1 to 25 of 154 Service Design Jobs in the UK

Senior Service Designer (GDS) - Contract Rate: £470 per day (Inside IR35) Location: London/Remote Start Date: 1 June 2026 Duration: 6 months Clearance: Must be eligible for BPSS Role Overview We are looking for an experienced Senior Service Designer to work on complex, user-centred services within … government environment. This role aligns with the GDS Senior Service Designer definition and requires someone who can work with minimal supervision, influence across multidisciplinary teams, and help embed good service design practice. You will work closely with service managers, product managers, programme directors, delivery teams ...

Role As a Senior Service Designer at TCS Interactive, you will be a key contributor within the product design organisation, responsible for shaping, delivering, and continuously improving end‐to‐end service experiences across complex digital and organisational ecosystems. You will work in close partnership with Product Design Leads, UX/UI Designers, Researchers, Product Managers, Engineers, and wider business stakeholders to design services from early discovery through to delivery and optimisation. This role goes beyond execution; you will be expected to influence design direction, champion service design as a strategic capability ...

Service Design & Transition Lead - ECB Programme Contract: 12 Months Location: London - Hybrid (5 days in 10 in the office) Rate: Highly Competitive Status: Inside IR35 Working Pattern: Full-time We are currently recruiting for an experienced Service Design & Transition Lead to join a major transformation programme … bank in EMEA and meet the regulatory expectations of the European Central Bank (ECB). The successful candidate will lead the end-to-end service design and introduction lifecycle, ensuring all new or changed services are operationally ready, compliant, resilient, and aligned with both regulatory and internal standards. ...

looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on, senior role that spans the full service design lifecycle — from understanding the problem space … mapping service ecosystems, through to designing future-state experiences and supporting implementation. You'll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes. Services today are increasingly shaped by the interplay between human and automated touchpoints — including AI-enabled pathways. At this level ...

Deputy Service Design & Transition Lead | Public Sector Location: London (hybrid, 2 days on-site) Contract: £500 per day Outside IR35 Sponsorship: Unable to provide sponsorship for this position Clearance: NPPV and/or SC Cleared as a minimum A high-impact contract on a large-scale public sector … technology programme. As Deputy Service Design & Transition Lead, you will help shape the service architecture for complex systems and support the safe transition of technology services into live operations, deputising for the Service Design & Transition Lead. About the role Our client is a UK public ...

summary The Service and Interaction Design Lead plays a pivotal role within the User-Centred Design team in the Digital Directorate. This is a senior, expert practitioner position, responsible for providing professional leadership and ensuring that the most effective service and interaction design decisions … made to meet the needs of service users. In this role, you will lead and develop the organisation's design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital ...

summary The Service and Interaction Design Lead plays a pivotal role within the User-Centred Design team in the Digital Directorate. This is a senior, expert practitioner position, responsible for providing professional leadership and ensuring that the most effective service and interaction design decisions … made to meet the needs of service users. In this role, you will lead and develop the organisation's design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital ...

summary The Service and Interaction Design Lead plays a pivotal role within the User-Centred Design team in the Digital Directorate. This is a senior, expert practitioner position, responsible for providing professional leadership and ensuring that the most effective service and interaction design decisions … made to meet the needs of service users. In this role, you will lead and develop the organisation's design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital ...

summary The Service and Interaction Design Lead plays a pivotal role within the User-Centred Design team in the Digital Directorate. This is a senior, expert practitioner position, responsible for providing professional leadership and ensuring that the most effective service and interaction design decisions … made to meet the needs of service users. In this role, you will lead and develop the organisation's design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital ...

Service Design Architect (SC & DV-Eligible) - Secure Digital Services Defence & National Security Permanent | Remote (UK-based) Salary: up to £85,000 + benefits Shape secure digital services that actually get used This organisation delivers advanced, secure systems into some of the UK's most complex and mission-critical … defence and national security environments. As demand grows for assurance-led, user-centred digital services, we're looking for a Service Design Architect (SC & DV-Eligible) to ensure technical innovation translates into usable, scalable, real-world outcomes. This is a senior, influential role sitting at the intersection ...

Service Design & Introduction Lead (VP) City of London Hybrid (3/2 split) Contract £515 - £892 per day (via Umbrella) cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an IT Service Design & Introduction Lead … work with them on a contract. The responsibilities of the candidate will include: Lead service design and transition activities for ECB programme deliverables, ensuring regulatory compliance and operational readiness. Develop Service Design Packages (SDPs) and ensure all support, monitoring, and governance requirements are in place before ...

Lead Service & Product Designer/Product Owner- Tech Start Up SaaS Platform | Service Design | Product Design | User Research Contract : 6 Month sRate : £800 per day (Outside IR35 )Location : London (Hybrid – 2 days per week ) We're working with a fast-growing technology business building a data … driven SaaS platform that enables organisations to securely access, manage, and derive value from complex datasets at scal e.As a Lead Service & Product Designer, you'll play a pivotal role in shaping both the customer experience and the underlying service ecosystem. Working across product strategy, user research, service ...

Service Design Lead London (Hybrid) | 6-month contract | Inside IR35 My client, a leading global bank is looking for a Service Design & Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience. Key responsibilities: Lead end-to-end Service Design & Introduction for new and changed services Ensure services are fully operationally ready, supportable, and compliant ahead of go-live Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria Act as the bridge between delivery teams and BAU operations Run service ...

Service Design Lead (Contract) Hybrid (2-4 days/month onsite) £500/day (Inside) 6 Months We're looking for an experienced IT Service Design Lead to take ownership of service design across a complex, outsourced environment. This is a high-impact role … focused on shaping and assuring end-to-end IT services delivered in partnership with a third-party provider. The role: Lead the design and implementation of IT service management processes. Define end-to-end service models across internal teams and third parties. Ensure outsourced providers deliver scalable ...

Service Designer | National NHS Programme Rate: £500/day (Inside IR35) Location: Leeds, 1 to 2 days/month onsite Duration: Until November 2026 Start: ASAP The Role An experienced Service Designer is needed for a high-visibility national NHS programme. You will lead service design … across complex, multi-stakeholder workstreams, shaping services used by patients and clinicians across England. GDS and NHS experience are essential requirements. Key Responsibilities Lead service design activity from discovery through to live across one or more workstreams Plan and facilitate workshops, co-design sessions, and stakeholder alignment ...

Service Designer/User Researcher (Hybrid) Remote (occasional travel to South West London) Active SC Clearance Required £540 per day (Inside IR35) We're seeking a highly capable Service Design/User Research hybrid to support a major UK Government (GDS-aligned) programme, delivering user-centred digital … services at scale. This role is ideal for someone who can seamlessly blend GDS service design principles with robust user research practices, ensuring services are designed around real user needs and meet the highest government standards. Key Responsibilities Lead and deliver user-centred design and research activities ...

Cleared Service Designer - Contract Rate: Up to £500 per day (Inside IR35) Location: London (3 days per week on-site) Contract: Initial contract with strong extension potential We're hiring an experienced SC-cleared Service Designer to support the delivery of user-centred, GDS-compliant digital services within … central government environment. This is a high-impact role on a policy-backed programme where service design plays a critical role in shaping end-to-end user journeys, operating models and service outcomes. Key Requirements Active Security Clearance (SC) - must be current and transferable Strong experience working ...

About The Role As a Service designer at TPXimpact , you will work on projects to map and communicate services clearly and creatively, generating and exploring solutions using a range of visual methods, and using service prototyping to test assumptions and hypotheses. You will be able to think about … technologies, data, and organisational infrastructure that are needed as part of delivering successful service outcomes. As part of multidisciplinary teams, you will be able to work independently, and with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active ...

Senior Service Designer Working with exceptional peers, you will play a pivotal role in the design the end-to-end service framework for a large-scale public-sector delivery. This is a high impact role with real autonomy and a considerable voice within the SMT. Please note … this is a hybrid role with very limited travel to NI. Overview of role: You will play a pivotal role in designing the service for the Equip Programme encompassing the Oracle Fusion applications (HCM, Payroll, ERP, and SCM functional modules, where the key reporting tools are OTBI, BI Publisher ...

About Designit & Wipro Designit, Wipro's experience, innovation, and design business, works at the intersection of creativity, technology, and strategy to help ambitious organisations grow and transform. We take a holistic view of how services work - connecting people, processes, and technology to create experiences that are not only meaningful … experiences that are grounded in user insight and connected to measurable business outcomes. As an Intermediate-level Experience Designer, you will deliver high-quality design work with increasing independence, collaborate confidently within multi-disciplinary teams, and contribute to the creative ambition of every project you touch. You will ...

Service Design & Introduction Lead - Financial services - Up to £892 p/d inside IR35 via Umbrella My client within the banking sector is currently seeking for an IT Service Design and Introduction Lead. Knowledge & Skills Proven experience in Service Design and Transition within … regulated financial services environment. An understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management. Experience supporting large-scale transformation programmes, ideally within a Tier 1 banking context. Deep knowledge of ITIL v4 service management frameworks. Excellent stakeholder management and communication skills, with ...

Spring Boot background to support customer-specific delivery workstreams and wider digital transformation projects. The role requires hands-on architecture experience across modern service design, integration, cloud-hosted platforms and delivery governance. The successful candidate will help shape robust, maintainable and scalable services, working closely with engineering teams … Boot services and supporting platform components. Produce high-quality architecture artefacts including HLDs, LLDs, roadmaps, integration patterns, sequence diagrams and data models. Lead technical design governance, ensuring alignment with enterprise architecture principles, GDS Service Standard and delivery best practice. Provide technical assurance across delivery teams, suppliers and stakeholders. ...

Consultant/Senior Consultant – Service Designer £45,000 – £55,000/£60,000-£70,000 London, Newcastle, Glasgow & Manchester | Permanent Must be either eligible for or already hold an active Security Clearance We are working with a leading digital transformation consultancy that partners with major organisations to reimagine services … enhance customer experiences, and deliver meaningful digital change at scale. By combining strategy, design, technology, and data-led thinking, our client creates intuitive, accessible, and user-centred products and services across complex environments. The Service Designer will join a growing Digital Factory community of designers, researchers, strategists ...

Service Designer Permanent | Hybrid, Croydon | Home Office | SC cleared We are seeking a Service Designer to join Peregrine, supporting the Home Office on the Goods X-Ray Scanning Transformation (GXRST) Programme - a flagship initiative to modernise the UKs border screening capabilities. As a Service Designer, you will … play a key role in improving complex operational and digital services, delivering end to end service design within a challenging and evolving environment. You will focus on creating seamless, user centred services that balance critical national security requirements with the efficient and legitimate movement of people and goods. ...

Service Design Lead (Contract) Hybrid (2-4 days/month onsite) £500/day (Inside) 6 Months We're looking for an experienced IT Service Design Lead to take ownership of service design across a complex, outsourced environment. This is a high-impact role ...