201 to 225 of 266 Service Manager Jobs in the UK

Customer Service Excellence – Contact Centre Consultant Manager

Location
Birmingham, England, United Kingdom
Line of Service Advisory Industry/Sector Not Applicable Specialism Technology Strategy Management Level Manager Job Description & Summary About the role At PwC, our Customer and Service Excellence team helps clients transform how they attract, engage, sell to, serve and retain their customers. We work across … sales, service and marketing to improve customer outcomes, commercial performance, operational efficiency and employee experience. We support clients with customer-led transformation challenges including contact centre transformation, customer operations, service excellence, operating model design, process improvement, digital enablement, data, automation and AI. This role is suited ...

Strategic IT Relationship & Service Delivery Manager

Location
Horsell, England, United Kingdom
Capgemini in the United Kingdom seeks an experienced Service Delivery lead to drive service excellence across ITIL-based processes, focusing on client satisfaction and cost efficiency. You will partner with operations and technical teams to ensure seamless delivery and continuous improvement, while effectively communicating with key stakeholders. … will stay abreast of GenAI trends and apply them to enhance service delivery, while managing relationships with challenging clients and driving #J-18808-Ljbffr ...

Service Manager

Location
Cannock, Staffordshire, United Kingdom
Lead a specialist engineering team supporting some of the UK's most advanced manufacturing facilities. This isn't a high-volume service management role. We're looking for an experienced engineering leader to coordinate a small team of highly skilled Field Service Engineers supporting complex industrial plant … aerospace, automotive, heavy engineering, process plant or industrial automation, we'd like to hear from you. The Role You'll plan and coordinate service activities, support engineers with technical issues, work closely with major manufacturing customers and develop engineering solutions for repairs, upgrades and improvement projects. You'll also ...

Service Manager

Hiring Organisation
Coburg Banks Limited
Location
Cannock, Staffordshire, United Kingdom
Employment Type
Permanent
Salary
GBP 60,000 Annual
Lead a specialist engineering team supporting some of the UK's most advanced manufacturing facilities. This isn't a high-volume service management role. We're looking for an experienced engineering leader to coordinate a small team of highly skilled Field Service Engineers supporting complex industrial plant ...

Service Delivery Manager - ServiceNow

Location
Dartford, England, United Kingdom
looking for individuals who are curious, thoughtful, and motivated by contributing to work that has real industry impact. Role overview As the ServiceDelivery Manager, you willbe responsible forthe effective and transparent delivery of change and operational improvements across the ServiceNow platform. Acting as thecentral pointof coordination, you will … reporting and financial controls. Coordinate internal and third-party delivery teams. Drive continuous improvement in delivery performance. Essential requirements Significant experiencein IT project,programmeor service delivery management. Experience managing complex technology deliveries. Experience with offshore or third-party delivery providers. Strong stakeholder management and communication skills. Understanding ofAgile ...

Deputy Service Manager

Hiring Organisation
Social Interest Group
Location
Wembley, Middlesex, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
completed in full in order that your application can be reviewed. Job Title: Housing Support Worker Location: Brent. This is a floating support service which means locations may vary from outreach sites, personal homes, and our office space. Please be kindly aware that although there is step free access … between 08:00- 16.:00, 09:00 - 17:00, 10:00 - 18:00. You may be required to work outside these hours as per service and participant requirements. About the Role We're hiring a Housing Support Worker to join our team based in Brent. In this role ...

IT Service Manager

Hiring Organisation
DWP Digital
Location
Birmingham, United Kingdom
Employment Type
Permanent
Salary
GBP 35,000 Annual
DWP. Digital with Purpose. Join DWP Digital and help support a strategic Management Information platform that enables thousands of colleagues across the organisation to make informed, data-driven decisions every day. Our DWP Digital teams ...

IT Service Manager

Hiring Organisation
DWP Digital
Location
Blackpool, Lancashire, United Kingdom
Employment Type
Permanent
Salary
GBP 35,000 Annual
DWP. Digital with Purpose. Join DWP Digital and help support a strategic Management Information platform that enables thousands of colleagues across the organisation to make informed, data-driven decisions every day. Our DWP Digital teams ...

IT Service Manager

Hiring Organisation
DWP Digital
Location
Leeds, Yorkshire, United Kingdom
Employment Type
Permanent
Salary
GBP 35,000 Annual
DWP. Digital with Purpose. Join DWP Digital and help support a strategic Management Information platform that enables thousands of colleagues across the organisation to make informed, data-driven decisions every day. Our DWP Digital teams ...

IT Service Manager

Hiring Organisation
DWP Digital
Location
Sheffield, Yorkshire, United Kingdom
Employment Type
Permanent
Salary
GBP 35,000 Annual
DWP. Digital with Purpose. Join DWP Digital and help support a strategic Management Information platform that enables thousands of colleagues across the organisation to make informed, data-driven decisions every day. Our DWP Digital teams ...

IT Service Manager

Hiring Organisation
DWP Digital
Location
Newcastle Upon Tyne, Tyne And Wear, United Kingdom
Employment Type
Permanent
Salary
GBP 35,000 Annual
DWP. Digital with Purpose. Join DWP Digital and help support a strategic Management Information platform that enables thousands of colleagues across the organisation to make informed, data-driven decisions every day. Our DWP Digital teams ...

Fleet Services Team Manager

Hiring Organisation
MICHELIN Connected Fleet
Location
Greater Leeds Area, United Kingdom
Sustainability programs. THE ROLE IN SHORT The Fleet Services Team Manager plays a pivotal role in translating MICHELIN Connected Fleet's service strategy into day-to-day results. You will lead, coach and develop a team of Fleet Service Agents who support customers through Deployment … risk or dissatisfied customer cases, working to resolve issues quickly and protect NPS Capacity Planning: Work with the Head of Fleet Services and the Service Delivery and Planning team to ensure the team has the right resource and skills to meet demand Process & Quality: Maintain and reinforce SOPs ...

IT Field Services Project Manager

Hiring Organisation
Reed
Location
Gravesend, Kent, United Kingdom
Employment Type
Full-Time
Salary
£35,000 - £40,000 per annum, Inc benefits
systems across multiple retail sites. The successful candidate will act as the key link between the Support Desk, Field Engineers, and wider stakeholders, ensuring service levels are consistently met. Key Responsibilities Manage and schedule IT Field Engineers across Europe, ensuring efficient deployment and coverage. Oversee break-fix maintenance … EPOS units across a large retail store network. Use Fieldmotion to manage jobs, allocate workloads, and track engineer activity. Manage and update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance ...

IT Service Improvement Manager

Location
Birmingham, England, United Kingdom
Capgemini is seeking a CSI Manager to drive continuous service improvement across IT services within the SIAM ecosystem. Hybrid work across offices, client sites, and home, with security pre-employment checks. You will collaborate with external suppliers and client stakeholders to align IT services with business goals ...

Service Manager

Location
Greater London, England, United Kingdom
closely with cybersecurity, IT services, and business continuity teams to ensure Heathrow remains operational under all circumstances. Your work will directly contribute to maintaining service continuity for millions of passengers and supporting the airport’s strategic objectives. In this role, you will lead the design, implementation, and continuous improvement ...

Professional Service Delivery Manager

Hiring Organisation
Reed
Location
London, United Kingdom
Employment Type
Full-Time
Salary
£85,000 - £100,000 per annum, Inc benefits
Professional Services Delivery Manager Location: Fully remote Job Type: Full-time, permanent Salary: £85,000 - £100,000 A new exciting permanent opportunity has become available for an Professional Services Delivery Manager to lead the implementation and onboarding for Enterprise clients. This role involves leading a team ...

IT MSP Service Delivery Manager - Transformation, People, Process

Hiring Organisation
RecruitmentRevolution.com
Location
Birmingham, West Midlands, United Kingdom
Employment Type
Full-Time
Salary
Salary negotiable
influence commercial growth and make a real impact? If so, we'd love to hear from you. We're a privately owned IT Managed Service Provider helping businesses and schools maximise the value of technology through reliable support, strategic advice and exceptional customer service. With more than 15 years … genuine autonomy, influence our commercial strategy and play a key role in the continued growth of a business that prides itself on outstanding customer service and long-term client relationships. About You You're a commercially minded relationship builder who enjoys understanding customer challenges, creating tailored solutions and helping ...

Service Delivery Manager — Driving Digital Transformation

Location
Greater London, England, United Kingdom
partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses. Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind ...

Senior Service Delivery Manager

Location
Farnborough, England, United Kingdom
慨正橡扯 is seeking a Solution Architect to lead account teams and align business objectives with service delivery across a dynamic environment. You will drive end-to-end solutions, forecast demand with account teams, and oversee budgeting and staffing to meet client needs. The role requires strong leadership, strategic thinking … excellent communication across departments to enhance service offerings and customer satisfaction. Travel may be required as projects span multiple accounts. #J-18808-Ljbffr ...

Fund Services Transformation - Product Manager, AI Solutions (Senior Vice President)

Location
Greater London, England, United Kingdom
clients. Fund Services is building next-generation AI capabilities that fundamentally change how our operations teams work and how our clients experience our service - across the full lifecycle from client onboarding and fund setup through ETF servicing, fund accounting, middle office, transfer agency, corporate actions, trustee and fiduciary services … what you build will be visible - in processing efficiency, in onboarding speed, in operational capacity, and in how clients experience Citi across every service line You will work with a team that is building something genuinely differentiated - not catching up to the market, but setting the standard ...

Service Delivery Manager

Location
Greater London, England, United Kingdom
Job Description Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning ...

FX Core Products EMEA Trade Services and Risk Product Manager - VP

Location
Greater London, England, United Kingdom
Product Manager The FX Product Manager will play a pivotal role in shaping the future of Foreign Exchange at Citi by leading product vision and roadmap development, ensuring a client‐centric approach from concept to delivery. This involves close collaboration with various business, risk, finance, technology ...

Customer Service Account Manager

Hiring Organisation
Reed
Location
Richmond, Surrey, United Kingdom
Employment Type
Full-Time
Salary
£32,000 - £35,000 per annum
Customer Success Executive Salary: £32,000–£35,000 + bonus Location: TW/Hybrid Working Working Hours: Monday–Thursday 9am–5pm, Friday 9am–4pm Language Requirement: Fluent French or German essential (additional languages advantageous) Are ...

Traveler Service Improvements Manager - II

Location
Greater London, England, United Kingdom
across air traveler servicing, from problem discovery and opportunity sizing through solution design, implementation, and measurement. Use operational data, traveler feedback, frontline insight, and service metrics to identify root causes, prioritize opportunities, and recommend solutions. Translate complex servicing challenges into clear improvements to processes, policies, tools, content, automation … self-service experiences. Partner with Product, Technology, Operations, Content, Training, Analytics, and airline stakeholders to define requirements, coordinate delivery, support testing, and prepare changes for launch. Establish success measures and monitor outcomes such as contact volume, self-service completion, first contact resolution, handling effort, traveler satisfaction, and operational ...

Interim Technology Services Manager

Hiring Organisation
Morgan Law
Location
London, United Kingdom
Employment Type
Contract
Contract Rate
£65000 - £70000/annum
with a Charity who are seeking an Interim Head of Technology Services who will manage the support function within the organisation and help with service improvement projects. You will ensure the core central technology operations run smoothly. This role manages an IT Outsourcer and other suppliers as well … procurement and supplier management Good understanding of technologies relevant, particularly Microsoft 365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent knowledge of cyber security Experience of successfully managing and controlling an information technology budget It is likely that the successful candidate ...