Period
to 19 November 2018

The median annual salary for an IT Support Analyst was £30,000 in advertised job vacancies in Central London during the 6 months to 19 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
London > Central London
6 months to
19 Nov 2018
Same period 2017 Same period 2016
Rank 290 321 307
Rank change year-on-year +31 -14 +49
Permanent jobs requiring an IT Support Analyst 100 65 88
As % of all permanent IT jobs advertised in Central London 0.71% 0.47% 0.62%
As % of the Job Titles category 0.74% 0.50% 0.64%
Number of salaries quoted 93 61 81
Central London median annual salary £30,000 £28,000 £32,000
Median salary % change year-on-year +7.14% -12.50% +10.34%
10th Percentile £22,850 £21,250 £24,000
90th Percentile £38,750 £37,500 £42,500
London median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Central London
Permanent vacancies in Central London with a recognized job title 13,440 13,062 13,798
% of permanent IT jobs with a recognized job title 95.76% 95.23% 96.51%
Number of salaries quoted 12,011 11,633 12,527
Central London median annual salary £62,500 £58,500 £57,500
Median salary % change year-on-year +6.84% +1.74% +4.55%
10th Percentile £33,750 £33,750 £32,500
90th Percentile £92,500 £90,000 £87,500
London median annual salary £60,000 £60,000 £57,500
% change year-on-year - +4.35% +4.55%

IT Support Analyst
Job Vacancy Trend in Central London

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in Central London.

Job vacancy trend for IT Support Analyst in Central London

IT Support Analyst
Salary Trend in Central London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in Central London.

Salary trend for IT Support Analyst in Central London

IT Support Analyst
Salary Histogram in Central London

The salary distribution of IT jobs citing IT Support Analyst in Central London over the 6 months to 19 November 2018.

Salary histogram for IT Support Analyst in Central London

IT Support Analyst
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the Central London region over the 6 months to 19 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +2 72 £28,000 -6.67% 8
Kensington and Chelsea - 5 £35,000 -
City of Westminster - 4 £38,000 -
Southwark - 3 £30,000 -
West End of London -25 2 £29,648 +31.77% 1
IT Support Analyst
London

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Central London

For the 6 months to 19 November 2018, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring IT Support Analyst in the job title.

1 79 (79.00%) Windows
2 64 (64.00%) Microsoft
3 57 (57.00%) Active Directory
4 53 (53.00%) Microsoft Office
5 35 (35.00%) Windows Server
6 34 (34.00%) Windows 7
7 31 (31.00%) Office 365
8 27 (27.00%) Windows 10
8 27 (27.00%) ITIL
9 26 (26.00%) MS Exchange
9 26 (26.00%) Citrix
10 23 (23.00%) DHCP
11 22 (22.00%) VMware
12 21 (21.00%) TCP/IP
12 21 (21.00%) Windows Server 2008
13 16 (16.00%) VMware Infrastructure
13 16 (16.00%) Windows Server 2012
14 15 (15.00%) DNS
15 14 (14.00%) Law
16 13 (13.00%) Finance
16 13 (13.00%) SCCM
17 12 (12.00%) Legal
18 11 (11.00%) Firewall
18 11 (11.00%) Microsoft Excel
19 10 (10.00%) SQL
19 10 (10.00%) SharePoint
19 10 (10.00%) LAN
19 10 (10.00%) Android
20 9 (9.00%) WAN
20 9 (9.00%) Cisco

IT Support Analyst Skill Set
Co-occurring IT Skills in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (26.00%) MS Exchange
2 10 (10.00%) SharePoint
3 8 (8.00%) Exchange Server 2013
4 6 (6.00%) IIS
5 3 (3.00%) Exchange Server 2007
5 3 (3.00%) Exchange Server 2010
6 2 (2.00%) Blackberry Enterprise Server
6 2 (2.00%) SharePoint 2010
7 1 (1.00%) JBoss
7 1 (1.00%) Tomcat
Applications
1 53 (53.00%) Microsoft Office
2 11 (11.00%) Microsoft Excel
3 4 (4.00%) Microsoft PowerPoint
Business Applications
1 2 (2.00%) SAP Business One
2 1 (1.00%) Dynamics CRM
Cloud Services
1 31 (31.00%) Office 365
2 5 (5.00%) Amazon AWS
2 5 (5.00%) Microsoft Azure
3 2 (2.00%) Cloud Computing
4 1 (1.00%) Dropbox
4 1 (1.00%) Mimecast
4 1 (1.00%) Slack
Communications & Networking
1 23 (23.00%) DHCP
2 21 (21.00%) TCP/IP
3 15 (15.00%) DNS
4 11 (11.00%) Firewall
5 10 (10.00%) LAN
6 9 (9.00%) Internet
6 9 (9.00%) WAN
7 5 (5.00%) VoIP
7 5 (5.00%) Wireless
8 4 (4.00%) IP Telephony
9 3 (3.00%) Cisco IOS
9 3 (3.00%) Ethernet
9 3 (3.00%) H.323
9 3 (3.00%) ISDN
9 3 (3.00%) SAN
9 3 (3.00%) VPN
10 2 (2.00%) Intranet
10 2 (2.00%) Unified Communications
11 1 (1.00%) NetScaler
11 1 (1.00%) Wi-Fi
Database & Business Intelligence
1 9 (9.00%) SQL Server
2 5 (5.00%) SQL Server 2008
3 4 (4.00%) SQL Server 2012
4 3 (3.00%) SQL Server 2005
5 1 (1.00%) SQL Server 2016
General
1 14 (14.00%) Law
2 13 (13.00%) Finance
3 12 (12.00%) Legal
4 4 (4.00%) Banking
4 4 (4.00%) Telecoms
5 3 (3.00%) Back Office
6 2 (2.00%) Financial Institution
6 2 (2.00%) Manufacturing
6 2 (2.00%) Retail
7 1 (1.00%) Games
7 1 (1.00%) Investment Banking
Libraries, Frameworks & Software Standards
1 3 (3.00%) Web Services
Miscellaneous
1 8 (8.00%) Blackberry
1 8 (8.00%) Video Conferencing
2 5 (5.00%) iPhone
2 5 (5.00%) Management Information System
3 4 (4.00%) iPad
3 4 (4.00%) Self-Motivation
4 3 (3.00%) Mobile App
4 3 (3.00%) NHS
4 3 (3.00%) Public Cloud
5 2 (2.00%) Analytical Skills
5 2 (2.00%) Computer Science
5 2 (2.00%) Hedge funds
5 2 (2.00%) Smartphone
5 2 (2.00%) Tandem
6 1 (1.00%) CCTV
6 1 (1.00%) Replication
Operating Systems
1 79 (79.00%) Windows
2 35 (35.00%) Windows Server
3 34 (34.00%) Windows 7
4 27 (27.00%) Windows 10
5 21 (21.00%) Windows Server 2008
6 16 (16.00%) Windows Server 2012
7 10 (10.00%) Android
8 5 (5.00%) Windows 8
9 3 (3.00%) Apple iOS
9 3 (3.00%) Mac OS X
9 3 (3.00%) Windows XP
Processes & Methodologies
1 27 (27.00%) ITIL
2 9 (9.00%) Service Delivery
3 7 (7.00%) Change Management
3 7 (7.00%) Problem Management
3 7 (7.00%) Problem-Solving
3 7 (7.00%) Service Management
4 6 (6.00%) Data Analysis
5 5 (5.00%) Disaster Recovery
5 5 (5.00%) Line Management
6 4 (4.00%) Incident Management
6 4 (4.00%) Information Security
7 3 (3.00%) Coaching
7 3 (3.00%) Continuous Improvement
7 3 (3.00%) Cybersecurity
7 3 (3.00%) Mentoring
7 3 (3.00%) User Acceptance Testing
8 2 (2.00%) Customer Requirements
8 2 (2.00%) Patch Management
8 2 (2.00%) Software Deployment
8 2 (2.00%) Software Licensing
Programming Languages
1 10 (10.00%) SQL
2 5 (5.00%) PowerShell
3 1 (1.00%) C
Qualifications
1 5 (5.00%) Degree
1 5 (5.00%) MCP
2 4 (4.00%) Microsoft Certification
3 3 (3.00%) MCSE
4 2 (2.00%) ITIL Certification
5 1 (1.00%) A+ Certification
5 1 (1.00%) CCNA
5 1 (1.00%) Cisco Certification
5 1 (1.00%) Computer Science Degree
5 1 (1.00%) HND
5 1 (1.00%) MCITP
Quality Assurance & Compliance
1 2 (2.00%) GDPR
1 2 (2.00%) ISO/IEC 27001
1 2 (2.00%) SLA
2 1 (1.00%) ISO 9001
System Software
1 57 (57.00%) Active Directory
2 16 (16.00%) VMware Infrastructure
3 6 (6.00%) Virtual Machines
4 5 (5.00%) XenApp
5 4 (4.00%) Hyper-V
5 4 (4.00%) Microsoft Virtual Server
5 4 (4.00%) Virtual Servers
6 1 (1.00%) VMware ESXi
6 1 (1.00%) vSphere
Systems Management
1 13 (13.00%) SCCM
2 4 (4.00%) XenMobile
3 3 (3.00%) Backup Exec
3 3 (3.00%) Cisco CUCM
4 1 (1.00%) Symantec Endpoint Protection
Vendors
1 64 (64.00%) Microsoft
2 26 (26.00%) Citrix
3 22 (22.00%) VMware
4 9 (9.00%) Cisco
5 5 (5.00%) Bloomberg
5 5 (5.00%) Samsung
6 4 (4.00%) Aderant
6 4 (4.00%) Apple
6 4 (4.00%) CheckPoint
6 4 (4.00%) iManage
6 4 (4.00%) Intapp
6 4 (4.00%) Salesforce.com
6 4 (4.00%) Veeam
7 3 (3.00%) Blue Coat
7 3 (3.00%) IronPort
7 3 (3.00%) Riverbed
8 2 (2.00%) Avaya
8 2 (2.00%) Dell
8 2 (2.00%) SAP
8 2 (2.00%) ServiceNow