101 to 125 of 310 Remote Customer Experience Jobs

Experience (In Years) 9-12 Job Location Leeds, United Kingdom Job Description EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. Bringing together domain expertise with robust data, powerful analytics … with engineering, design, data, and business stakeholders to define product requirements, solve complex design challenges, and deliver high‐impact product roadmaps. You will use customer insights, market trends, and data‐driven analysis to prioritise initiatives, guide strategic decision‐making, and optimise product performance and adoption. This role also involves ...

role will be crucial in ensuring smooth onboarding and implementation, making every step of the process seamless and efficient. If you're passionate about customer success and have a knack for technical guidance, this is the perfect opportunity for you! Key Responsibilities Lead Onboarding: Manage … organisational backbone of each implementation! Onboarding Design & Process Improvement: Design and continuously refine onboarding processes that enhance the journey Product Advocacy: Represent the customer's voice to the product team, translating feedback into actionable insights. Training & Education: Create and deliver structured onboarding programs, including documentation, webinars ...

strong background in Cloud Hosting to join a major programme within the Defence and Aerospace sector. This role requires active Security Clearance and experience working within highly regulated, secure environments. The successful candidate will be responsible for defining the vision, strategy, roadmap, and delivery of enterprise cloud hosting services … delivery teams. Ensure cloud platform services meet security, compliance, governance, and operational requirements. Monitor and improve product performance through appropriate KPIs and metrics. Champion customer experience, self-service capabilities, and continuous improvement. Support architects and engineering teams in shaping integrated cloud platform solutions. Manage risks, issues, and escalations ...

Role Overview As an Enterprise Customer Success Manager , you will own the post-sale relationship with our most strategic accounts; large, complex, global organisations with multi-stakeholder buying committees, sophisticated technical environments, and six-figure-plus annual contracts. You will be the trusted advisor and executive sponsor these customers … site with customers, building relationships across the C‐suite, challenging conventional thinking, and guiding large organisations through significant changes in how they approach marketing, customer acquisition, and advocacy. This is not a remote-first, reactive role. It requires presence, gravitas, and the ability to navigate the complexity and politics ...

permanent. The role is hybrid - 2 days in the office and 3 days from home. The role: To provide administrative support to CRM (Customer Relationship Management) Team. Core Accountabilities: Provide administrative support to the CRM Team, including mailbox management, data processing and organising training events and meetings as required. … support mailbox and ensure timely response to queries, including referring enquiries as appropriate. Implement best practices to streamline email management and improve overall customer experience. Organise and support meetings and training events with colleagues and teams; and, where appropriate, external meetings and events. Support the team to maintain ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

work and the way they serve their customers. We help unlock value through a start‐up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem‐solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. Job Description As a Senior Director, Product Management Consumer ...

develop our people. The Role We are seeking a skilled Service Delivery Engineer to join our Service Operations team, responsible for delivering and implementing customer solutions across network, connectivity, and security environments. This role is suited to an engineer with a service provider mindset who takes pride in delivering … quality solutions right first time and continuously improving how services are delivered. You will be responsible for the end-to-end technical delivery of customer solutions, from supporting pre-sales and contributing to solution design through to implementation, documentation, and successful handover into live operations. Working closely with Sales ...

means you’ll be joining a driven team, with big plans, at a genuinely exciting time for our business. Role Overview As an Enterprise Customer Success Manager , you will own the post-sale relationship with our most strategic accounts; large, complex, global organisations with multi-stakeholder buying committees, sophisticated … site with customers, building relationships across the C-suite, challenging conventional thinking, and guiding large organisations through significant changes in how they approach marketing, customer acquisition, and advocacy. This is not a remote-first, reactive role. It requires presence, gravitas, and the ability to navigate the complexity and politics ...

Citrus platform. They ensure every school, parent community, kitchen, and HCL contract manager experiences a smooth, confident and high-quality “one-stop-shop” experience of Citrus our in-house developed industry leading school food ordering and management system. The role offers a unique opportunity to impact the health … well-being of children while championing HCL's mission to make food a vital part of the educational experience. Citrus Customer Mobilisation Work with the Project Manager and school facing colleagues to ensure smooth delivery and implementation of the Citrus product. Conduct school operational readiness checks including hardware commissioning ...

performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support … pages, banners, navigation, and product merchandising align with campaign and trading priorities. Analyse website performance metrics including conversion, click-through rates, bounce rates, and customer engagement. Conduct regular site audits to ensure pricing accuracy, content consistency, and a seamless customer journey. Identify opportunities to improve UX, on-site ...

performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support … pages, banners, navigation, and product merchandising align with campaign and trading priorities. Analyse website performance metrics including conversion, click-through rates, bounce rates, and customer engagement. Conduct regular site audits to ensure pricing accuracy, content consistency, and a seamless customer journey. Identify opportunities to improve UX, on-site ...

experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we’d love to hear from … impact you will have: As the Regional Manager of Customer Success for EMEA & APAC, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. ...

quality within the team. Become a Product Expert: Stay updated on product features and releases to enhance support approaches. What We're Looking For: Experience: Has experience within tech specialist role within customer support, ideally in education or tech-enabled environments. Client Communication: Strong background in building … Written Communication Skills: Fluent in Plain English, with the ability to explain complex topics clearly. Tech Savvy: Strong interest in technology-enabled products and experience with AI-driven support workflows. Problem Solving: Excellent reading comprehension and analytical skills. Why Join Us? Growth Opportunity: Our client is rapidly expanding ...

quality within the team. Become a Product Expert: Stay updated on product features and releases to enhance support approaches. What We're Looking For: Experience: Has experience within tech specialist role within customer support, ideally in education or tech-enabled environments. You need to be tech savy … Written Communication Skills: Fluent in Plain English, with the ability to explain complex topics clearly. Tech Savvy: Strong interest in technology-enabled products and experience with AI-driven support workflows. Problem Solving: Excellent reading comprehension and analytical skills. Why Join Us? Growth Opportunity: Our client is rapidly expanding ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

Navex is seeking a Manager, Customer Experience to lead a hybrid team focused on SMB and Mid-Market customer engagement across EMEA and APAC. The role involves driving operational excellence, customer retention, and satisfaction through robust engagement strategies. The ideal candidate will bring over 5 years … experience in customer success and a proven track record in leadership and team development. #J-18808-Ljbffr ...

lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in communications, PR, or marketing communications A strong writing instinct - you know when something feels right or wrong on the page … stakeholders and competing priorities The ability to simplify complexity without stripping out meaning A natural curiosity for how messaging influences behaviour and engagement Experience measuring communication activity or campaign performance Comfortable with Microsoft Office, especially PowerPoint, Word, Excel HubSpot experience is preferred. What matters here is mindset ...

lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in communications, PR, or marketing communications A strong writing instinct - you know when something feels right or wrong on the page … stakeholders and competing priorities The ability to simplify complexity without stripping out meaning A natural curiosity for how messaging influences behaviour and engagement Experience measuring communication activity or campaign performance Comfortable with Microsoft Office, especially PowerPoint, Word, Excel HubSpot experience is preferred. What matters here is mindset ...

footprint and a growing focus on data-led decision making. With multiple consumer brands under one umbrella, experimentation plays a critical role in improving customer experience and commercial performance. The business is investing heavily in experimentation capability, tooling and best practice. This role sits within a newly formed … engineering teams to ensure tests are set up correctly Support the separation and alignment of website experimentation and CRM testing activity Your Skills & Experience Strong experience running experimentation or CRO programmes in a digital environment Hands-on experience setting up and analysing A/B tests Solid ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to dive into the pharmaceutical industry and make a real impact? Our client … PAYE) or .10 LTD/UMB What You'll Do: As a Technical Writer, you'll play a crucial role in enhancing customer engagement and ensuring that our documentation meets the needs of our stakeholders. Here are your core responsibilities: Implement Marketing Strategies: Align customer notifications with departmental ...

optimise the end‐to‐end acquisition and engagement funnel Drive measurable improvements in conversion, activation, and revenue Treat conversion as a continuous system The Customer Entry Point Redefine how customers search, discover and navigate our platform Lead the shift toward intuitive, low‐friction, AI‐powered experiences (including conversational interfaces … Build journeys that feel seamless, intelligent, intuitive and customer led Data‐Led Decision Making Establish a culture where every decision is backed by insight Define clear success metrics and ensure teams are accountable to them Use experimentation, behavioural data and customer insight to drive prioritisation Strategy → Roadmap → Impact ...

they help customers modernise onboarding, strengthen compliance processes and combat increasingly sophisticated fraud threats through a market-leading SaaS platform. Having established a strong customer base across multiple international markets, the business is now investing significantly in its UK growth strategy and is seeking an experienced commercial leader … prevention. As identity fraud, synthetic identities and AI-enabled attacks continue to evolve, organisations are increasingly investing in technologies that improve trust, security and customer onboarding experiences. This role will place you at the forefront of that transformation. Working directly with the founders and executive leadership team, you will ...

Senior Enterprise Customer Success Manager £78,000 - £83,000 | UK Remote | Permanent We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.This is an opportunity to take ownership of a portfolio of some … largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success. Responsibilities Manage a portfolio of approximately 50 strategic ...

Senior Enterprise Customer Success Manager 78,000 - 83,000 UK Remote Permanent We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team. This is an opportunity to take ownership of a portfolio of some … largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success. Responsibilities Manage a portfolio of approximately 50 strategic ...