Period
to 17 November 2017

The median annual salary for an IT Support Analyst was £30,000 in advertised job vacancies in London during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 489 517 606
Rank change year-on-year +28 +89 -94
Permanent jobs requiring an IT Support Analyst 390 359 334
As % of all permanent IT jobs advertised in London 0.52% 0.47% 0.37%
As % of the Job Titles category 0.55% 0.49% 0.39%
Number of salaries quoted 300 340 315
London median annual salary £30,000 £30,000 £30,000
10th Percentile £23,500 £21,250 £21,250
90th Percentile £40,000 £43,750 £41,250
England median annual salary £26,000 £27,000 £25,000
% change year-on-year -3.70% +8.00% -3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71246 73011 85823
% of permanent IT jobs with a recognized job title 94.34% 95.97% 96.01%
Number of salaries quoted 56013 63062 72818
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,000 £32,500 £31,750
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

IT Support Analyst
Job Vacancy Trend in London

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for IT Support Analyst in London

IT Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in London.

Salary trend for IT Support Analyst in London

IT Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing IT Support Analyst in London over the 6 months to 17 November 2017.

Salary histogram for IT Support Analyst in London

IT Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -12 68 £28,000 -11.11% 4
West London +30 32 £33,500 +11.67% 3
South London -23 10 £30,000 +7.14%
East London +5 8 £24,000 -42.86% 2
North London +6 2 £30,000 +15.38%
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 17 November 2017, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring IT Support Analyst in the job title.

1 265 (67.95%) Windows
2 208 (53.33%) Active Directory
3 160 (41.03%) Microsoft
4 149 (38.21%) Finance
5 130 (33.33%) ITIL
6 113 (28.97%) Microsoft Office
7 102 (26.15%) Windows 7
8 101 (25.90%) Banking
9 100 (25.64%) SQL
9 100 (25.64%) MS Exchange
10 99 (25.38%) Asset Management
11 92 (23.59%) VMware
12 87 (22.31%) Analytical Skills
13 81 (20.77%) Office 365
14 73 (18.72%) Wealth Management
14 73 (18.72%) Investment Banking
15 72 (18.46%) Unix
16 70 (17.95%) Retail Banking
17 66 (16.92%) Front Office
18 65 (16.67%) Process Improvement
19 63 (16.15%) ION Trading
19 63 (16.15%) Foreign Exchange (FX)
20 62 (15.90%) ION MarketView
21 61 (15.64%) VMware Infrastructure
22 55 (14.10%) Citrix
23 47 (12.05%) Windows Server
24 46 (11.79%) Windows 10
24 46 (11.79%) Windows Server 2012
25 43 (11.03%) Exchange Server 2010
26 35 (8.97%) Windows 8

IT Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (25.64%) MS Exchange
2 43 (11.03%) Exchange Server 2010
3 26 (6.67%) Skype for Business
4 25 (6.41%) SharePoint
5 11 (2.82%) Blackberry Enterprise Server
6 9 (2.31%) Exchange Server 2013
7 5 (1.28%) Exchange Server 2007
7 5 (1.28%) IBM Notes
8 3 (0.77%) IIS
9 2 (0.51%) Adobe Experience Manager
9 2 (0.51%) Anypoint
9 2 (0.51%) Confluence
9 2 (0.51%) SharePoint 2013
9 2 (0.51%) WordPress
10 1 (0.26%) JBoss
10 1 (0.26%) SharePoint Server
10 1 (0.26%) Tomcat
Applications
1 113 (28.97%) Microsoft Office
2 28 (7.18%) Microsoft Excel
3 12 (3.08%) Microsoft PowerPoint
4 7 (1.79%) Adobe Creative Suite
5 4 (1.03%) Adobe Captivate
6 3 (0.77%) AutoCAD
7 2 (0.51%) Maya
7 2 (0.51%) MS Visio
7 2 (0.51%) Revit
8 1 (0.26%) CINEMA 4D
8 1 (0.26%) Microsoft Project
8 1 (0.26%) Vectorworks
Business Applications
1 62 (15.90%) ION MarketView
2 12 (3.08%) Eikon
3 2 (0.51%) Dynamics CRM
3 2 (0.51%) Dynamics GP
3 2 (0.51%) Eloqua
3 2 (0.51%) SAP ERP
3 2 (0.51%) thinkFolio
4 1 (0.26%) Dynamics NAV
4 1 (0.26%) LatentZero
4 1 (0.26%) Visualfiles
Cloud Services
1 81 (20.77%) Office 365
2 26 (6.67%) Microsoft Azure
3 7 (1.79%) OneDrive
4 6 (1.54%) Amazon AWS
5 3 (0.77%) G Suite
6 2 (0.51%) Adobe Analytics
6 2 (0.51%) Mimecast
6 2 (0.51%) SaaS
7 1 (0.26%) IaaS
Communications & Networking
1 33 (8.46%) DNS
2 30 (7.69%) VPN
3 28 (7.18%) LAN
4 24 (6.15%) DHCP
5 21 (5.38%) Firewall
5 21 (5.38%) TCP/IP
6 19 (4.87%) WAN
7 17 (4.36%) Wireless
8 15 (3.85%) SSL
8 15 (3.85%) VoIP
9 14 (3.59%) Skype
10 7 (1.79%) Network Security
10 7 (1.79%) Wi-Fi
11 6 (1.54%) Internet
12 5 (1.28%) Cisco IOS
12 5 (1.28%) IP Telephony
12 5 (1.28%) SAN
12 5 (1.28%) VLAN
13 4 (1.03%) FTP
13 4 (1.03%) Remote Desktop
Database & Business Intelligence
1 21 (5.38%) SQL Server
2 3 (0.77%) Oracle Reports
3 2 (0.51%) Amazon Redshift
3 2 (0.51%) Blockchain
3 2 (0.51%) Crystal Reports
3 2 (0.51%) Relational Database
3 2 (0.51%) SQL Server 2008
3 2 (0.51%) SQL Server 2012
4 1 (0.26%) MS Access
4 1 (0.26%) Oracle Database
4 1 (0.26%) SQL Server 2005
4 1 (0.26%) SQL Server 2016
Development Applications
1 6 (1.54%) JIRA
2 2 (0.51%) Talend Open Studio
3 1 (0.26%) FrontPage
3 1 (0.26%) MSI
General
1 149 (38.21%) Finance
2 101 (25.90%) Banking
3 73 (18.72%) Investment Banking
4 70 (17.95%) Retail Banking
5 66 (16.92%) Front Office
6 27 (6.92%) Games
6 27 (6.92%) Legal
7 26 (6.67%) Law
8 16 (4.10%) Retail
8 16 (4.10%) Telecoms
9 9 (2.31%) Back Office
9 9 (2.31%) Marketing
10 7 (1.79%) Advertising
10 7 (1.79%) German Language
11 6 (1.54%) Publishing
12 5 (1.28%) Mandarin Language
13 4 (1.03%) Manufacturing
14 1 (0.26%) Billing
14 1 (0.26%) Financial Institution
14 1 (0.26%) Multimedia
Libraries, Frameworks & Software Standards
1 6 (1.54%) FIX Protocol
2 3 (0.77%) XML
3 2 (0.51%) Ajax
3 2 (0.51%) HTML
3 2 (0.51%) J2EE
3 2 (0.51%) jQuery
3 2 (0.51%) Software Packaging
4 1 (0.26%) .NET
4 1 (0.26%) COM
4 1 (0.26%) XML Messaging
4 1 (0.26%) XSLT
Miscellaneous
1 87 (22.31%) Analytical Skills
2 63 (16.15%) Foreign Exchange (FX)
3 29 (7.44%) Blackberry
4 27 (6.92%) Hedge funds
5 17 (4.36%) iPad
6 12 (3.08%) Smartphone
7 11 (2.82%) Video Conferencing
8 10 (2.56%) iPhone
9 9 (2.31%) Computer Science
9 9 (2.31%) RSA SecurID
10 7 (1.79%) Driving Licence
10 7 (1.79%) Equities
11 6 (1.54%) Apple TV
11 6 (1.54%) Management Information System
12 5 (1.28%) BYOD
12 5 (1.28%) Replication
13 4 (1.03%) e-Learning
14 3 (0.77%) Clustering
14 3 (0.77%) Enterprise Software
15 2 (0.51%) Data Centre
Operating Systems
1 265 (67.95%) Windows
2 102 (26.15%) Windows 7
3 72 (18.46%) Unix
4 47 (12.05%) Windows Server
5 46 (11.79%) Windows 10
5 46 (11.79%) Windows Server 2012
6 35 (8.97%) Windows 8
7 29 (7.44%) Linux
8 22 (5.64%) Mac OS X
9 18 (4.62%) Windows Server 2008
10 15 (3.85%) Android
10 15 (3.85%) Red Hat Enterprise Linux
11 14 (3.59%) Apple iOS
12 11 (2.82%) Windows XP
13 7 (1.79%) Windows Phone
14 6 (1.54%) Mac OS
14 6 (1.54%) Windows Server 2003
15 1 (0.26%) Windows Vista
Processes & Methodologies
1 130 (33.33%) ITIL
2 99 (25.38%) Asset Management
3 73 (18.72%) Wealth Management
4 65 (16.67%) Process Improvement
5 24 (6.15%) Virtual Infrastructure
6 21 (5.38%) Service Delivery
7 18 (4.62%) Document Management
8 17 (4.36%) Incident Management
9 14 (3.59%) Problem Management
9 14 (3.59%) Software Asset Management
9 14 (3.59%) Workflow
10 13 (3.33%) CRM
10 13 (3.33%) Disaster Recovery
11 12 (3.08%) Time Management
12 11 (2.82%) ERP
12 11 (2.82%) Service Management
13 10 (2.56%) Investment Management
13 10 (2.56%) Software Deployment
14 8 (2.05%) Mathematics
14 8 (2.05%) Root Cause Analysis
Programming Languages
1 100 (25.64%) SQL
2 12 (3.08%) PowerShell
3 7 (1.79%) Java
4 5 (1.28%) C
4 5 (1.28%) VB
5 4 (1.03%) VBA
6 3 (0.77%) JavaScript
7 2 (0.51%) C++
7 2 (0.51%) Delphi
7 2 (0.51%) Perl
7 2 (0.51%) Python
8 1 (0.26%) Bash Shell
8 1 (0.26%) C#
8 1 (0.26%) Tcl
8 1 (0.26%) VBScript
Qualifications
1 24 (6.15%) Degree
2 12 (3.08%) Microsoft Certification
3 11 (2.82%) MCP
4 10 (2.56%) Cisco Certification
4 10 (2.56%) ITIL Certification
5 9 (2.31%) MCSE
6 7 (1.79%) CCNA
7 6 (1.54%) A+ Certification
7 6 (1.54%) MCSA
8 5 (1.28%) Computer Science Degree
9 2 (0.51%) DBS Check
9 2 (0.51%) MCITP
9 2 (0.51%) Numerate Degree
9 2 (0.51%) Security Cleared
10 1 (0.26%) CCNP
10 1 (0.26%) ITIL Foundation Certificate
10 1 (0.26%) MCDST
10 1 (0.26%) Network+ Certification
Quality Assurance & Compliance
1 12 (3.08%) SLA
2 5 (1.28%) ISO/IEC 27001
3 4 (1.03%) COBIT
3 4 (1.03%) QA
4 1 (0.26%) PMO
System Software
1 208 (53.33%) Active Directory
2 61 (15.64%) VMware Infrastructure
3 17 (4.36%) VMware ESXi
3 17 (4.36%) vSphere
4 12 (3.08%) Hyper-V
5 10 (2.56%) XenApp
6 3 (0.77%) Terminal Services
6 3 (0.77%) Virtual Machines
6 3 (0.77%) Virtual Servers
7 1 (0.26%) Microsoft App-V
7 1 (0.26%) Virtual Desktop
7 1 (0.26%) VMware Workstation
Systems Management
1 21 (5.38%) WSUS
2 19 (4.87%) SCCM
3 14 (3.59%) vCenter Server
4 2 (0.51%) Jamf Pro
4 2 (0.51%) Symantec Endpoint Protection
5 1 (0.26%) Microsoft Intune
5 1 (0.26%) Norton AntiVirus
Vendors
1 160 (41.03%) Microsoft
2 92 (23.59%) VMware
3 63 (16.15%) ION Trading
4 55 (14.10%) Citrix
5 25 (6.41%) Bloomberg
6 24 (6.15%) Apple
7 22 (5.64%) Cisco
8 21 (5.38%) iManage
9 17 (4.36%) Adobe
10 15 (3.85%) Red Hat
11 13 (3.33%) FactSet
12 12 (3.08%) Dell
13 11 (2.82%) HP
14 10 (2.56%) Google
15 9 (2.31%) Avaya
15 9 (2.31%) Canon
15 9 (2.31%) Oracle
16 7 (1.79%) Reuters
16 7 (1.79%) Sophos
17 6 (1.54%) Mitel