ITSM Job Trends in Cheltenham

IT Service Management (ITSM)
Gloucestershire > Cheltenham

The table below provides summary statistics and salary benchmarking for jobs advertised in Cheltenham requiring ITSM skills. It covers permanent job vacancies from the 6 months leading up to 13 January 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 20 36 67
Rank change year-on-year +16 +31 -1
Permanent jobs citing ITSM 11 3 2
As % of all permanent jobs in Cheltenham 6.01% 2.08% 0.51%
As % of the Processes & Methodologies category 8.46% 2.22% 0.56%
Number of salaries quoted 5 2 0
10th Percentile - £33,025 -
25th Percentile £41,250 £36,063 -
Median annual salary (50th Percentile) £42,500 £44,500 -
Median % change year-on-year -4.49% - -
75th Percentile £43,750 £55,813 -
90th Percentile - £60,575 -
Gloucestershire median annual salary £42,500 £40,000 £31,500
% change year-on-year +6.25% +26.98% -23.64%

All Process & Methodology Skills
Cheltenham

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Cheltenham.

Permanent vacancies with a requirement for process or methodology skills 130 135 359
As % of all permanent jobs advertised in Cheltenham 71.04% 93.75% 92.05%
Number of salaries quoted 98 66 208
10th Percentile £35,000 £27,000 £32,500
25th Percentile £41,250 £44,375 £44,125
Median annual salary (50th Percentile) £58,750 £60,000 £55,000
Median % change year-on-year -2.08% +9.09% -
75th Percentile £80,000 £78,125 £70,250
90th Percentile £90,000 £90,000 £85,000
Gloucestershire median annual salary £52,500 £55,000 £52,500
% change year-on-year -4.55% +4.76% -4.55%

ITSM
Job Vacancy Trend in Cheltenham

Historical trend showing the proportion of permanent IT job postings citing ITSM relative to all permanent IT jobs advertised in Cheltenham.

ITSM job vacancy trend in Cheltenham

ITSM
Salary Trend in Cheltenham

Salary distribution trend for jobs in Cheltenham citing ITSM.

Salary distribution trend for jobs in Cheltenham citing ITSM

ITSM
Co-Occurring Skills & Capabilities in Cheltenham by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Business Applications
1 5 (45.45%) Dynamics CRM
1 5 (45.45%) Dynamics NAV
1 5 (45.45%) Magento
1 5 (45.45%) Shopify
Cloud Services
1 5 (45.45%) Dynamics 365
Communications & Networking
1 4 (36.36%) Firewall
1 4 (36.36%) Network Security
Database & Business Intelligence
1 5 (45.45%) SQL Server
Development Applications
1 5 (45.45%) JIRA
General
1 5 (45.45%) Back Office
2 4 (36.36%) Manufacturing
2 4 (36.36%) Social Skills
3 2 (18.18%) Fire and Rescue
3 2 (18.18%) Influencing Skills
3 2 (18.18%) Legal
3 2 (18.18%) Local Government
Job Titles
1 6 (54.55%) Analyst
2 5 (45.45%) Software Analyst
3 4 (36.36%) Senior
3 4 (36.36%) Senior Analyst
3 4 (36.36%) Senior Support Analyst
3 4 (36.36%) Software Support Analyst
3 4 (36.36%) Support Analyst
4 3 (27.27%) Lead
4 3 (27.27%) Network Engineer
4 3 (27.27%) SC Cleared Network Engineer
5 2 (18.18%) Lead Network Engineer
6 1 (9.09%) Business Change Analyst
6 1 (9.09%) Business Change Manager
6 1 (9.09%) Business Manager
6 1 (9.09%) Change Analyst
6 1 (9.09%) Change Manager
6 1 (9.09%) Technical Engineer
Libraries, Frameworks & Software Standards
1 5 (45.45%) Middleware
1 5 (45.45%) REST
1 5 (45.45%) SOAP
Miscellaneous
1 4 (36.36%) CMDB
1 4 (36.36%) Data Centre
2 2 (18.18%) NHS
Operating Systems
1 4 (36.36%) Linux
1 4 (36.36%) Windows
Processes & Methodologies
1 10 (90.91%) Service Management
2 6 (54.55%) Change Management
3 5 (45.45%) API Integration
3 5 (45.45%) Continuous Improvement
3 5 (45.45%) CRM
3 5 (45.45%) Data Management
3 5 (45.45%) E-Commerce
3 5 (45.45%) ERP
3 5 (45.45%) User Experience
4 4 (36.36%) Asset Management
4 4 (36.36%) Change Control
4 4 (36.36%) Cybersecurity
4 4 (36.36%) ITIL
4 4 (36.36%) Use Case
5 3 (27.27%) Network Design
6 2 (18.18%) Agile
6 2 (18.18%) Case Management
6 2 (18.18%) Digital Innovation
7 1 (9.09%) Data Migration
7 1 (9.09%) Migration
Programming Languages
1 5 (45.45%) SQL
1 5 (45.45%) T-SQL
Qualifications
1 4 (36.36%) CCIE
1 4 (36.36%) Cisco Certification
1 4 (36.36%) SC Cleared
1 4 (36.36%) Security Cleared
Systems Management
1 4 (36.36%) Nagios
Vendors
1 5 (45.45%) ConnectWise
1 5 (45.45%) Microsoft
1 5 (45.45%) ServiceNow
1 5 (45.45%) WooCommerce
2 4 (36.36%) CheckPoint
2 4 (36.36%) Cisco
2 4 (36.36%) F5
2 4 (36.36%) Fortinet