51 to 69 of 69 ServiceNow Jobs in the West Midlands

such as improved reliability and reduced Mean TimeToRecover (MTTR). Communicate the impact of AI-driven service management anddemonstratethe value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyseservice metrics and trends toidentifyopportunities for continuous improvement. Embed incident learnings into automation workflows and prevention … Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional ...

service supervisory role Experience managing and leading support teams in a fast-paced environment Experience with service desk tools and platforms (e.g., ServiceNow, Zendesk, JIRA) Experience in a technical IT role, with proven strong technical expertise Experience with Microsoft technologies, including cloud-based services like Microsoft 365 Strong understanding … service management frameworks (e.g., ITIL) and experience in implementing best practices Experience with service desk tools and platforms (e.g., ServiceNow, Zendesk, JIRA) Strong leadership and people management skills, with the ability to motivate and develop a high-performing team Excellent communication and interpersonal skills, able to work effectively with ...

suppliers to enable effective collaboration Identify, manage and mitigate risks, issues and dependencies across service transitions Coordinate onboarding of services into ITSM platforms (e.g. ServiceNow), ensuring clarity on ownership, support models and performance expectations About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality … dependencies Experience working with suppliers and ensuring delivery against SLAs and KPIs Desirable criteria Experience coordinating or leading teams (including matrix management) Familiarity with ServiceNow or similar ITSM platforms Experience in public sector (or a similar large scale organisation), or health environments Selection process This vacancy is using Success Profiles ...

Automated ticket classification Knowledge article generation Self-healing automation Intelligent incident routing Virtual support assistants Predictive support capabilities Integration & Development Integrate AI solutions with: ServiceNow Microsoft 365 Microsoft Teams SharePoint Online Power Platform Azure Services Enterprise applications Develop APIs and connectors to enable secure data exchange between AI solutions … PowerShell REST APIs JSON Workflow automation GitHub Copilot Azure & Cloud Microsoft Azure Azure Functions Logic Apps Azure AI Foundry Azure DevOps ITSM & Digital Workplace ServiceNow Microsoft Intune Endpoint Management Autopilot Knowledge Management platforms Preferred Qualifications Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Power Platform Developer Associate Microsoft Copilot certification ...

Join OneAdvanced We are looking for an experienced Senior ServiceNow Developer – NowAssist & TPSM to take agreed requirements and process designs through to working, tested, supportable configuration on the ServiceNow platform. This role makes the technical decisions that determine whether a solution scales, performs, and can still be maintained three releases … about where AI genuinely earns its place and where it does not. What You Will Do Key Responsibilities: Designing and building solutions across the ServiceNow platform, with particular focus on NowAssist capabilities (generative AI skills, AI agents, Virtual Agent, AI Search) and the TPSM product suite. Configuring and tuning NowAssist ...

processes and tools and run governance workshops Youll assist in the administration and maintenance of project management tools and systems (e.g., MS Project, Jira, ServiceNow). What youll bring Youll be an excellent communicator Youll have a passion for attention to detail Youll have a Project Management Professional … other relevant certification. Experience with specific project management software (e.g., Jira, ServiceNow, MS Project Online). Youll have experience in change management & portfolio management. Youll have the can-do attitude and adapt well in a fast-paced environment but always maintaining quality and accuracy. Whats ...

2nd Line Network Engineer (24/7 Shift) Solihull, West Midlands £32,000 + 20% Shift Allowance (£38,400 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am ...

projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding careerJob DescriptionThe ServiceNow Developer is responsible for building high-quality, maintainable solutions using best-practice patterns. This role must balance speed of delivery with long-term sustainability … will operate with a high degree of autonomy.Key ResponsibilitiesDesign and develop solutions across the ServiceNow platformConfigure core capabilities (e.g. ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.)Build reusable, scalable components using out-of-the-box functionalityMinimise customisation and avoid introducing technical debtDevelop and maintain ...

OneAdvanced is seeking a ServiceNow Administrator and Developer to join our Birmingham team. You will manage daily administration, develop ITSM/CSM/ITOM solutions, and implement platform enhancements and integrations with ERP systems. You will collaborate with the IT Service Desk and cross-functional teams, delivering technical solutions ...

OneAdvanced Limited is seeking a ServiceNow Administrator and Developer to join our Birmingham team. You will own day-to-day admin tasks while developing and supporting the ServiceNow platform across ITSM, CSM and ITOM, collaborating with IT Service Desk and cross-functional teams. Responsibilities include designing solutions, building workflows, catalog ...

issues, using data and feedback to identify improvements across processes, documentation and team capability Maintaining accurate knowledge articles and promoting effective use of Salesforce, ServiceNow and other support tools to drive efficiency and consistency across the team Building strong working relationships with customers and internal stakeholders, including 3rd Line Support … ticket trends to identify improvements and drive operational excellence. Brings a professional approach aligned with Biosite and ASSA ABLOY values. Experience of Salesforce, ServiceNow or similar service management systems, along with knowledge of construction technology, access control, networking or related technologies, would be advantageous A full UK driving license ...

Wavenet is seeking a proactive ServiceNow System Administrator to manage and enhance our ServiceNow platform. You’ll ensure stability, usability, and ongoing improvements across ITSM, CSM, and related modules, collaborating with the Platform Owner, developers, and stakeholders. This hands-on role covers configuration, maintenance, user support, reporting, and API integrations ...

OneAdvanced Limited in Birmingham seeks a Senior ServiceNow Developer to drive NowAssist and TPSM implementations, translating complex requirements into scalable, maintainable configurations. You will shape the technical direction, assess trade-offs, and push for sustainable solutions across the TPSM product suite. You will mentor peers, own release quality, and collaborate ...

OneAdvanced Limited in Birmingham seeks a ServiceNow Administrator to own day-to-day health, configuration, and governance of ServiceNow instances, enabling AI workflow deployment on stable foundations. You'll manage access, releases, environments, and performance, ensuring data quality and license position, with the authority to challenge changes that could impact ...

National Grid in Warwick invites a Senior ServiceNow Developer to design, build and stabilize enterprise HRSD solutions that are secure, scalable and aligned to platform standards. You will work closely with HR stakeholders, technical teams and delivery partners to translate business objectives into practical ServiceNow outcomes while enforcing engineering discipline. ...

Salt Digital Recruitment is seeking a ServiceNow Business Process Consultant with HRSD expertise to join a leading UK client on hybrid HRSD projects. You will collaborate with business stakeholders and delivery teams to capture requirements, map HR processes, configure and test solutions, and support implementation across London, Manchester, Birmingham ...

that underpin how our organisation operates. You'll work across a portfolio of business application change spanning platforms including Salesforce, NetSuite, Boomi, OpenAir and ServiceNow, taking projects from initial sizing and planning through delivery, go-live and handover. This isn't about managing one enormous transformation programme. You'll typically … interested in people who have delivered change across enterprise applications, ERP or CRM environments. You don't need to be a Salesforce, NetSuite or ServiceNow specialist, but you should understand how systems projects move through requirements, solution design, development, testing and release. You'll ideally bring: Proven experience independently owning ...

OneAdvanced Limited in Birmingham is seeking a proactive Project Manager for Business Applications to oversee a portfolio of enterprise changes across Salesforce, NetSuite, Boomi, OpenAir, and ServiceNow. You will drive from sizing and planning through ...

JOBS247 INC LTD in the United Kingdom is seeking a Workspace Product & Services Executive focused on supporting strategic partnerships with Apple and ServiceNow. The role offers hybrid working with 3 days in the office and ...