Service Desk Analyst Jobs in the City of London

Service Desk Analyst
Central London > City of London

The median Service Desk Analyst salary in the City of London is £38,500 per year, according to job vacancies posted during the 6 months leading to 31 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 123 159 211
Rank change year-on-year +36 +52 +36
Permanent jobs requiring a Service Desk Analyst 16 19 19
As % of all permanent jobs advertised in the City of London 0.82% 0.57% 0.42%
As % of the Job Titles category 0.88% 0.59% 0.44%
Number of salaries quoted 13 19 18
10th Percentile £32,100 £30,000 £22,300
25th Percentile £32,500 £31,250 £25,969
Median annual salary (50th Percentile) £38,500 £35,000 £30,000
Median % change year-on-year +10.00% +16.67% -11.11%
75th Percentile £40,000 £44,875 £33,938
90th Percentile £45,000 £47,500 £39,725
Central London median annual salary £37,500 £35,000 £30,000
% change year-on-year +7.14% +16.67% -7.69%

All Permanent IT Job Vacancies
City of London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 1,823 3,216 4,309
% of permanent jobs with a recognized job title 93.20% 96.11% 96.27%
Number of salaries quoted 1,381 2,519 3,594
10th Percentile £41,250 £41,250 £42,000
25th Percentile £52,500 £53,750 £55,000
Median annual salary (50th Percentile) £72,500 £73,000 £75,000
Median % change year-on-year -0.68% -2.67% +3.45%
75th Percentile £95,000 £95,000 £97,500
90th Percentile £120,000 £112,500 £115,000
Central London median annual salary £72,500 £72,500 £75,000
% change year-on-year - -3.33% +3.45%

Service Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Service Desk Analyst in the City of London.

Salary trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing Service Desk Analyst in the City of London over the 6 months to 31 May 2025.

Salary histogram for Service Desk Analyst in the City of London

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 31 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Analyst in the job title.

1 15 (93.75%) Windows
2 14 (87.50%) Windows 10
3 11 (68.75%) Microsoft 365
3 11 (68.75%) Microsoft
4 9 (56.25%) Customer Service
4 9 (56.25%) Active Directory
5 8 (50.00%) ITIL
6 7 (43.75%) Microsoft Office
6 7 (43.75%) SharePoint
6 7 (43.75%) Law
7 6 (37.50%) ServiceNow
7 6 (37.50%) Degree
7 6 (37.50%) Microsoft Exchange
8 5 (31.25%) ITSM
8 5 (31.25%) Microsoft PowerPoint
8 5 (31.25%) Microsoft Intune
8 5 (31.25%) Social Skills
9 4 (25.00%) Problem-Solving
9 4 (25.00%) SCCM
9 4 (25.00%) Video Conferencing
9 4 (25.00%) Analytical Skills
9 4 (25.00%) Azure
9 4 (25.00%) WebEx
9 4 (25.00%) OneDrive
10 3 (18.75%) Mimecast
10 3 (18.75%) Continuous Improvement
10 3 (18.75%) ITIL Foundation Certificate
10 3 (18.75%) Mentoring
10 3 (18.75%) Coaching
10 3 (18.75%) VMware Infrastructure

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (43.75%) SharePoint
2 6 (37.50%) Microsoft Exchange
Applications
1 7 (43.75%) Microsoft Office
2 5 (31.25%) Microsoft PowerPoint
Business Applications
1 1 (6.25%) Elite 3E
Cloud Services
1 11 (68.75%) Microsoft 365
2 4 (25.00%) Azure
2 4 (25.00%) OneDrive
3 3 (18.75%) Cloud Computing
3 3 (18.75%) Mimecast
4 1 (6.25%) Dynamics 365
4 1 (6.25%) Entra ID
4 1 (6.25%) Power Platform
Communications & Networking
1 4 (25.00%) WebEx
2 1 (6.25%) DHCP
2 1 (6.25%) DNS
2 1 (6.25%) Softphone
2 1 (6.25%) Wireless
Database & Business Intelligence
1 1 (6.25%) Power BI
General
1 7 (43.75%) Law
2 5 (31.25%) Social Skills
3 4 (25.00%) Analytical Skills
4 3 (18.75%) Finance
5 2 (12.50%) Legal
6 1 (6.25%) Public Sector
6 1 (6.25%) Retail
Miscellaneous
1 4 (25.00%) Video Conferencing
2 3 (18.75%) Management Information System
2 3 (18.75%) Self-Motivation
3 1 (6.25%) iPhone
3 1 (6.25%) Mobile Computing
Operating Systems
1 15 (93.75%) Windows
2 14 (87.50%) Windows 10
Processes & Methodologies
1 9 (56.25%) Customer Service
2 8 (50.00%) ITIL
3 5 (31.25%) ITSM
4 4 (25.00%) Problem-Solving
5 3 (18.75%) Agile
5 3 (18.75%) Coaching
5 3 (18.75%) Continuous Improvement
5 3 (18.75%) Creative Thinking
5 3 (18.75%) Incident Management
5 3 (18.75%) Mentoring
5 3 (18.75%) Workflow
6 2 (12.50%) Document Management
7 1 (6.25%) Business Intelligence
7 1 (6.25%) Incident Response
7 1 (6.25%) Infrastructure Management
7 1 (6.25%) Multi-Factor Authentication
7 1 (6.25%) Service Desk Management
7 1 (6.25%) Two-Factor Authentication
Programming Languages
1 1 (6.25%) PowerShell
Qualifications
1 6 (37.50%) Degree
2 3 (18.75%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (6.25%) SLA
System Software
1 9 (56.25%) Active Directory
2 3 (18.75%) VMware Infrastructure
3 1 (6.25%) XenApp
Systems Management
1 5 (31.25%) Microsoft Intune
2 4 (25.00%) SCCM
3 1 (6.25%) DameWare
3 1 (6.25%) Jamf Pro
Vendors
1 11 (68.75%) Microsoft
2 6 (37.50%) ServiceNow
3 3 (18.75%) Apple
3 3 (18.75%) HP
3 3 (18.75%) Sophos
3 3 (18.75%) VMware
4 2 (12.50%) Citrix
4 2 (12.50%) iManage