business and architecture teams to align tooling capability with strategic objectivesManage third-party vendors and suppliers, ensuring SLA adherence, performance optimisation and cost effectivenessOwn budget management, resource planning and FinOps activity to ensure efficient platform and supplier spendEnsure compliance with governance, security and regulatory standards across … driving DevOps maturity at scaleExcellent stakeholder management skills with the ability to influence senior technical and business stakeholdersStrong vendor and supplier management experience, including SLA governance and performance managementExperience managing operational budgets and driving cost optimisation, including FinOps practicesStrong understanding of ITIL, service management, governance and secure cloud operating modelsDemonstrable ...

stakeholder interface across IT, business and architecture teams to align tooling capability with strategic objectives Manage third-party vendors and suppliers, ensuring SLA adherence, performance optimisation and cost effectiveness Own budget management, resource planning and FinOps activity to ensure efficient platform and supplier spend Ensure compliance with governance, security … maturity at scale Excellent stakeholder management skills with the ability to influence senior technical and business stakeholders Strong vendor and supplier management experience, including SLA governance and performance management Experience managing operational budgets and driving cost optimisation, including FinOps practices Strong understanding of ITIL, service management, governance and secure cloud ...

date, accurate, formatted, in the correct folder structure, version controlled, and ready for audit inspections. Complete a Closure Report within the Service Level Agreement (SLA) timeframe. Ensure compliance with Information Security, data protection requirements etc. Continuous ImprovementSupport the adoption of Agile within the team and how Project Management will integrate ...

music and entertainment industry and are based in London. Description Lead the analysis, design and delivery activity required for the project commitments, including completing SLA rework that require senior or lead data analysis capability. Analyse current and future-state business processes, translating requirements into clear business requirements, data requirements, user … produce, or provide input into, the analysis and design outputs needed to support effective, scalable and controlled automation within the future-state solution. Translate SLA and SLT requirements into dashboard, reporting and performance-monitoring requirements that enable proactive management, trend analysis and service performance governance. Participating in the squad ...

Your roleThe Incident & Reliability Coordinator acts as the link between operations and regional and global teams, enabling operations to focus on incident resolution. This role ensures clear communication and adherence to KPIs such as response ...

different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding … maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence, reviewing service scope, SLAs, OLAs and other agreements ...

different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding … maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence, reviewing service scope, SLAs, OLAs and other agreements ...

high performanceOur client is seeking a Service Desk Manager to ensure the smooth running of their MSP service desk, with a focus on SLA performance, customer feedback and team morale. You'll manage multi-site service desk leaders, own SLA delivery, champion customer experience and drive continuous process and people … improvements. You must have experience of working within a Managed Service Provider (MSP)Key responsibilitiesOwn and drive SLA performance and service delivery across the service desk, supported by the Operations Manager. Ensure effective ticket lifecycle management (logging → escalation → resolution) and escalate appropriately. Review ticket audits, deliver coaching/training ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … Performance, Risk and Resilience Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … Performance, Risk and Resilience Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … Cross-Function CoordinationCyber Service Performance, Risk and ResilienceGovernance and Integrated Service ReviewsStakeholder and Supplier EngagementContinual Improvement and Service MaturityInternational Cyber Service Reporting, Catalogue and SLA ManagementSkills and ExperienceStrong experience in IT Service Management or service integration within a complex, multi-supplier environmentStrong experience supporting Cyber or security services as managed ...

alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver on SLA’s Advanced skills in troubleshooting and analysis ...

wireless, AV), ensuring high availability and business continuity.- Govern technical escalations to internal business-line teams as if managing external service providers, driving SLA accountability, technical boundaries, and strict resolution quality.- Drive regional observability and service performance by curating real-time dashboards, refining alerts, and leveraging KPIs to optimize capacity … automation frameworks to eliminate manual tasks, accelerate service delivery, and enhance regional operational scale.- Oversee ITSM ticket lifecycles and disciplined escalation management, ensuring strict SLA adherence, effective prioritization, and timely stakeholder updates.- Provide day-to-day team leadership and quality oversight while acting as a hands-on SME and working ...

based within London & other global POPs. Flexibility of working location is required. Subject to work loads and Datacenter cover requirements and due to their SLA’s you should be able to get to sites within 2 hours which means you must have your own car and probably live in London … least inside the M25. Primary duties: • Respond & assist with CSC Faults within 1 hour. • On Call Rota - Respond & assist with CSC. 2 Hour SLA to site. • Respond & assist with Provisioning tasks. • Provide cover for Datacenter. • Pre-Staging & testing of new equipment & network deployments. (Cabling – copper or fibre infrastructure, Labelling, Basic ...

resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily ...

London, UK - Hybrid, GBR • Marketing DescriptionAbout CloudBeesCloudBees helps organizations build, run, and govern software factories, giving enterprises the confidence to ship software better, faster, and safer. Writing code is no longer the bottleneck. Governing what ...

delivery objective of this role is to ensure all project requests, process events and project deliverables result in zero missed Service Level Agreement (SLA) conditions, This role delivers build services to clients by managing customer requirements through to a pre-determined effective resolution. The lead element of this role ...

Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an excellent opportunity for an experienced Service Desk professional looking to take ownership of service delivery, drive operational improvements and develop … mentoring to ensure a consistent, high standard of service. Managing incidents and service requests , ensuring tickets are prioritised, allocated and resolved within agreed SLA targets. Acting as an escalation point for complex technical issues , working closely with technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk ...

Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an excellent opportunity for an experienced Service Desk professional looking to take ownership of service delivery, drive operational improvements and develop … mentoring to ensure a consistent, high standard of service. Managing incidents and service requests , ensuring tickets are prioritised, allocated and resolved within agreed SLA targets. Acting as an escalation point for complex technical issues , working closely with technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk ...

SC Cleared Storage Engineer - London - Hybrid - Inside IR35 - 500 - 600 per day Core Tasks To Include: Responsible for managing day to day operations working on BAU tickets including Incidents, Work Orders, Problems, BAU Improvements and ...

SC Cleared Storage Engineer - London - Hybrid - Inside IR35 - £500 - £600 per day Core Tasks To Include: Responsible for managing day to day operations working on BAU tickets including Incidents, Work Orders, Problems, BAU Improvements and ...

SC Cleared Storage Engineer - London - Hybrid - Inside IR35 - £500 - £600 per day Core Tasks To Include: Responsible for managing day to day operations working on BAU tickets including Incidents, Work Orders, Problems, BAU Improvements and ...

Infrastructure Engineer (Storage) - London - Hybrid - Inside IR35 - £500 - £600 per day Core Tasks To Include: Responsible for managing day to day operations working on BAU tickets including Incidents, Work Orders, Problems, BAU Improvements and projects ...