1 to 25 of 80 Service Management Jobs in the North of England

Role : Specialist Engineer Location Sheffield UK Type : Hybrid 3-days in a week Job Description: Primary skill Automation Engineer Service Lifecycle Management Oversee the design implementation operation and improvement of IT services Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs … Service Strategy Develop and implement service strategies places and processes to improve service delivery and customer satisfaction Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality Capacity Management Effectively manage service capacity ...

Title: Service Manager Location: Leeds Duration: 4-6 months Work Model: Hybrid- 2/3 days a week onsite Description: JOB PURPOSE The Regional Service Manager EMEA is responsible for continuously improving the service availability levels of our products. Working in partnership with their peers … business stakeholders they will reduce outstanding or future service risks, continuous service improvements programs, report and glean insight from service metrics, and ensure adherence to service management processes within their region. The role is to support the Commercial IT Regional Directors with ...

experienced IT Contracts and Vendor Manager to join our Technology team. This is a key role responsible for managing supplier performance, contract governance and service quality across our IT supplier landscape. Youll work closely with internal teams and external partners to ensure services remain reliable, secure and deliver value … organisation. Youll play an important Service delivery manager role in driving operational stability, managing supplier relationships and supporting continuous improvement across a broad range of technology services. What youll be doing Manage operational relationships with IT suppliers and service partners at various aspects of the service life ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … Digital Channels Service Management team, where you'll support a diverse portfolio of services including the Department's digital contact centre, Strategic Video Solution, Searchlight and Colleague View. You'll have a key role in both the development and live operation of Digital Channel services. You'll lead ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … Digital Channels Service Management team, where you'll support a diverse portfolio of services including the Department's digital contact centre, Strategic Video Solution, Searchlight and Colleague View. You'll have a key role in both the development and live operation of Digital Channel services. You'll lead ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … Digital Channels Service Management team, where you'll support a diverse portfolio of services including the Department's digital contact centre, Strategic Video Solution, Searchlight and Colleague View. You'll have a key role in both the development and live operation of Digital Channel services. You'll lead ...

Service Manager | up to £70k | 1 day per week in Huddersfield or Manchester We’re working with a long-standing UK organisation undergoing continued investment in its technology operations and service maturity. They’re now appointing a senior IT Service Manager to strengthen operational governance and drive … service excellence across the business. You’ll own key operational processes including incident management, service controls and risk mitigation, working alongside senior technical and delivery stakeholders to ensure systems remain stable, secure and scalable. Key responsibilities Own and lead technical incident management (including P1/ ...

Service Delivery Manager TBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment is looking to recruit a Service Delivery Manager on a permanent basis in Doncaster. Job Description We’re looking for an experienced Service Delivery Manager … take ownership of live services following go-live and play a key role in strengthening and improving our service function. This role is responsible for service performance, customer relationships, and the leadership of our 1st and 2nd line support teams. You’ll work closely with customers, Business Analysts ...

About The Role FDM is a global business and technology consultancy seeking a Service Governance and Reporting Manager to work for our client within the public sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role that will … based in Leeds or London. Our client is seeking Service Governance and Reporting Manager to join our expanding Service Management team. In this role, you will work collaboratively with colleagues to deliver meaningful reporting and analytical insight that supports continual service improvement and aligns with wider ...

services. This role focuses on building resilience KPIs, KRIs, dashboards, and reporting by bringing together data from incidents, observability platforms, change failures, and service management tools to provide clear visibility of risk and resilience maturity. Key Responsibilities • Design and maintain resilience KPIs and KRIs aligned to key operational … resilience outcomes • Integrate data from incidents, observability platforms, change failures, and service management tools • Analyse trends to identify systemic weaknesses, control gaps, and improvement opportunities • Produce clear, executive-ready dashboards and reporting for senior leadership • Support prioritisation of remediation activity through evidence-based insight • Deliver resilience scorecards, systemic ...

Were looking for an IT Service Assurance Manager to join our Technology team. This is a key operational leadership role responsible for driving service quality, continuity, transition of service and continuous improvement across IT Service Operations. Youll lead operational and transitional practices, oversee service performance … analytics, and help strengthen service performance and operational resilience across the organisation. What youll be doing Lead quality measures, service improvement and reporting, across Major Incident and Problem Management practices Drive service level performance, reporting and continuous improvement activities Play a key role in the development ...

summary ARP includes the management of the current Airwave contract and also several replacement programmes Emergency Services Mobile Communications Programme (ESMCP) and also the implementation of two dependent programmes "Control Room Solution" and "Mobile Data Vehicle Solutions. We have an opportunity for a Central Service Analyst to join … Central Service Team. The successful candidate will be providing Supplier Management activities across key suppliers, throughout the life of the ARP service contract and any new future services. This is a chance to be part of an organisation which will deliver enhanced and interoperable communications between Ambulance ...

Smarter, connected homes are key to improving energy efficiency and accelerating Britains transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will … directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong ...

summary Lead and continuously improve end-to-end end-user support services - including the Service Desk (1st line), remote 2nd line support and on-site field engineering. To ensure that digital services are safe, reliable and user-centred. Establish, embed and maintain ITIL-aligned processes (Incident, Request, Problem, Change … Knowledge, Asset & Configuration, Major Incident, Service Reporting and Continual Service Improvement). Ensure high-quality support for the Trust's Digital estate, systems and services, and device lifecycle/asset management across a regional multi-site Mental Health Trust. Main duties of the job Service Delivery ...

services and Infrastructure, leading the internal helpdesk team and working closely with the IT Director to turn strategy into practical outcomes — from service reliability and cyber resilience through to use of AI and automation. Within this role, the IT Operations Manager will be responsible for: IT service delivery … operations Owning the day‐to‐day running of IT services across infrastructure, cloud platforms, business applications, telephony, and end‐user computing Being accountable for service health, capacity, and major incident escalation People leadership Day to day supervision of the Helpdesk team Appraisals and performance management Infrastructure and Cloud ...

stability, performance and resilience of our enterprise applications used across our Housing and Care organisation. Youll lead the Applications Support team, overseeing operational support, service quality and continuous improvement across a broad application landscape, containing everything from HR, finance, care, housing and service management platforms. As part … Service Operations and working closely with Engineering, Change Delivery teams and third-party suppliers, youll help ensure our application services remain available, reliable, secure, and fit for the future. What youll be doing Lead and develop the Applications Support team, through strong people- centred values and behaviours and wide ...

Service Transition Lead Fixed term (24 months) Manchester Salary: £54,300 £60,700 Hybrid (minimum 2 days per week in the office) Introduction If you enjoy bringing order to complexity and making things work seamlessly behind the scenes, this could be a great fit. As a Service Transition … place before go-live-from support models and documentation through to stakeholder readiness. This is an opportunity to join a growing function at AQA. Service Transition is now embedded into the wider project delivery framework, meaning every project flows through it. With major programmes on the horizon-including digital ...

Title: Change Management Coordinator - On-Site Location : Sheffield - Office based Salary: Competitive Job type: Full Time, Temporary With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications … every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This role supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. You'll assist with defining basic KPI's and contributing ...

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in Manchester. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large corporate … organisations with multiple business units spread across multiple locations required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ...

Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being … conducted to a satisfactory level & are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure ...

Sunday 24th May 2026 About the job This role will work with in the within the Digital and Data Directorate within the Delivery and Service Management Team. You will lead multi-disciplinary and matrix managed teams across Tech Services specifically in Infrastructure and User Services. You will support … comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options ...

Sunday 24th May 2026 About the job This role will work with in the within the Digital and Data Directorate within the Delivery and Service Management Team. You will lead multi-disciplinary and matrix managed teams across Tech Services specifically in Infrastructure and User Services. You will support … comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options ...