Period
to 8 December 2021

The median annual salary for a Service Desk Analyst was £26,250 in advertised job vacancies in the East of England during the 6 months to 8 December 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > East of England
6 months to
8 Dec 2021
Same period 2020 Same period 2019
Rank 168 115 211
Rank change year-on-year -53 +96 +16
Permanent jobs requiring a Service Desk Analyst 61 23 66
As % of all permanent jobs advertised in the East of England 1.09% 1.13% 1.00%
As % of the Job Titles category 1.22% 1.18% 1.05%
Number of salaries quoted 56 22 52
10th Percentile £20,125 £19,625 £19,625
25th Percentile £22,500 £21,625 £21,250
Median annual salary (50th Percentile) £26,250 £25,500 £23,500
Median % change year-on-year +2.94% +8.51% +6.82%
75th Percentile £28,500 £26,500 £25,281
90th Percentile £29,657 " £29,725
England median annual salary £25,000 £24,500 £24,500
% change year-on-year +2.04% - +2.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 5,015 1,946 6,312
% of permanent IT jobs with a recognized job title 89.81% 95.91% 95.69%
Number of salaries quoted 2,852 1,614 4,666
10th Percentile £26,000 £26,978 £26,250
25th Percentile £32,500 £35,446 £35,000
Median annual salary (50th Percentile) £47,500 £47,500 £47,500
75th Percentile £62,500 £60,000 £60,000
90th Percentile £73,750 £74,625 £73,750
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Desk Analyst in the East of England.

Salary trend for Service Desk Analyst in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 6 months to 8 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire -9 20 £26,581 +0.31% 3
Essex +5 16 £27,528 +17.14% 6
Cambridgeshire -50 11 £25,000 +25.00% 13
Suffolk -14 7 £23,500 - 1
Hertfordshire -77 7 £25,000 +11.11% 6
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 8 December 2021, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Service Desk Analyst in the job title.

1 43 (70.49%) Microsoft 365
2 41 (67.21%) Windows
3 38 (62.30%) Active Directory
4 30 (49.18%) Microsoft
5 29 (47.54%) ITIL
6 20 (32.79%) Finance
6 20 (32.79%) Social Skills
7 19 (31.15%) MS Exchange
7 19 (31.15%) Android
7 19 (31.15%) Windows Server
8 18 (29.51%) ITSM
9 17 (27.87%) SCCM
10 16 (26.23%) Windows 10
11 15 (24.59%) Citrix
12 13 (21.31%) Root Cause Analysis
13 12 (19.67%) Windows 7
13 12 (19.67%) Azure
13 12 (19.67%) Service Management
14 11 (18.03%) VMware
14 11 (18.03%) Mac OS X
14 11 (18.03%) Apple
14 11 (18.03%) Skype
14 11 (18.03%) Windows Server 2008
14 11 (18.03%) Problem-Solving
15 8 (13.11%) Analytical Skills
16 7 (11.48%) AWS
16 7 (11.48%) Microsoft Intune
17 6 (9.84%) SQL
17 6 (9.84%) Hyper-V
17 6 (9.84%) VMware Infrastructure

Service Desk Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (31.15%) MS Exchange
2 2 (3.28%) SharePoint
3 1 (1.64%) Confluence
Applications
1 2 (3.28%) Microsoft Office
Business Applications
1 4 (6.56%) Academy Housing
2 2 (3.28%) Elite 3E
Cloud Services
1 43 (70.49%) Microsoft 365
2 12 (19.67%) Azure
3 7 (11.48%) AWS
4 6 (9.84%) Azure Active Directory
5 4 (6.56%) SaaS
6 3 (4.92%) Mimecast
7 1 (1.64%) OneDrive
Communications & Networking
1 11 (18.03%) Skype
2 5 (8.20%) ADSL
3 4 (6.56%) VoIP
4 2 (3.28%) LAN
4 2 (3.28%) TCP/IP
4 2 (3.28%) VPN
4 2 (3.28%) WAN
5 1 (1.64%) DHCP
5 1 (1.64%) DNS
5 1 (1.64%) Internet
5 1 (1.64%) Remote Desktop
5 1 (1.64%) Wi-Fi
Database & Business Intelligence
1 4 (6.56%) Oracle Database
Development Applications
1 1 (1.64%) JIRA
1 1 (1.64%) MSI
General
1 20 (32.79%) Finance
1 20 (32.79%) Social Skills
2 8 (13.11%) Analytical Skills
3 3 (4.92%) Games
4 2 (3.28%) Digital Economy
4 2 (3.28%) Public Sector
5 1 (1.64%) Inclusion and Diversity
5 1 (1.64%) Legal
5 1 (1.64%) Local Government
5 1 (1.64%) Organisational Skills
Libraries, Frameworks & Software Standards
1 1 (1.64%) CSS
1 1 (1.64%) HTML
1 1 (1.64%) jQuery
Miscellaneous
1 4 (6.56%) Housing Association
2 3 (4.92%) Self-Motivation
3 1 (1.64%) Blackberry
3 1 (1.64%) iPad
3 1 (1.64%) iPhone
3 1 (1.64%) Management Information System
Operating Systems
1 41 (67.21%) Windows
2 19 (31.15%) Android
2 19 (31.15%) Windows Server
3 16 (26.23%) Windows 10
4 12 (19.67%) Windows 7
5 11 (18.03%) Mac OS X
5 11 (18.03%) Windows Server 2008
6 6 (9.84%) Windows Server 2012
7 3 (4.92%) Apple iOS
8 1 (1.64%) Linux
8 1 (1.64%) Windows 8
8 1 (1.64%) Windows Server 2016
8 1 (1.64%) Windows Server 2019
Processes & Methodologies
1 29 (47.54%) ITIL
2 18 (29.51%) ITSM
3 13 (21.31%) Root Cause Analysis
4 12 (19.67%) Service Management
5 11 (18.03%) Problem-Solving
6 5 (8.20%) ITIL V3
6 5 (8.20%) Proactive Monitoring
7 4 (6.56%) Agile Software Development
7 4 (6.56%) Analytics
7 4 (6.56%) Computer Science
7 4 (6.56%) Continuous Improvement
7 4 (6.56%) Data Analytics
7 4 (6.56%) Disruptive Innovation
7 4 (6.56%) Fintech
7 4 (6.56%) Line Management
7 4 (6.56%) Mathematics
7 4 (6.56%) Mobile Device Management
7 4 (6.56%) Problem Management
7 4 (6.56%) Service Delivery
8 3 (4.92%) Ticket Management
Programming Languages
1 6 (9.84%) SQL
2 1 (1.64%) JavaScript
2 1 (1.64%) PHP
Qualifications
1 2 (3.28%) ITIL Certification
2 1 (1.64%) MCP
Quality Assurance & Compliance
1 3 (4.92%) GDPR
1 3 (4.92%) SLA
2 2 (3.28%) Accessibility
3 1 (1.64%) QA
System Software
1 38 (62.30%) Active Directory
2 6 (9.84%) Hyper-V
2 6 (9.84%) VMware Infrastructure
3 5 (8.20%) KVM
4 3 (4.92%) Virtual Machines
5 1 (1.64%) Citrix Hypervisor
5 1 (1.64%) Virtual Desktop
Systems Management
1 17 (27.87%) SCCM
2 7 (11.48%) Microsoft Intune
3 5 (8.20%) WSUS
Vendors
1 30 (49.18%) Microsoft
2 15 (24.59%) Citrix
3 11 (18.03%) Apple
3 11 (18.03%) VMware
4 5 (8.20%) Veeam
4 5 (8.20%) Zscaler
5 4 (6.56%) Oracle
6 2 (3.28%) iManage
7 1 (1.64%) Atlassian
7 1 (1.64%) Cisco
7 1 (1.64%) Google
7 1 (1.64%) SAP
7 1 (1.64%) ServiceNow