1 to 25 of 131 Service Management Jobs in the North of England

customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. The Head of Service Transition is a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change … enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet quality standards and are delivered on time and within budget. This … role requires a strategic thinker with strong leadership skills and a deep understanding of ITIL processes and best practices. As the Head of Service Transition, you will lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and More ❯

need to login before you can apply for a job. Sector: Administration and Secretarial Role: Manager Contract Type: Permanent Hours: Full Time Summary The Service Assurance Lead is a senior role responsible for managing a team of Service Assurance Managers to deliver Service Management assurance across … assigned product, platform, and infrastructure Tribes. Embedded within D&T Tribes, the team ensures Service Management practices are fully integrated and IT services meet required Service Levels for M&S Business operations. Acting as ambassadors for Service Management, they promote ITIL4, DevOps, and SecOps frameworks … every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us. After completing your probationary period, you'll receive a 20% colleague More ❯

to put in place structure, processes and governance across some of their core IT operation functions to include but not limited to: Foundation Asset Management Service Management Supplier & Contract Management Engineer/Support Management Role: Interim Head of IT OperationsDuration: Initial 3 monthsLocation: UK - Remote … Operations, adept and comfortable at operating in less mature environments where you will have supported organisations by embedding structure, governance, processes & assurance across asset management, service management, supplier management, contract management, support & infrastructure management. You will need to be ITIL certified (Foundation level minimum) & have … ISO 27001 business continuity planning (BCP) enabling you to support the organisation as they go through transformation & growth. The role will involve maturing their Service Management functions & capabilities by embedding 1st, 2nd & 3rd line roles and responsibilities to improve their service offering both internally and externally. You More ❯

Service Transition Analyst Manchester/Remote £29-£42K + Great Benefits A Service Assurance/Transition Analyst is required for our public sector client to work in the IT Operations team. The successful candidate will be responsible for supporting the Change & Transition Manager to ensure that new and … organisation's IT Strategy, and that they meet current and future customer requirements. The role holder will assist in the co-ordination of all Service Design and Transition activities working closely with the Change & Transition Manager and the IT Operations teams and other project teams to help capture the … production Service Design and Service Transition requirements. The successful candidate will also assist to ensure that these requirements are understood, considered and addressed within the project lifecycle through the attainment of agreed Service transition and Operational Readiness. Essential skills A strong background working in a Service More ❯

more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed to … our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing … and applications. This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working. Responsibilities Service Level Management: Owning the Service Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and More ❯

The role of Service Desk Analyst sits within the UK Information Systems (UKIS) department and reports in to the Head of IT Operations. UKIS is based in Manchester, providing support to Rubix UK, Ireland, Iceland & Group UK sites throughout the UK. The purpose of the role is to provide … Respond to phone calls and emails establish the level of assistance required and seek to provide solutions Log all incidents and requests on the Service Desk Management system Take ownership of user issues Provide suitable workarounds and/or contingencies where appropriate Maintain active communications with the end … user to ensure that they are aware of status Maintain a log of progress in the service management system If necessary, progress the call to the next line of support and/or any appropriate third party for further assistance Proactively identify recurring incidents and initiate problem management More ❯

need to login before you can apply for a job. Sector: Administration and Secretarial Role: Manager Contract Type: Permanent Hours: Full Time Summary The Service Level Management and Insights Lead will ensure that all SLA/XLA's are underpinned by service levels, which are agreed with … D&T and its suppliers and will ensure that the measurement and reporting of the service level performance and quality is accurate, high quality and optimised through continual improvement. You will ensure that Performance trends, risks and issues are investigated to develop and share insights, which will provide the … to improve the services provided to our business colleagues and stores. This role will develop and be responsible for leading the delivery of the service level performance framework and Measurement and Reporting Roadmaps, which will set out the improvements that will be delivered to continuously improve the value provided More ❯

building, and maintaining the company's Observability platform. This role ensures that our technology platforms operate efficiently and reliably, providing early insights for Engineering, Service Reliability, Service Delivery, and DevOps teams. The CoE Lead will manage the contract with third-party providers responsible for the execution layer, ensuring … adherence to service-level agreements (SLAs) and key performance indicators (KPIs). The position involves a 75% focus on the design of frameworks and a 25% focus on implementation and adoption. What You'll Be Doing: We are looking for an experienced CoE Lead to design, build, and maintain … our Observability platform. The CoE Lead will work closely with DevOps, Engineering, Service Reliability, and Service Delivery teams to continuously improve our Observability capabilities. This role is a technical, hands-on position with a 75% focus on framework design and 25% on implementation and adoption. You will contribute More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref. Have you got experience of leading a multi-skilled Operations team in a Cloud environment? Do you have experience in running a diverse team of Product Operations Specialists, and leading direction and strategy in a … of Excellence offering. We are already a diverse team of 80+ individuals, creating a dynamic and inclusive working environment whose skills cover Architecture, Development, Service Design, Operation and Governance. Job description Within HMRC, we have an exciting opportunity to lead the Enterprise Cloud Services (ECS) Platform Operations team where … driving operational ITIL practices, operational activities and ensuring compliance with information assurance practices and customer commitments. The Lead Platform Operations Manager oversees the operational management, infrastructure, and strategic technical requirements of a platform service. This role sets the direction for platform operations, guiding teams in optimising maintenance processes, and More ❯

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role. You would be working Monday to Friday, 37 hours a week, working 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Please … note: Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME … OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which More ❯

Join us at cardfactory for the exciting role of IT Service Delivery Manager - Data & Digital. This position offers a fantastic opportunity to guarantee top-notch services for our colleagues, meeting SLAs, documenting service processes, and fostering a culture of continuous service enhancement. As the Service Manager … Data & Digital (SMDD), you will establish and nurture positive relationships with key stakeholders, enhance supplier performance, and oversee IT support contracts to ensure successful service delivery that adds value and remains aligned with organizational requirements. Additionally, the SMDD will focus on aligning the Service Management function with … the company's long-term strategic objectives. Ready to drive excellence in service delivery and strategic alignment? Join us in this pivotal role at cardfactory. Based at Junction 41 in Wakefield, hybrid way of working, colleagues are required to work in the office for a minimum of More ❯

the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people … We look forward to having you join our journey and seeing how far we can go, together! This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that … our customers experience outstanding service and support levels. Service Desk Manager at Conferma is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service More ❯

Job summary This is an exciting opportunity to working within the Service Desk Team at South West Yorkshire Partnership NHS Foundation Trust. The service desk analysts are the first point of contact between the IM&T Department and our customers and are responsible for general IT support and … worked in an IT environment and have an interest in problem solving along with knowledge of Microsoft products including Office and Active Directory. The Service Desk functions is looking to grow and evolve, so the ability to embrace change and maintain a positive outlook is essential, along with a … and that via utilisation of the knowledge base appropriate resources are applied. The post holder will be responsible for handling requests through the incident management lifecycle within agreed SLA and KPI timescales. The role will also involve escalating tickets both internally and with the trusts external providers. The post More ❯

purpose/summary Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/requirements Understand the current as is processes Requirement specification for … respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SRUM Stakeholder Management and Leadership Holds working knowledge in concepts and practices of Leadership Develops basic presentations to influence others Contributes to and encourages ideas; builds on … suggestions of others Inspires confidence by making and honouring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role Management Holds working knowledge in concepts and practices of Management Can identify and map stakeholders of the project Demonstrates initiative and competence; supports and encourages positive More ❯

purpose/summary Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/requirements Understand the current as is processes Requirement specification for … respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SRUM Stakeholder Management and Leadership Holds working knowledge in concepts and practices of Leadership Develops basic presentations to influence others Contributes to and encourages ideas; builds on … suggestions of others Inspires confidence by making and honouring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role Management Holds working knowledge in concepts and practices of Management Can identify and map stakeholders of the project Demonstrates initiative and competence; supports and encourages positive More ❯

experience is mandatory Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Accountabilities Understand the current as is processes Requirement specification for enhancement requests … respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement ? Conversant with Agile methods including SRUM Stakeholder Management and Leadership Leadership: Holds working knowledge in concepts and practices of Leadership: Develops basic presentations to influence others ? Contributes to and encourages ideas; builds … on suggestions of others Inspires confidence by making and honouring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role Management: Holds working knowledge in concepts and practices of Management: Can identify and map stakeholders of the project Demonstrates initiative and competence; supports and encourages More ❯

IT Services Transition Manager plays a pivotal role in ensuring the seamless transition of IT services from incumbent providers or internal teams to new service providers. This position is integral to maintaining service continuity, quality, and performance standards during transition periods, while setting the foundation for long-term … operational success. The ideal candidate will have a strong background in IT service delivery, vendor management, and coordination of medium-scale complex projects. Roles and Responsibilities: Transition Strategy & Execution: Lead the development of comprehensive IT transition plans, covering scope, timelines, resources, milestones, risk management strategies, and stakeholder … communications. Stakeholder Engagement/Management: Serve as the central point of contact between internal departments and vendors, ensuring clear communication and alignment throughout the transition process. Risk & Issue Management: Identify transition-related risks and issues early, develop mitigation strategies, and ensure appropriate escalation and resolution with all parties. More ❯

join our client on a 6-month initial contract basis, working on-site at Manchester Airport. This role is key in delivering exceptional IT service support for customers, aligning with a newly defined Airport Support Model. Managing a team of 10-14 Field Service Technicians. The successful candidate … will lead service operations locally and regionally, ensuring optimal service delivery and fostering strong customer relationships. This position is expected to convert to a permanent role after the initial contract period. Key Duties Service & Customer Management: • Act as the primary customer contact for service performance … matters. • Perform regular service performance reviews and SLA reporting. • Coordinate service delivery during operational phases and manage escalations for service restoration. • Own and drive Continual Service Improvement Plans (CSIP) through proactive analysis and trend monitoring. Business Development & Commercial Support: • Support revenue growth by identifying opportunities for More ❯

Service Desk Manager - Manchester My Client is looking for an experienced Service Desk Manager to lead their 24/7 support team. In this role, you will ensure excellent service delivery, manage escalations, and support continuous improvement, helping to maintain a high standard of customer experience. Key … responsibilities: Lead and develop a high-performing Service Desk team Manage incidents, service requests, and major issues Monitor and drive performance against SLAs and KPIs Optimise use of service management tools such as ServiceNow Encourage collaboration and service improvement across teams About you: 35 years … of experience in IT support or service desk roles, with 12 years in a leadership role Proficient in service management tools (e.g. ServiceNow); ITIL knowledge is a plus Strong communication and leadership skills Committed to delivering exceptional customer service Competitive salary and bonus, plus a comprehensive More ❯

Purpose/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/Requirements: Understand the current as is processes Requirement specification for … respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SCRUM Stakeholder Management and Leadership: Holds working knowledge in concepts and practices of Leadership Develops basic presentations to influence others Contributes to and encourages ideas; builds on … and take decisions Risk and Control: Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards. Essential Skills/Basic Qualifications: Should have a deep and broad understanding of how ServiceNow delivers ITSM More ❯

temperature mapping services to NHS, healthcare, and life science organisations. For over 30 years we have continued to deliver outstanding system reliability and unrivalled service standards. Reporting to the Head of Operations, you'll have responsibility for overseeing the delivery of professional services to customers overseeing the field service Site Engineer team. This role requires both technical knowledge and strong management skills to ensure high-quality service delivery, customer satisfaction, and team performance. This is a hybrid role, with a minimum of 3 days per week working from our office in Congleton. Job Responsibilities: Customer Relationship … Management: Serve as the main point of contact between the company and back-to-base customers for service-related matters. Build and maintain strong relationships with customers to ensure satisfaction and retention. Act as a trusted advisor, understanding customer needs and ensuring services are delivered to meet those More ❯

Job summary An exciting opportunity has arisen within City Health Care Partnership's (CHCP) Project Management Office (PMO), for a Programme Manager Role. The PMO Programme Manager will work as part of a busy and dynamic PMO providing a range of programme management advice, support and practical assistance … on the development of a wide range of programmes, business opportunities and service developments across the CHCP group. Main duties of the job This role requires an enthusiastic, motivated and experienced individual who can support a wide variety of fast paced, complex programme mobilisations, service improvements and business … at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history. Job description Job responsibilities Please see the job description and person specification attached More ❯

Senior Product Manager at Ivanti Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management and security solutions - helping organizations reduce risks and costs associated with managing their IT environment. Ivanti is experiencing significant growth worldwide. The … long-term priorities. Collaborate with UX & engineering to build the offerings that customers love and distinguish competitively. Define go-to-market with sales, marketing, service, support in order to drive product feature adoption and deliver recurring revenue growth. Evangelize through frequent interactions with customers, prospects, partners, and employees. Create … content using scripting technologies such as BASH, PowerShell, osquery and REST API calls. What you need to be successful 3 - 5 years of product management with experience with agile development and with leading global cross-functional teams & motivated to learn the Digital Experience Management (DEX) space. Technical background More ❯

Are you ready to take the lead in transforming IT service delivery within a purpose-driven organisation? We re hiring an IT Service Lead to join a multi-site organisation that provides essential care services across the UK. You ll work closely with the Head of IT to … formalise and enhance IT service operations, ensuring the delivery of high quality support to end users and internal stakeholders. This is an exciting opportunity to drive service improvements and play a critical role in shaping how IT supports the business. You'll lead a small but capable service desk team, manage third-party vendors, and ensure a reliable, secure, and user-focused IT environment. Responsibilities: Designing and refining IT service management processes in line with best practice (ITIL) Leading the support team and promoting a culture of customer-focused service excellence Owning incident and More ❯

Are you ready to take the lead in transforming IT service delivery within a purpose-driven organisation? We’re hiring an IT Service Lead to join a multi-site organisation that provides essential care services across the UK. You’ll work closely with the Head of IT to … formalise and enhance IT service operations, ensuring the delivery of high quality support to end users and internal stakeholders. This is an exciting opportunity to drive service improvements and play a critical role in shaping how IT supports the business. You'll lead a small but capable service desk team, manage third-party vendors, and ensure a reliable, secure, and user-focused IT environment. Responsibilities: Designing and refining IT service management processes in line with best practice (ITIL) Leading the support team and promoting a culture of customer-focused service excellence Owning incident and More ❯