Period
to 24 January 2019

The median annual salary for an IT Support Analyst was £31,000 in advertised job vacancies in Central London during the 6 months to 24 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
London > Central London
6 months to
24 Jan 2019
Same period 2018 Same period 2017
Rank 263 347 323
Rank change year-on-year +84 -24 +29
Permanent jobs requiring an IT Support Analyst 107 49 62
As % of all permanent IT jobs advertised in Central London 0.82% 0.34% 0.48%
As % of the Job Titles category 0.86% 0.35% 0.50%
Number of salaries quoted 99 41 56
Central London median annual salary £31,000 £30,000 £31,500
Median salary % change year-on-year +3.33% -4.76% +10.53%
10th Percentile £26,250 £21,250 £26,125
90th Percentile £46,450 £43,000 £43,750
London median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Central London
Permanent vacancies in Central London with a recognized job title 12,427 13,933 12,481
% of permanent IT jobs with a recognized job title 95.67% 95.40% 96.70%
Number of salaries quoted 11,088 12,235 11,362
Central London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +1.77%
10th Percentile £35,000 £35,000 £32,500
90th Percentile £93,750 £90,000 £87,500
London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +4.55%

IT Support Analyst
Job Vacancy Trend in Central London

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in Central London.

Job vacancy trend for IT Support Analyst in Central London

IT Support Analyst
Salary Trend in Central London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in Central London.

Salary trend for IT Support Analyst in Central London

IT Support Analyst
Salary Histogram in Central London

The salary distribution of IT jobs citing IT Support Analyst in Central London over the 6 months to 24 January 2019.

Salary histogram for IT Support Analyst in Central London

IT Support Analyst
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the Central London region over the 6 months to 24 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +39 69 £30,000 - 9
Southwark +98 9 £30,000 - 1
City of Westminster - 6 £43,750 -
Kensington and Chelsea - 5 £35,000 -
West End of London +3 3 £30,000 +33.33%
IT Support Analyst
London

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Central London

For the 6 months to 24 January 2019, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring IT Support Analyst in the job title.

1 78 (72.90%) Windows
2 56 (52.34%) Microsoft
3 53 (49.53%) Active Directory
4 41 (38.32%) Windows Server
5 38 (35.51%) Windows 7
5 38 (35.51%) Microsoft Office
6 33 (30.84%) Office 365
7 31 (28.97%) ITIL
8 28 (26.17%) DHCP
9 27 (25.23%) Windows Server 2008
10 25 (23.36%) TCP/IP
11 24 (22.43%) Citrix
11 24 (22.43%) Finance
12 22 (20.56%) DNS
13 19 (17.76%) MS Exchange
14 18 (16.82%) Windows 10
15 16 (14.95%) Service Delivery
16 15 (14.02%) VMware
16 15 (14.02%) Problem-Solving
16 15 (14.02%) Windows Server 2012
17 13 (12.15%) SQL
17 13 (12.15%) Law
18 12 (11.21%) SCCM
19 11 (10.28%) LAN
20 10 (9.35%) SharePoint
20 10 (9.35%) WAN
20 10 (9.35%) Legal
20 10 (9.35%) VMware Infrastructure
21 9 (8.41%) Smartphone
21 9 (8.41%) SQL Server

IT Support Analyst Skill Set
Co-occurring IT Skills in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (17.76%) MS Exchange
2 10 (9.35%) SharePoint
3 4 (3.74%) Exchange Server 2013
4 3 (2.80%) Blackberry Enterprise Server
4 3 (2.80%) Exchange Server 2007
4 3 (2.80%) IIS
4 3 (2.80%) SharePoint 2010
5 2 (1.87%) WebSphere
Applications
1 38 (35.51%) Microsoft Office
2 9 (8.41%) Microsoft Excel
3 2 (1.87%) Microsoft PowerPoint
Business Applications
1 2 (1.87%) Dynamics CRM
Cloud Services
1 33 (30.84%) Office 365
2 8 (7.48%) Microsoft Azure
3 5 (4.67%) Amazon AWS
4 3 (2.80%) Dropbox
4 3 (2.80%) Slack
5 2 (1.87%) Cloud Computing
5 2 (1.87%) G Suite
Communications & Networking
1 28 (26.17%) DHCP
2 25 (23.36%) TCP/IP
3 22 (20.56%) DNS
4 11 (10.28%) LAN
5 10 (9.35%) WAN
6 8 (7.48%) Firewall
6 8 (7.48%) Internet
7 6 (5.61%) VoIP
8 4 (3.74%) VPN
9 3 (2.80%) Cisco IOS
9 3 (2.80%) Ethernet
9 3 (2.80%) H.323
9 3 (2.80%) Intranet
9 3 (2.80%) ISDN
9 3 (2.80%) SAN
9 3 (2.80%) Wireless
10 2 (1.87%) IP Telephony
10 2 (1.87%) Network Security
11 1 (0.93%) Softphone
11 1 (0.93%) Wi-Fi
Database & Business Intelligence
1 9 (8.41%) SQL Server
2 6 (5.61%) SQL Server 2008
3 3 (2.80%) SQL Server 2005
3 3 (2.80%) SQL Server 2012
Development Applications
1 2 (1.87%) JIRA
General
1 24 (22.43%) Finance
2 13 (12.15%) Law
3 10 (9.35%) Legal
4 7 (6.54%) Banking
5 5 (4.67%) Retail
6 3 (2.80%) Advertising
6 3 (2.80%) Financial Institution
7 2 (1.87%) Manufacturing
7 2 (1.87%) Telecoms
8 1 (0.93%) Games
8 1 (0.93%) Investment Banking
8 1 (0.93%) Russian Language
8 1 (0.93%) Turkish Language
Libraries, Frameworks & Software Standards
1 3 (2.80%) Web Services
2 2 (1.87%) IBM Integration Bus
2 2 (1.87%) WebSphere MQ
3 1 (0.93%) Software Packaging
Miscellaneous
1 9 (8.41%) Blackberry
1 9 (8.41%) Smartphone
2 8 (7.48%) Video Conferencing
3 6 (5.61%) iPad
3 6 (5.61%) iPhone
4 4 (3.74%) Analytical Skills
4 4 (3.74%) Management Information System
5 2 (1.87%) Hedge funds
5 2 (1.87%) Mobile App
6 1 (0.93%) CCTV
6 1 (0.93%) Eurex
6 1 (0.93%) Fintech
6 1 (0.93%) Public Cloud
6 1 (0.93%) Tandem
Operating Systems
1 78 (72.90%) Windows
2 41 (38.32%) Windows Server
3 38 (35.51%) Windows 7
4 27 (25.23%) Windows Server 2008
5 18 (16.82%) Windows 10
6 15 (14.02%) Windows Server 2012
7 8 (7.48%) Android
8 4 (3.74%) Windows 8
9 3 (2.80%) Mac OS X
9 3 (2.80%) Windows XP
10 2 (1.87%) Mac OS
10 2 (1.87%) Unix
11 1 (0.93%) Apple iOS
Processes & Methodologies
1 31 (28.97%) ITIL
2 16 (14.95%) Service Delivery
3 15 (14.02%) Problem-Solving
4 8 (7.48%) Asset Management
4 8 (7.48%) Patch Management
5 7 (6.54%) Problem Management
5 7 (6.54%) Service Management
6 6 (5.61%) Cybersecurity
6 6 (5.61%) Data Analysis
7 5 (4.67%) Collaborative Working
7 5 (4.67%) Incident Management
8 4 (3.74%) Continuous Improvement
8 4 (3.74%) CRM
9 3 (2.80%) Change Management
9 3 (2.80%) Computer Science
9 3 (2.80%) Data Privacy
9 3 (2.80%) ITSM
9 3 (2.80%) Line Management
9 3 (2.80%) Migration
10 2 (1.87%) Software Deployment
Programming Languages
1 13 (12.15%) SQL
2 4 (3.74%) PowerShell
3 2 (1.87%) C++
3 2 (1.87%) Java
3 2 (1.87%) Shell Script
4 1 (0.93%) C
Qualifications
1 6 (5.61%) MCP
2 5 (4.67%) Degree
2 5 (4.67%) Microsoft Certification
3 4 (3.74%) MCSE
4 3 (2.80%) Computer Science Degree
4 3 (2.80%) ITIL Certification
Quality Assurance & Compliance
1 4 (3.74%) SLA
2 2 (1.87%) ISO/IEC 27001
3 1 (0.93%) ISO 9001
System Software
1 53 (49.53%) Active Directory
2 10 (9.35%) VMware Infrastructure
3 5 (4.67%) XenApp
4 4 (3.74%) Virtual Machines
5 3 (2.80%) Hyper-V
6 1 (0.93%) Microsoft Virtual Server
6 1 (0.93%) Virtual Servers
6 1 (0.93%) VMware Workstation
Systems Management
1 12 (11.21%) SCCM
2 4 (3.74%) XenMobile
3 3 (2.80%) Backup Exec
3 3 (2.80%) Cisco CUCM
4 1 (0.93%) Microsoft Intune
4 1 (0.93%) Symantec Endpoint Protection
Vendors
1 56 (52.34%) Microsoft
2 24 (22.43%) Citrix
3 15 (14.02%) VMware
4 9 (8.41%) Cisco
5 7 (6.54%) Salesforce.com
6 6 (5.61%) Bloomberg
7 5 (4.67%) Samsung
8 4 (3.74%) iManage
8 4 (3.74%) ServiceNow
9 3 (2.80%) Aderant
9 3 (2.80%) Apple
9 3 (2.80%) Avaya
9 3 (2.80%) Blue Coat
9 3 (2.80%) CheckPoint
9 3 (2.80%) Intapp
9 3 (2.80%) IronPort
9 3 (2.80%) Riverbed
9 3 (2.80%) Veeam
10 2 (1.87%) Red Hat
10 2 (1.87%) Reuters