1 to 25 of 223 Service Delivery Jobs in the North of England

contact the recruiter directly. About the job Job summary Can you deliver high-quality IT services, build strong stakeholder relationships, and drive continual service improvement and manage service level agreements? Do you have the skills and experience to manage service performance, resolve complex issues, and ensure excellent … customer outcomes? Have yousuccessfully managed IT services and supplier-delivered contracts, working collaboratively with stakeholders to drive service performance, deliver measurable improvements, and ensure effective day-to-day service delivery? If so, we'd love to hear from you! As a Service Delivery Manager ...

contact the recruiter directly. About the job Job summary Can you deliver high-quality IT services, build strong stakeholder relationships, and drive continual service improvement and manage service level agreements? Do you have the skills and experience to manage service performance, resolve complex issues, and ensure excellent … customer outcomes? Have yousuccessfully managed IT services and supplier-delivered contracts, working collaboratively with stakeholders to drive service performance, deliver measurable improvements, and ensure effective day-to-day service delivery? If so, we'd love to hear from you! As a Service Delivery Manager ...

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. We’re looking for a Senior Service Delivery Manager to lead and transform IT service delivery for one of the UKs most ambitious nuclear … build organisations, operating at the forefront of the UK’s Small Modular Reactor (SMR) programme. This is more than a traditional service delivery role. We’re looking for someone who can transform, optimise and mature service delivery, bringing experience from a large-scale enterprise, scale ...

Service Delivery & Operations Manager - Cheshire Were working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function. This is a broad role combining team leadership, customer management, service delivery and technical oversight. … senior point of contact for customers. Key Responsibilities Lead and develop a team of technical professionals. Take ownership of day-to-day service delivery and performance. Monitor SLAs, KPIs, workloads and operational standards. Manage technical escalations and support the team when required. Build strong relationships with customers ...

Service Delivery Manager Permanent Location: North West, London based Salary: Competitive Negotiable Sellick Partnership is supporting a growing organisation providing maintenance, compliance and facilities services to social housing providers, public sector organisations and commercial clients. They are seeking an experienced Service Delivery Manager to lead … customer service and operational support teams. We are looking for a facilities management, property maintenance or a similar service-led environment to undertake this hands-on leadership role responsible for ensuring the smooth delivery of repairs, maintenance, servicing and project activities across both social housing and commercial ...

Role: Technical Services Manager Location: Middlewich, Cheshire Package: £6,000 Performance Bonus plus Contributory pension, Free parking, 28 days annual leave (rising with service), Company Vehicles We’re looking for an experienced Technical Services Manager to join an established Managed Service Provider in Middlewich, taking ownership … technical team and the delivery of IT support, projects and managed services across its customer base. This is a hands-on leadership role for someone who understands how an MSP operates. You’ll combine technical team management, service delivery, customer engagement and technical oversight, reporting directly ...

looking for an experienced IT Manager to join an established Managed Services business in Middlewich, taking responsibility for the technical team and the delivery of IT support, projects and managed services across its customer base. This is a hands-on leadership position combining people management, service delivery … grow. The Role As IT Manager, you’ll take ownership of day-to-day technical operations, ensuring customers receive a consistently high level of service while developing and supporting the engineers within the team. Previous experience working within a Managed Service Provider (MSP) environment is essential. ...

Role: Service Manager Type: Fixed Term Contract Location: Newcastle (Hybrid 3 days onsite) Duration: 12 months Clearance Required: SC Eligible About the Role We are seeking an experienced and commercially minded Service Manager to join a growing team delivering critical services for high-profile clients. This … excellent opportunity to take ownership of service delivery, manage key client relationships, lead multidisciplinary teams, and help drive continuous improvement across a complex operational environment. Based in Newcastle , this hybrid position offers the opportunity to work closely with clients, technical teams, and senior stakeholders while contributing to both ...

Service Delivery & Operations Manager - Cheshire Were working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function. This is a broad role combining team leadership, customer management, service delivery and technical oversight ...

Role Title: Service Desk Architect Contract: TBC Location: Sheffield. Hybrid 3 days per week onsite Rate: up to £577.76 p/d Umbrella inside IR35 Role purpose/summary Lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking … environment. Define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational data flows to improve service quality, resilience, user experience, and governance. Key Responsibilities Service Architecture Define the Service Desk target operating model, architecture standards, and transformation roadmap. Design scalable, resilient ...

Planning & Service Delivery Team Lead Location: Thorpe Park, Leeds, Hybrid working. Join us as a Planning & Service Delivery Team Lead! At Lowell, we're always looking for smarter ways to connect with customers and deliver great outcomes. As our Planning & Service Delivery Team Lead … motivate a team to deliver great results. Strong understanding of contact centre performance metrics, campaign optimisation and resource planning. Knowledge of Ofcom regulations, service level requirements and the controls needed to maintain regulatory compliance. Excellent analytical and problem-solving skills, with the ability to turn data and insight into ...

Planning & Service Delivery Team Lead Location: Thorpe Park, Leeds, Hybrid working. Join us as a Planning & Service Delivery Team Lead! At Lowell, we're always looking for smarter ways to connect with customers and deliver great outcomes. As our Planning & Service Delivery Team Lead ...

Morson Human Resources Limited is seeking a Senior Service Delivery Manager to lead IT service delivery for a high-profile UK nuclear SMR programme. The role focuses on transforming and maturing service delivery, governance and user experience across a large-scale environment. ...

experienced transport leader with a passion for developing people and driving performance? Do you enjoy motivating teams, solving operational challenges and delivering excellent customer service? Can you build a high-performing culture while ensuring safety, compliance and operational excellence? ArrowXL is looking for a Transport First Line Manager … Wigan depot, where you'll be empowered to make a real impact within our 2-person home delivery operation, in a supportive, collaborative environment where continuous improvement is encouraged. In this role, you will lead a team of colleagues, ensuring the safe, efficient and compliant operation of our transport ...

will involve taking the day-to-day lead on the administration of three large DB pension schemes, with a particular emphasis on client management, service delivery and building strong relationships with key stakeholders. It offers the opportunity to take greater ownership of client relationships while remaining closely involved … technical and operational delivery of complex DB administration.Opportunity to deputise for the manager. The Role You will act as a key point of contact for three large Defined Benefit schemes, ensuring a high-quality administration service and supporting the effective management of client relationships. Responsibilities will include: Leading ...

organisation undertaking a significant transformation of its Technology Operations function. As part of a newly established leadership team, they are seeking an experienced IT Service Improvement Manager to drive service excellence, improve operational performance and introduce innovative automation solutions that enhance both colleague and customer experiences. The Role … substantial future growth, this newly created leadership position will play a key role in shaping how IT services are delivered, helping to establish consistent service standards, improve user engagement and identify opportunities to increase efficiency through automation and AI-enabled solutions. Working closely with senior technology leaders, you will ...

intake through to handover. Leading the Design Coordination team, you’ll bring structure, pace and care to order validation, survey progression, workload planning and service delivery. This is a hands-on leadership role at the centre of our on-net delivery operation, where clear communication, accurate data … intake and validation, making sure customer orders are complete, accurate and technically feasible before they progress. Managing the regional order book, balancing priorities, capacity, delivery risks and SLA commitments. Monitoring team performance, quality and workload, using data to spot risks, resolve issues and improve ways of working. Coordinating survey ...

Role: Service Desk Manager Location: South Manchester Salary: £50,000£60,000 Job Description We are currently working with a growing and well-established technology business in South Manchester who are looking to appoint an experienced Service Desk Manager to lead and develop their support function. This … exciting opportunity for an experienced technical professional who is ready to take the next step into senior management. The role will combine technical leadership, service delivery, people management, customer engagement and pre-sales support. Responsibilities Lead and develop the technical team, including recruitment, mentoring and performance management. Oversee ...

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison … become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally. This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The Opportunity ...

with customers and naturally good at building relationships? Perhaps you already have experience as an Account Manager, Customer Success Manager, Client Success Manager or Service Delivery Manager, or you may be looking for the opportunity to progress from a customer service/customer experience (CX) role into … services and technology. Hold regular client meetings, via Teams and face-to-face as experience develops. Coordinate projects, resolve queries and manage any service issues or escalations. Produce service reports and identify opportunities for improvement. Support account retention and growth, identifying opportunities for additional services. Work closely with ...

management. The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. MJ Quinn’s customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services sector. … DEPARTMENT OVERVIEW The Service Delivery function within MJ Quinn is dedicated to the delivery of Fibre to the Premises (FTTP) services across the Openreach network. This department is focused on managing “On the Day” performance and driving completion through a structured 5-day retain model, ensuring ...

Inside IR35 Requires Active SC Clearance We are seeking a talented Senior Data Scientist to join a multidisciplinary analytics team supporting the delivery and transformation of services within the Later Life Service Group. The team delivers insight, advanced analytics, Machine Learning, and Artificial Intelligence solutions that help improve … services, support strategic decision-making, and drive measurable outcomes. Working closely with stakeholders across Service Delivery, Digital, and Transformation teams, you will play a key role in solving complex business challenges through the use of data science and analytical techniques. This is an opportunity to work with large ...

with deep expertise across Microsoft Azure, Microsoft 365 and Workplace Technologies, coupled with proven experience managing large-scale outsourced technology services through a Managed Service Provider (MSP). The successful candidate will act as the key interface between the business and its MSP, providing both technical oversight and strategic … while driving continuous improvement across the organisation's modern workplace environment.This is not a people management role. Instead, the focus is on managing technical service delivery, supplier performance, technology change and strategic workplace initiatives through an outsourced support model. Working closely with senior stakeholders, technology partners and service ...

with deep expertise across Microsoft Azure, Microsoft 365 and Workplace Technologies, coupled with proven experience managing large-scale outsourced technology services through a Managed Service Provider (MSP). The successful candidate will act as the key interface between the business and its MSP, providing both technical oversight and strategic … while driving continuous improvement across the organisation's modern workplace environment.This is not a people management role. Instead, the focus is on managing technical service delivery, supplier performance, technology change and strategic workplace initiatives through an outsourced support model. Working closely with senior stakeholders, technology partners and service ...

with deep expertise across Microsoft Azure, Microsoft 365 and Workplace Technologies, coupled with proven experience managing large-scale outsourced technology services through a Managed Service Provider (MSP). The successful candidate will act as the key interface between the business and its MSP, providing both technical oversight and strategic … while driving continuous improvement across the organisation's modern workplace environment.This is not a people management role. Instead, the focus is on managing technical service delivery, supplier performance, technology change and strategic workplace initiatives through an outsourced support model. Working closely with senior stakeholders, technology partners and service ...