Period
to 10 July 2020

The median annual salary for a Service Desk Analyst was £30,000 in advertised job vacancies in the City of London during the 6 months to 10 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Central London > City of London
6 months to
10 Jul 2020
Same period 2019 Same period 2018
Rank 219 272 284
Rank change year-on-year +53 +12 -36
Permanent jobs requiring a Service Desk Analyst 27 71 76
As % of all permanent jobs advertised in the City of London 0.45% 0.68% 0.67%
As % of the Job Titles category 0.48% 0.71% 0.70%
Number of salaries quoted 23 57 68
Median annual salary £30,000 £31,500 £27,000
Median salary % change year-on-year -4.76% +16.67% -5.26%
10th Percentile £23,600 £21,250 £22,500
90th Percentile £50,350 £40,000 £37,250
Central London median annual salary £30,000 £31,000 £28,000
% change year-on-year -3.23% +10.71% -1.75%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 5,620 9,990 10,865
% of permanent IT jobs with a recognized job title 94.33% 95.40% 95.99%
Number of salaries quoted 4,899 8,857 9,672
Median annual salary £67,500 £65,000 £62,500
Median salary % change year-on-year +3.85% +4.00% +4.17%
10th Percentile £40,750 £35,500 £35,000
90th Percentile £97,500 £95,000 £92,500
Central London median annual salary £67,500 £65,000 £60,000
% change year-on-year +3.85% +8.33% +4.35%

Service Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Service Desk Analyst in the City of London.

Salary trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing Service Desk Analyst in the City of London over the 6 months to 10 July 2020.

Salary histogram for Service Desk Analyst in the City of London

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 10 July 2020, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Analyst in the job title.

1 22 (81.48%) Windows
2 20 (74.07%) Microsoft Office
3 15 (55.56%) Active Directory
4 13 (48.15%) ITIL
5 12 (44.44%) Windows 10
6 10 (37.04%) Microsoft
7 9 (33.33%) Citrix
7 9 (33.33%) Office 365
8 8 (29.63%) Analytical Skills
8 8 (29.63%) Law
8 8 (29.63%) Document Management
9 7 (25.93%) MS Exchange
10 6 (22.22%) Microsoft Certification
10 6 (22.22%) Degree
11 5 (18.52%) iPhone
11 5 (18.52%) Windows Server
11 5 (18.52%) Problem-Solving
11 5 (18.52%) TCP/IP
11 5 (18.52%) Legal
11 5 (18.52%) ITIL Certification
12 4 (14.81%) Finance
12 4 (14.81%) VMware
12 4 (14.81%) HND
12 4 (14.81%) Windows 7
13 3 (11.11%) Azure
13 3 (11.11%) Ivanti
13 3 (11.11%) MCDST
13 3 (11.11%) Windows Phone
13 3 (11.11%) Mobile Device Management
13 3 (11.11%) Aderant

Service Desk Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (25.93%) MS Exchange
2 2 (7.41%) Exchange Server 2010
2 2 (7.41%) SharePoint
2 2 (7.41%) Skype for Business
3 1 (3.70%) CMS
Applications
1 20 (74.07%) Microsoft Office
2 3 (11.11%) Microsoft Excel
3 1 (3.70%) InfoPath
3 1 (3.70%) Microsoft PowerPoint
Cloud Services
1 9 (33.33%) Office 365
2 3 (11.11%) Azure
3 2 (7.41%) Azure Active Directory
4 1 (3.70%) AWS
4 1 (3.70%) SaaS
Communications & Networking
1 5 (18.52%) TCP/IP
2 3 (11.11%) VPN
3 2 (7.41%) DHCP
3 2 (7.41%) DNS
3 2 (7.41%) Skype
3 2 (7.41%) VoIP
4 1 (3.70%) Firewall
4 1 (3.70%) SAN
4 1 (3.70%) Wireless
Database & Business Intelligence
1 1 (3.70%) Oracle Database
1 1 (3.70%) SQL Server
General
1 8 (29.63%) Law
2 5 (18.52%) Legal
3 4 (14.81%) Finance
4 3 (11.11%) Telecoms
5 2 (7.41%) Banking
Miscellaneous
1 8 (29.63%) Analytical Skills
2 5 (18.52%) iPhone
3 3 (11.11%) Self-Motivation
4 2 (7.41%) iPad
4 2 (7.41%) Video Conferencing
5 1 (3.70%) Replication
Operating Systems
1 22 (81.48%) Windows
2 12 (44.44%) Windows 10
3 5 (18.52%) Windows Server
4 4 (14.81%) Windows 7
5 3 (11.11%) Windows Phone
6 2 (7.41%) Apple iOS
6 2 (7.41%) Windows Server 2008
6 2 (7.41%) Windows Server 2012
6 2 (7.41%) Windows Server 2016
7 1 (3.70%) Mac OS
Processes & Methodologies
1 13 (48.15%) ITIL
2 8 (29.63%) Document Management
3 5 (18.52%) Problem-Solving
4 3 (11.11%) Mobile Device Management
4 3 (11.11%) Practice Management
5 2 (7.41%) ITSM
5 2 (7.41%) Service Management
6 1 (3.70%) Business Continuity
6 1 (3.70%) Capacity Management
6 1 (3.70%) Change Management
6 1 (3.70%) Content Management
6 1 (3.70%) Data Analysis
6 1 (3.70%) Incident Management
6 1 (3.70%) ITIL V3
6 1 (3.70%) Problem Management
6 1 (3.70%) Process Improvement
6 1 (3.70%) Root Cause Analysis
6 1 (3.70%) Test Strategy
6 1 (3.70%) Time Management
6 1 (3.70%) Workflow
Programming Languages
1 1 (3.70%) SQL
Qualifications
1 6 (22.22%) Degree
1 6 (22.22%) Microsoft Certification
2 5 (18.52%) ITIL Certification
3 4 (14.81%) HND
4 3 (11.11%) ITIL Foundation Certificate
4 3 (11.11%) MCDST
5 1 (3.70%) A+ Certification
5 1 (3.70%) CCNP
5 1 (3.70%) Cisco Certification
5 1 (3.70%) MCP
5 1 (3.70%) MCSA
5 1 (3.70%) MCSE
Quality Assurance & Compliance
1 3 (11.11%) SLA
2 1 (3.70%) ISO/IEC 20000
2 1 (3.70%) ISO/IEC 27001
System Software
1 15 (55.56%) Active Directory
2 2 (7.41%) VMware Infrastructure
2 2 (7.41%) VMware Workstation
2 2 (7.41%) XenDesktop
3 1 (3.70%) Hyper-V
3 1 (3.70%) XenApp
Systems Management
1 1 (3.70%) SCCM
Vendors
1 10 (37.04%) Microsoft
2 9 (33.33%) Citrix
3 4 (14.81%) VMware
4 3 (11.11%) Aderant
4 3 (11.11%) iManage
4 3 (11.11%) Ivanti
4 3 (11.11%) Mitel
4 3 (11.11%) OpenText
5 2 (7.41%) Apple
5 2 (7.41%) Avaya
5 2 (7.41%) HP
6 1 (3.70%) Oracle
6 1 (3.70%) Remedy
6 1 (3.70%) ServiceNow
6 1 (3.70%) ShoreTel