76 to 100 of 1,053 Remote Customer Experience Jobs

Customer Success Manager - SAP Next Gen Academy for Customer Success - UK (Hybrid) We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries … accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. S/4HANA Finance Procurement SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. About SAP Academy for Customer Success The SAP Academy for Customer Success ...

with a leading global technology company that is revolutionising how individuals and businesses manage their financial lives. This innovative organisation is deeply committed to customer success, leveraging data-driven strategies to enhance experiences and drive operational excellence across diverse international markets. They are at the forefront of integrating … robust, AI-ready data foundations that scale across multiple regions. You will be at the heart of improving how this company measures and delivers customer success, directly influencing Customer Experience, Digital Experience, Service Delivery, and Supportability, all while working with groundbreaking AI-native analytics. This ...

Customer Service Advisor - END OF CONTRACTS Specialist Location: Berkshire, Sleugh, South East England Job Type: Temporary, Full-Time Industry: Banking and Finance/Customer Service and Call Centres Salary: £14.88 per hour Benefits: Hybrid working arrangement – two days per week WFH after training is completed Job Description … Customer Service Advisor provides excellent support and guidance to customers within the banking and finance sector. The role involves managing inbound customer enquiries via telephone, email or online platforms, resolving issues efficiently and accurately, and ensuring a positive customer experience at all times. The position requires ...

Project Manager - Customer Access and Service Transformation Programme Location: London Rate: £576.14 per day Contract: Initial three months, with option to extend to six months Working pattern: Hybrid (2 days office, 3 days remote) Hours: 37.5 hours per week Start: September 2026 Client: Local Government Authority Urgent - Applications Closing … ASAP The opportunity We are seeking an experienced Interim Project Manager/PMO Lead to support the delivery of a major Customer Access and Service Transformation programme. The programme is moving from strategy and action planning into structured delivery. You will work closely with the Programme Director to establish ...

will own the end-to-end digital trading strategy across direct-to-consumer channels and marketplace platforms, ensuring a unified approach to commercial planning, customer experience, product assortment, pricing, promotions and trading execution. The successful candidate will drive profitable revenue growth, identify new opportunities for growth & expansion … performing team to deliver best-in-class digital experiences across all digital touchpoints.Working closely with local & global Digital, Analytics, Marketing, Merchandising, Planning, Finance, Operations, Customer Experience and brand teams, this role will play a critical leadership position in shaping the future of the European digital business.**The successful ...

Location: London (Hybrid) Type: Permanent Up to £700 per day Start date ASAP We're seeking an experienced Adobe Experience Platform (AEP) Architect to join our clients growing Customer Data & Activation team. This is a hands-on technical role focused on building and managing audiences within Adobe Experience Platform (AEP) and Real-Time CDP (RT-CDP) . You'll work across customer data, identity management, audience activation and MarTech integrations to deliver scalable audience solutions. Key Responsibilities Build and manage audiences within AEP and RT-CDP Create and maintain XDM schemas, datasets and customer profiles ...

LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. This includes:* Best-in-class customer journey … implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from day to day will vary according to your role, your ...

LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. This includes:* Best-in-class customer journey … implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from day to day will vary according to your role, your ...

understanding their challenges, improving platform adoption, and helping them achieve measurable business outcomes. This is a commercially focused account management role, with responsibility for customer retention, account growth and sales targets across your portfolio. We're looking for someone who is customer-centric, commercially driven and genuinely motivated … solving customer challenges. Working closely with Product, Support, Delivery and Sales teams, you'll play a key role in strengthening customer relationships, identifying growth opportunities, and ensuring our customers receive excellent ongoing support. This is an excellent opportunity for someone who combines strong commercial acumen with a genuine ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects of our AI‐powered Resolution Platform, AI Success Strategists shape and deliver long‐term AI success for our customers. … long‐term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention—while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery ...

next phase of international expansion, with a particular focus on Europe and APAC. About the Role We are looking for a Global Head of Customer Solutions to lead and scale the company’s global Account Management and Technical Support functions. Sitting at the intersection of engineering, technical support … requiring both strategic direction and hands-on involvement. You will build the structure, processes, capabilities, and performance standards needed to deliver a consistent global customer experience while developing a high-performing, internationally distributed team. Your Contribution Will Be Lead and scale the global Customer Solutions organization, encompassing ...

hiring two Senior Project Managers to join a global consumer brand's creative delivery team, supporting high-profile digital campaigns, product launches and customer experience initiatives. Working within cross-functional pods of designers, copywriters, analysts and marketers, you'll manage projects from brief through to delivery, ensuring campaigns … delivered on time and aligned to business objectives. Key Responsibilities Lead end-to-end delivery of digital marketing and customer experience projects Manage project timelines, risks, dependencies and stakeholder expectations Coordinate cross-functional creative, content and analytics teams Run project planning sessions, status updates and delivery reviews Drive ...

Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital … Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance ...

Customer Support Team Lead Belfast | Hybrid & Flexible Working £40,000 Base Salary | Total Reward Package circa £52,000 We're working with an innovative Belfast software business entering an exciting new phase of growth. As their customer base expands and new AI‐powered products come to market, they … investing in their Customer Care function by creating an additional Team Lead position. Rather than managing a larger team, you'll have the opportunity to lead a focused group of around five specialists, giving you the time to coach, develop and genuinely influence performance. The Opportunity This is much ...

sales organization, providing best practices and technical architecture guidance, driving POC’s and helping secure the technical win to exceed new bookings, expansion, and customer retention targets. Main Responsibilities Strategic Value & Executive Advisory Executive Technical Value: Partner with sales engineers , account executives and business consultants to drive strategic discussions … best practices. Strong sales acumen and prior experience in a technical pre‐sales or solutions architecture role within an enterprise SaaS or CX environment. Experience with platforms such as Salesforce Service Cloud, ServiceNow, Intercom Fin, or Freshworks is highly desirable. The intelligent heart of customer experience ...

Description At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses. What You’ll Be Doing: Manage Technical Deal Cycles: Lead the technical validation … Expertise: Practical understanding of AI applications, including utilising LLM‐powered features, prompt engineering , and automated workflows. Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows. Travel Commitment: Ability and willingness to travel up to 30% annually ...

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth … enables delivery rather than adding process, continually simplifying ways of working and increasing automation of reporting, governance and portfolio insight Who you are Essential experience Extensive leadership experience in complex, global Technology organisations, with accountability for strategy execution, transformation, portfolio delivery or a comparable enterprise remit Proven success ...

Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital … Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance ...

Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract . You'll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital … Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance ...

shape how customers buy and sell through a complex two-sided marketplace. The role This is a classic Product Analytics role focused on understanding customer behaviour, product performance, experimentation, and growth. You'll sit within the Growth Analytics team, working closely with Product, Marketing, Commercial teams, agencies, and external … partners to solve business problems and improve customer outcomes. The business operates a sophisticated analytics ecosystem, with advanced event tracking and behavioural data collected across the entire customer journey. Rather than relying on traditional web analytics tools, they've invested heavily in modern product analytics capabilities and data ...

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. Overview At Publicis Sapient, we help our clients with ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile … other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities. Act as the primary ...