26 to 50 of 102 Service Delivery Jobs in Yorkshire

Holdsworth Recruitment Ltd is seeking an IT Service Delivery Manager to lead an IT support team and improve how technology services are delivered across the business. You will oversee day-to-day service performance, support your team and work with colleagues to make IT services more effective. ...

that drive new business acquisition, maximise customer retention, and increase revenue from existing clients. Working closely with the leadership team, marketing, technical consultants, and service delivery teams, you will play a key role in shaping the company's growth strategy and ensuring sales targets are consistently achieved. … accounts. Support Account Managers in identifying cross-sell and upsell opportunities. Drive customer retention and long-term contract value. Ensure customers receive exceptional service and strategic account planning. Commercial Management Monitor sales metrics, pipeline health, conversion rates, and team performance. Support complex negotiations and contract discussions. Work alongside technical ...

manages several critical digital systems and key elements of the Government's critical national infrastructure. Enterprise Security & Risk Management (ESRM) supports the secure delivery of DWP business, empowering the Department to operate within its security risk appetite, prioritise security improvement activities and maximise return on security investment. … someone who can see the bigger picture, build credibility with senior stakeholders, challenge constructively, and provide clear analysis of how security risks could affect service delivery, resilience, people, data, assets and public trust. We would love to hear from you if you can demonstrate your skills and experience ...

Full-time | Permanent Baildon, West Yorkshire £45,000 - £55,000 + benefits IT Manager job in Baildon – leading IT strategy, infrastructure, cyber security and service delivery for an established construction business, supporting both office and site-based teams. The Role An established contractor is looking for an experienced … suppliers and assets , providing user support and identifying opportunities to improve technology and systems across the business. Key Responsibilities Lead IT strategy, infrastructure and service delivery across the business Manage cyber security, data protection and business continuity Oversee IT systems, software licences, hardware and technology platforms Manage relationships ...

Service Delivery Manager Location: Wakefield Salary: £30,000 - £40,000 This is an exciting opportunity to join a highly regarded, well established SaaS business who specialise in compliance and energy software. This individual will own a portfolio of high-value key accounts as their trusted advisor - driving retention … SaaS platform. What you'll do: Be the go-to contact for a portfolio of key accounts, from operational teams to senior stakeholders Lead service reviews, manage escalations, and champion smooth onboarding Drive 100% renewal success and identify upsell opportunities across our module set Own account growth plans targeting ...

summary The Cyber Security Advisor is a key role within the national cyber services portfolio, supporting the delivery of the NHS Data Security and Protection Toolkit (DSPT), the national data security assurance framework for health and care organisations. The DSPT receives over 61,000 submissions annually and provides critical … expert guidance, managing complex enquiries, supporting platform development and testing activities, and delivering communications, webinars and engagement initiatives. The role is responsible for ensuring service requests and issues are managed effectively and consistently, maintaining high standards of customer service and supporting organisations to meet their data security obligations. ...

deliver the Workplace portfolio strategy, roadmap and lifecycle plans. Drive the development and continuous improvement of Workplace products and services. Develop scalable, standardised service offerings that deliver customer value and commercial success. Own service packaging, pricing and commercial propositions. Manage the strategic relationship with Claranet Portugal, ensuring alignment … across service delivery, capability development and portfolio objectives. Identify opportunities to increase adoption of Workplace services and adjacent Claranet solutions. Monitor customer feedback, market trends and portfolio performance to drive innovation and growth. Collaborate with Sales, Customer Success, Delivery and Managed Services teams to support customer success ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking … driving operational transformation through the adoption of AI, automation, data, and integration capabilities. This role serves as the global advocate for AI-enabled delivery, leading the strategy, execution, and cultural adoption of automation and data-led decision-making across PSG. Success in this role is defined by accelerating delivery ...

join us? DWF is looking for a Contracts Delivery Manager to join our growing Central Legal Operations team. Based in Manchester, this is an exciting opportunity to lead the delivery of commercial contracting projects for a range of clients, combining your technical contracts expertise with project management, client … relationship management and legal technology. Working closely with Legal Advisory teams and our offshore delivery centre in India, you'll play a key role in shaping innovative contract management solutions while helping clients drive greater efficiency and value from their contracting processes. ResponsibilitiesReporting to the Operations Delivery Director ...

summary The purpose of ABLs Be U North Yorkshire Service is to provide autism assessments for children and young people aged 4-18, via the NHS. Main duties of the job Provide a high-quality, confidential, and efficient administrative service supporting the Be U North Yorkshire team. Responsibilities … accurate records and filing systems. The role also involves managing the team diary, responding to email and phone queries, supporting new staff inductions, overseeing service reporting, and producing performance data. Strong communication, organisation, and IT skills are essential to ensure the smooth and professional running of the service. About ...

contribution in a challenging and rewarding environment. The Head of Infrastructure/Senior Infrastructure Manager will be responsible for the following: Own the operational delivery of Network and Infrastructure services, ensuring stability, availability and performance Provide strong technical leadership across enterprise network, compute, storage, and infrastructure platforms Lead … service management, incident resolution and problem management Drive delivery of infrastructure programmes and projects Support technology transformation initiatives and roadmap delivery Manage suppliers and service partners against agreed SLAs Act as the senior escalation point for major incidents Work closely with Architecture, Engineering, Security and Service ...

question types, bespoke proctor-to-candidate ratios, and cohort-specific security thresholds. SLA Alignment and Client Consultation: Act as the consultative expert, ensuring client Service Level Agreements (SLAs) match qualification compliance realities while providing practical, stress-free solutions for both administrators and candidates. Our Range and Impact EDExams operates … Reporting: Comprehensive cohort reporting, audit logs, and performance data providing clear, actionable insights for institutional decision-makers. Key Responsibilities Total Accountability, Platform Administration and Service Delivery Hold single-point operational accountability for the end-to-end examination, diagnostic, and mock assessment lifecycle across all client accounts ...

organisation's information systems and IT infrastructure. The role leads the IT team, ensuring high-quality technical support, secure operations, and the effective delivery of technology services that support business objectives. You will manage the IT team, including the IT Lead Administrator, a Front of House IT Support apprentice … third-party support; providing leadership, mentoring, workload management, and performance oversight while ensuring exceptional service to all users. Key Responsibilities Leadership and Team Management Lead, manage and develop the IT team. Set objectives, monitor performance, conduct regular reviews and annual appraisals. Allocate work and prioritise support requests. Provide coaching ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design and implement automation frameworks ...

customers. The role carries end-to-end responsibility for the organisation’s technology capability, including Dynamics 365 Finance & Operations, enterprise applications, IT infrastructure and service delivery, cyber security, data and integration, strategic technology partners, and digitally enabled business transformation. While the Technology Director will operate at a senior … management of critical incidents. Key Responsibilities Define and execute a business-focused technology strategy, roadmap and operating model, ensuring priorities, investment and delivery support organisational growth and operational performance. Provide strategic technology advice to the Executive Leadership Team, balancing investment opportunities, emerging technologies, commercial priorities and risk, while establishing ...

Zenzero Solutions Ltd is seeking a Service Desk Manager to lead the service desk team and ensure a consistently excellent customer experience. You will manage performance against KPIs and SLAs while driving improvements across ticket handling, incident resolution and service reporting. Working with global stakeholders, you will … shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams. #J-18808-Ljbffr ...

Start date: beginning October 2026 To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Undertake … function. Participate in internal meetings, as required, to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain ...

services, this is an exceptional opportunity to make a measurable impact. What You’ll Be Doing Lead, support, and develop the IT operations and service delivery team Manage daily IT operations across cloud, infrastructure, and on‐prem environments Own Azure, M365, Entra ID, Intune, endpoint, networking, patching … Disaster Recovery Maintain system stability, performance, and security Enable the business to move to a DevOps and Product Delivery model Deliver improvements across service quality, processes, and user experience Work closely with internal teams to support business growth and operational needs What You’ll Bring Experience managing ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking … work and help our customers which is always supported by strong human insight and communication.A core engineer who owns the day-to-day delivery, resilience and improvement of our online products and services. The Cloud Operations Engineer resolves incidents independently, builds and maintains automation and Infrastructure as Code ...

systems, security, and support are reliable, secure, cost-effective, and aligned to business priorities. The role combines operational ownership of day-to-day IT delivery with strategic leadership, governance, supplier management, and the development of a technology roadmap that supports growth, resilience, and continuous improvement. This role … strategy and roadmap: Develop and maintain an IT strategy that supports business objectives, improves operational effectiveness, and enables future growth. Service delivery: Ensure the IT function provides responsive, reliable, and professional support to users across the business, with clear processes, ownership, and performance standards. Infrastructure and networks: Oversee ...

customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost. Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element … Core Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value. HMRC has around 400 FTE working within the end-to-end Commercial function, although ...

ambitious targets and a commitment to being industry leaders.As a Manager, you will play a key role in leading complex client engagements, driving the delivery of cutting-edge contracting solutions, and fostering strong client relationships. You will lead high-performing project teams to deliver high-quality services … this role, you will possess deep expertise in consulting, transformation, and the contracting ecosystem. You will be responsible for the successful management and delivery of a portfolio of complex engagements, ensuring their profitability, productivity, and client satisfaction. A key focus will be on continuous innovation, developing new methodologies ...

needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user … Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering ...

Compliance EDClass adheres to world-class standards across data protection, technical resilience, and pedagogical quality: ISO 9001: Certified for Quality Management Systems, ensuring consistent service delivery and operational efficiency. ISO 21001: Certified specifically for Educational Organisations Management Systems (EOMS), demonstrating our commitment to learner-centric outcomes and best ...

resolution and asset care Collaborating cross functionally to resolve operational issues Leading root cause analysis and implementing corrective actions Managing contractors and third-party service providers Ensuring SLA compliance and strong service delivery Overseeing site wide facilities management including cleaning, utilities and infrastructure Ensuring environmental compliance … response planning and incident management Supporting infrastructure, energy and building services projects Monitoring budgets, reporting KPIs and driving continuous improvement Managing labour, Opex and service support budgets circa £5M Overseeing procurement of parts, materials and critical stock Delivering automation and facilities projects, upgrades and modifications The Person: Extensive experience ...