Period
to 17 November 2017

The median annual salary for a Service Desk Analyst was £31,500 in advertised job vacancies in the City of London during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Central London > City of London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 242 269 315
Rank change year-on-year +27 +46 -17
Permanent jobs requiring a Service Desk Analyst 85 84 113
As % of all permanent IT jobs advertised in the City of London 0.83% 0.72% 0.65%
As % of the Job Titles category 0.88% 0.74% 0.68%
Number of salaries quoted 71 77 100
City of London median annual salary £31,500 £31,000 £28,500
Median salary % change year-on-year +1.61% +8.77% +5.56%
10th Percentile £22,500 £22,800 £22,725
90th Percentile £42,000 £36,500 £35,000
Central London median annual salary £30,000 £32,500 £28,500
% change year-on-year -7.69% +14.04% +7.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9693 11285 16633
% of permanent IT jobs with a recognized job title 94.79% 96.38% 95.79%
Number of salaries quoted 8779 10283 14445
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £34,000 £33,750 £32,500
90th Percentile £92,500 £88,750 £87,500
Central London median annual salary £58,500 £57,500 £55,000
% change year-on-year +1.74% +4.55% -

Service Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the City of London.

Salary trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Analyst in the City of London over the 6 months to 17 November 2017.

Salary histogram for Service Desk Analyst in the City of London

Service Desk Analyst
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the City of London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Moorgate - 1 £32,500 -
Service Desk Analyst
Central London

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 17 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Desk Analyst in the job title.

1 54 (63.53%) ITIL
2 53 (62.35%) Active Directory
3 52 (61.18%) Windows
4 50 (58.82%) Microsoft
5 49 (57.65%) Citrix
6 39 (45.88%) Windows 7
7 38 (44.71%) Microsoft Office
8 35 (41.18%) Finance
9 26 (30.59%) VMware
10 25 (29.41%) MS Exchange
10 25 (29.41%) VPN
11 21 (24.71%) Legal
12 20 (23.53%) SLA
13 17 (20.00%) Office 365
14 15 (17.65%) Microsoft Certification
15 14 (16.47%) Incident Management
16 13 (15.29%) Banking
16 13 (15.29%) Law
16 13 (15.29%) Blackberry
16 13 (15.29%) SQL
16 13 (15.29%) Exchange Server 2010
17 12 (14.12%) ITIL V3
17 12 (14.12%) Windows Server
17 12 (14.12%) Degree
18 11 (12.94%) iPhone
19 10 (11.76%) Remedy
19 10 (11.76%) Windows 8
20 9 (10.59%) Service Management
21 7 (8.24%) Document Management
21 7 (8.24%) Windows Server 2008

Service Desk Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (29.41%) MS Exchange
2 13 (15.29%) Exchange Server 2010
3 7 (8.24%) Blackberry Enterprise Server
4 6 (7.06%) Exchange Server 2007
5 4 (4.71%) IBM Notes
6 1 (1.18%) SharePoint
6 1 (1.18%) Skype for Business
Applications
1 38 (44.71%) Microsoft Office
2 4 (4.71%) Microsoft Excel
3 3 (3.53%) Microsoft PowerPoint
4 1 (1.18%) Acrobat
Business Applications
1 3 (3.53%) Visualfiles
Cloud Services
1 17 (20.00%) Office 365
2 2 (2.35%) OneDrive
3 1 (1.18%) Amazon AWS
3 1 (1.18%) Microsoft Azure
Communications & Networking
1 25 (29.41%) VPN
2 7 (8.24%) DHCP
2 7 (8.24%) DNS
2 7 (8.24%) LAN
3 6 (7.06%) Internet
3 6 (7.06%) WAN
4 5 (5.88%) TCP/IP
5 4 (4.71%) Remote Desktop
5 4 (4.71%) Wireless
6 3 (3.53%) VoIP
7 1 (1.18%) FTP
7 1 (1.18%) HTTPS
7 1 (1.18%) PBX
7 1 (1.18%) Skype
7 1 (1.18%) SMTP
7 1 (1.18%) SSL
7 1 (1.18%) Unified Communications
Database & Business Intelligence
1 3 (3.53%) SQL Server
General
1 35 (41.18%) Finance
2 21 (24.71%) Legal
3 13 (15.29%) Banking
3 13 (15.29%) Law
4 4 (4.71%) Financial Institution
4 4 (4.71%) Mandarin Language
5 2 (2.35%) Publishing
6 1 (1.18%) French Language
6 1 (1.18%) German Language
6 1 (1.18%) Manufacturing
6 1 (1.18%) Spanish Language
6 1 (1.18%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (3.53%) COM
2 1 (1.18%) XML
2 1 (1.18%) XSLT
Miscellaneous
1 13 (15.29%) Blackberry
2 11 (12.94%) iPhone
3 6 (7.06%) iPad
3 6 (7.06%) Video Conferencing
4 5 (5.88%) Analytical Skills
5 4 (4.71%) Client/Server
5 4 (4.71%) Hedge funds
5 4 (4.71%) User Experience
6 2 (2.35%) Fintech
6 2 (2.35%) Mobile Computing
7 1 (1.18%) BYOD
7 1 (1.18%) Enterprise Software
7 1 (1.18%) Mobile Banking
7 1 (1.18%) Smartphone
Operating Systems
1 52 (61.18%) Windows
2 39 (45.88%) Windows 7
3 12 (14.12%) Windows Server
4 10 (11.76%) Windows 8
5 7 (8.24%) Windows 10
5 7 (8.24%) Windows Server 2008
6 3 (3.53%) Android
6 3 (3.53%) Linux
7 1 (1.18%) Apple iOS
7 1 (1.18%) Mac OS X
7 1 (1.18%) Windows Server 2003
7 1 (1.18%) Windows Vista
7 1 (1.18%) Windows XP
Processes & Methodologies
1 54 (63.53%) ITIL
2 14 (16.47%) Incident Management
3 12 (14.12%) ITIL V3
4 9 (10.59%) Service Management
5 7 (8.24%) Document Management
6 6 (7.06%) Service Delivery
7 4 (4.71%) ITSM
7 4 (4.71%) Open Source
8 3 (3.53%) Case Management
8 3 (3.53%) Change Control
8 3 (3.53%) Customer Engagement
8 3 (3.53%) Fault Analysis
8 3 (3.53%) Patch Management
8 3 (3.53%) PRINCE2
9 2 (2.35%) Chat Support
9 2 (2.35%) Infrastructure Monitoring
9 2 (2.35%) Mathematics
9 2 (2.35%) Problem Management
9 2 (2.35%) Security Management
9 2 (2.35%) Software License Management
Programming Languages
1 13 (15.29%) SQL
2 2 (2.35%) PowerShell
Qualifications
1 15 (17.65%) Microsoft Certification
2 12 (14.12%) Degree
3 7 (8.24%) ITIL Certification
3 7 (8.24%) MCSE
4 6 (7.06%) MCDST
5 3 (3.53%) ITIL Foundation Certificate
5 3 (3.53%) MCP
6 2 (2.35%) Citrix Certification
6 2 (2.35%) Numerate Degree
7 1 (1.18%) CCNA
7 1 (1.18%) Cisco Certification
7 1 (1.18%) HND
7 1 (1.18%) MCSA
7 1 (1.18%) MCTS
7 1 (1.18%) MOS
Quality Assurance & Compliance
1 20 (23.53%) SLA
System Software
1 53 (62.35%) Active Directory
2 5 (5.88%) VMware Infrastructure
2 5 (5.88%) XenApp
3 3 (3.53%) Hyper-V
3 3 (3.53%) Virtual Desktop
4 2 (2.35%) BitLocker
5 1 (1.18%) Virtual Machines
Systems Management
1 6 (7.06%) SCCM
2 4 (4.71%) vCenter Server
3 3 (3.53%) AirWatch
3 3 (3.53%) Norton AntiVirus
Vendors
1 50 (58.82%) Microsoft
2 49 (57.65%) Citrix
3 26 (30.59%) VMware
4 10 (11.76%) Remedy
5 7 (8.24%) iManage
6 6 (7.06%) ServiceNow
6 6 (7.06%) Wyse
7 5 (5.88%) LANDesk
8 4 (4.71%) Apple
8 4 (4.71%) Google
8 4 (4.71%) LexisNexis
9 3 (3.53%) Adobe
9 3 (3.53%) Cisco
9 3 (3.53%) IBM
9 3 (3.53%) Salesforce.com
9 3 (3.53%) Sophos
9 3 (3.53%) Symantec
10 2 (2.35%) HP
10 2 (2.35%) McAfee
10 2 (2.35%) Sun