Period
to 18 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Cambridgeshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 18 October 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
East of England > Cambridgeshire
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 162 183 137
Rank change year-on-year +21 -46 +37
Permanent jobs citing ITSM 28 21 47
As % of all permanent IT jobs advertised in Cambridgeshire 0.81% 0.56% 1.31%
As % of the Processes & Methodologies category 0.88% 0.60% 1.47%
Number of salaries quoted 13 11 41
Cambridgeshire median annual salary £32,500 £65,000 £37,500
Median salary % change year-on-year -50.00% +73.33% -11.24%
10th Percentile £19,750 £25,000 £32,500
90th Percentile £43,025 £75,000 £53,000
East of England median annual salary £39,000 £48,000 £47,500
% change year-on-year -18.75% +1.05% +5.56%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cambridgeshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Cambridgeshire
Permanent vacancies with a requirement for process or methodology skills 3,175 3,480 3,201
As % of all permanent IT jobs advertised in Cambridgeshire 91.92% 92.14% 89.54%
Number of salaries quoted 2,160 2,699 2,637
Cambridgeshire median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% +1.16%
10th Percentile £27,500 £27,500 £26,250
90th Percentile £70,000 £70,000 £66,250
East of England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

ITSM
Job Vacancy Trend in Cambridgeshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Cambridgeshire.

Job vacancy trend for ITSM in Cambridgeshire

ITSM
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Cambridgeshire.

Salary trend for ITSM in Cambridgeshire

ITSM
Salary Histogram in Cambridgeshire

The salary distribution of IT jobs citing ITSM in Cambridgeshire over the 6 months to 18 October 2018.

Salary histogram for ITSM in Cambridgeshire

ITSM
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Cambridgeshire region over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Peterborough -30 14 £32,500 -48.00% 2
Cambridge +28 13 £41,050 -36.85%
Huntingdon +7 1 £25,000 +19.05%
ITSM
East of England

For the 6 months to 18 October 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridgeshire region with a requirement for ITSM.

1 23 (82.14%) ITIL
2 11 (39.29%) Service Management
3 10 (35.71%) Microsoft
3 10 (35.71%) Microsoft Excel
4 9 (32.14%) Windows
4 9 (32.14%) Problem-Solving
5 7 (25.00%) Skype for Business
5 7 (25.00%) Microsoft Office
6 6 (21.43%) Service Delivery
6 6 (21.43%) MS Exchange
6 6 (21.43%) Microsoft Project
6 6 (21.43%) Office 365
6 6 (21.43%) ServiceNow
6 6 (21.43%) Line Management
7 5 (17.86%) Continuous Improvement
7 5 (17.86%) Problem Management
7 5 (17.86%) SLA
7 5 (17.86%) Microsoft PowerPoint
8 4 (14.29%) Information Management
8 4 (14.29%) Statistics
8 4 (14.29%) Knowledge Management
8 4 (14.29%) Agile Software Development
8 4 (14.29%) Process Management
8 4 (14.29%) Acrobat
8 4 (14.29%) Change Management
8 4 (14.29%) Management Information System
8 4 (14.29%) Workflow
8 4 (14.29%) VPN
8 4 (14.29%) Windows XP
8 4 (14.29%) MS Visio

ITSM
Co-occurring IT Skills in Cambridgeshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (25.00%) Skype for Business
2 6 (21.43%) MS Exchange
Applications
1 10 (35.71%) Microsoft Excel
2 7 (25.00%) Microsoft Office
3 6 (21.43%) Microsoft Project
4 5 (17.86%) Microsoft PowerPoint
5 4 (14.29%) Acrobat
5 4 (14.29%) MS Visio
Business Applications
1 4 (14.29%) Remedy ITSM
Cloud Services
1 6 (21.43%) Office 365
Communications & Networking
1 4 (14.29%) Internet
1 4 (14.29%) Remote Desktop
1 4 (14.29%) VPN
1 4 (14.29%) WebEx
2 2 (7.14%) Skype
2 2 (7.14%) VoIP
3 1 (3.57%) Intranet
Database & Business Intelligence
1 1 (3.57%) MS Access
General
1 3 (10.71%) Finance
2 2 (7.14%) Retail
3 1 (3.57%) Brand Awareness
3 1 (3.57%) Legal
3 1 (3.57%) Marketing
3 1 (3.57%) Telecoms
Job Titles
1 13 (46.43%) Analyst
2 7 (25.00%) Service Analyst
3 5 (17.86%) Service Desk Analyst
4 4 (14.29%) Knowledge Analyst
4 4 (14.29%) Knowledge Management Analyst
4 4 (14.29%) Process Analyst
5 3 (10.71%) Administrator
5 3 (10.71%) Coordinator
5 3 (10.71%) IT Administrator
6 2 (7.14%) Architect
6 2 (7.14%) IT Architect
6 2 (7.14%) Portfolio Analyst
6 2 (7.14%) Project Analyst
6 2 (7.14%) Service Architect
6 2 (7.14%) Service Transition Analyst
6 2 (7.14%) Team Leader
6 2 (7.14%) Transition Analyst
7 1 (3.57%) Infrastructure Support Engineer
7 1 (3.57%) IT Engineer
7 1 (3.57%) IT Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 4 (14.29%) CSS
Miscellaneous
1 4 (14.29%) Fintech
1 4 (14.29%) iPad
1 4 (14.29%) Management Information System
2 2 (7.14%) Analytical Skills
2 2 (7.14%) Self-Motivation
2 2 (7.14%) Video Conferencing
3 1 (3.57%) Data Centre
3 1 (3.57%) Driving Licence
3 1 (3.57%) Foreign Exchange (FX)
Operating Systems
1 9 (32.14%) Windows
2 4 (14.29%) Mac OS
2 4 (14.29%) Windows 10
2 4 (14.29%) Windows 2000
2 4 (14.29%) Windows 7
2 4 (14.29%) Windows XP
3 2 (7.14%) Linux
Processes & Methodologies
1 23 (82.14%) ITIL
2 11 (39.29%) Service Management
3 9 (32.14%) Problem-Solving
4 6 (21.43%) Line Management
4 6 (21.43%) Service Delivery
5 5 (17.86%) Continuous Improvement
5 5 (17.86%) Problem Management
6 4 (14.29%) Agile Software Development
6 4 (14.29%) Change Management
6 4 (14.29%) Information Management
6 4 (14.29%) ITIL V3
6 4 (14.29%) Knowledge Management
6 4 (14.29%) Performance Measurement
6 4 (14.29%) Proactive Management
6 4 (14.29%) Process Management
6 4 (14.29%) Project Management
6 4 (14.29%) Statistics
6 4 (14.29%) Vendor Relationship Management
6 4 (14.29%) Workflow
7 3 (10.71%) Incident Management
Qualifications
1 4 (14.29%) MCP
1 4 (14.29%) MCSE
1 4 (14.29%) Microsoft Certification
2 3 (10.71%) ITIL Certification
3 1 (3.57%) DBS Check
Quality Assurance & Compliance
1 5 (17.86%) SLA
2 1 (3.57%) ISO 9001
2 1 (3.57%) ISO/IEC 20000
2 1 (3.57%) ISO/IEC 27001
System Software
1 4 (14.29%) Active Directory
2 1 (3.57%) Virtual Machines
Systems Management
1 4 (14.29%) Microsoft Intune
1 4 (14.29%) ServiceCenter
1 4 (14.29%) Systems Management Server (SMS)
2 2 (7.14%) SCCM
2 2 (7.14%) SCSM
Vendors
1 10 (35.71%) Microsoft
2 6 (21.43%) ServiceNow
3 4 (14.29%) Adobe
3 4 (14.29%) Bomgar
3 4 (14.29%) HP
3 4 (14.29%) MobileIron
3 4 (14.29%) Peregrine
3 4 (14.29%) Remedy
3 4 (14.29%) WorldPay
4 2 (7.14%) Citrix