Customer-Centricity Job Trends in the City of London

Customer-Centric
Central London > City of London

The table below provides summary statistics and salary benchmarking for jobs advertised in the City of London requiring Customer-Centricity skills. It covers permanent job vacancies from the 6 months leading up to 14 January 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 103 110 153
Rank change year-on-year +7 +43 +42
Permanent jobs citing Customer-Centricity 31 55 14
As % of all permanent jobs in the City of London 1.34% 2.07% 0.50%
As % of the Processes & Methodologies category 1.56% 2.17% 0.53%
Number of salaries quoted 25 25 12
10th Percentile - £41,250 -
25th Percentile £67,500 £61,250 £30,000
Median annual salary (50th Percentile) £70,000 £65,000 £78,000
Median % change year-on-year +7.69% -16.67% +41.82%
75th Percentile £90,000 £85,000 £82,000
90th Percentile £94,500 £97,000 £86,950
Central London median annual salary £70,000 £65,000 £60,000
% change year-on-year +7.69% +8.33% -7.69%

All Process & Methodology Skills
City of London

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the City of London.

Permanent vacancies with a requirement for process or methodology skills 1,992 2,540 2,654
As % of all permanent jobs advertised in the City of London 86.35% 95.67% 94.75%
Number of salaries quoted 1,457 1,620 2,368
10th Percentile £42,500 £47,000 £40,750
25th Percentile £57,500 £55,000 £55,000
Median annual salary (50th Percentile) £77,500 £75,000 £75,000
Median % change year-on-year +3.33% - -
75th Percentile £100,000 £95,000 £96,250
90th Percentile £113,750 £117,500 £115,000
Central London median annual salary £77,500 £75,000 £75,000
% change year-on-year +3.33% - -

Customer-Centricity
Job Vacancy Trend in the City of London

Historical trend showing the proportion of permanent IT job postings citing Customer-Centricity relative to all permanent IT jobs advertised in the City of London.

Customer-Centricity job vacancy trend in the City of London

Customer-Centricity
Salary Trend in the City of London

Salary distribution trend for jobs in the City of London citing Customer-Centricity.

Salary distribution trend for jobs in the City of London citing Customer-Centricity

Customer-Centricity
Salary Histogram in the City of London

Salary distribution for jobs citing Customer-Centricity in the City of London over the 6 months to 14 January 2026.

Salary histogram for Customer-Centricity in the City of London

Customer-Centricity
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (6.45%) Confluence
Cloud Services
1 6 (19.35%) SaaS
2 5 (16.13%) AWS
2 5 (16.13%) Azure
2 5 (16.13%) GCP
3 2 (6.45%) Figma
Database & Business Intelligence
1 5 (16.13%) BigQuery
1 5 (16.13%) Elasticsearch
Development Applications
1 2 (6.45%) JIRA
General
1 20 (64.52%) Finance
2 9 (29.03%) Banking
3 8 (25.81%) Social Skills
4 7 (22.58%) Retail
5 6 (19.35%) Legal
6 4 (12.90%) Marketing
7 2 (6.45%) Front Office
8 1 (3.23%) Presentation Skills
Job Titles
1 11 (35.48%) Senior
2 10 (32.26%) Change Manager
2 10 (32.26%) IT Change Manager
2 10 (32.26%) IT Manager
3 6 (19.35%) Product Manager
4 5 (16.13%) Product Owner
4 5 (16.13%) Senior Software Engineer
4 5 (16.13%) Software Engineer
5 4 (12.90%) Digital Product Owner
5 4 (12.90%) Senior Product Owner
6 3 (9.68%) Consultant
6 3 (9.68%) Designer
6 3 (9.68%) Product Designer
6 3 (9.68%) Transformation Consultant
6 3 (9.68%) User Experience Manager
6 3 (9.68%) UX Designer
7 2 (6.45%) Management Consultant
8 1 (3.23%) Lead
8 1 (3.23%) Managing Consultant
8 1 (3.23%) Strategy Consultant
Libraries, Frameworks & Software Standards
1 5 (16.13%) Django
1 5 (16.13%) RESTful
Miscellaneous
1 10 (32.26%) CMDB
2 5 (16.13%) Algorithms
2 5 (16.13%) Data Structures
2 5 (16.13%) Greenfield Project
2 5 (16.13%) Product Ownership
3 2 (6.45%) Mobile App
3 2 (6.45%) Onboarding
Processes & Methodologies
1 29 (93.55%) Agile
2 12 (38.71%) Change Management
3 10 (32.26%) ITIL
3 10 (32.26%) ITSM
3 10 (32.26%) Market Research
3 10 (32.26%) Risk Assessment
3 10 (32.26%) User Stories
4 9 (29.03%) Roadmaps
5 8 (25.81%) Product Management
6 7 (22.58%) Customer Service
6 7 (22.58%) Mentoring
6 7 (22.58%) Problem-Solving
6 7 (22.58%) Product Requirements
7 6 (19.35%) Acceptance Criteria
7 6 (19.35%) Customer Experience
7 6 (19.35%) Data Science
7 6 (19.35%) Strategic Thinking
7 6 (19.35%) Translating Business Requirements
8 5 (16.13%) Code Quality
8 5 (16.13%) Human-Centred Design
Programming Languages
1 5 (16.13%) Python
Qualifications
1 5 (16.13%) Computer Science Degree
1 5 (16.13%) Degree
Quality Assurance & Compliance
1 10 (32.26%) Sarbanes-Oxley
2 2 (6.45%) Accessibility
Vendors
1 10 (32.26%) ServiceNow
2 5 (16.13%) Google
3 2 (6.45%) Atlassian
4 1 (3.23%) Microsoft