Period
to 22 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Cambridgeshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 22 July 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
East of England > Cambridgeshire
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 174 193 163
Rank change year-on-year +19 -30 +14
Permanent jobs citing ITSM 27 13 37
As % of all permanent IT jobs advertised in Cambridgeshire 0.67% 0.34% 0.93%
As % of the Processes & Methodologies category 0.72% 0.38% 1.03%
Number of salaries quoted 18 8 31
Cambridgeshire median annual salary £41,525 £45,250 £48,500
Median salary % change year-on-year -8.23% -6.70% -3.00%
10th Percentile £19,750 £23,125 £32,500
90th Percentile £49,000 £65,000 £55,150
East of England median annual salary £41,050 £50,000 £48,500
% change year-on-year -17.90% +3.09% -3.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cambridgeshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Cambridgeshire
Permanent vacancies with a requirement for process or methodology skills 3,738 3,391 3,576
As % of all permanent IT jobs advertised in Cambridgeshire 92.55% 89.83% 89.83%
Number of salaries quoted 2,391 2,589 2,873
Cambridgeshire median annual salary £45,000 £45,000 £45,000
10th Percentile £27,000 £27,000 £27,500
90th Percentile £67,500 £70,000 £65,000
East of England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

ITSM
Job Vacancy Trend in Cambridgeshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Cambridgeshire.

Job vacancy trend for ITSM in Cambridgeshire

ITSM
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Cambridgeshire.

Salary trend for ITSM in Cambridgeshire

ITSM
Salary Histogram in Cambridgeshire

The salary distribution of IT jobs citing ITSM in Cambridgeshire over the 6 months to 22 July 2018.

Salary histogram for ITSM in Cambridgeshire

ITSM
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Cambridgeshire region over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Peterborough -19 13 £42,000 +64.71%
Cambridge +12 12 £42,000 -35.38% 3
Huntingdon +7 3 £25,000 +19.05% 1
ITSM
East of England

For the 6 months to 22 July 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridgeshire region with a requirement for ITSM.

1 23 (85.19%) ITIL
2 11 (40.74%) Windows
2 11 (40.74%) Service Management
3 10 (37.04%) Microsoft
4 9 (33.33%) Microsoft Office
4 9 (33.33%) Problem-Solving
5 8 (29.63%) Problem Management
5 8 (29.63%) Office 365
5 8 (29.63%) Microsoft Excel
5 8 (29.63%) SLA
5 8 (29.63%) Service Delivery
6 7 (25.93%) Skype for Business
7 6 (22.22%) Windows 7
7 6 (22.22%) MS Exchange
7 6 (22.22%) Microsoft Project
8 5 (18.52%) Change Management
8 5 (18.52%) ITIL V3
8 5 (18.52%) Continuous Improvement
8 5 (18.52%) Microsoft PowerPoint
8 5 (18.52%) Incident Management
8 5 (18.52%) Line Management
9 4 (14.81%) WebEx
9 4 (14.81%) Data Centre
9 4 (14.81%) Windows 10
9 4 (14.81%) Remote Desktop
9 4 (14.81%) Vendor Relationship Management
9 4 (14.81%) Statistics
9 4 (14.81%) Remedy ITSM
9 4 (14.81%) ServiceCenter
9 4 (14.81%) ISO/IEC 20000

ITSM
Co-occurring IT Skills in Cambridgeshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (25.93%) Skype for Business
2 6 (22.22%) MS Exchange
Applications
1 9 (33.33%) Microsoft Office
2 8 (29.63%) Microsoft Excel
3 6 (22.22%) Microsoft Project
4 5 (18.52%) Microsoft PowerPoint
5 4 (14.81%) Acrobat
5 4 (14.81%) MS Visio
Business Applications
1 4 (14.81%) Remedy ITSM
Cloud Services
1 8 (29.63%) Office 365
Communications & Networking
1 4 (14.81%) Internet
1 4 (14.81%) Remote Desktop
1 4 (14.81%) VPN
1 4 (14.81%) WebEx
2 2 (7.41%) Skype
2 2 (7.41%) VoIP
3 1 (3.70%) Intranet
Database & Business Intelligence
1 1 (3.70%) MS Access
General
1 3 (11.11%) Finance
2 2 (7.41%) Retail
3 1 (3.70%) Brand Awareness
3 1 (3.70%) Legal
3 1 (3.70%) Marketing
3 1 (3.70%) Telecoms
Job Titles
1 10 (37.04%) Analyst
2 7 (25.93%) Service Analyst
3 5 (18.52%) Service Desk Analyst
4 3 (11.11%) Administrator
4 3 (11.11%) Architect
4 3 (11.11%) Coordinator
4 3 (11.11%) IT Administrator
4 3 (11.11%) Knowledge Analyst
4 3 (11.11%) Knowledge Management Analyst
4 3 (11.11%) Process Analyst
4 3 (11.11%) Service Architect
5 2 (7.41%) Desktop Analyst
5 2 (7.41%) Desktop Support
5 2 (7.41%) Desktop Support Analyst
5 2 (7.41%) IT Analyst
5 2 (7.41%) IT Support
5 2 (7.41%) IT Support Analyst
5 2 (7.41%) Service Manager
5 2 (7.41%) Support Analyst
5 2 (7.41%) Team Leader
Libraries, Frameworks & Software Standards
1 4 (14.81%) CSS
Miscellaneous
1 4 (14.81%) Data Centre
1 4 (14.81%) iPad
1 4 (14.81%) Management Information System
2 3 (11.11%) Driving Licence
2 3 (11.11%) Fintech
3 2 (7.41%) Analytical Skills
3 2 (7.41%) Self-Motivation
3 2 (7.41%) Video Conferencing
4 1 (3.70%) Foreign Exchange (FX)
Operating Systems
1 11 (40.74%) Windows
2 6 (22.22%) Windows 7
3 4 (14.81%) Mac OS
3 4 (14.81%) Windows 10
3 4 (14.81%) Windows 2000
3 4 (14.81%) Windows XP
4 2 (7.41%) Linux
4 2 (7.41%) Windows 8
Processes & Methodologies
1 23 (85.19%) ITIL
2 11 (40.74%) Service Management
3 9 (33.33%) Problem-Solving
4 8 (29.63%) Problem Management
4 8 (29.63%) Service Delivery
5 5 (18.52%) Change Management
5 5 (18.52%) Continuous Improvement
5 5 (18.52%) Incident Management
5 5 (18.52%) ITIL V3
5 5 (18.52%) Line Management
6 4 (14.81%) Information Management
6 4 (14.81%) Statistics
6 4 (14.81%) Vendor Relationship Management
7 3 (11.11%) Agile Software Development
7 3 (11.11%) Information Security
7 3 (11.11%) Knowledge Management
7 3 (11.11%) Performance Measurement
7 3 (11.11%) Proactive Management
7 3 (11.11%) Process Management
7 3 (11.11%) Time Management
Qualifications
1 4 (14.81%) ITIL Certification
1 4 (14.81%) MCP
1 4 (14.81%) MCSE
1 4 (14.81%) Microsoft Certification
2 3 (11.11%) DBS Check
3 1 (3.70%) SC Cleared
3 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 8 (29.63%) SLA
2 4 (14.81%) ISO/IEC 20000
3 3 (11.11%) ISO 9001
3 3 (11.11%) ISO/IEC 27001
System Software
1 4 (14.81%) Active Directory
2 1 (3.70%) Virtual Machines
Systems Management
1 4 (14.81%) Microsoft Intune
1 4 (14.81%) ServiceCenter
1 4 (14.81%) Systems Management Server (SMS)
2 2 (7.41%) SCCM
2 2 (7.41%) SCSM
Vendors
1 10 (37.04%) Microsoft
2 4 (14.81%) Adobe
2 4 (14.81%) Bomgar
2 4 (14.81%) HP
2 4 (14.81%) MobileIron
2 4 (14.81%) Peregrine
2 4 (14.81%) Remedy
2 4 (14.81%) ServiceNow
3 3 (11.11%) WorldPay
4 2 (7.41%) Citrix
5 1 (3.70%) Capita