Service Desk Technician II
- Hiring Organisation
- CornerStone Staffing
- Location
- Richardson, Texas, United States
- Employment Type
- Permanent
- Salary
- USD Annual
Provide advanced Level 2 support for end users across desktop, laptop, mobile, application, and network-related issues. Troubleshoot and resolve escalated technical incidents involving Windows environments, Office 365, Active Directory, VPN connectivity, printers, and enterprise applications. Support both onsite and remote employees using remote administration and support tools. Perform … customer support while maintaining professionalism, urgency, and strong communication throughout the resolution process. Technical Environment Ideal candidates will have experience supporting technologies such as: Windows 10/11 Microsoft 365/Office 365 Active Directory & Azure AD VPN and remote connectivity tools Endpoint management platforms (Intune, SCCM, or similar ...