Service Desk Analyst Job Trends in the City of London

Service Desk Analyst
Central London > City of London

The median Service Desk Analyst salary in the City of London is £41,000 per year, according to job vacancies posted during the 6 months leading to 11 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jan 2026
Same period 2025 Same period 2024
Rank 128 140 148
Rank change year-on-year +12 +8 +75
Permanent jobs requiring a Service Desk Analyst 8 22 21
As % of all permanent jobs in the City of London 0.36% 0.83% 0.74%
As % of the Job Titles category 0.38% 0.90% 0.77%
Number of salaries quoted 3 15 18
10th Percentile £33,100 £26,500 £30,875
25th Percentile £35,500 £30,375 £31,250
Median annual salary (50th Percentile) £41,000 £34,000 £36,675
Median % change year-on-year +20.59% -7.29% +12.85%
75th Percentile £45,000 £39,375 £42,125
90th Percentile £46,500 £45,600 £47,500
Central London median annual salary £41,000 £34,500 £35,850
% change year-on-year +18.84% -3.77% +10.31%

All Permanent IT Job Roles
City of London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 2,121 2,447 2,724
% of permanent jobs with a recognized job title 94.18% 92.20% 95.88%
Number of salaries quoted 1,587 1,593 2,432
10th Percentile £40,000 £45,000 £40,000
25th Percentile £57,500 £55,000 £55,000
Median annual salary (50th Percentile) £76,500 £74,500 £74,500
Median % change year-on-year +2.68% - -0.67%
75th Percentile £100,000 £95,000 £96,250
90th Percentile £110,000 £115,000 £113,750
Central London median annual salary £75,000 £72,500 £72,500
% change year-on-year +3.45% - -3.33%

Service Desk Analyst
Job Vacancy Trend in the City of London

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in the City of London.

Service Desk Analyst job vacancy trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

Salary distribution trend for Service Desk Analyst job vacancies in the City of London.

Salary distribution trend for Service Desk Analyst job vacancies in the City of London

Service Desk Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing Service Desk Analyst in the City of London over the 6 months to 11 January 2026.

Salary histogram for Service Desk Analyst in the City of London

Service Desk Analyst Skill Set
Top 25 Co-Occurring Skills & Capabilities in the City of London

For the 6 months to 11 January 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Analyst in the job title.

1 7 (87.50%) Active Directory
1 7 (87.50%) Customer Service
1 7 (87.50%) Microsoft 365
1 7 (87.50%) Windows
1 7 (87.50%) Windows 10
2 6 (75.00%) Mentoring
2 6 (75.00%) Microsoft
2 6 (75.00%) ServiceNow
3 5 (62.50%) Agile
3 5 (62.50%) Azure
3 5 (62.50%) Cloud Computing
3 5 (62.50%) Coaching
3 5 (62.50%) Creative Thinking
3 5 (62.50%) Incident Management
3 5 (62.50%) Mimecast
3 5 (62.50%) SCCM
3 5 (62.50%) SharePoint
3 5 (62.50%) Sophos
3 5 (62.50%) Workflow
4 3 (37.50%) ITSM
5 1 (12.50%) Citrix
5 1 (12.50%) Microsoft Office
5 1 (12.50%) SLA
5 1 (12.50%) User Experience
5 1 (12.50%) VPN

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (62.50%) SharePoint
Applications
1 1 (12.50%) Microsoft Office
Cloud Services
1 7 (87.50%) Microsoft 365
2 5 (62.50%) Azure
2 5 (62.50%) Cloud Computing
2 5 (62.50%) Mimecast
Communications & Networking
1 1 (12.50%) VPN
General
1 6 (75.00%) Finance
2 2 (25.00%) Law
3 1 (12.50%) Legal
3 1 (12.50%) Social Skills
Operating Systems
1 7 (87.50%) Windows
1 7 (87.50%) Windows 10
Processes & Methodologies
1 7 (87.50%) Customer Service
2 6 (75.00%) Mentoring
3 5 (62.50%) Agile
3 5 (62.50%) Coaching
3 5 (62.50%) Creative Thinking
3 5 (62.50%) Incident Management
3 5 (62.50%) Workflow
4 3 (37.50%) ITSM
5 1 (12.50%) User Experience
Quality Assurance & Compliance
1 1 (12.50%) SLA
System Software
1 7 (87.50%) Active Directory
Systems Management
1 5 (62.50%) SCCM
Vendors
1 6 (75.00%) Microsoft
1 6 (75.00%) ServiceNow
2 5 (62.50%) Sophos
3 1 (12.50%) Citrix