Period
to 15 October 2018

The median annual salary for a Service Desk Analyst was £27,000 in advertised job vacancies in the City of London during the 6 months to 15 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Central London > City of London
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 274 243 266
Rank change year-on-year -31 +23 +58
Permanent jobs requiring a Service Desk Analyst 77 85 91
As % of all permanent IT jobs advertised in the City of London 0.70% 0.86% 0.76%
As % of the Job Titles category 0.73% 0.90% 0.79%
Number of salaries quoted 71 71 83
City of London median annual salary £27,000 £29,500 £30,000
Median salary % change year-on-year -8.47% -1.67% +5.26%
10th Percentile £21,250 £21,750 £23,200
90th Percentile £37,250 £42,000 £36,500
Central London median annual salary £27,125 £28,750 £32,500
% change year-on-year -5.65% -11.54% +16.07%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,611 9,430 11,511
% of permanent IT jobs with a recognized job title 95.80% 95.04% 96.18%
Number of salaries quoted 9,511 8,560 10,503
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £35,000 £33,750
90th Percentile £93,750 £92,500 £87,500
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +4.55%

Service Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the City of London.

Salary trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Analyst in the City of London over the 6 months to 15 October 2018.

Salary histogram for Service Desk Analyst in the City of London

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 15 October 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Analyst in the job title.

1 63 (81.82%) Windows
2 51 (66.23%) ITIL
2 51 (66.23%) Active Directory
3 44 (57.14%) Microsoft Office
4 38 (49.35%) Microsoft
5 36 (46.75%) Windows 7
6 25 (32.47%) Office 365
6 25 (32.47%) Finance
7 20 (25.97%) Citrix
8 18 (23.38%) Problem-Solving
9 16 (20.78%) ITIL Certification
9 16 (20.78%) VMware
10 15 (19.48%) VMware Infrastructure
11 14 (18.18%) Windows 10
12 13 (16.88%) Microsoft Certification
12 13 (16.88%) MCP
12 13 (16.88%) MS Exchange
13 12 (15.58%) Law
13 12 (15.58%) ServiceNow
13 12 (15.58%) Windows Server
14 11 (14.29%) Windows 8
14 11 (14.29%) Legal
14 11 (14.29%) SLA
15 9 (11.69%) Hardware Maintenance
15 9 (11.69%) Apple
15 9 (11.69%) MCSE
15 9 (11.69%) Telecoms
16 8 (10.39%) Wealth Management
16 8 (10.39%) Open Source
16 8 (10.39%) ITSM

Service Desk Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (16.88%) MS Exchange
2 5 (6.49%) Skype for Business
3 2 (2.60%) Exchange Server 2010
4 1 (1.30%) Blackberry Enterprise Server
4 1 (1.30%) CMS
Applications
1 44 (57.14%) Microsoft Office
2 2 (2.60%) Microsoft Excel
3 1 (1.30%) Microsoft PowerPoint
Business Applications
1 1 (1.30%) Remedy ITSM
Cloud Services
1 25 (32.47%) Office 365
2 6 (7.79%) Microsoft Azure
3 1 (1.30%) Cloud Computing
3 1 (1.30%) iTunes
3 1 (1.30%) Mimecast
Communications & Networking
1 6 (7.79%) Skype
1 6 (7.79%) VPN
2 5 (6.49%) DNS
3 4 (5.19%) Internet
4 3 (3.90%) Remote Desktop
4 3 (3.90%) TCP/IP
4 3 (3.90%) Wireless
5 2 (2.60%) DHCP
5 2 (2.60%) LAN
5 2 (2.60%) WAN
6 1 (1.30%) 4G
6 1 (1.30%) Broadband
6 1 (1.30%) Cisco IOS
6 1 (1.30%) Firewall
6 1 (1.30%) SAN
6 1 (1.30%) Telepresence
6 1 (1.30%) WebEx
Database & Business Intelligence
1 1 (1.30%) MySQL
Development Applications
1 1 (1.30%) Hudson
General
1 25 (32.47%) Finance
2 12 (15.58%) Law
3 11 (14.29%) Legal
4 9 (11.69%) Telecoms
5 5 (6.49%) Banking
6 3 (3.90%) Financial Institution
6 3 (3.90%) Marketing
7 2 (2.60%) Mandarin Language
8 1 (1.30%) Private Banking
Libraries, Frameworks & Software Standards
1 1 (1.30%) COM
1 1 (1.30%) XMPP
Miscellaneous
1 8 (10.39%) Analytical Skills
1 8 (10.39%) User Experience
2 7 (9.09%) Blackberry
2 7 (9.09%) iPhone
3 6 (7.79%) Self-Motivation
4 3 (3.90%) Hedge funds
5 2 (2.60%) BYOD
5 2 (2.60%) Enterprise Software
5 2 (2.60%) Video Conferencing
6 1 (1.30%) Data Centre
6 1 (1.30%) Fat Client
6 1 (1.30%) iPad
6 1 (1.30%) Thin Client
Operating Systems
1 63 (81.82%) Windows
2 36 (46.75%) Windows 7
3 14 (18.18%) Windows 10
4 12 (15.58%) Windows Server
5 11 (14.29%) Windows 8
6 5 (6.49%) Windows Server 2012
7 3 (3.90%) Mac OS
8 2 (2.60%) Android
8 2 (2.60%) Windows Server 2008
9 1 (1.30%) Mac OS X
Processes & Methodologies
1 51 (66.23%) ITIL
2 18 (23.38%) Problem-Solving
3 9 (11.69%) Hardware Maintenance
4 8 (10.39%) ITSM
4 8 (10.39%) Open Source
4 8 (10.39%) Wealth Management
5 7 (9.09%) ITIL V3
6 6 (7.79%) Customer-Centricity
7 4 (5.19%) Mentoring
7 4 (5.19%) Technical Analysis
8 3 (3.90%) Document Management
8 3 (3.90%) Incident Management
8 3 (3.90%) Investment Management
9 2 (2.60%) Mobile Device Management
9 2 (2.60%) Service Delivery
9 2 (2.60%) Service Management
9 2 (2.60%) Stakeholder Engagement
10 1 (1.30%) Continuous Improvement
10 1 (1.30%) Network Monitoring
10 1 (1.30%) Software Deployment
Programming Languages
1 4 (5.19%) PowerShell
2 3 (3.90%) C
Qualifications
1 16 (20.78%) ITIL Certification
2 13 (16.88%) MCP
2 13 (16.88%) Microsoft Certification
3 9 (11.69%) MCSE
4 5 (6.49%) HND
5 4 (5.19%) ITIL Foundation Certificate
6 3 (3.90%) Degree
7 1 (1.30%) MCDST
7 1 (1.30%) MOS
7 1 (1.30%) SC Cleared
7 1 (1.30%) Security Cleared
Quality Assurance & Compliance
1 11 (14.29%) SLA
System Software
1 51 (66.23%) Active Directory
2 15 (19.48%) VMware Infrastructure
3 8 (10.39%) Virtual Desktop
4 3 (3.90%) Virtual Servers
4 3 (3.90%) VMware Workstation
5 2 (2.60%) Virtual Machines
5 2 (2.60%) XenApp
6 1 (1.30%) Hyper-V
6 1 (1.30%) Terminal Server
Systems Management
1 6 (7.79%) vCenter Server
2 2 (2.60%) SCCM
2 2 (2.60%) WSUS
3 1 (1.30%) Cisco CUCM
Vendors
1 38 (49.35%) Microsoft
2 20 (25.97%) Citrix
3 16 (20.78%) VMware
4 12 (15.58%) ServiceNow
5 9 (11.69%) Apple
6 6 (7.79%) Wyse
7 4 (5.19%) iManage
8 3 (3.90%) Cisco
8 3 (3.90%) HP
8 3 (3.90%) MobileIron
8 3 (3.90%) NETGEAR
8 3 (3.90%) Remedy
8 3 (3.90%) Sophos
9 2 (2.60%) Adobe
10 1 (1.30%) Avaya
10 1 (1.30%) BMC
10 1 (1.30%) CheckPoint
10 1 (1.30%) Dell
10 1 (1.30%) OpenText
10 1 (1.30%) Salesforce.com