The median annual salary for a Service Desk Analyst was £26,750 in advertised job vacancies in the East of England during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England / East of England
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 196 235 221
Rank change year-on-year +39 -14  
Permanent jobs requiring a Service Desk Analyst 57 37 54
As % of all permanent IT jobs advertised in the East of England 0.92% 0.50% 0.71%
As % of the Job Titles category 0.96% 0.52% 0.73%
Number of salaries quoted 46 35 39
Median salary £26,750 £24,000 £22,500
Median salary % change year-on-year +11.45% +6.66%  
90% offered a salary of more than £17,500 £19,800 £17,590
10% offered a salary of more than £32,500 £32,500 £30,300
UK excluding London median salary £22,500 £22,000 £21,750
% change year-on-year +2.27% +1.14%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 5940 7161 7359
As % of all permanent IT job vacancies advertised in the East of England 96.05% 96.26% 97.41%
Number of salaries quoted 4743 5790 5929
Median salary £45,000 £43,500 £42,500
Median salary % change year-on-year +3.44% +2.35%  
90% offered a salary of more than £25,500 £26,500 £25,000
10% offered a salary of more than £65,000 £62,500 £63,150
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

Service Desk Analyst
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the East of England.

Salary trend for Service Desk Analyst in the East of England

Service Desk Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Desk Analyst in the East of England over the 3 months to 29 March 2017.

Salary histogram for Service Desk Analyst in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +28 20 £25,800 +14.66% 1
Essex +25 14 £32,500 +51.16%
Hertfordshire +10 9 £19,500 -29.09% 3
Suffolk +21 7 £21,000 -12.50%
Bedfordshire +26 6 £30,000 +42.85% 1
Norfolk - 1 £21,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 29 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Service Desk Analyst in the job title.

1 56 (62.22%) Windows
2 44 (48.89%) Windows 7
3 43 (47.78%) Microsoft
4 39 (43.33%) Active Directory
5 37 (41.11%) MS Office
6 34 (37.78%) ITIL
7 25 (27.78%) MS Excel
8 22 (24.44%) Windows Server
9 19 (21.11%) Windows 8
10 18 (20.00%) Windows 10
11 16 (17.78%) Windows Server 2012
11 16 (17.78%) SLA
12 14 (15.56%) MS Exchange
13 12 (13.33%) Citrix
13 12 (13.33%) Exchange Server 2010
14 10 (11.11%) Office 365
15 9 (10.00%) SCCM
15 9 (10.00%) Microsoft Certification
16 8 (8.89%) ITIL Certification
16 8 (8.89%) VMware
17 7 (7.78%) Law
17 7 (7.78%) .NET
18 6 (6.67%) Service Delivery
18 6 (6.67%) Mobile Device Management
19 5 (5.56%) iPad
19 5 (5.56%) Problem Management
19 5 (5.56%) Video Conferencing
19 5 (5.56%) Security Cleared
20 4 (4.44%) Management Information System
20 4 (4.44%) Telecoms

Service Desk Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (15.56%) MS Exchange
2 12 (13.33%) Exchange Server 2010
3 1 (1.11%) BizTalk Server
3 1 (1.11%) Oracle Workflow
3 1 (1.11%) SharePoint
Applications
1 37 (41.11%) MS Office
2 25 (27.78%) MS Excel
3 1 (1.11%) MS PowerPoint
Business Applications
1 1 (1.11%) Dynamics CRM
1 1 (1.11%) Oracle Payroll
Cloud Services
1 10 (11.11%) Office 365
Communications & Networking
1 4 (4.44%) SAN
2 1 (1.11%) Cisco ASA
2 1 (1.11%) Cisco Nexus
2 1 (1.11%) Firewall
2 1 (1.11%) Unified Communications
Database & Business Intelligence
1 2 (2.22%) SQL Server
2 1 (1.11%) MS Access
2 1 (1.11%) Oracle BI EE
2 1 (1.11%) Oracle Discoverer
2 1 (1.11%) SQL Server Integration Services
2 1 (1.11%) SQL Server Reporting Services
Development Applications
1 1 (1.11%) JIRA
General
1 7 (7.78%) Law
2 4 (4.44%) Telecoms
3 2 (2.22%) Retail
4 1 (1.11%) Back Office
4 1 (1.11%) Finance
4 1 (1.11%) Games
4 1 (1.11%) Publishing
Libraries, Frameworks & Software Standards
1 7 (7.78%) .NET
Miscellaneous
1 5 (5.56%) iPad
1 5 (5.56%) Video Conferencing
2 4 (4.44%) Blackberry
2 4 (4.44%) iPhone
2 4 (4.44%) Management Information System
3 1 (1.11%) Analytical Skills
3 1 (1.11%) Enterprise Software
3 1 (1.11%) Fat Client
3 1 (1.11%) Smartphone
3 1 (1.11%) Thin Client
Operating Systems
1 56 (62.22%) Windows
2 44 (48.89%) Windows 7
3 22 (24.44%) Windows Server
4 19 (21.11%) Windows 8
5 18 (20.00%) Windows 10
6 16 (17.78%) Windows Server 2012
7 4 (4.44%) Android
7 4 (4.44%) Apple iOS
7 4 (4.44%) Linux
7 4 (4.44%) Windows Server 2003
7 4 (4.44%) Windows Server 2008
8 3 (3.33%) Windows Phone
8 3 (3.33%) Windows XP
9 1 (1.11%) Mac OS X
Processes & Methodologies
1 34 (37.78%) ITIL
2 6 (6.67%) Mobile Device Management
2 6 (6.67%) Service Delivery
3 5 (5.56%) Problem Management
4 3 (3.33%) Data Protection
5 2 (2.22%) ITIL V3
6 1 (1.11%) Agile Software Development
6 1 (1.11%) Business Analysis
6 1 (1.11%) Conflict Management
6 1 (1.11%) CRM
6 1 (1.11%) Database Optimisation
6 1 (1.11%) ETL
6 1 (1.11%) Incident Management
6 1 (1.11%) Product Management
6 1 (1.11%) Resource Management
6 1 (1.11%) Service Management
6 1 (1.11%) Software Testing
6 1 (1.11%) Workflow
Programming Languages
1 3 (3.33%) SQL
2 1 (1.11%) C#
2 1 (1.11%) PL/SQL
Qualifications
1 9 (10.00%) Microsoft Certification
2 8 (8.89%) ITIL Certification
3 5 (5.56%) Security Cleared
4 2 (2.22%) CCNA
4 2 (2.22%) Cisco Certification
4 2 (2.22%) MCSA
5 1 (1.11%) Degree
5 1 (1.11%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 16 (17.78%) SLA
System Software
1 39 (43.33%) Active Directory
2 4 (4.44%) Terminal Services
3 3 (3.33%) Hyper-V
4 2 (2.22%) VMware Infrastructure
Systems Management
1 9 (10.00%) SCCM
Vendors
1 43 (47.78%) Microsoft
2 12 (13.33%) Citrix
3 8 (8.89%) VMware
4 4 (4.44%) Apple
4 4 (4.44%) HP
5 2 (2.22%) Cisco
6 1 (1.11%) Dell
6 1 (1.11%) Juniper
6 1 (1.11%) LANDesk
6 1 (1.11%) Meraki
6 1 (1.11%) Oracle
6 1 (1.11%) ServiceNow
Borehamwood, Hertfordshire
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 2 days ago
Cambridge, Cambridgeshire
Tec Partners
Salary: £20000.00 - £26000.00 per annum
Posted: 6 days ago
Hitchin, Hertfordshire
Gardiff Epos
Salary: From £20,000 to £25,000 per annum
Posted: 9 days ago
Welwyn Garden City, Hertfordshire
Secura Hosting Ltd
Salary: From £18,000 to £24,000 per annum + pension, private health etc.
Posted: 13 days ago