1 to 25 of 146 Service Design Jobs

Service Design & Transition Manager - Insurance - Hybrid Service Design & Transition Manager Infrastructure, Service, Design City, London/Hybrid Permanent Up to £85,000 per annum + benefits + bonus Service - Transition - Manager - Insurance - ITIL - Infrastructure - Service Level Agreements - Service Design - Global … My client, a leading Life Insurer, are looking for a Service and Transition Manager who, following their extensive global expansion, will join the Division Centres Data Management and Operations team and take responsibility for all elements of the service design and transition processes. You will provide thought … supplier management, guidance and support to business and technology leaders and identify opportunities across IT and the wider Technology function to drive operational and service excellence. This is a combined leadership and hands-on practitioner role, so a successful multi-year background in 'hands-on' service design more »

Service Design & Transition Manager - Insurance - Hybrid Service Design & Transition Manager Infrastructure, Service, Design City, London/Hybrid Permanent Up to £85,000 per annum + benefits + bonus Service - Transition - Manager - Insurance - ITIL - Infrastructure - Service Level Agreements - Service Design - Global … My client, a leading Life Insurer, are looking for a Service and Transition Manager who, following their extensive global expansion, will join the Division Centres Data Management and Operations team and take responsibility for all elements of the service design and transition processes. You will provide thought … supplier management, guidance and support to business and technology leaders and identify opportunities across IT and the wider Technology function to drive operational and service excellence. This is a combined leadership and hands-on practitioner role, so a successful multi-year background in ‘hands-on’ service design more »

Role: Service Design Lead Offer type: This is a fixed term position until 15/11/2024 Salary: £43,160 - £49,000 Location: This is a remote role, based nationally NCS Trust is an equal opportunities employer, embracing diversity and inclusion. At NCS we respect and value … from Business in the Community, the Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Purpose Heading a team of service design associates, to develop and lead a codified, effective and cross-functional approach to service design across all offers of the … and live interactions Education resources and other support to schools New opportunities and services as required, working closely with the Business Development Team The Service Design Lead will also work with other key members of the Service Design & Evaluation team in implementing the NCS Monitoring, Evaluation more »

Service Design Specialist Salary: c. £50,000 per annum Hours: Full time - 35 hours Contract: Permanent Location: Hybrid Working (Head Office, West Bromwich) The West Brom are looking to recruit a Service Design Specialist reporting to the Service Delivery Manager. The Service Design Specialist is responsible for providing analysis and completion of the Service Design documentation for the transition of new or changed services into the live operational IT Services, across a portfolio of projects, providing assurance that all new or changed products and services meet IT Service operational … standards, which can be maintained by the support teams. This is a new role within the IT Service team and will be involved in developing the service standards, maturing the Service Design processes aligned with ITIL best practice, and establishing Service Design as a more »

platform that enables communication and collaborative working at SECRET across the majority of UK and devolved government departments and sensitive industry partners. The Rosa Service Organisation provides fixed and mobile SECRET products and services in 166 countries across the globe, allowing our users to create and share information securely. … most sensitive information in the UK. We can only do this by being an inclusive, diverse, and flexible organisation. You will work within the Design & Technology department alongside User Researchers and Product Managers to design the service wraps for our ground-breaking products. Job description At the … Rosa Service Organisation you will: Engage with User Researchers, Product Managers, Business Analysts and Service Team Members to plan, visualise and define new user and service processes by exploiting a range of service design methodologies. Develop and own the service design templates and more »

My client, a FTSE100 organisation are looking to recruit an experienced Service Design and Transition Manager to start ASAP. The role is remote and we can pay £530 per day (inside IR35). As the Service Design and Transition Manager you will be planning and organising … people, infrastructure, communication and material components of a service to improve its quality and the interaction between the Technology function and internal business customers. Reporting to the Lead Service Design and Transition Manager, you will join their expanding team. What will you do: Impact assessment, Service Design Documentation, including Service Design, Support Model and Support Model on a Page The regular review and amendment of all process documentation Ensuring service acceptance criteria at each stage of the project lifecycle from Design to Handover into BAU are met Early Life Support more »

We are currently looking for a Service Design & Transition Manager , who will play a crucial role in ensuring the seamless introduction of new services and changes to existing services within an organization to define the service and the service requirements. This role can be based our … and processes we use. What will you be doing in this role? In this key role, you will have a number of focus areas: Service Design and Strategy: - Collaborate with stakeholders to define service requirements, objectives, and success criteria. - Develop service design strategies and roadmaps … with project managers, developers, and operations teams to ensure a smooth transition process. Quality Assurance: - Define and enforce quality standards and best practices for service design and transition. - Conduct thorough testing and validation of services to ensure they meet established criteria. Change Management: - Implement change management processes to more »

Service Architect/Service Design Manager - IT Digital Support - £71,000 p/a ** My client is a leading global IT Digital Support organisation looking to hire a proactive Service Architect, to support the Global Service Management office. The key focus will be acting as … a SME during pre-sales, contracting and operational phases for global bids, to ensure service operation deliverables are correct, documented and costed correctly. Additionally, the incumbent is expected to build best practice global enablement propositions for current lines of business solutions utilising existing building blocks. The Service Architect … will be expected to: Define, create and manage global standard service architectures driving high levels of re-use (standardisation of service components). Develop template-materials and processes to encourage and implement Service Management best practices. Engage closely with customers during bid and project delivery to clarify more »

Service Architect/Service Design Manager - IT Digital Support - £71,000 p/a ** My client is a leading global IT Digital Support organisation looking to hire a proactive Service Architect, to support the Global Service Management office. The key focus will be acting as … a SME during pre-sales, contracting and operational phases for global bids, to ensure service operation deliverables are correct, documented and costed correctly. Additionally, the incumbent is expected to build best practice global enablement propositions for current lines of business solutions utilising existing building blocks. The Service Architect … will be expected to: Define, create and manage global standard service architectures driving high levels of re-use (standardisation of service components). Develop template-materials and processes to encourage and implement Service Management best practices. Engage closely with customers during bid and project delivery to clarify more »

Service Architect/Service Delivery Manager - IT Digital Support - £71,000 p/a ** My client is a leading global IT Digital Support organisation looking to hire a proactive Service Architect, to support the Global Service Management office. The key focus will be acting as a … SME during pre-sales, contracting and operational phases for global bids, to ensure service operation deliverables are correct, documented and costed correctly. Additionally, the incumbent is expected to build best practice global enablement propositions for current lines of business solutions utilising existing building blocks. The Service Architect will … be expected to: Define, create and manage global standard service architectures driving high levels of re-use (standardisation of service components). Develop template-materials and processes to encourage and implement Service Management best practices. Engage closely with customers during bid and project delivery to clarify functional more »

IT Service Management Consultant/Service Consultant (ITIL, Six Sigma) remote contract, outside IR35 IT Service Management Consultant responsible for assessing, designing, and implementing IT service management strategies and processes for major client's service management team. You will work closely with key stakeholders and … distributed service management team to identify areas for improvement, align distributed service management efforts. Strong background in IT service management frameworks, such as ITIL, Six Sigma, as well as excellent communication and problem-solving skills. Responsibilities: Conduct assessments of IT service management practices and processes refining … and improving service management benchmarks. Design and develop IT service management strategies and frameworks based on industry best practices. Collaborate with clients to identify improvement areas and develop action plans. Implement IT service management solutions, including process improvements, service catalog development, and service level more »

IT Service Management Consultant/Service Consultant (ITIL, Six Sigma) remote contract, outside IR35 IT Service Management Consultant responsible for assessing, designing, and implementing IT service management strategies and processes for major client s service management team. You will work closely with key stakeholders and … distributed service management team to identify areas for improvement, align distributed service management efforts. Strong background in IT service management frameworks, such as ITIL, as well as excellent communication and problem-solving skills. Responsibilities: Conduct assessments of large company s IT service management practices and processes … refining and improving service management benchmarks. Design and develop IT service management strategies and frameworks based on industry best practices. Collaborate with clients to identify improvement areas and develop action plans. Implement IT service management solutions, including process improvements, service catalog development, and service more »

IT Service Management Consultant/Service Consultant - Future Talent Pool Staffworx planning for future full stack projects in financial services and retail sectors. IT Service Management Consultant responsible for assessing, designing, and implementing IT service management strategies and processes for major client s service management … team. You will work closely with key stakeholders and distributed service management team to identify areas for improvement, align distributed service management efforts. Strong background in IT service management frameworks, such as ITIL, as well as excellent communication and problem-solving skills. Responsibilities: Conduct assessments of large … company s IT service management practices and processes refining and improving service management benchmarks. Design and develop IT service management strategies and frameworks based on industry best practices. Collaborate with clients to identify improvement areas and develop action plans. Implement IT service management solutions, including more »

Service Design/Transition Introduction Manager Remote working with ad hoc travel required Inside IR35 Job Description: This role is to manage the Service Introduction of New/Changed IT Services to one or more of our client's Change Delivery Value Streams. The key focus is … of operational requirements and/or artefacts are identified and managed through to delivery. To own and be accountable for all aspects of the Service Design & Transition process, including development, governance, compliance, reporting and continual improvement. Responsibilities * Manage the Service Introduction of one or more IT Services … within a Service Portfolio, aligned to one or more value streams. * Embedding and aligning the Service Introduction lifecycle into the ways of working which aligns and integrates the Service Introduction approach into the Value Stream delivery methodology. * Ensure that the primary IT services has a fully developed more »

Join Police Digital Service as a Service Strategy and Design Manager - £50,000 - £60,000 As part of the continuing expansion of our IT service provision, we are looking for an experienced Service Strategy and Design Manager to join the Team. This is a … key role in which the post-holder will be called upon to apply the necessary governance and control around the IT service lifecycle and to ensure IT Services are managed according to Police Digital Service's practices, policies, and processes. As part of PDS Enterprise Service Management … team, you will support PDS's efforts in supporting the implementation and delivery of the National Policing Digital Strategy, providing crucial service in managing the operational delivery of live mission critical national Policing systems. You will be responsible for ensuring that PDS can provide and deliver appropriate services and more »

an outstanding Senior User Researcher, who can make a positive impact, and who wants to contribute to the most demanding and exciting new digital service for the UK Government. Let’s be clear about the impact of your work – better digital services in government will change the face of … dramatically transform the future of millions of people. You have a strong research background, with experience in the full range of User research and design methods and the ability to translate research findings into actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team … Designers, and Analysts focused on the customer’s welfare reform programme. Specifically, for the current assignment, you need to have experience working closely with Service Design and Data Science teams, preferably within government and have strong CV and portfolio examples to demonstrate your expertise. We hope to find more »

The Role As the Service Architect you will provide service design expertise to CAE’s customers as part of CAE’s sales, pre-sales and bid management processes. You will be expected to capture customer requirements and understand desired customer outcomes, design the appropriate managed services … also take ownership of, and respond to, managed services questions in tenders and build the associated internal cost models. What you will be doing? Service Design Gather and document customer requirements for CAE’s managed services as part of CAE’s sales and pre-sales processes using face … Review customer provided information and identify options for meeting customer demands Build, tailor and provide customer facing proposals and internal cost models for managed service opportunities Take ownership of, and respond to, managed services questions in public- and private-sector tenders, building internal cost models as required to reflect more »

The Role As the Service Architect you will provide service design expertise to CAE’s customers as part of CAE’s sales, pre-sales and bid management processes. You will be expected to capture customer requirements and understand desired customer outcomes, design the appropriate managed services … also take ownership of, and respond to, managed services questions in tenders and build the associated internal cost models. What you will be doing? Service Design Gather and document customer requirements for CAE’s managed services as part of CAE’s sales and pre-sales processes using face … Review customer provided information and identify options for meeting customer demands Build, tailor and provide customer facing proposals and internal cost models for managed service opportunities Take ownership of, and respond to, managed services questions in public- and private-sector tenders, building internal cost models as required to reflect more »

Service Designer London £69,000 - £70,000 + benefits Flexible working (3 days in the office per week) Our client We’re growing a new Service Design team within a global consumer organisation. Our client is transitioning from a product-centric to a customer-centric business and … new from the discovery phase, working on services that have impact on millions of users across the globe. Reporting into the Senior Manager for Service Design, the Service Designer will create the future product, technology, and connected services portfolio across multiple regions. As Service Designer, you … will: Support the end-to-end design of services to ensure a compelling and seamless user experience. Research, conceive, sketch, and user-test experiences, facilitating the product vision under guidance of the Senior Manager, Service Design. Theorise original ideas, bringing simplicity and a seamless user experience to complex more »

Service Design Warwick - Hybrid At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join … us and help keep the nations critical networks connected and protected 24/7. If you have a solid background in Customer Service Management and in particular the management of renewals quotes, we would love to hear from you. You will engage with all areas of Telent to define … service offerings, and work closely with the Bid, Presales and Sales teams to ensure high quality proposals are submitted, designing credible and deliverable service architecture that is fully costed and appropriate for the customer services required. You will partner cross functionally across teams, to manage the creation of more »

Service Owner £400 per day (Inside IR35) 6 Month Contract Manchester 2/3 days per week The Service Owner (SO) is accountable for managing one or more services throughout their entire lifecycle regardless of where the technology or capability resides. Accountable to the business for the availability … of those services in accordance with the agreed service targets. SO will hold service teams accountable for the delivery of their service elements in accordance with agreed SLA's and OLA's The SO is assigned the authority for the service by management at an organisational … structure of team members. What will you be doing? 1. Accountable for the end to end delivery of one more Services to the agreed Service Level Agreement, and Operating Level agreements with internal and external service provider(S) and managing any risks to the service. 2. Understand the more »

Line of Service Advisory Industry/Sector Not Applicable Specialism Experience Management Level Director Job Description & Summary The role PwC is looking for an Experience Strategy Director to join its growing Experience Consulting practice with 10+ years of relevant agency, client-side (public or private sector), or consultancy experience. … Focused on the connection between strategy, experience, and Cloud transformation, this role will be responsible for leading a team of insight, strategy, design, and user experience professionals in experience-focused pre-sales activities (e.g., crafting points of view) new business pursuits (e.g., bringing Experience Consulting directly to market, and … proven track record of forming strong and enduring client relationships Have extensive experience shaping and leading Primary Insight (qualitative & quantitative research, and “user research”), Service Design, Experience Strategy, Experience Design, and Product and Service Innovation projects and programmes Have extensive experience crafting experience-focused B2C, B2B more »

About the Role Reporting to the Service Architecture & Design Manager you will contribute towards ensuring services operate to contractual and recognized standards of service delivery. The Service Architecture and Design Analyst will support ensuring service architecture practices are effective in the organization and that … service integrations and dependencies are documented. As a Service Architecture and Design Analyst, you will contribute to ensuring effective Service design practices are in operation across all services. These include Service Transition, with acceptance into service and underpinned by an accurate CMDB, as … well as implementing the configuration standards and roadmap for the IT Service Management toolset. The platform requires iterative development to ensure it supports maturity, efficiency, accuracy and quality in service. About You You will have good understanding of ITIL practices, excellent documentation standards and an understanding of ITSM Toolset more »

On behalf of our client, a leading and global IT consultancy, we are currently in the market recruiting for a Service Designer to work for them on a permanent basis. You will be given the opportunity to work with some of the UKs most prestigious public and private sector … companies. Role offers a competitive base salary, flexible working and a range of other benefits. We are ideally looking for a Service Designer who has strong agile and GDS experience. An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital … Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and more »

On behalf of our client, a leading and global IT consultancy, we are currently in the market recruiting for a Service Designer to work for them on a permanent basis. You will be given the opportunity to work with some of the UK’s most prestigious public and private … sector companies. Role offers a competitive base salary, flexible working and a range of other benefits. We are ideally looking for a Service Designer who has strong agile and GDS experience. An overview of the Role As a Service Designer, you will be joining the growing and exciting … Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public more »