The median annual salary for a Service Desk Analyst was £28,000 in advertised job vacancies in the City of London during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
London / City of London
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 172 216 252
Rank change year-on-year +44 +36  
Permanent jobs requiring a Service Desk Analyst 55 39 63
As % of all permanent IT jobs advertised in the City of London 1.07% 0.61% 0.62%
As % of the Job Titles category 1.12% 0.64% 0.65%
Number of salaries quoted 43 36 61
Median salary £28,000 £28,750 £29,000
Median salary % change year-on-year -2.60% -0.86%  
90% offered a salary of more than £22,550 £22,500 £21,500
10% offered a salary of more than £37,000 £33,500 £35,000
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the City of London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
City of London
Permanent job vacancies with a job title containing a recognized job role 4898 6124 9661
As % of all permanent IT job vacancies advertised in the City of London 95.31% 96.12% 94.96%
Number of salaries quoted 4373 5586 8280
Median salary £57,500 £57,500 £55,000
Median salary % change year-on-year - +4.54%  
90% offered a salary of more than £33,000 £35,000 £32,500
10% offered a salary of more than £85,000 £75,500 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Analyst
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the City of London.

Salary trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Analyst in the City of London over the 3 months to 28 June 2017.

Salary histogram for Service Desk Analyst in the City of London

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 28 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Desk Analyst in the job title.

1 65 (72.22%) Windows
2 64 (71.11%) Active Directory
3 63 (70.00%) ITIL
4 53 (58.89%) Microsoft
5 39 (43.33%) Citrix
6 35 (38.89%) Microsoft Office
7 29 (32.22%) Windows 7
8 28 (31.11%) Finance
9 27 (30.00%) SLA
10 22 (24.44%) MS Exchange
11 20 (22.22%) Microsoft Certification
12 19 (21.11%) Degree
13 17 (18.89%) ITIL V3
13 17 (18.89%) VPN
14 16 (17.78%) Service Management
15 15 (16.67%) Blackberry
15 15 (16.67%) Windows Server
16 11 (12.22%) Exchange Server 2010
16 11 (12.22%) Remedy
16 11 (12.22%) Banking
17 10 (11.11%) VMware
17 10 (11.11%) Blackberry Enterprise Server
17 10 (11.11%) ITIL Certification
17 10 (11.11%) SQL
17 10 (11.11%) MCP
17 10 (11.11%) Office 365
18 9 (10.00%) Windows 8
19 8 (8.89%) VoIP
19 8 (8.89%) Service Delivery
19 8 (8.89%) Law

Service Desk Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (24.44%) MS Exchange
2 11 (12.22%) Exchange Server 2010
3 10 (11.11%) Blackberry Enterprise Server
4 5 (5.56%) Exchange Server 2007
5 3 (3.33%) SharePoint
6 2 (2.22%) Skype for Business
7 1 (1.11%) IBM Notes
Applications
1 35 (38.89%) Microsoft Office
2 2 (2.22%) Microsoft Excel
2 2 (2.22%) Microsoft PowerPoint
3 1 (1.11%) Acrobat
3 1 (1.11%) MS Visio
Cloud Services
1 10 (11.11%) Office 365
Communications & Networking
1 17 (18.89%) VPN
2 8 (8.89%) VoIP
3 7 (7.78%) DHCP
3 7 (7.78%) DNS
4 6 (6.67%) TCP/IP
5 4 (4.44%) Wireless
6 3 (3.33%) Remote Desktop
7 2 (2.22%) Internet
7 2 (2.22%) IP Telephony
7 2 (2.22%) Skype
8 1 (1.11%) PBX
8 1 (1.11%) Unified Communications
8 1 (1.11%) WebEx
General
1 28 (31.11%) Finance
2 11 (12.22%) Banking
3 8 (8.89%) Law
4 7 (7.78%) Legal
5 4 (4.44%) Financial Institution
5 4 (4.44%) Mandarin Language
6 1 (1.11%) Manufacturing
6 1 (1.11%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.22%) COM
2 1 (1.11%) FIX Protocol
Miscellaneous
1 15 (16.67%) Blackberry
2 8 (8.89%) iPhone
2 8 (8.89%) Video Conferencing
3 6 (6.67%) Fat Client
3 6 (6.67%) Thin Client
4 5 (5.56%) Client/Server
4 5 (5.56%) iPad
5 4 (4.44%) Hedge funds
6 3 (3.33%) Management Information System
7 2 (2.22%) Fintech
7 2 (2.22%) Mobile Computing
7 2 (2.22%) User Experience
8 1 (1.11%) Analytical Skills
8 1 (1.11%) Mobile Banking
8 1 (1.11%) NHS
Operating Systems
1 65 (72.22%) Windows
2 29 (32.22%) Windows 7
3 15 (16.67%) Windows Server
4 9 (10.00%) Windows 8
5 7 (7.78%) Windows Server 2008
6 4 (4.44%) Windows 10
7 3 (3.33%) Android
7 3 (3.33%) Linux
7 3 (3.33%) Windows Mobile
7 3 (3.33%) Windows XP
8 2 (2.22%) Windows Server 2003
9 1 (1.11%) Windows Server 2012
Processes & Methodologies
1 63 (70.00%) ITIL
2 17 (18.89%) ITIL V3
3 16 (17.78%) Service Management
4 8 (8.89%) Service Delivery
5 6 (6.67%) Change Control
5 6 (6.67%) ITSM
6 5 (5.56%) Incident Management
6 5 (5.56%) Virtual Environments
7 3 (3.33%) Software License Management
8 2 (2.22%) Asset Management
8 2 (2.22%) BCP
8 2 (2.22%) Disaster Recovery
8 2 (2.22%) Document Management
8 2 (2.22%) Information Security
8 2 (2.22%) Mathematics
8 2 (2.22%) Problem Management
9 1 (1.11%) Open Source
9 1 (1.11%) Practice Management
9 1 (1.11%) Stakeholder Management
9 1 (1.11%) Validation
Programming Languages
1 10 (11.11%) SQL
2 1 (1.11%) Java
Qualifications
1 20 (22.22%) Microsoft Certification
2 19 (21.11%) Degree
3 10 (11.11%) ITIL Certification
3 10 (11.11%) MCP
4 5 (5.56%) MCDST
5 4 (4.44%) MCSE
6 2 (2.22%) Citrix Certification
6 2 (2.22%) MOS
6 2 (2.22%) Numerate Degree
7 1 (1.11%) HND
7 1 (1.11%) MCITP
Quality Assurance & Compliance
1 27 (30.00%) SLA
System Software
1 64 (71.11%) Active Directory
2 4 (4.44%) XenApp
3 3 (3.33%) Hyper-V
4 2 (2.22%) Virtual Machines
5 1 (1.11%) Virtual Desktop
5 1 (1.11%) VMware Infrastructure
Systems Management
1 5 (5.56%) SCOM
2 3 (3.33%) SCCM
3 2 (2.22%) Norton AntiVirus
4 1 (1.11%) Systems Management Server (SMS)
Vendors
1 53 (58.89%) Microsoft
2 39 (43.33%) Citrix
3 11 (12.22%) Remedy
4 10 (11.11%) VMware
5 7 (7.78%) LANDesk
5 7 (7.78%) ServiceNow
6 6 (6.67%) Cisco
7 5 (5.56%) Google
8 3 (3.33%) Bloomberg
8 3 (3.33%) iManage
8 3 (3.33%) Reuters
9 2 (2.22%) Apple
9 2 (2.22%) FactSet
9 2 (2.22%) Fidessa
9 2 (2.22%) Interwoven
9 2 (2.22%) McAfee
9 2 (2.22%) SAP
9 2 (2.22%) Symantec
10 1 (1.11%) Adobe
10 1 (1.11%) BMC
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Salary: £32000 per annum + good benefits
Posted: Yesterday
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