Period
to 26 May 2018

The median annual salary for a Service Desk Analyst was £30,000 in advertised job vacancies in the City of London during the 6 months to 26 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Central London > City of London
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 280 261 271
Rank change year-on-year -19 +10 +26
Permanent jobs requiring a Service Desk Analyst 62 76 108
As % of all permanent IT jobs advertised in the City of London 0.58% 0.74% 0.80%
As % of the Job Titles category 0.60% 0.77% 0.83%
Number of salaries quoted 56 70 87
City of London median annual salary £30,000 £29,500 £27,945
Median salary % change year-on-year +1.69% +5.56% +1.62%
10th Percentile £24,375 £22,975 £21,250
90th Percentile £38,125 £38,775 £33,950
Central London median annual salary £30,000 £29,000 £30,000
% change year-on-year +3.45% -3.33% +9.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,276 9,850 12,965
% of permanent IT jobs with a recognized job title 95.96% 96.11% 95.92%
Number of salaries quoted 9,116 8,926 11,706
City of London median annual salary £62,000 £60,000 £57,500
Median salary % change year-on-year +3.33% +4.35% +4.55%
10th Percentile £36,250 £33,750 £32,750
90th Percentile £93,750 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

Service Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the City of London.

Salary trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Analyst in the City of London over the 6 months to 26 May 2018.

Salary histogram for Service Desk Analyst in the City of London

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 26 May 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Analyst in the job title.

1 44 (70.97%) Windows
2 39 (62.90%) Microsoft Office
2 39 (62.90%) ITIL
3 37 (59.68%) Active Directory
4 35 (56.45%) Microsoft
5 27 (43.55%) Citrix
6 23 (37.10%) Finance
7 20 (32.26%) Windows 7
8 19 (30.65%) VMware
9 16 (25.81%) ITIL Certification
10 15 (24.19%) VMware Infrastructure
11 14 (22.58%) Legal
12 12 (19.35%) Law
13 11 (17.74%) Blackberry
13 11 (17.74%) Windows 8
14 10 (16.13%) VPN
14 10 (16.13%) Cisco
15 9 (14.52%) Video Conferencing
15 9 (14.52%) iPhone
15 9 (14.52%) Windows 10
15 9 (14.52%) Problem-Solving
16 8 (12.90%) Office 365
16 8 (12.90%) ITIL V3
17 7 (11.29%) Mobile Device Management
17 7 (11.29%) Wyse
17 7 (11.29%) Microsoft Certification
17 7 (11.29%) MS Exchange
17 7 (11.29%) vCenter Server
18 6 (9.68%) Reinsurance
18 6 (9.68%) VoIP

Service Desk Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (11.29%) MS Exchange
2 2 (3.23%) Blackberry Enterprise Server
3 1 (1.61%) CMS
3 1 (1.61%) Skype for Business
3 1 (1.61%) WordPress
Applications
1 39 (62.90%) Microsoft Office
2 3 (4.84%) Microsoft Excel
3 1 (1.61%) Microsoft PowerPoint
Business Applications
1 1 (1.61%) Carpe Diem
1 1 (1.61%) Elite 3E
Cloud Services
1 8 (12.90%) Office 365
2 3 (4.84%) OneDrive
3 1 (1.61%) Microsoft Azure
3 1 (1.61%) Mimecast
Communications & Networking
1 10 (16.13%) VPN
2 6 (9.68%) VoIP
3 5 (8.06%) Internet
4 2 (3.23%) LAN
4 2 (3.23%) TCP/IP
5 1 (1.61%) 4G
5 1 (1.61%) DNS
5 1 (1.61%) Firewall
5 1 (1.61%) Remote Desktop
5 1 (1.61%) SAN
5 1 (1.61%) Skype
5 1 (1.61%) WAN
Database & Business Intelligence
1 2 (3.23%) MySQL
Development Applications
1 1 (1.61%) JIRA
1 1 (1.61%) Visual Studio Team System
General
1 23 (37.10%) Finance
2 14 (22.58%) Legal
3 12 (19.35%) Law
4 5 (8.06%) Retail
5 4 (6.45%) Telecoms
6 3 (4.84%) Banking
6 3 (4.84%) Publishing
7 1 (1.61%) Back Office
7 1 (1.61%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.61%) XMPP
Miscellaneous
1 11 (17.74%) Blackberry
2 9 (14.52%) iPhone
2 9 (14.52%) Video Conferencing
3 6 (9.68%) Reinsurance
4 5 (8.06%) Analytical Skills
4 5 (8.06%) User Experience
5 3 (4.84%) Enterprise Software
5 3 (4.84%) Self-Motivation
6 2 (3.23%) BYOD
7 1 (1.61%) Fat Client
7 1 (1.61%) Thin Client
Operating Systems
1 44 (70.97%) Windows
2 20 (32.26%) Windows 7
3 11 (17.74%) Windows 8
4 9 (14.52%) Windows 10
5 5 (8.06%) Windows Server 2003
6 3 (4.84%) Android
7 2 (3.23%) Windows Server
8 1 (1.61%) BlackBerry OS
8 1 (1.61%) Mac OS
8 1 (1.61%) Windows Server 2008
8 1 (1.61%) Windows Server 2012
Processes & Methodologies
1 39 (62.90%) ITIL
2 9 (14.52%) Problem-Solving
3 8 (12.90%) ITIL V3
4 7 (11.29%) Mobile Device Management
5 6 (9.68%) Root Cause Analysis
6 5 (8.06%) Customer-Centricity
6 5 (8.06%) Open Source
7 4 (6.45%) Service Management
8 3 (4.84%) Hardware Maintenance
8 3 (4.84%) Incident Management
8 3 (4.84%) Security Management
8 3 (4.84%) Service Delivery
8 3 (4.84%) Wealth Management
9 2 (3.23%) Continuous Improvement
9 2 (3.23%) Document Management
9 2 (3.23%) Ticket Management
10 1 (1.61%) Email Management
10 1 (1.61%) Software Deployment
10 1 (1.61%) Stakeholder Engagement
10 1 (1.61%) Trend Analysis
Programming Languages
1 2 (3.23%) C
2 1 (1.61%) PowerShell
2 1 (1.61%) VBScript
Qualifications
1 16 (25.81%) ITIL Certification
2 7 (11.29%) Microsoft Certification
3 5 (8.06%) MCP
4 4 (6.45%) ITIL Foundation Certificate
4 4 (6.45%) MCSE
5 3 (4.84%) HND
6 2 (3.23%) MOS
7 1 (1.61%) MCDST
7 1 (1.61%) MCSA
Quality Assurance & Compliance
1 2 (3.23%) SLA
System Software
1 37 (59.68%) Active Directory
2 15 (24.19%) VMware Infrastructure
3 5 (8.06%) Virtual Desktop
3 5 (8.06%) XenApp
4 3 (4.84%) BitLocker
4 3 (4.84%) Virtual Servers
5 1 (1.61%) Microsoft App-V
5 1 (1.61%) VMware Workstation
Systems Management
1 7 (11.29%) vCenter Server
2 6 (9.68%) SCCM
3 1 (1.61%) DameWare
3 1 (1.61%) Jamf Pro
3 1 (1.61%) Norton AntiVirus
3 1 (1.61%) ThinApp
Vendors
1 35 (56.45%) Microsoft
2 27 (43.55%) Citrix
3 19 (30.65%) VMware
4 10 (16.13%) Cisco
5 7 (11.29%) Wyse
6 5 (8.06%) iManage
7 4 (6.45%) Apple
8 3 (4.84%) Adobe
8 3 (4.84%) ServiceNow
9 2 (3.23%) Salesforce.com
9 2 (3.23%) Tableau
10 1 (1.61%) Avaya
10 1 (1.61%) CheckPoint
10 1 (1.61%) HP
10 1 (1.61%) LexisNexis
10 1 (1.61%) NETGEAR
10 1 (1.61%) OpenText
10 1 (1.61%) Remedy
10 1 (1.61%) Sophos
10 1 (1.61%) Symantec