Period
to 18 August 2019

The median annual salary for an IT Support Analyst was £30,000 in advertised job vacancies in Central London during the 6 months to 18 August 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
London > Central London
6 months to
18 Aug 2019
Same period 2018 Same period 2017
Rank 271 314 296
Rank change year-on-year +43 -18 +24
Permanent jobs requiring an IT Support Analyst 105 85 83
As % of all permanent IT jobs advertised in Central London 0.81% 0.60% 0.66%
As % of the Job Titles category 0.85% 0.62% 0.69%
Number of salaries quoted 101 81 81
Central London median annual salary £30,000 £30,500 £30,000
Median salary % change year-on-year -1.64% +1.67% -7.69%
10th Percentile £24,500 £21,750 £23,000
90th Percentile £47,500 £38,750 £43,750
London median annual salary £30,000 £28,148 £30,000
% change year-on-year +6.58% -6.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Central London
Permanent vacancies in Central London with a recognized job title 12,353 13,650 11,970
% of permanent IT jobs with a recognized job title 95.60% 96.24% 95.57%
Number of salaries quoted 11,009 12,092 10,848
Central London median annual salary £65,000 £60,000 £57,500
Median salary % change year-on-year +8.33% +4.35% -
10th Percentile £35,200 £33,750 £32,500
90th Percentile £95,000 £91,250 £90,000
London median annual salary £62,500 £60,000 £60,000
% change year-on-year +4.17% - +9.09%

IT Support Analyst
Job Vacancy Trend in Central London

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in Central London.

Job vacancy trend for IT Support Analyst in Central London

IT Support Analyst
Salary Trend in Central London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in Central London.

Salary trend for IT Support Analyst in Central London

IT Support Analyst
Salary Histogram in Central London

The salary distribution of IT jobs citing IT Support Analyst in Central London over the 6 months to 18 August 2019.

Salary histogram for IT Support Analyst in Central London

IT Support Analyst
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the Central London region over the 6 months to 18 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +35 82 £30,000 +7.14% 3
West End of London +14 8 £26,250 -9.48%
City of Westminster -5 1 £25,000 -48.98%
IT Support Analyst
London

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Central London

For the 6 months to 18 August 2019, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring IT Support Analyst in the job title.

1 82 (78.10%) Windows
2 65 (61.90%) Active Directory
3 63 (60.00%) Office 365
4 50 (47.62%) Microsoft
5 46 (43.81%) Windows 10
6 42 (40.00%) Microsoft Office
7 40 (38.10%) Windows 7
8 29 (27.62%) Windows Server
9 26 (24.76%) TCP/IP
9 26 (24.76%) Firewall
9 26 (24.76%) Finance
10 25 (23.81%) ITIL
11 22 (20.95%) DHCP
11 22 (20.95%) DNS
12 20 (19.05%) VoIP
13 19 (18.10%) Windows Server 2012
14 18 (17.14%) SCCM
15 17 (16.19%) Android
15 17 (16.19%) iPhone
15 17 (16.19%) Degree
15 17 (16.19%) Microsoft Azure
15 17 (16.19%) Management Information System
15 17 (16.19%) Problem-Solving
16 15 (14.29%) Law
16 15 (14.29%) VMware
17 14 (13.33%) Citrix
17 14 (13.33%) Hyper-V
18 13 (12.38%) iPad
18 13 (12.38%) Windows 8
18 13 (12.38%) Cisco

IT Support Analyst Skill Set
Co-occurring IT Skills in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (12.38%) SharePoint
2 9 (8.57%) MS Exchange
3 5 (4.76%) Exchange Server 2013
4 4 (3.81%) Skype for Business
5 3 (2.86%) SharePoint 2013
6 2 (1.90%) Alfresco
6 2 (1.90%) CMS
6 2 (1.90%) WebSphere
7 1 (0.95%) Exchange Server 2007
7 1 (0.95%) IIS
Applications
1 42 (40.00%) Microsoft Office
2 9 (8.57%) Microsoft Excel
3 6 (5.71%) Microsoft PowerPoint
4 3 (2.86%) AutoCAD
5 2 (1.90%) MS Visio
6 1 (0.95%) InCopy
6 1 (0.95%) InDesign
Business Applications
1 2 (1.90%) Elite 3E
2 1 (0.95%) Carpe Diem
Cloud Services
1 63 (60.00%) Office 365
2 17 (16.19%) Microsoft Azure
3 6 (5.71%) Amazon AWS
4 1 (0.95%) OneDrive
Communications & Networking
1 26 (24.76%) Firewall
1 26 (24.76%) TCP/IP
2 22 (20.95%) DHCP
2 22 (20.95%) DNS
3 20 (19.05%) VoIP
4 11 (10.48%) VLAN
5 10 (9.52%) LAN
5 10 (9.52%) WAN
6 9 (8.57%) Internet
6 9 (8.57%) SMTP
7 7 (6.67%) Wi-Fi
8 6 (5.71%) Wireless
9 5 (4.76%) VPN
10 4 (3.81%) Skype
11 3 (2.86%) PBX
12 1 (0.95%) Ethernet
12 1 (0.95%) HTTP
12 1 (0.95%) ISDN
12 1 (0.95%) SAN
12 1 (0.95%) SNMP
Database & Business Intelligence
1 9 (8.57%) SQL Server
2 6 (5.71%) MySQL
3 1 (0.95%) Oracle Smart View
3 1 (0.95%) SQL Server 2005
3 1 (0.95%) SQL Server 2008
3 1 (0.95%) SQL Server 2012
General
1 26 (24.76%) Finance
2 15 (14.29%) Law
3 6 (5.71%) Legal
4 3 (2.86%) Advertising
4 3 (2.86%) Marketing
5 2 (1.90%) Banking
5 2 (1.90%) Retail
6 1 (0.95%) French Language
6 1 (0.95%) German Language
6 1 (0.95%) International Banking
Libraries, Frameworks & Software Standards
1 4 (3.81%) COM
2 2 (1.90%) IBM Integration Bus
2 2 (1.90%) WebSphere MQ
3 1 (0.95%) .NET
3 1 (0.95%) ASP.NET
3 1 (0.95%) CSS
3 1 (0.95%) HTML
3 1 (0.95%) Web Services
Miscellaneous
1 17 (16.19%) iPhone
1 17 (16.19%) Management Information System
2 13 (12.38%) iPad
3 12 (11.43%) Blackberry
4 11 (10.48%) Video Conferencing
5 8 (7.62%) Analytical Skills
5 8 (7.62%) Replication
6 5 (4.76%) Data Protection Act
6 5 (4.76%) Self-Motivation
7 3 (2.86%) Smartphone
8 2 (1.90%) Cyberthreat
8 2 (1.90%) Foreign Exchange (FX)
8 2 (1.90%) Mobile Computing
8 2 (1.90%) Tandem
9 1 (0.95%) Client/Server
9 1 (0.95%) Enterprise Software
9 1 (0.95%) Hedge funds
9 1 (0.95%) Mobile App
9 1 (0.95%) User Experience
9 1 (0.95%) Virtual Team
Operating Systems
1 82 (78.10%) Windows
2 46 (43.81%) Windows 10
3 40 (38.10%) Windows 7
4 29 (27.62%) Windows Server
5 19 (18.10%) Windows Server 2012
6 17 (16.19%) Android
7 13 (12.38%) Windows 8
8 10 (9.52%) Apple iOS
9 9 (8.57%) Mac OS X
10 4 (3.81%) Linux
10 4 (3.81%) Unix
11 3 (2.86%) Mac OS
11 3 (2.86%) Windows Server 2008
11 3 (2.86%) Windows Vista
12 2 (1.90%) Windows XP
Processes & Methodologies
1 25 (23.81%) ITIL
2 17 (16.19%) Problem-Solving
3 11 (10.48%) Incident Management
3 11 (10.48%) Time Management
4 9 (8.57%) Customer-Centric Approach
4 9 (8.57%) Customer-Centricity
4 9 (8.57%) Information Security
4 9 (8.57%) Service Management
5 8 (7.62%) Creative Problem-Solving
6 7 (6.67%) Data Protection
7 6 (5.71%) Problem Management
7 6 (5.71%) Project Management
7 6 (5.71%) Service Delivery
8 5 (4.76%) Workflow
9 4 (3.81%) Asset Management
9 4 (3.81%) Collaborative Working
10 3 (2.86%) Break/Fix
10 3 (2.86%) Cybersecurity
10 3 (2.86%) Investment Management
10 3 (2.86%) Mobile Device Management
Programming Languages
1 7 (6.67%) PowerShell
1 7 (6.67%) SQL
2 2 (1.90%) Bash Shell
2 2 (1.90%) C++
2 2 (1.90%) Java
2 2 (1.90%) Shell Script
3 1 (0.95%) JavaScript
3 1 (0.95%) VBScript
Qualifications
1 17 (16.19%) Degree
2 5 (4.76%) Microsoft Certification
3 3 (2.86%) MCSE
4 2 (1.90%) MCDST
4 2 (1.90%) MCP
4 2 (1.90%) MCSA
5 1 (0.95%) A+ Certification
5 1 (0.95%) CCNA
5 1 (0.95%) CCNP
5 1 (0.95%) Cisco Certification
5 1 (0.95%) ITIL Certification
5 1 (0.95%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (3.81%) GDPR
1 4 (3.81%) SLA
2 1 (0.95%) ISO/IEC 27001
System Software
1 65 (61.90%) Active Directory
2 14 (13.33%) Hyper-V
3 12 (11.43%) VMware Infrastructure
4 4 (3.81%) XenApp
5 1 (0.95%) Virtual Desktop
Systems Management
1 18 (17.14%) SCCM
2 2 (1.90%) PaperCut
3 1 (0.95%) Backup Exec
3 1 (0.95%) Cisco CUCM
3 1 (0.95%) Perfmon
3 1 (0.95%) vCenter Server
3 1 (0.95%) WMI
3 1 (0.95%) WSUS
3 1 (0.95%) XenMobile
Vendors
1 50 (47.62%) Microsoft
2 15 (14.29%) VMware
3 14 (13.33%) Citrix
4 13 (12.38%) Cisco
5 9 (8.57%) Veeam
6 7 (6.67%) HP
7 5 (4.76%) Adobe
8 4 (3.81%) Bloomberg
8 4 (3.81%) Oracle
9 3 (2.86%) Apple
10 2 (1.90%) Canon
10 2 (1.90%) Darktrace
10 2 (1.90%) IBM
10 2 (1.90%) iManage
10 2 (1.90%) Qualys
10 2 (1.90%) Red Hat
10 2 (1.90%) Salesforce.com
10 2 (1.90%) Splunk
11 1 (0.95%) IronPort
11 1 (0.95%) Mitel