Period
to 21 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Cambridgeshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 January 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
East of England > Cambridgeshire
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 173 186 157
Rank change year-on-year +13 -29 +24
Permanent jobs citing ITSM 10 21 21
As % of all permanent IT jobs advertised in Cambridgeshire 0.32% 0.51% 0.64%
As % of the Processes & Methodologies category 0.34% 0.54% 0.71%
Number of salaries quoted 7 18 29
Cambridgeshire median annual salary £27,500 £50,000 £40,000
Median salary % change year-on-year -45.00% +25.00% +1.27%
10th Percentile £25,000 £40,650 £33,750
90th Percentile £39,000 £90,000 £51,250
East of England median annual salary £41,250 £40,000 £47,500
% change year-on-year +3.13% -15.79% -5.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cambridgeshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Cambridgeshire
Permanent vacancies with a requirement for process or methodology skills 2,899 3,899 2,942
As % of all permanent IT jobs advertised in Cambridgeshire 92.47% 93.77% 90.19%
Number of salaries quoted 2,046 2,900 2,446
Cambridgeshire median annual salary £47,500 £49,250 £45,000
Median salary % change year-on-year -3.55% +9.44% +3.15%
10th Percentile £28,000 £29,000 £26,250
90th Percentile £71,250 £70,000 £64,500
East of England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

ITSM
Job Vacancy Trend in Cambridgeshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Cambridgeshire.

Job vacancy trend for ITSM in Cambridgeshire

ITSM
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Cambridgeshire.

Salary trend for ITSM in Cambridgeshire

ITSM
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Cambridgeshire region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Peterborough -41 5 £39,000 -7.14% 4
Cambridge +35 3 £27,500 -41.80%
Huntingdon +6 2 £25,000 +19.05% 1
ITSM
East of England

For the 6 months to 21 January 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridgeshire region with a requirement for ITSM.

1 9 (90.00%) ITIL
2 7 (70.00%) Service Management
3 3 (30.00%) Line Management
4 2 (20.00%) ServiceNow
4 2 (20.00%) Data Privacy
4 2 (20.00%) Data Centre
4 2 (20.00%) Driving Licence
4 2 (20.00%) DBS Check
4 2 (20.00%) Virtual Machines
4 2 (20.00%) Infrastructure Engineering
4 2 (20.00%) ISO/IEC 27001
4 2 (20.00%) ISO/IEC 20000
4 2 (20.00%) Skype for Business
4 2 (20.00%) Information Security
4 2 (20.00%) Project Management
4 2 (20.00%) Microsoft Excel
4 2 (20.00%) ISO 9001
4 2 (20.00%) SLA
4 2 (20.00%) Microsoft
5 1 (10.00%) HP
5 1 (10.00%) Process Management
5 1 (10.00%) Service Delivery
5 1 (10.00%) Workflow
5 1 (10.00%) VMware
5 1 (10.00%) ITIL V3
5 1 (10.00%) HP Data Protector
5 1 (10.00%) VMware Infrastructure
5 1 (10.00%) Hyper-V
5 1 (10.00%) Veeam
5 1 (10.00%) Agile Software Development

ITSM
Co-occurring IT Skills in Cambridgeshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (20.00%) Skype for Business
Applications
1 2 (20.00%) Microsoft Excel
Job Titles
1 7 (70.00%) Analyst
2 4 (40.00%) Service Analyst
3 2 (20.00%) Infrastructure Engineer
3 2 (20.00%) Infrastructure Support
3 2 (20.00%) Infrastructure Support Engineer
3 2 (20.00%) IT Engineer
3 2 (20.00%) IT Infrastructure Engineer
3 2 (20.00%) IT Support
3 2 (20.00%) IT Support Engineer
3 2 (20.00%) Portfolio Analyst
3 2 (20.00%) Project Analyst
3 2 (20.00%) Service Desk Analyst
3 2 (20.00%) Service Transition Analyst
3 2 (20.00%) Support Engineer
3 2 (20.00%) Transition Analyst
4 1 (10.00%) Data Centre Engineer
4 1 (10.00%) Data Centre Infrastructure Engineer
4 1 (10.00%) Knowledge Analyst
4 1 (10.00%) Knowledge Management Analyst
4 1 (10.00%) Resource Manager
Miscellaneous
1 2 (20.00%) Data Centre
1 2 (20.00%) Driving Licence
2 1 (10.00%) Fintech
Processes & Methodologies
1 9 (90.00%) ITIL
2 7 (70.00%) Service Management
3 3 (30.00%) Line Management
4 2 (20.00%) Data Privacy
4 2 (20.00%) Information Security
4 2 (20.00%) Infrastructure Engineering
4 2 (20.00%) Project Management
5 1 (10.00%) Agile Software Development
5 1 (10.00%) ITIL V3
5 1 (10.00%) Knowledge Management
5 1 (10.00%) Mentoring
5 1 (10.00%) People Management
5 1 (10.00%) Performance Management
5 1 (10.00%) Performance Measurement
5 1 (10.00%) Proactive Management
5 1 (10.00%) Process Management
5 1 (10.00%) Service Delivery
5 1 (10.00%) Service Design
5 1 (10.00%) Workflow
Qualifications
1 2 (20.00%) DBS Check
Quality Assurance & Compliance
1 2 (20.00%) ISO 9001
1 2 (20.00%) ISO/IEC 20000
1 2 (20.00%) ISO/IEC 27001
1 2 (20.00%) SLA
System Software
1 2 (20.00%) Virtual Machines
2 1 (10.00%) Hyper-V
2 1 (10.00%) VMware Infrastructure
Systems Management
1 1 (10.00%) HP Data Protector
Vendors
1 2 (20.00%) Microsoft
1 2 (20.00%) ServiceNow
2 1 (10.00%) HP
2 1 (10.00%) Veeam
2 1 (10.00%) VMware
2 1 (10.00%) WorldPay