The median annual salary for a Service Desk Analyst was £30,000 in advertised job vacancies in the City of London during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
London / City of London
Rank 183 221 242
Rank change year-on-year +38 +21  
Permanent jobs requiring a Service Desk Analyst 35 48 78
As % of all permanent IT jobs advertised in the City of London 0.69% 0.68% 0.77%
As % of the Job Titles category 0.72% 0.71% 0.80%
Number of salaries quoted 32 39 63
Median salary £30,000 £27,000 £28,000
Median salary % change year-on-year +11.11% -3.57%  
90% offered a salary of more than £27,500 £22,500 £23,600
10% offered a salary of more than £37,250 £32,300 £42,500
UK excluding London median salary £22,500 £22,000 £22,000
% change year-on-year +2.27% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the City of London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
City of London
Permanent job vacancies with a job title containing a recognized job role 4868 6762 9714
As % of all permanent IT job vacancies advertised in the City of London 95.94% 95.63% 95.49%
Number of salaries quoted 4467 6044 8273
Median salary £57,500 £57,500 £55,000
Median salary % change year-on-year - +4.54%  
90% offered a salary of more than £34,000 £35,000 £33,500
10% offered a salary of more than £85,000 £77,500 £80,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Analyst
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the City of London.

Salary trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Analyst in the City of London over the 3 months to 24 March 2017.

Salary histogram for Service Desk Analyst in the City of London

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 24 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Desk Analyst in the job title.

1 51 (80.95%) Windows
2 43 (68.25%) MS Office
3 42 (66.67%) Microsoft
4 40 (63.49%) Active Directory
5 39 (61.90%) ITIL
6 34 (53.97%) Windows 7
7 28 (44.44%) Citrix
8 17 (26.98%) Law
9 16 (25.40%) MS Excel
10 15 (23.81%) Blackberry
11 13 (20.63%) ITIL Certification
12 11 (17.46%) iManage
12 11 (17.46%) Legal
12 11 (17.46%) Finance
13 10 (15.87%) VMware
13 10 (15.87%) Apple
13 10 (15.87%) SLA
14 9 (14.29%) Service Management
15 8 (12.70%) VPN
15 8 (12.70%) MS Exchange
15 8 (12.70%) Windows 8
16 7 (11.11%) ITIL V3
16 7 (11.11%) MOS
17 6 (9.52%) Degree
17 6 (9.52%) Change Control
17 6 (9.52%) VoIP
17 6 (9.52%) Microsoft Certification
17 6 (9.52%) Service Delivery
18 5 (7.94%) ITSM
18 5 (7.94%) Thin Client

Service Desk Analyst Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (12.70%) MS Exchange
2 5 (7.94%) Exchange Server 2010
3 3 (4.76%) Blackberry Enterprise Server
4 2 (3.17%) SharePoint
5 1 (1.59%) CMS
5 1 (1.59%) Skype for Business
Applications
1 43 (68.25%) MS Office
2 16 (25.40%) MS Excel
3 1 (1.59%) MS PowerPoint
Cloud Services
1 2 (3.17%) Office 365
Communications & Networking
1 8 (12.70%) VPN
2 6 (9.52%) VoIP
3 2 (3.17%) Internet
3 2 (3.17%) TCP/IP
4 1 (1.59%) DHCP
4 1 (1.59%) DNS
4 1 (1.59%) IP Telephony
4 1 (1.59%) LAN
4 1 (1.59%) Remote Desktop
4 1 (1.59%) Skype
4 1 (1.59%) VLAN
4 1 (1.59%) WAN
General
1 17 (26.98%) Law
2 11 (17.46%) Finance
2 11 (17.46%) Legal
3 4 (6.35%) Banking
4 3 (4.76%) Telecoms
5 1 (1.59%) Back Office
5 1 (1.59%) International Banking
5 1 (1.59%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.59%) FIX Protocol
Miscellaneous
1 15 (23.81%) Blackberry
2 5 (7.94%) Fat Client
2 5 (7.94%) iPhone
2 5 (7.94%) Thin Client
3 4 (6.35%) Video Conferencing
4 2 (3.17%) Fintech
4 2 (3.17%) Management Information System
4 2 (3.17%) Mobile Banking
5 1 (1.59%) Analytical Skills
5 1 (1.59%) Client/Server
5 1 (1.59%) Handset
5 1 (1.59%) User Experience
Operating Systems
1 51 (80.95%) Windows
2 34 (53.97%) Windows 7
3 8 (12.70%) Windows 8
4 5 (7.94%) Android
5 4 (6.35%) Windows 10
6 3 (4.76%) Windows Server
7 2 (3.17%) Linux
7 2 (3.17%) Windows Mobile
7 2 (3.17%) Windows XP
8 1 (1.59%) Windows Server 2003
8 1 (1.59%) Windows Server 2008
8 1 (1.59%) Windows Server 2012
Processes & Methodologies
1 39 (61.90%) ITIL
2 9 (14.29%) Service Management
3 7 (11.11%) ITIL V3
4 6 (9.52%) Change Control
4 6 (9.52%) Service Delivery
5 5 (7.94%) ITSM
5 5 (7.94%) Virtual Environments
6 4 (6.35%) Document Management
6 4 (6.35%) Incident Management
7 2 (3.17%) Asset Management
7 2 (3.17%) Information Security
7 2 (3.17%) Problem Management
8 1 (1.59%) BCP
8 1 (1.59%) Disaster Recovery
8 1 (1.59%) High Availability
8 1 (1.59%) Patch Management
8 1 (1.59%) Practice Management
8 1 (1.59%) PRINCE2
8 1 (1.59%) Ticket Management
8 1 (1.59%) Time Management
Programming Languages
1 1 (1.59%) Java
1 1 (1.59%) SQL
Qualifications
1 13 (20.63%) ITIL Certification
2 7 (11.11%) MOS
3 6 (9.52%) Degree
3 6 (9.52%) Microsoft Certification
4 4 (6.35%) MCP
5 1 (1.59%) HND
5 1 (1.59%) MCITP
5 1 (1.59%) MCSE
Quality Assurance & Compliance
1 10 (15.87%) SLA
System Software
1 40 (63.49%) Active Directory
2 2 (3.17%) VMware Infrastructure
3 1 (1.59%) XenApp
Systems Management
1 5 (7.94%) SCOM
2 3 (4.76%) AirWatch
3 2 (3.17%) SCCM
4 1 (1.59%) Systems Management Server (SMS)
Vendors
1 42 (66.67%) Microsoft
2 28 (44.44%) Citrix
3 11 (17.46%) iManage
4 10 (15.87%) Apple
4 10 (15.87%) VMware
5 4 (6.35%) Cisco
6 2 (3.17%) Bloomberg
6 2 (3.17%) LANDesk
6 2 (3.17%) Mitel
6 2 (3.17%) Reuters
6 2 (3.17%) SAP
6 2 (3.17%) Wyse
7 1 (1.59%) Adobe
7 1 (1.59%) F5
7 1 (1.59%) FactSet
7 1 (1.59%) Google
7 1 (1.59%) Interwoven
7 1 (1.59%) Polycom
7 1 (1.59%) Remedy
7 1 (1.59%) ServiceNow
City, London
Premier IT
Salary: £24000 - £30000 per annum
Posted: 20 hours ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 6 days ago