Service Desk Team Leader
- Hiring Organisation
- Vermelo
- Location
- Peterborough, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
. Experience working with SLAs, KPIs, and service reporting. Good understanding of ITIL principles and service management practices. Knowledge of common enterprise technologies (e.g., Windows, Microsoft 365, VPN, remote support tools). Awareness of cybersecurity and data protection best practices. Understanding of escalation procedures and incident prioritization. What ...