IT Service Delivery Specialist
- Hiring Organisation
- JM Selection Ltd
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent
Managed Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery, supplier management, SLA performance and continual improvement, working with stakeholders across the UK and Europe. The Role The successful candidate will be responsible for creating, negotiating … analysing SLA/contract performance Leading regular customer service reviews and producing performance reports Identifying opportunities for continual service improvement Supporting ITIL-based service management initiatives Managing communication around major incidents and supporting recovery activities Supporting contract renewals and commercial discussions with suppliers Managing supplier relationships and performance Working ...