1 to 25 of 91 Service Delivery Jobs in the North of England

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates ...

Head of Managed Services to lead and evolve a critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia … commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale. Core Responsibilities Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally. As a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks and establish … duties of the job The role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders. You will be responsible for the overall integrity ...

Head of Service Delivery - Warrington £80,000 - £100,000 Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating … team members to ensure that all go live projects have necessary and correct; administration, resources, compliance and approvals from relevant bodies to proceed with delivery of projects and that these are resourced efficiently and effectively to deliver optimum ROI * Facilitate the development and effectiveness of the SMT by building ...

Position: Service Delivery Lead. Location: Wolstenholme Funeral Directors, Accrington Job Type: Full-time, 38.33 Hours per week. Salary: £30,900 per annum We're looking for a dedicated and compassionate individual to join our team at Wolstenholme Funeral Directors as a Service Delivery Lead . … with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way. The Role As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity ...

Position: Service Delivery Lead. Location: John Brierley & Son Funeral Directors Job Type: Full-time, 38.33 Hours per week. Salary: £32,960 per annum We're looking for a dedicated and compassionate individual to join our team at John Brierley & Son Funeral Directors as a Service Delivery … with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way. The Role As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity ...

summary This exciting role is for those people who have a thirst for service delivery projects whilst keen on having a real impact on how the UK manages its emergency communications services. This role will work on projects in the ARP Service Programme, focusing on service delivery to ambulance Trusts including the introduction of a new Service Partner , Service Desk and associated ITIL processes, a new support process for Control Room positions and the transition of support for radio terminals to new suppliers. No two days are the same working ...

summary This exciting role is for those people who have a thirst for service delivery projects whilst keen on having a real impact on how the UK manages its emergency communications services. This role will work on projects in the ARP Service Programme, focusing on service delivery to ambulance Trusts including the introduction of a new Service Partner , Service Desk and associated ITIL processes, a new support process for Control Room positions and the transition of support for radio terminals to new suppliers. No two days are the same working ...

Role: Service Desk Manager Location: Blackburn (Hybrid Working) Salary: £45,000 (depending on experience) A growing Managed Service Provider based in Blackburn is looking to bring on an experienced Service Desk Manager to lead and develop their technical support team. This is a fantastic opportunity for someone … with strong leadership skills and a background in IT support environments to take ownership of a busy service desk and drive service excellence. You’ll be responsible for overseeing the day-to-day operations of the support team, ensuring tickets are managed effectively, service levels are maintained ...

This role is critical in ensuring the effective storage, management, and lifecycle control of Trust IT equipment, while delivering a consistently high level of service in line with agreed policies, procedures, and service level agreements. Key Responsibilities Provide day-to-day support for Stores Department services, ensuring adherence … policies, procedures, and service standards. Deliver excellent customer service by ensuring processes are followed and service requirements are consistently met. Report incidents and service issues to line management promptly to ensure SLAs are achieved. Support the safe storage, movement, and delivery of IT equipment, working ...

razorblue role: We are looking for a Service Delivery Team Leader to join our growing team of like-minded people. You will champion a client-centric mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel … encompass: Manage a client support team in investigating issues, resolving requests, documenting incidents, adhering to SLAs, and ensuring excellent service. Direct line management of service desk staff including performance reviews, training, scheduling, and mentoring. Recruit and interview new hires. Monitor support delivery KPIs like response times, issue resolution ...

Service Delivery Consultant. Leeds Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments. Youll … customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

people management, operational oversight, and stakeholder engagement. While technical knowledge is important, your primary focus will be leading people, managing workloads, and driving consistent service standards . This role is office-based in Bolton. The site operates 24/7, so flexibility is required to support operational needs, rota … managing a team of NOC Operators, creating a positive, accountable, and high-performing environment Managing rotas, resourcing, and workload planning to ensure consistent SLA delivery across a 24/7 operation Supporting recruitment, onboarding, training, and ongoing development of the team Acting as an escalation point for operational issues ...

razorblue role: We are looking for a Service Delivery Team Leader to join our growing team of like-minded people. You will champion a client-centric mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel ...

Service Delivery Consultant. Leeds Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments. Youll ...

Technology is recruiting a NOC Team Leader for a growing managed services organisation in Bolton. This role is focused on people, process, and service delivery within a Network Operations environment, not technical leadership. The Role You'll take ownership of the day-to-day running … operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support new tools/systems Skills & Experience Experience in a NOC, MSP, ISP, or service operations environment Proven ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis on Hull and the surrounding areas. If you're a Business Development Manager with experience within … cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

winning UK technology provider delivers innovative Managed IT Services, Cloud Solutions, and Infrastructure support to a diverse client base. With a strong reputation for service excellence and customer satisfaction, the organisation partners with businesses across multiple sectors to modernise IT environments, improve operational efficiency, and drive digital transformation. Backed … relationships based on trust and value Act as the primary point of contact for client engagement and escalation Lead account reviews, commercial discussions, and service alignment conversations Drive contract renewals, retention, and account expansion Deliver tailored proposals, presentations, and commercial agreements Maintain accurate CRM records, forecasting, and reporting Internal ...

leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience ...

Role: Service Desk Team Lead Location: Whalley (On-site initially, hybrid available further down the line) Salary: £30,000 – £35,000 (depending on experience) A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. This … into a leadership role while still remaining technically involved on a day-to-day basis. You’ll play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base. The Role ...

Role: Service Desk Team Lead Location: Whalley/Clitheroe (On-site initially, hybrid available further down the line) Salary: £30,000 £35,000 (depending on experience) A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. … into a leadership role while still remaining technically involved on a day-to-day basis. Youll play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base. The Role ...

Analyst to join a multi-disciplinary digital team delivering complex, user centred digital services.This role will suit someone who enjoys working across the full delivery lifecycle, from early discovery through to go-live, and who is comfortable collaborating with product, delivery, design and engineering colleagues to improve systems … processes and services. The Role You'll support digital projects from inception to delivery, contributing high quality analysis that helps teams understand problems, define solutions and deliver meaningful improvements. Working across multiple products and services, you'll facilitate workshops, engage stakeholders and translate user and business needs into clear ...

Description Netstratum is seeking a highly experienced ITSM professional with deep expertise in Freshservice to lead the design, configuration, and implementation of our service management platform. This role will play a critical part in replacing our existing system, Cherwell Service Management, and ensuring a smooth migration while optimizing … workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of Freshservice Design scalable ITSM workflows aligned ...

Assistant Director (Information Governance and Data Protection) you will lead our team of information governance professionals and will not only oversee the delivery of existing services but will have responsibility for growing our client base and developing our service to meet future challenges. You will have primary responsibility … operating across the NHS in the Northwest and beyond as well as in the wider public and third sectors providing assurance, advisory and direct delivery services to approximately 60 organisations on a commercial contractual basis. The Assistant Digital Director (Information Governance and Data Protection) is a critical role, providing ...