The median annual salary for a Service Desk Analyst was £25,750 in advertised job vacancies in the East of England during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England / East of England
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 225 194 233
Rank change year-on-year -31 +39  
Permanent jobs requiring a Service Desk Analyst 30 61 52
As % of all permanent IT jobs advertised in the East of England 0.49% 0.90% 0.63%
As % of the Job Titles category 0.51% 0.93% 0.65%
Number of salaries quoted 30 59 41
Median salary £25,750 £20,500 £21,500
Median salary % change year-on-year +25.60% -4.65%  
90% offered a salary of more than £17,000 £17,750 £19,000
10% offered a salary of more than £27,511 £25,037 £27,050
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 5931 6542 8017
As % of all permanent IT job vacancies advertised in the East of England 97.26% 96.22% 97.48%
Number of salaries quoted 4844 5548 6606
Median salary £45,000 £45,000 £40,500
Median salary % change year-on-year - +11.11%  
90% offered a salary of more than £26,000 £26,000 £25,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Analyst
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the East of England.

Salary trend for Service Desk Analyst in the East of England

Service Desk Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Desk Analyst in the East of England over the 3 months to 24 June 2017.

Salary histogram for Service Desk Analyst in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +1 17 £26,000 +20.93%
Essex -7 6 £17,000 -17.07%
Bedfordshire +15 4 £27,511 +52.83% 1
Cambridgeshire -13 3 £22,500 +18.42% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 24 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Service Desk Analyst in the job title.

1 60 (68.18%) Windows
2 49 (55.68%) Microsoft
3 43 (48.86%) Windows 7
4 38 (43.18%) Active Directory
5 35 (39.77%) ITIL
6 28 (31.82%) Microsoft Office
7 23 (26.14%) Windows Server
8 20 (22.73%) Office 365
9 18 (20.45%) Windows 8
10 17 (19.32%) Windows 10
11 16 (18.18%) Windows Server 2012
12 15 (17.05%) Microsoft Certification
13 14 (15.91%) MS Exchange
14 12 (13.64%) Exchange Server 2010
15 10 (11.36%) Citrix
16 9 (10.23%) SLA
17 8 (9.09%) ITIL Certification
17 8 (9.09%) Apple iOS
17 8 (9.09%) Android
18 7 (7.95%) SCCM
18 7 (7.95%) Law
18 7 (7.95%) TCP/IP
19 6 (6.82%) Mobile Device Management
20 5 (5.68%) iPad
20 5 (5.68%) VMware
20 5 (5.68%) Retail
20 5 (5.68%) Service Delivery
21 4 (4.55%) Wi-Fi
21 4 (4.55%) Telecoms
21 4 (4.55%) Terminal Services

Service Desk Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (15.91%) MS Exchange
2 12 (13.64%) Exchange Server 2010
3 1 (1.14%) BizTalk Server
3 1 (1.14%) IIS
3 1 (1.14%) Oracle Workflow
3 1 (1.14%) SharePoint
Applications
1 28 (31.82%) Microsoft Office
2 1 (1.14%) Microsoft Excel
2 1 (1.14%) Microsoft PowerPoint
2 1 (1.14%) MS Visio
Business Applications
1 1 (1.14%) BASE24
1 1 (1.14%) Dynamics CRM
1 1 (1.14%) Oracle Payroll
Cloud Services
1 20 (22.73%) Office 365
2 4 (4.55%) Microsoft Azure
3 3 (3.41%) Amazon AWS
Communications & Networking
1 7 (7.95%) TCP/IP
2 4 (4.55%) SAN
2 4 (4.55%) VPN
2 4 (4.55%) Wi-Fi
3 2 (2.27%) LAN
3 2 (2.27%) WAN
4 1 (1.14%) DHCP
4 1 (1.14%) DNS
4 1 (1.14%) Unified Communications
Database & Business Intelligence
1 1 (1.14%) Oracle BI EE
1 1 (1.14%) Oracle Discoverer
1 1 (1.14%) SQL Server
Development Applications
1 1 (1.14%) JIRA
General
1 7 (7.95%) Law
2 5 (5.68%) Retail
3 4 (4.55%) Mandarin Language
3 4 (4.55%) Telecoms
4 3 (3.41%) Finance
5 2 (2.27%) Back Office
6 1 (1.14%) Games
6 1 (1.14%) Legal
6 1 (1.14%) Publishing
Libraries, Frameworks & Software Standards
1 2 (2.27%) .NET
Miscellaneous
1 5 (5.68%) iPad
2 4 (4.55%) Blackberry
2 4 (4.55%) iPhone
3 2 (2.27%) Management Information System
4 1 (1.14%) Driving Licence
4 1 (1.14%) Enterprise Software
4 1 (1.14%) Fat Client
4 1 (1.14%) Smartphone
4 1 (1.14%) Thin Client
Operating Systems
1 60 (68.18%) Windows
2 43 (48.86%) Windows 7
3 23 (26.14%) Windows Server
4 18 (20.45%) Windows 8
5 17 (19.32%) Windows 10
6 16 (18.18%) Windows Server 2012
7 8 (9.09%) Android
7 8 (9.09%) Apple iOS
8 4 (4.55%) Mac OS X
8 4 (4.55%) Windows Server 2003
8 4 (4.55%) Windows Server 2008
8 4 (4.55%) Windows XP
9 3 (3.41%) Windows Phone
Processes & Methodologies
1 35 (39.77%) ITIL
2 6 (6.82%) Mobile Device Management
3 5 (5.68%) Service Delivery
4 4 (4.55%) Agile Software Development
4 4 (4.55%) Content Management
4 4 (4.55%) Data Protection
5 3 (3.41%) Problem Management
6 2 (2.27%) Asset Management
6 2 (2.27%) Incident Management
6 2 (2.27%) ITIL V3
6 2 (2.27%) Product Management
6 2 (2.27%) Service Management
7 1 (1.14%) Business Analysis
7 1 (1.14%) Change Management
7 1 (1.14%) ITSM
7 1 (1.14%) Process Management
7 1 (1.14%) Server Virtualisation
7 1 (1.14%) Software Licensing
7 1 (1.14%) Software Testing
7 1 (1.14%) Workflow
Programming Languages
1 2 (2.27%) SQL
2 1 (1.14%) C#
2 1 (1.14%) PL/SQL
Qualifications
1 15 (17.05%) Microsoft Certification
2 8 (9.09%) ITIL Certification
3 3 (3.41%) A+ Certification
3 3 (3.41%) MCSA
3 3 (3.41%) Network+ Certification
4 2 (2.27%) CCNA
4 2 (2.27%) Cisco Certification
5 1 (1.14%) Degree
Quality Assurance & Compliance
1 9 (10.23%) SLA
System Software
1 38 (43.18%) Active Directory
2 4 (4.55%) Terminal Services
3 1 (1.14%) VMware Workstation
Systems Management
1 7 (7.95%) SCCM
Vendors
1 49 (55.68%) Microsoft
2 10 (11.36%) Citrix
3 5 (5.68%) VMware
4 4 (4.55%) HP
5 3 (3.41%) Apple
6 2 (2.27%) Cisco
7 1 (1.14%) CheckPoint
7 1 (1.14%) Juniper
7 1 (1.14%) LANDesk
7 1 (1.14%) Oracle
7 1 (1.14%) SAP
7 1 (1.14%) ServiceNow
Cambridgeshire
Harvey Nash plc
Salary: £20000 - £25000 per annum
Posted: 19 days ago