176 to 200 of 240 Remote Customer Experience Jobs

improvement activities are embedded following major incidents and significant changes. Work collaboratively with operational, technical, and business stakeholders to maintain service stability and improve customer experience. Monitor compliance with agreed service management processes, policies, and governance requirements. Produce management information, reporting, and insights to support decision-making and demonstrate … everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Strong experience in Incident, Problem, and Change Management within complex IT environments. Excellent understanding of ITIL frameworks and Service Management best practices. Proven ability ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately ...

hands-on engineering roles with the opportunity to build and evolve business-critical platforms that support our Funeral Services operations, power exceptional colleague and customer experiences, and help establish the technology foundations for our newly created Legal Services division. You'll play a key role in solving complex technical … that moving quickly should not come at the expense of quality, security or long-term sustainability. You bring genuine technical depth You have significant experience designing and delivering complex software systems and are comfortable taking technical ownership within a team or domain. You will bring expertise in full stack ...

Description Build the infrastructure people can rely on. We believe investing should feel good. Behind every reliable, secure and easy-to-use investing experience is technology people can depend on. As a Senior Infrastructure Engineer, you'll play an important role in making that possible, helping to keep … meet the needs of a growing, regulated business, supporting our operational resilience and regulatory responsibilities, including Consumer Duty. What you'll bring Infrastructure experience and technical delivery Strong experience in an Infrastructure Engineer or similar technical role, preferably gained in a Financial Services, regulated or business-critical technology ...

Full-time We’re currently hiring for an experienced Business Analyst to join an established organisation, supporting the development of its systems, products and customer experience. This is a hands-on, technically focused Business Analyst role. The work involves gathering and documenting requirements, interrogating and validating data with … working closely with architecture, development, product and testing teams to design effective solutions. The position would suit a Business Analyst with strong SQL skills, experience in Agile delivery, and a good understanding of APIs, system integrations and data flows. Key Responsibilities Gather, analyse and document business requirements across ...

bring: * Exceptional verbal communication skills and the ability to build strong relationships with customers * Excellent people skills and a genuine desire to create positive customer experiences * Strong problem-solving ability, with a proactive approach to resolving issues * Solid customer service mindset, supported by consistently good outcomes through quality … control and customer satisfaction feedback Desired Skills Comfortable working with MS Office products * Working knowledge of Windows 11 and Iphones 6 Months - 1 Year of Service Desk Experience Personal Attributes Friendly and approachable. Patient and professional when supporting users. Highly organised with excellent attention to detail. Able ...

excellent opportunity for a highly analytical, SQL-focused professional looking to develop further into Product Analytics. You'll work with large-scale digital and customer datasets to understand user behaviour, improve engagement and help shape the future of digital products. Working closely with Product, Engineering and wider business teams … will turn complex data into actionable insights that drive product improvements and better customer experiences. Key Responsibilities Analyse large-scale user and event data using advanced SQL. Understand audience behaviour, engagement patterns and customer journeys. Identify key user segments, cohorts and opportunities to improve retention. Support event tracking ...

French Speaking Customer Support Analyst, Cambridge to £33,000, Hybrid working A leading Technology Specialist firm in Cambridge are looking for a French speaking customer support analyst. This is a full-time role providing professional and responsive support customers across Europe, helping them get the most from their … systems. You’ll handle customer queries across phone, email and live chat, investigate technical issues, process system changes and coordinate engineer appointments. You’ll use internal support tools to diagnose issues, manage cases and ensure customers receive timely and effective support. You’ll also work closely with customers, installers ...

Spanish Speaking Customer Service Advisor, Spanish, Cambridge to £33,000, Hybrid working A leading Technology Specialist firm in Cambridge are looking for a Spanish speaking Customer Service Advisor. This is a full-time role providing professional and responsive support customers across Europe, helping them get the most from … their systems. You’ll handle customer queries across phone, email and live chat, investigate technical issues, process system changes and coordinate engineer appointments. You’ll use internal support tools to diagnose issues, manage cases and ensure customers receive timely and effective support. You’ll also work closely with customers ...

work on some of the company's most important growth challenges, partnering closely with Marketing, Product, and Commercial teams to influence investment decisions, optimise customer acquisition, and drive sustainable growth. The Company They are a fast-growing consumer-focused technology business operating at global scale. With a strong data … driven culture, they use analytics to shape strategy, improve customer experiences, and identify new growth opportunities. Their collaborative environment gives analysts direct exposure to senior stakeholders and meaningful influence over business outcomes. As they continue to scale, analytics remains a critical function in driving performance across the organisation. ...

ensure continual improvement. Applications and Technology Support Analyst Person Requirements: A Level standard or Equivalent ICT Related Degree is desirable Strong commitment to customer service excellence. Demonstrates drive and resilience Proactive approach to work. Self-starting and self-motivated. Performance Focused. Focus on getting things done. Team player Flexible … process mapping methods. Knowledge of how projects link together to ensure solutions benefit the company as a whole. Communication and documentation skills Demonstrable experience of implementing or using systems to improve performance, usability or customer experience. Proven experience of business improvement processes, A clear understanding ...

Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything … becoming a trusted partner who will connect their strategic priorities with the right solutions and opportunities. You’ll combine commercial drive with a genuinely customer-focused approach, bringing together colleagues across regions, solutions and service teams to deliver consistently, strengthen relationships and create sustainable, profitable growth.You ...

starting in July 2027 About the Role As a Sales Intern within our Global Services and Solutions Sales team, you will gain hands-on experience supporting sales activities, analysing data, and working closely with internal teams and external partners. You'll play an important role in ensuring … User sales teams and channel partners receive the right level of support on customer opportunities, while contributing to initiatives that drive business growth and enhance customer experiences. This internship offers exposure to real-world sales operations in a dynamic, collaborative environment, with opportunities to build strong professional relationships ...

Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything … becoming a trusted partner who will connect their strategic priorities with the right solutions and opportunities. You'll combine commercial drive with a genuinely customer-focused approach, bringing together colleagues across regions, solutions and service teams to deliver consistently, strengthen relationships and create sustainable, profitable growth. ...

Lead, mentor, and develop a distributed international HR operations team to build capability, cross-training, and resilient coverage. Have you got what it takes Experience: 10+ years of progressive experience in international HR Operations, Global HR Shared Services, or People Operations leadership within multinational organizations across EMEA … APAC. Management Experience: Minimum 3+ years of experience leading, coaching, and developing geographically distributed teams. Compliance Expertise: Multi-country working knowledge of regional employment laws, statutory requirements, and labor regulations across EMEA and APAC, alongside global hire-to-retire workflows. Systems & Data: Demonstrated proficiency with major HR enterprise ...

root cause analysis. Monitor service performance and drive continuous improvement across support operations. Work closely with DevOps and Engineering teams to improve reliability and customer experience. Requirements Experience leading a technical support, operations or DevOps team. Strong experience managing major incidents and high-priority escalations. Hands … troubleshooting and problem-solving skills. Experience supporting cloud-based or SaaS platforms. Good understanding of Linux environments. Exposure to Kubernetes and modern operational tooling is beneficial. Strong communication and stakeholder management skills. ...

LEAD (Logistics & Supply Chain, Web and Mobile) £525.00 pd Inside IR35 12 months Remote first, London visits (workshops) Web & Mobile experience I am partnered with a leading consultancy who have partnered with a global supply chain and logistics firm to help deliver evolution and innovation to their experience across web and mobile. The mission: Provide global UX leadership across web and mobile, establishing consistent, intuitive and connected customer experiences that reduce effort, improve task completion and support the broader strategy for customers experience. Core accountabilities Establish global UX principles, standards, design governance and success measures. ...

most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join … Executive Technology Product Manager, with significant exposure to senior finance and technology management. This pivotal role ensures operational efficiency, accurate financial transactions, and seamless customer experience. Key Responsibilities Product Management · Directs a comprehensive product strategy from product conception and definition through end of life. Ensuring effective delivery of requirements ...

Responsible for leading the Agile delivery of application development and AI-driven solutions, ensuring teams deliver high-quality features, increments and releases aligned to customer and business needs. The role is delivery-focused but strongly embedded in modern practices, guiding multi-disciplinary development squads from initial discovery through development … development teams. Build trusted relationships with customers and internal product stakeholders. Ensure development deliverables meet quality, performance, security and acceptance standards. Skills and experience: Strong understanding of application development lifecycles and modern engineering processes. Passion for Agile, Scrum and iterative delivery with ability to coach teams. Experience delivering ...

will play a key role in supporting our Print Channel team, ensuring that our partners receive the right level of assistance on all relevant customer opportunities. This role offers an exciting opportunity to collaborate with internal teams and external partners to drive business growth and enhance customer experiences. ...

make decisions, and deliver value to customers. At Kingfisher, our Group AI team is building scalable, responsible AI products that support smarter operations, improved customer experiences, and stronger commercial outcomes across our international banners.We are looking for an AI Product Owner to help drive the vision, prioritisation, and delivery … even where competing priorities impact roadmap decisionsChampion responsible AI practices throughout the product lifecycle What you'll bring Previous Product Owner or Product Management experience within technology or digital delivery environmentsStrong understanding of agile delivery methodologies and product management practicesExperience working across cross-functional teams including technology, engineering, data ...

role for sellers who want real ownership, complex challenges, and the opportunity to make a visible impact Job Requirements Develop a deep understanding of customer’s strategies, goals, challenges, risks, and transformation priorities, and connect them to NetApp’s differentiated unified platform and solutions. Act as a trusted advisor … customer by combining technical curiosity, business acumen, and solution expertise to guide customer transformation. Demonstrate strong hunting mentality identifying whitespace opportunities, new workloads, emerging buyer personas, and expansion paths across your territory. Execute with disciplined sales excellence, including pipeline management and forecast accuracy, using MEDDICC aligned with discovery ...

week in office) Employment Type: Full-Time An award-winning payments company transforming the way businesses and consumers move money. Through innovative technology, exceptional customer experiences, and a culture of continuous improvement, we are building the next generation of payment solutions. As they continue to grow, we are looking … high-performing software engineering teams, drive technical excellence, and help deliver scalable, secure, and resilient payment platforms. Must come from a .Net background with experience within either, Payments, Banking or Fintech environment with the ability to work in a fast paced environment. The Role As an Engineering Manager ...

week in office) Employment Type: Full-Time An award-winning payments company transforming the way businesses and consumers move money. Through innovative technology, exceptional customer experiences, and a culture of continuous improvement, we are building the next generation of payment solutions. As they continue to grow, we are looking … high-performing software engineering teams, drive technical excellence, and help deliver scalable, secure, and resilient payment platforms. Must come from a .Net background with experience within either, Payments, Banking or Fintech environment with the ability to work in a fast paced environment. The Role As an Engineering Manager ...

products and services. Title: Sr. Escalation Engineer - Client Services Base location: Belfast, Northern Ireland (Hybrid) Special Position Requirements Given the critical nature of the customer issues supported, some after-hours/weekend work will be required. Participation in the 24 x 7 telephone support Rota is mandatory for this … provide World class Support for all Thales products. Thales is a leading global provider of data protection solutions with more than 40 years' experience securing the world's most sensitive information. Our customers-businesses, governments, and technology vendors with a broad range of challenges use Thales e-Security products ...