Period
to 19 August 2018

The median annual salary for a Service Desk Analyst was £27,000 in advertised job vacancies in the City of London during the 6 months to 19 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Central London > City of London
6 months to
19 Aug 2018
Same period 2017 Same period 2016
Rank 275 244 279
Rank change year-on-year -31 +35 +42
Permanent jobs requiring a Service Desk Analyst 74 90 95
As % of all permanent IT jobs advertised in the City of London 0.68% 0.88% 0.74%
As % of the Job Titles category 0.71% 0.93% 0.77%
Number of salaries quoted 66 74 86
City of London median annual salary £27,000 £28,750 £28,250
Median salary % change year-on-year -6.09% +1.77% -2.59%
10th Percentile £22,375 £21,413 £21,250
90th Percentile £37,250 £38,750 £34,625
Central London median annual salary £28,000 £29,000 £31,500
% change year-on-year -3.45% -7.94% +10.53%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,492 9,723 12,376
% of permanent IT jobs with a recognized job title 95.98% 95.25% 96.13%
Number of salaries quoted 9,336 8,795 11,307
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £33,350 £33,000
90th Percentile £92,500 £92,500 £87,250
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

Service Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the City of London.

Salary trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Analyst in the City of London over the 6 months to 19 August 2018.

Salary histogram for Service Desk Analyst in the City of London

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 19 August 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Analyst in the job title.

1 62 (83.78%) Windows
2 50 (67.57%) Active Directory
3 49 (66.22%) ITIL
4 42 (56.76%) Microsoft Office
5 36 (48.65%) Microsoft
6 35 (47.30%) Windows 7
7 23 (31.08%) Finance
8 22 (29.73%) Office 365
9 19 (25.68%) Citrix
10 16 (21.62%) ITIL Certification
10 16 (21.62%) Problem-Solving
11 15 (20.27%) VMware Infrastructure
11 15 (20.27%) VMware
12 13 (17.57%) Law
12 13 (17.57%) Legal
12 13 (17.57%) Microsoft Certification
12 13 (17.57%) Windows 10
13 12 (16.22%) MCP
13 12 (16.22%) MS Exchange
14 11 (14.86%) Windows 8
14 11 (14.86%) ServiceNow
14 11 (14.86%) Windows Server
15 10 (13.51%) Blackberry
16 9 (12.16%) Telecoms
17 8 (10.81%) Analytical Skills
17 8 (10.81%) Hardware Maintenance
17 8 (10.81%) VPN
17 8 (10.81%) MCSE
17 8 (10.81%) iPhone
18 7 (9.46%) Open Source

Service Desk Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (16.22%) MS Exchange
2 4 (5.41%) Skype for Business
3 2 (2.70%) Blackberry Enterprise Server
4 1 (1.35%) CMS
4 1 (1.35%) Exchange Server 2010
Applications
1 42 (56.76%) Microsoft Office
2 4 (5.41%) Microsoft Excel
3 2 (2.70%) Microsoft PowerPoint
Business Applications
1 1 (1.35%) Remedy ITSM
Cloud Services
1 22 (29.73%) Office 365
2 6 (8.11%) Microsoft Azure
3 1 (1.35%) iTunes
3 1 (1.35%) Mimecast
Communications & Networking
1 8 (10.81%) VPN
2 5 (6.76%) Skype
3 4 (5.41%) DNS
4 3 (4.05%) Internet
4 3 (4.05%) LAN
4 3 (4.05%) Remote Desktop
5 2 (2.70%) VoIP
5 2 (2.70%) WAN
5 2 (2.70%) Wireless
6 1 (1.35%) 4G
6 1 (1.35%) Cisco IOS
6 1 (1.35%) DHCP
6 1 (1.35%) Firewall
6 1 (1.35%) SAN
6 1 (1.35%) TCP/IP
6 1 (1.35%) Telepresence
6 1 (1.35%) WebEx
Database & Business Intelligence
1 1 (1.35%) MySQL
General
1 23 (31.08%) Finance
2 13 (17.57%) Law
2 13 (17.57%) Legal
3 9 (12.16%) Telecoms
4 3 (4.05%) Banking
4 3 (4.05%) Marketing
5 2 (2.70%) Financial Institution
5 2 (2.70%) Mandarin Language
6 1 (1.35%) Back Office
6 1 (1.35%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.70%) XMPP
2 1 (1.35%) COM
Miscellaneous
1 10 (13.51%) Blackberry
2 8 (10.81%) Analytical Skills
2 8 (10.81%) iPhone
3 7 (9.46%) User Experience
4 5 (6.76%) Video Conferencing
5 3 (4.05%) BYOD
5 3 (4.05%) Reinsurance
5 3 (4.05%) Self-Motivation
6 2 (2.70%) Enterprise Software
6 2 (2.70%) Hedge funds
7 1 (1.35%) Fat Client
7 1 (1.35%) iPad
7 1 (1.35%) Thin Client
Operating Systems
1 62 (83.78%) Windows
2 35 (47.30%) Windows 7
3 13 (17.57%) Windows 10
4 11 (14.86%) Windows 8
4 11 (14.86%) Windows Server
5 3 (4.05%) Android
5 3 (4.05%) Mac OS
5 3 (4.05%) Windows Server 2012
6 1 (1.35%) BlackBerry OS
6 1 (1.35%) Mac OS X
6 1 (1.35%) Windows Server 2003
6 1 (1.35%) Windows Server 2008
Processes & Methodologies
1 49 (66.22%) ITIL
2 16 (21.62%) Problem-Solving
3 8 (10.81%) Hardware Maintenance
4 7 (9.46%) ITIL V3
4 7 (9.46%) Open Source
4 7 (9.46%) Wealth Management
5 6 (8.11%) Customer-Centricity
6 5 (6.76%) Mobile Device Management
7 4 (5.41%) Investment Management
7 4 (5.41%) ITSM
7 4 (5.41%) Technical Analysis
8 3 (4.05%) Document Management
8 3 (4.05%) Root Cause Analysis
9 2 (2.70%) CRM
9 2 (2.70%) Incident Management
9 2 (2.70%) Stakeholder Engagement
9 2 (2.70%) Time Management
10 1 (1.35%) MOF
10 1 (1.35%) Service Delivery
10 1 (1.35%) Service Management
Programming Languages
1 4 (5.41%) PowerShell
2 3 (4.05%) C
3 1 (1.35%) VBScript
Qualifications
1 16 (21.62%) ITIL Certification
2 13 (17.57%) Microsoft Certification
3 12 (16.22%) MCP
4 8 (10.81%) MCSE
5 5 (6.76%) HND
6 2 (2.70%) Degree
6 2 (2.70%) MOS
7 1 (1.35%) ITIL Foundation Certificate
7 1 (1.35%) MCDST
7 1 (1.35%) MCSA
Quality Assurance & Compliance
1 7 (9.46%) SLA
System Software
1 50 (67.57%) Active Directory
2 15 (20.27%) VMware Infrastructure
3 7 (9.46%) Virtual Desktop
4 3 (4.05%) Virtual Servers
5 2 (2.70%) VMware Workstation
5 2 (2.70%) XenApp
6 1 (1.35%) Microsoft App-V
6 1 (1.35%) Virtual Machines
Systems Management
1 6 (8.11%) vCenter Server
2 4 (5.41%) SCCM
3 2 (2.70%) WSUS
4 1 (1.35%) Cisco CUCM
4 1 (1.35%) DameWare
4 1 (1.35%) Jamf Pro
4 1 (1.35%) Norton AntiVirus
4 1 (1.35%) ThinApp
Vendors
1 36 (48.65%) Microsoft
2 19 (25.68%) Citrix
3 15 (20.27%) VMware
4 11 (14.86%) ServiceNow
5 7 (9.46%) Apple
6 6 (8.11%) Cisco
6 6 (8.11%) Wyse
7 5 (6.76%) iManage
8 3 (4.05%) Capita
8 3 (4.05%) HP
8 3 (4.05%) MobileIron
8 3 (4.05%) NETGEAR
8 3 (4.05%) Remedy
8 3 (4.05%) Sophos
9 1 (1.35%) Avaya
9 1 (1.35%) BMC
9 1 (1.35%) CheckPoint
9 1 (1.35%) Dell
9 1 (1.35%) Salesforce.com
9 1 (1.35%) Symantec