Customer Success Manager
- Hiring Organisation
- Edwards Employment Solutions Ltd
- Location
- Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 45,000 - 55,000 Annual
next Customer Success Manager, leading a high performing team and shaping the customer experience strategy. You ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership, you ll play a key role in improving customer … identifying opportunities for growth. About the Role Leading, coaching, and developing a high performing Customer Success team Driving customer satisfaction and retention through excellent service delivery Managing customer escalations and ensuring timely, effective resolutions Identifying upsell and cross sell opportunities to support revenue growth Monitoring team performance against ...