Service Desk Analyst Jobs in Birmingham

Service Desk Analyst
West Midlands > Birmingham

The median Service Desk Analyst salary in Birmingham is £27,500 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 141 118 181
Rank change year-on-year -23 +63 -37
Permanent jobs requiring a Service Desk Analyst 7 23 12
As % of all permanent jobs advertised in Birmingham 0.26% 1.16% 0.38%
As % of the Job Titles category 0.27% 1.24% 0.40%
Number of salaries quoted 5 23 11
10th Percentile £25,500 £26,350 £21,250
25th Percentile £26,250 £27,250 £24,360
Median annual salary (50th Percentile) £27,500 £29,000 £25,000
Median % change year-on-year -5.17% +16.00% +13.64%
75th Percentile £30,000 £33,750 £35,125
90th Percentile £30,150 - £38,750
West Midlands median annual salary £25,000 £28,500 £27,000
% change year-on-year -12.28% +5.56% +17.39%

All Permanent IT Job Vacancies
Birmingham

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 2,574 1,858 3,010
% of permanent jobs with a recognized job title 94.29% 93.51% 96.01%
Number of salaries quoted 2,102 1,426 2,317
10th Percentile £31,250 £31,250 £33,750
25th Percentile £40,991 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - +4.76%
75th Percentile £69,914 £71,250 £71,250
90th Percentile £84,964 £82,500 £85,000
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Service Desk Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Desk Analyst in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Service Desk Analyst in Birmingham.

Salary trend for Service Desk Analyst in Birmingham

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 6 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 6 (85.71%) Active Directory
1 6 (85.71%) Microsoft 365
2 5 (71.43%) Problem-Solving
3 4 (57.14%) Social Skills
4 3 (42.86%) Customer Service
4 3 (42.86%) Analytical Skills
4 3 (42.86%) Windows 10
4 3 (42.86%) Remote Desktop
4 3 (42.86%) Windows Server
4 3 (42.86%) Proactive Management
4 3 (42.86%) Windows Server 2012
4 3 (42.86%) Lotus
4 3 (42.86%) SLA
4 3 (42.86%) ITIL
4 3 (42.86%) Windows
4 3 (42.86%) IBM Notes
4 3 (42.86%) Firewall
4 3 (42.86%) Incident Management
4 3 (42.86%) Norwegian Language
4 3 (42.86%) Problem Management
5 2 (28.57%) Altova
5 2 (28.57%) French Language
5 2 (28.57%) SQL Server Reporting Services
5 2 (28.57%) Logistics
5 2 (28.57%) Supply Chain Management
5 2 (28.57%) SQL Server Integration Services
5 2 (28.57%) MS Visio
5 2 (28.57%) SQL
5 2 (28.57%) SQL Server
5 2 (28.57%) Microsoft Project

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (42.86%) IBM Notes
Applications
1 2 (28.57%) Microsoft Office
1 2 (28.57%) Microsoft Project
1 2 (28.57%) MS Visio
Cloud Services
1 6 (85.71%) Microsoft 365
2 1 (14.29%) Azure
2 1 (14.29%) Entra ID
Communications & Networking
1 3 (42.86%) Firewall
1 3 (42.86%) Remote Desktop
2 2 (28.57%) DHCP
2 2 (28.57%) DNS
2 2 (28.57%) TCP/IP
2 2 (28.57%) VPN
3 1 (14.29%) PBX
Database & Business Intelligence
1 2 (28.57%) SQL Server
1 2 (28.57%) SQL Server Integration Services
1 2 (28.57%) SQL Server Reporting Services
General
1 4 (57.14%) Social Skills
2 3 (42.86%) Analytical Skills
2 3 (42.86%) Norwegian Language
3 2 (28.57%) French Language
4 1 (14.29%) Telecoms
Miscellaneous
1 1 (14.29%) Replication
Operating Systems
1 3 (42.86%) Windows
1 3 (42.86%) Windows 10
1 3 (42.86%) Windows Server
1 3 (42.86%) Windows Server 2012
2 2 (28.57%) Windows Server 2008
2 2 (28.57%) Windows Server 2016
2 2 (28.57%) Windows Server 2019
Processes & Methodologies
1 5 (71.43%) Problem-Solving
2 3 (42.86%) Customer Service
2 3 (42.86%) Incident Management
2 3 (42.86%) ITIL
2 3 (42.86%) Proactive Management
2 3 (42.86%) Problem Management
3 2 (28.57%) Logistics
3 2 (28.57%) Supply Chain Management
4 1 (14.29%) Data Collection
4 1 (14.29%) User Experience
Programming Languages
1 2 (28.57%) PowerShell
1 2 (28.57%) SQL
Quality Assurance & Compliance
1 3 (42.86%) SLA
System Software
1 6 (85.71%) Active Directory
2 1 (14.29%) Hyper-V
2 1 (14.29%) VMware ESXi
2 1 (14.29%) VMware Infrastructure
Systems Management
1 1 (14.29%) Microsoft Intune
1 1 (14.29%) SCCM
Vendors
1 3 (42.86%) Lotus
2 2 (28.57%) Altova
2 2 (28.57%) Microsoft
2 2 (28.57%) Sophos
3 1 (14.29%) Cisco
3 1 (14.29%) Veeam
3 1 (14.29%) VMware