Head of Customer Transformation
- Location
- Basingstoke, England, United Kingdom
which stands out from other organisations. This role is responsible for influencing and developing a great customer experience by leading on the design, implementation and architecture of end-to-end omnichannel customer journeys. Based from our offices in Basingstoke, you’ll combine home and office working in line with … experience throughout, as we aim to digitalise customer journey’s and further understand future improvements that can be made. Key Responsibilities Leading on the design of the omnichannel approach across the organisation through collaboration with managers, subject matter experts, Solution Architects, Process Managers as well as wider customer teams. ...