1 to 25 of 198 Service Delivery Jobs in the North of England

building, and maintaining the company's Observability platform. This role ensures that our technology platforms operate efficiently and reliably, providing early insights for Engineering, Service Reliability, Service Delivery, and DevOps teams. The CoE Lead will manage the contract with third-party providers responsible for the execution layer … ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs). The position involves a 75% focus on the design of frameworks and a 25% focus on implementation and adoption. What You'll Be Doing: We are looking for an experienced CoE Lead to design, build, and … maintain our Observability platform. The CoE Lead will work closely with DevOps, Engineering, Service Reliability, and Service Delivery teams to continuously improve our Observability capabilities. This role is a technical, hands-on position with a 75% focus on framework design and 25% on implementation and adoption. You More ❯

Manage service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service whilst developing lasting customer relationships. The Service Delivery Manager is responsible for managing the IT Service Desk team which provides front line Incident and Request … Management across all IT services. They are responsible for ensuring that all incidents and service requests are handled effectively across all channels within agreed Service Levels to deliver customer satisfaction. The Service Delivery Manager is responsible for developing and implementing the strategy, standards, and procedures within … the Service Desk. The post holder is responsible for the Service Desk tool and Knowledge Base. They are responsible for analysing usage of applications, incidents, and requests to identify problems and proactively reduce call volumes. Is expected to work effectively within a team, working most closely with the More ❯

Senior IT Service Delivery Manager Permanent Leeds/Hybrid Working The Senior IT Service Delivery Manager is responsible for overseeing the delivery of IT services to the wider organisation. The primary role involves managing the day-to-day operations of IT service delivery - both in house delivery and services provided by third-party suppliers - ensuring that services are delivered efficiently, effectively, and according to agreed-upon service levels or key performance indicators (KPIs). This role is critical to ensuring the seamless operation, continuous improvement, and strategic alignment of IT … services with business objectives Service Delivery/Leadership Negotiating and defining SLAs and KPIs with clients or internal stakeholders, and ensuring that these are met or exceeded Overseeing and assurance of the operation of the Infrastructure & Operations team - which involves handling incident management, request fulfilment, change, problem & service More ❯

temperature mapping services to NHS, healthcare, and life science organisations. For over 30 years we have continued to deliver outstanding system reliability and unrivalled service standards. Reporting to the Head of Operations, you'll have responsibility for overseeing the delivery of professional services to customers overseeing the field … service Site Engineer team. This role requires both technical knowledge and strong management skills to ensure high-quality service delivery, customer satisfaction, and team performance. This is a hybrid role, with a minimum of 3 days per week working from our office in Congleton. Job Responsibilities: Customer … Relationship Management: Serve as the main point of contact between the company and back-to-base customers for service-related matters. Build and maintain strong relationships with customers to ensure satisfaction and retention. Act as a trusted advisor, understanding customer needs and ensuring services are delivered to meet those More ❯

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … incurred beyond the designated base office will be covered by the business. Key Responsibilities Strategic Leadership: Support the development and implementation the organisation's service delivery strategy, ensuring alignment with overall organisational objectives, commissioner requirements, and participant needs. Operational Oversight: Oversee the day-to-day operations of service delivery, working with the Senior Operations Manager to ensure that all programmes are delivered in line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to More ❯

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … beyond the designated base office will be covered by the business. Key Responsibilities Strategic Leadership: Support the development and implementation of the organisation's service delivery strategy, ensuring alignment with overall organisational objectives, commissioner requirements, and participant needs. Operational Oversight: Oversee the day-to-day operations of service delivery, working with the Senior Operations Manager to ensure that all programmes are delivered in line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to More ❯

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … incurred beyond the designated base office will be covered by the business. Key Responsibilities Strategic Leadership: Support the development and implementation the organisation's service delivery strategy, ensuring alignment with overall organisational objectives, commissioner requirements, and participant needs. Operational Oversight: Oversee the day-to-day operations of service delivery, working with the Senior Operations Manager to ensure that all programmes are delivered in line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to More ❯

Join us at cardfactory for the exciting role of IT Service Delivery Manager - Data & Digital. This position offers a fantastic opportunity to guarantee top-notch services for our colleagues, meeting SLAs, documenting service processes, and fostering a culture of continuous service enhancement. As the Service … Data & Digital (SMDD), you will establish and nurture positive relationships with key stakeholders, enhance supplier performance, and oversee IT support contracts to ensure successful service delivery that adds value and remains aligned with organizational requirements. Additionally, the SMDD will focus on aligning the Service Management function with … the company's long-term strategic objectives. Ready to drive excellence in service delivery and strategic alignment? Join us in this pivotal role at cardfactory. Based at Junction 41 in Wakefield, hybrid way of working, colleagues are required to work in the office for a minimum of More ❯

you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses … managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery Manager More ❯

you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses … managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery Manager More ❯

complex and challenging contractual performance on behalf of the NHSBSA. You will drive value and efficiencies, embed transformational change and look to continuously improve service provision, performance and customer experience. We're committed to being a flexible employer and are currently hybrid working. The office base for this role … in Newcastle on Thursday 5th and Friday 6th June. What do we offer ? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS … teams and stakeholders to deliver impact. Provide strategic, technical and professional expertise to deliver a complex commercial and estates agenda. Drive business development and service improvement opportunities through commercially maximising emerging technology, digital user interfaces and utilising data, to meet user needs of rapidly developing and complex national business More ❯

Service Delivery Team Lead – 12-Month Fixed-Term Contract Location: Hull – Hybrid/Flexible Working Fixed Term Contract: 12 Months (Maternity Cover) We’re looking for an experienced Service Delivery Lead to join a forward-thinking and innovative organisation. This is an excellent opportunity to step … into a leadership role, ensuring the seamless delivery of SaaS-based products and providing best-in-class customer support. If you thrive in a dynamic environment, are passionate about service excellence, and enjoy driving operational improvements, this could be the perfect opportunity for you. What You’ll Be … Doing: ✅ Overseeing the Product & Service Desk teams , ensuring optimal performance and team wellbeing ✅ Leading the delivery and development of SaaS product roadmaps, ensuring alignment with business strategy ✅ Managing service desk operations, including incident resolution and change requests ✅ Driving data-led decision-making by refining operational metrics, KPIs More ❯

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role. You would be working Monday to Friday, 37 hours a week, working 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Please … note: Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME … OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map More ❯

of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview We are looking for a Senior Service Delivery Manager to join our high calibre team responsible for delivering an extensive range of corporate secretarial and governance services to ensure that … legal entities are compliant with local requirements. You will be responsible for leading a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a … developing and growing team. Main Responsibilities Overall responsibility Service: monitoring performance, ensuring targets are met, and enhancing client experience. Finance: leading enhanced financial performance, including reducing spend, increasing revenue, and utilising data for accuracy of reporting. Operations: ensure processes are understood and embedded, introduce managed change projects, and seek More ❯

IT Service Delivery Manager Newcastle United Permanent Newcastle Upon Tyne Competitive Salary Closing Date - 9th May We are the heartbeat of the city. Join us as we continue to build on our long and proud history, striving to be the best in everything we do, both on and … uniting people and communities, we invite you to be part of the exciting next chapter at Newcastle United. About the role As the IT Service Delivery Manager, you'll lead a skilled IT team, ensuring top-tier support and service delivery. You will demonstrate strong leadership skills … implement industry best practices, and play a pivotal role in the club's technological evolution. Your Impact You will manage and mentor the IT Service Delivery team, fostering a high-performance culture. Your key responsibilities will be to ensure effective and efficient delivery of the Club's More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment More ❯

Service Delivery Manager - Pensions Senior Consultant Middlesbrough Hybrid Full Time Permanent Ref: 002794 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and … where talented people can flourish and achieve their highest potential. We are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This role would suit someone with previous experience in a similar or managerial pensions role where … they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches. As a Service Delivery Manager with XPS you will: Assist the Operations Manager with the management and delivery of pension administration services across Public Sectors schemes. Contribute to maintaining the high More ❯

Join Ligentia! Are you a driven and experienced IT professional ready to lead and elevate technology service delivery? We’re seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology … Leeds, with occasional evening or weekend work required for urgent issues. Your Role: Team Leadership: Manage and mentor a small team of helpdesk technicians. Service Delivery: Oversee the timely resolution of issues and adherence to SLAs. Customer Support: Act as the primary escalation point for customer issues. Process … Improvement: Identify and implement best practices to enhance service delivery. Reporting: Generate regular reports on performance, satisfaction, and key metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Essential Substantial experience in IT/Technology service delivery. Strong leadership More ❯

join our client on a 6-month initial contract basis, working on-site at Manchester Airport. This role is key in delivering exceptional IT service support for customers, aligning with a newly defined Airport Support Model. Managing a team of 10-14 Field Service Technicians. The successful candidate … will lead service operations locally and regionally, ensuring optimal service delivery and fostering strong customer relationships. This position is expected to convert to a permanent role after the initial contract period. Key Duties Service & Customer Management: • Act as the primary customer contact for service performance … matters. • Perform regular service performance reviews and SLA reporting. • Coordinate service delivery during operational phases and manage escalations for service restoration. • Own and drive Continual Service Improvement Plans (CSIP) through proactive analysis and trend monitoring. Business Development & Commercial Support: • Support revenue growth by identifying opportunities More ❯

Are you a driven and experienced IT professional ready to lead and elevate technology service delivery? We're seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology services, managing … Leeds, with occasional evening or weekend work required for urgent issues. Your Role: Team Leadership: Manage and mentor a small team of helpdesk technicians. Service Delivery: Oversee the timely resolution of issues and adherence to SLAs. Customer Support: Act as the primary escalation point for customer issues. Process … Improvement: Identify and implement best practices to enhance service delivery. Reporting: Generate regular reports on performance, satisfaction, and key metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in IT More ❯

Job Description FTTP Area Manager - Service Delivery MJ QUINN INTEGRATED SERVICE Job Description We are excited to announce we are actively seeking a FTTP Area Manager in the Service Delivery department. The position will be field-based covering the West Yorkshire regions including Leeds and … will be responsible for a team of engineers, providing leadership, support, direction, and feedback for their role, while managing the local area to ensure Service Delivery targets are achieved. Your Role Will Include: Managing the team within budget constraints and seeking every opportunity to reduce costs and maximize … each team member is aware of the team, their individual targets, and is committed to playing a full part in achieving them. Technical Expertise & Service Delivery: Identifying opportunities for multi-skilling and cross-project working on the patch to help deliver the most efficient and effective field structure More ❯

a requiremement to attend our York office once per month. UK basd applicants only please. AIM OF THE ROLE Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers … who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the … wider team the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business. KEY RESPONSIBILITIES Responsibilities in this role may include but are not restricted to the following: Ensuring contracted levels of service provision to a portfolio of More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref. Have you got experience of leading a multi-skilled Operations team in a Cloud environment? Do you have experience in running a diverse team of Product Operations Specialists, and leading direction and strategy in a … of Excellence offering. We are already a diverse team of 80+ individuals, creating a dynamic and inclusive working environment whose skills cover Architecture, Development, Service Design, Operation and Governance. Job description Within HMRC, we have an exciting opportunity to lead the Enterprise Cloud Services (ECS) Platform Operations team where … digital transformation initiatives effectively. The role will require close collaboration with the key functions the HMRC Operations model which includes Product Development and Engineering, Service Management and Operations, Customer Groups, and other associated teams. The role will require a customer-first mentality with strong influencing skills and ability to More ❯

and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey. Service Delivery Specialist at Blue Wireless Based on our offices located in Chester UK, as our Service Delivery Specialist, you’ll be … the ‘air traffic controller’ ensuring the successful delivery of services for customers across Europe, UK, and Middle East managing the end-to-end process from order intake to order completion. As we quickly expand across the region, the role will demand a self-starter, well-organized, proactive colleague, able More ❯

Services Team(s) offer a range of services to our Customers: Application Support, covering the entire suite of Oracle HRMS products, including HR, Self Service, Learning Management, Recruitment and Payroll on both E-Business Suite and HCM Cloud Hosting and DBA Services Business Process Outsourcing for HR Administration and … Payroll Solutions Testing-as-a-Service You will: Be the SME and primary contact for a large Payroll Customer; being the face of the Symatrix Payroll service Ensure provision of the Customer Payroll service, to the highest quality and Customer-focussed level Ensure compliance with Payroll and … HR legislation, GDPR and IS Policies and Procedures Provide a positive, personal, responsive and efficient service to all Customers Providing the fastest route to Customer resolution Set clear expectations and follow-up on what we say Recognise and respect differing levels of technical knowledge and adjust communication style accordingly More ❯