Period
to 16 December 2018

The median annual salary for a Service Desk Analyst was £25,000 in advertised job vacancies in the City of London during the 6 months to 16 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Central London > City of London
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 283 264 273
Rank change year-on-year -19 +9 +14
Permanent jobs requiring a Service Desk Analyst 60 67 85
As % of all permanent IT jobs advertised in the City of London 0.57% 0.65% 0.75%
As % of the Job Titles category 0.59% 0.68% 0.78%
Number of salaries quoted 55 59 79
City of London median annual salary £25,000 £32,500 £32,000
Median salary % change year-on-year -23.08% +1.56% +14.29%
10th Percentile £21,250 £25,750 £22,950
90th Percentile £37,250 £41,600 £37,050
Central London median annual salary £26,500 £32,500 £32,500
% change year-on-year -18.46% - +14.04%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,114 9,832 10,934
% of permanent IT jobs with a recognized job title 95.70% 94.88% 96.52%
Number of salaries quoted 9,088 8,870 9,951
City of London median annual salary £65,000 £60,000 £57,500
Median salary % change year-on-year +8.33% +4.35% +1.77%
10th Percentile £35,000 £35,000 £33,750
90th Percentile £93,750 £93,750 £90,000
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +4.55%

Service Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the City of London.

Salary trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Analyst in the City of London over the 6 months to 16 December 2018.

Salary histogram for Service Desk Analyst in the City of London

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 16 December 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Analyst in the job title.

1 48 (80.00%) Windows
2 39 (65.00%) Active Directory
3 36 (60.00%) ITIL
4 33 (55.00%) Microsoft Office
5 26 (43.33%) Windows 7
6 21 (35.00%) Microsoft
7 20 (33.33%) Finance
8 19 (31.67%) Office 365
9 12 (20.00%) Windows 10
9 12 (20.00%) Citrix
9 12 (20.00%) MS Exchange
10 11 (18.33%) MCP
10 11 (18.33%) SLA
10 11 (18.33%) VMware
11 10 (16.67%) ITIL Certification
11 10 (16.67%) ServiceNow
11 10 (16.67%) Problem-Solving
11 10 (16.67%) Windows Server
12 8 (13.33%) Law
12 8 (13.33%) Legal
12 8 (13.33%) ITSM
13 7 (11.67%) Hardware Maintenance
13 7 (11.67%) Telecoms
13 7 (11.67%) VPN
14 6 (10.00%) Microsoft Certification
14 6 (10.00%) Banking
14 6 (10.00%) Wealth Management
14 6 (10.00%) VMware Infrastructure
14 6 (10.00%) Self-Motivation
15 5 (8.33%) Mentoring

Service Desk Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (20.00%) MS Exchange
2 4 (6.67%) Skype for Business
3 1 (1.67%) Blackberry Enterprise Server
3 1 (1.67%) Exchange Server 2010
Applications
1 33 (55.00%) Microsoft Office
Business Applications
1 1 (1.67%) Carpe Diem
1 1 (1.67%) Dynamics CRM
Cloud Services
1 19 (31.67%) Office 365
2 4 (6.67%) Microsoft Azure
3 1 (1.67%) Cloud Computing
3 1 (1.67%) iTunes
3 1 (1.67%) Mimecast
Communications & Networking
1 7 (11.67%) VPN
2 5 (8.33%) Skype
3 3 (5.00%) DNS
3 3 (5.00%) TCP/IP
3 3 (5.00%) Wireless
4 2 (3.33%) Broadband
4 2 (3.33%) DHCP
5 1 (1.67%) 3G
5 1 (1.67%) ADSL
5 1 (1.67%) Internet
5 1 (1.67%) LAN
5 1 (1.67%) Remote Desktop
5 1 (1.67%) Telepresence
5 1 (1.67%) WAN
5 1 (1.67%) WebEx
Development Applications
1 2 (3.33%) Hudson
General
1 20 (33.33%) Finance
2 8 (13.33%) Law
2 8 (13.33%) Legal
3 7 (11.67%) Telecoms
4 6 (10.00%) Banking
5 3 (5.00%) Financial Institution
6 2 (3.33%) Mandarin Language
7 1 (1.67%) Billing
7 1 (1.67%) Marketing
7 1 (1.67%) Private Banking
Libraries, Frameworks & Software Standards
1 1 (1.67%) XMPP
Miscellaneous
1 6 (10.00%) Self-Motivation
2 4 (6.67%) Hedge funds
3 2 (3.33%) Analytical Skills
3 2 (3.33%) iPhone
3 2 (3.33%) User Experience
3 2 (3.33%) Video Conferencing
4 1 (1.67%) Blackberry
4 1 (1.67%) BYOD
4 1 (1.67%) Data Centre
4 1 (1.67%) Enterprise Software
4 1 (1.67%) iPad
4 1 (1.67%) Smartphone
Operating Systems
1 48 (80.00%) Windows
2 26 (43.33%) Windows 7
3 12 (20.00%) Windows 10
4 10 (16.67%) Windows Server
5 4 (6.67%) Windows Server 2012
6 2 (3.33%) Android
6 2 (3.33%) Mac OS
6 2 (3.33%) Windows Server 2008
7 1 (1.67%) Apple iOS
7 1 (1.67%) Linux
7 1 (1.67%) Mac OS X
7 1 (1.67%) Windows 8
Processes & Methodologies
1 36 (60.00%) ITIL
2 10 (16.67%) Problem-Solving
3 8 (13.33%) ITSM
4 7 (11.67%) Hardware Maintenance
5 6 (10.00%) Wealth Management
6 5 (8.33%) Mentoring
7 3 (5.00%) Incident Management
7 3 (5.00%) Investment Management
7 3 (5.00%) Technical Analysis
8 2 (3.33%) Asset Management
8 2 (3.33%) CRM
8 2 (3.33%) Document Management
8 2 (3.33%) Open Source
8 2 (3.33%) Service Delivery
8 2 (3.33%) Software License Management
9 1 (1.67%) Change Management
9 1 (1.67%) Disaster Recovery
9 1 (1.67%) MOF
9 1 (1.67%) Service Management
9 1 (1.67%) Stakeholder Management
Programming Languages
1 4 (6.67%) PowerShell
Qualifications
1 11 (18.33%) MCP
2 10 (16.67%) ITIL Certification
3 6 (10.00%) Microsoft Certification
4 4 (6.67%) ITIL Foundation Certificate
4 4 (6.67%) MCSE
5 3 (5.00%) Degree
6 1 (1.67%) HND
6 1 (1.67%) SC Cleared
6 1 (1.67%) Security Cleared
Quality Assurance & Compliance
1 11 (18.33%) SLA
System Software
1 39 (65.00%) Active Directory
2 6 (10.00%) VMware Infrastructure
3 3 (5.00%) VMware Workstation
3 3 (5.00%) XenApp
4 2 (3.33%) Hyper-V
4 2 (3.33%) Virtual Desktop
4 2 (3.33%) Virtual Machines
5 1 (1.67%) Terminal Server
5 1 (1.67%) vSphere
Systems Management
1 2 (3.33%) WSUS
2 1 (1.67%) Cisco CUCM
2 1 (1.67%) Jamf Pro
2 1 (1.67%) SCCM
Vendors
1 21 (35.00%) Microsoft
2 12 (20.00%) Citrix
3 11 (18.33%) VMware
4 10 (16.67%) ServiceNow
5 5 (8.33%) Apple
6 3 (5.00%) iManage
7 2 (3.33%) Adobe
7 2 (3.33%) Remedy
8 1 (1.67%) BEA
8 1 (1.67%) Cisco
8 1 (1.67%) Dell
8 1 (1.67%) HP
8 1 (1.67%) Hummingbird
8 1 (1.67%) Interwoven
8 1 (1.67%) Meridio
8 1 (1.67%) NETGEAR
8 1 (1.67%) OpenText
8 1 (1.67%) Sophos