Service Desk Manager
- Hiring Organisation
- LNJ RECRUITMENT LIMITED
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
develop a high-performing technical support team. Maintain Service Desk procedures, knowledge articles and operational documentation. Drive improvements across self-service, automation, knowledge management and user experience. Support the effective operation of the ITSM platform, including workflows, reporting and categorisation. Work closely with Cyber Security, Infrastructure, Engineering and wider … governance, compliance and security requirements. What We're Looking For Proven experience leading a Service Desk, Technical Support or IT Operations team. Strong people management experience, including performance management, coaching and workload allocation. Strong understanding of Incident, Request, Problem and Major Incident Management. Experience working with ITSM platforms ...