Period
to 17 August 2019

The following table provides summary statistics for permanent job vacancies advertised in Berkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 August 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South East > Berkshire
6 months to
17 Aug 2019
Same period 2018 Same period 2017
Rank 113 113 85
Rank change year-on-year 0 -28 -14
Permanent jobs citing SLA 153 166 217
As % of all permanent IT jobs advertised in Berkshire 2.65% 2.52% 3.38%
As % of the Quality Assurance & Compliance category 19.34% 17.40% 30.14%
Number of salaries quoted 106 120 153
Berkshire median annual salary £40,000 £40,000 £41,000
Median salary % change year-on-year - -2.44% +2.50%
10th Percentile £22,300 £22,750 £22,350
90th Percentile £66,250 £61,350 £63,750
South East median annual salary £40,000 £42,500 £37,500
% change year-on-year -5.88% +13.33% +7.14%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Berkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Berkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 791 954 720
As % of all permanent IT jobs advertised in Berkshire 13.68% 14.49% 11.22%
Number of salaries quoted 560 703 530
Berkshire median annual salary £52,000 £50,000 £50,000
Median salary % change year-on-year +4.00% - -4.76%
10th Percentile £30,500 £31,250 £27,000
90th Percentile £76,000 £73,750 £75,575
South East median annual salary £50,000 £48,500 £45,000
% change year-on-year +3.09% +7.78% -

SLA
Job Vacancy Trend in Berkshire

Job postings citing SLA as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for SLA in Berkshire

SLA
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Berkshire.

Salary trend for SLA in Berkshire

SLA
Salary Histogram in Berkshire

The salary distribution of IT jobs citing SLA in Berkshire over the 6 months to 17 August 2019.

Salary histogram for SLA in Berkshire

SLA
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Berkshire region over the 6 months to 17 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +19 82 £35,750 -13.33% 10
Bracknell +3 15 £51,250 +46.43%
Slough +2 15 £30,000 -20.00% 8
Newbury +17 13 £33,500 -36.19% 2
Maidenhead +7 11 £62,500 +56.25% 2
Wokingham +2 1 £37,500 +7.14%
SLA
South East

For the 6 months to 17 August 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Berkshire region with a requirement for SLA.

1 64 (41.83%) ITIL
2 63 (41.18%) Windows
3 40 (26.14%) Problem-Solving
4 39 (25.49%) SQL
5 38 (24.84%) Microsoft Office
6 32 (20.92%) Finance
7 31 (20.26%) Microsoft
8 26 (16.99%) Office 365
9 25 (16.34%) Active Directory
9 25 (16.34%) HP
10 23 (15.03%) Service Delivery
10 23 (15.03%) Windows 7
10 23 (15.03%) Proactive Monitoring
11 22 (14.38%) Windows Server
12 21 (13.73%) MS Visio
13 20 (13.07%) Telecoms
13 20 (13.07%) Marketing
14 19 (12.42%) TCP/IP
15 18 (11.76%) Linux
15 18 (11.76%) Microsoft Excel
15 18 (11.76%) Project Management
15 18 (11.76%) Internet
15 18 (11.76%) A+ Certification
16 17 (11.11%) ITSM
16 17 (11.11%) SQL Server
17 16 (10.46%) Firewall
18 15 (9.80%) Microsoft Azure
18 15 (9.80%) Unix
18 15 (9.80%) Root Cause Analysis
19 14 (9.15%) Windows Server 2012

SLA
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (4.58%) MS Exchange
2 4 (2.61%) SharePoint
3 3 (1.96%) IIS
3 3 (1.96%) Tomcat
3 3 (1.96%) WebLogic
3 3 (1.96%) WebSphere
4 1 (0.65%) Apache
4 1 (0.65%) Confluence
4 1 (0.65%) Exchange Server 2010
Applications
1 38 (24.84%) Microsoft Office
2 21 (13.73%) MS Visio
3 18 (11.76%) Microsoft Excel
4 6 (3.92%) Microsoft PowerPoint
5 4 (2.61%) Microsoft Project
Business Applications
1 1 (0.65%) NetSuite
Cloud Services
1 26 (16.99%) Office 365
2 15 (9.80%) Microsoft Azure
3 6 (3.92%) SaaS
4 3 (1.96%) Amazon AWS
5 2 (1.31%) IaaS
5 2 (1.31%) OneDrive
5 2 (1.31%) PaaS
Communications & Networking
1 19 (12.42%) TCP/IP
2 18 (11.76%) Internet
3 16 (10.46%) Firewall
4 10 (6.54%) LAN
5 8 (5.23%) Intranet
5 8 (5.23%) Junos
6 7 (4.58%) WAN
7 5 (3.27%) VPN
8 4 (2.61%) Network Security
9 3 (1.96%) DHCP
9 3 (1.96%) DNS
9 3 (1.96%) GPRS
9 3 (1.96%) GSM
9 3 (1.96%) Remote Desktop
9 3 (1.96%) UMTS
9 3 (1.96%) VoIP
10 2 (1.31%) 4G
10 2 (1.31%) Unified Communications
10 2 (1.31%) Wi-Fi
11 1 (0.65%) 2G
Database & Business Intelligence
1 17 (11.11%) SQL Server
2 10 (6.54%) Relational Database
3 7 (4.58%) Azure SQL Data Warehouse
3 7 (4.58%) Data Lake
3 7 (4.58%) Data Warehouse
4 4 (2.61%) Oracle Database
5 3 (1.96%) BusinessObjects
5 3 (1.96%) MS Access
6 1 (0.65%) Azure SQL Database
6 1 (0.65%) Big Data
6 1 (0.65%) DB2
6 1 (0.65%) DB2 UDB
6 1 (0.65%) MySQL
6 1 (0.65%) RDBMS
6 1 (0.65%) SQL Server Integration Services
6 1 (0.65%) SQL Server Reporting Services
Development Applications
1 13 (8.50%) JIRA
2 1 (0.65%) Toad
General
1 32 (20.92%) Finance
2 20 (13.07%) Marketing
2 20 (13.07%) Telecoms
3 11 (7.19%) Manufacturing
4 9 (5.88%) Electronics
5 8 (5.23%) Legal
6 3 (1.96%) Publishing
7 2 (1.31%) Billing
8 1 (0.65%) Banking
8 1 (0.65%) Dutch Language
8 1 (0.65%) Retail
Job Titles
1 59 (38.56%) Analyst
2 39 (25.49%) Service Analyst
3 33 (21.57%) Service Desk Analyst
4 31 (20.26%) Support Analyst
5 20 (13.07%) 1st Line Support
5 20 (13.07%) 1st Line Support Analyst
6 19 (12.42%) Support Engineer
7 18 (11.76%) Service Desk Support
7 18 (11.76%) Service Desk Support Analyst
8 16 (10.46%) Applications Support
8 16 (10.46%) Service Manager
9 15 (9.80%) 1st Line Service Desk Analyst
10 11 (7.19%) Technical Support
11 10 (6.54%) Field Engineer
12 8 (5.23%) 2nd Line Support
12 8 (5.23%) Consultant
12 8 (5.23%) Field Service Engineer
12 8 (5.23%) Field Service Hardware Engineer
12 8 (5.23%) Hardware Engineer
12 8 (5.23%) Server Engineer
Libraries, Frameworks & Software Standards
1 3 (1.96%) CSS
1 3 (1.96%) HTML
2 1 (0.65%) .NET Core
2 1 (0.65%) Web Services
Miscellaneous
1 12 (7.84%) Analytical Skills
2 8 (5.23%) Data Centre
2 8 (5.23%) EMC VMAX
2 8 (5.23%) EMC VNX
2 8 (5.23%) iSeries
3 4 (2.61%) NHS
4 3 (1.96%) Driving Licence
4 3 (1.96%) FMCG
4 3 (1.96%) Mobile App
4 3 (1.96%) Self-Motivation
5 2 (1.31%) Client/Server
5 2 (1.31%) Clustering
5 2 (1.31%) Enterprise Software
5 2 (1.31%) Management Information System
5 2 (1.31%) Public Cloud
5 2 (1.31%) Video Conferencing
6 1 (0.65%) Enterprise Cloud
6 1 (0.65%) Replication
6 1 (0.65%) Smartphone
6 1 (0.65%) User Experience
Operating Systems
1 63 (41.18%) Windows
2 23 (15.03%) Windows 7
3 22 (14.38%) Windows Server
4 18 (11.76%) Linux
5 15 (9.80%) Unix
6 14 (9.15%) Windows Server 2012
7 13 (8.50%) Windows 2000
7 13 (8.50%) Windows XP
8 12 (7.84%) Windows Server 2008
9 9 (5.88%) Windows 8
10 8 (5.23%) Windows 10
11 3 (1.96%) Android
11 3 (1.96%) Apple iOS
12 2 (1.31%) Windows Server 2003
13 1 (0.65%) AIX
13 1 (0.65%) CentOS
13 1 (0.65%) Solaris
13 1 (0.65%) Ubuntu
Processes & Methodologies
1 64 (41.83%) ITIL
2 40 (26.14%) Problem-Solving
3 23 (15.03%) Proactive Monitoring
3 23 (15.03%) Service Delivery
4 18 (11.76%) Project Management
5 17 (11.11%) ITSM
6 15 (9.80%) Root Cause Analysis
7 13 (8.50%) Infrastructure Engineering
7 13 (8.50%) Presales
8 12 (7.84%) Stakeholder Management
9 11 (7.19%) Process Improvement
10 10 (6.54%) Customer Requirements
10 10 (6.54%) Programme Management
11 9 (5.88%) Business Intelligence
11 9 (5.88%) Digital Marketing
11 9 (5.88%) Regression Testing
11 9 (5.88%) Service Management
12 8 (5.23%) Agile Software Development
12 8 (5.23%) Incident Management
12 8 (5.23%) Supplier Management
Programming Languages
1 39 (25.49%) SQL
2 9 (5.88%) T-SQL
3 4 (2.61%) PowerShell
4 3 (1.96%) JavaScript
4 3 (1.96%) Python
5 2 (1.31%) Bash Shell
6 1 (0.65%) C
6 1 (0.65%) Java
6 1 (0.65%) Perl
6 1 (0.65%) PL/SQL
6 1 (0.65%) Shell Script
6 1 (0.65%) VB
Qualifications
1 18 (11.76%) A+ Certification
2 14 (9.15%) Security Cleared
3 13 (8.50%) DV Cleared
4 8 (5.23%) JNCIA
4 8 (5.23%) JNCIS
5 7 (4.58%) SC Cleared
6 5 (3.27%) MCP
7 2 (1.31%) CCNP
7 2 (1.31%) Cisco Certification
7 2 (1.31%) Microsoft Certification
8 1 (0.65%) ISEB
8 1 (0.65%) ITIL Certification
8 1 (0.65%) ITIL Foundation Certificate
8 1 (0.65%) MCSA
8 1 (0.65%) MCSE
8 1 (0.65%) PRINCE2 Certification
Quality Assurance & Compliance
1 4 (2.61%) ISO 9001
1 4 (2.61%) QA
2 2 (1.31%) GDPR
2 2 (1.31%) ISO/IEC 27001
3 1 (0.65%) HL7
3 1 (0.65%) PCI DSS
System Software
1 25 (16.34%) Active Directory
2 9 (5.88%) Hyper-V
3 8 (5.23%) VMware Infrastructure
4 4 (2.61%) Virtual Machines
5 3 (1.96%) Docker
6 1 (0.65%) BitLocker
6 1 (0.65%) Microsoft Virtual Server
6 1 (0.65%) Virtual Servers
6 1 (0.65%) VMware Workstation
Systems Management
1 3 (1.96%) Kubernetes
1 3 (1.96%) SCOM
2 2 (1.31%) Microsoft Clustering
3 1 (0.65%) Ansible
3 1 (0.65%) Grafana
3 1 (0.65%) Prometheus
3 1 (0.65%) Symantec Endpoint Protection
3 1 (0.65%) Terraform
3 1 (0.65%) vCenter Server
Vendors
1 31 (20.26%) Microsoft
2 25 (16.34%) HP
3 12 (7.84%) SonicWALL
4 11 (7.19%) Dell
4 11 (7.19%) VMware
5 10 (6.54%) EMC
5 10 (6.54%) Juniper
5 10 (6.54%) SAP
6 9 (5.88%) IBM
7 8 (5.23%) Aruba
7 8 (5.23%) Dell Compellent
7 8 (5.23%) EqualLogic
7 8 (5.23%) Extreme Networks
7 8 (5.23%) Oracle
7 8 (5.23%) Palo Alto
7 8 (5.23%) Sun
8 6 (3.92%) Cisco
9 3 (1.96%) Citrix
9 3 (1.96%) Ericsson
9 3 (1.96%) Mapinfo