Service Delivery Manager
- Hiring Organisation
- Xcede
- Location
- London, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £500 - £530 per day
migration/implementation of Freshservice Lead service onboarding and operational readiness activities Build, refine, and document support models Ensure effective incident and major incident management Drive problem management and service improvement Oversee request fulfilment processes Support change management governance Maintain oversight of CMDB/asset management Lead knowledge management, including knowledge transfer and documentation Ensure ITSM processes are embedded and aligned to ITIL standards We are specifically looking for candidates with: Proven experience implementing, migrating to, or transforming ITSM services onto Freshservice Experience supporting ServiceNow to Freshservice migrations highly desirable Strong Service Delivery Management ...