Period
to 24 May 2019

The median annual salary for a Service Desk Analyst was £31,000 in advertised job vacancies in the City of London during the 6 months to 24 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Central London > City of London
6 months to
24 May 2019
Same period 2018 Same period 2017
Rank 250 283 266
Rank change year-on-year +33 -17 +10
Permanent jobs requiring a Service Desk Analyst 71 62 73
As % of all permanent IT jobs advertised in the City of London 0.70% 0.58% 0.71%
As % of the Job Titles category 0.73% 0.61% 0.74%
Number of salaries quoted 57 56 67
City of London median annual salary £31,000 £30,000 £30,000
Median salary % change year-on-year +3.33% - +7.35%
10th Percentile £23,000 £24,375 £22,900
90th Percentile £40,000 £38,125 £38,850
Central London median annual salary £31,250 £30,000 £30,000
% change year-on-year +4.17% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9,683 10,210 9,837
% of permanent IT jobs with a recognized job title 95.45% 95.95% 96.32%
Number of salaries quoted 8,618 9,061 8,907
City of London median annual salary £65,000 £61,500 £60,000
Median salary % change year-on-year +5.69% +2.50% +4.35%
10th Percentile £35,175 £36,250 £33,750
90th Percentile £95,000 £93,750 £91,250
Central London median annual salary £65,000 £60,000 £57,500
% change year-on-year +8.33% +4.35% +4.55%

Service Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the City of London.

Salary trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Analyst in the City of London over the 6 months to 24 May 2019.

Salary histogram for Service Desk Analyst in the City of London

Service Desk Analyst
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the City of London region over the 6 months to 24 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 3 £24,000 -
Service Desk Analyst
Central London

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 24 May 2019, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Analyst in the job title.

1 50 (70.42%) Windows
2 46 (64.79%) Active Directory
3 43 (60.56%) Microsoft Office
4 40 (56.34%) ITIL
5 39 (54.93%) Microsoft
6 30 (42.25%) Windows 7
7 20 (28.17%) Finance
7 20 (28.17%) Citrix
8 17 (23.94%) Windows Server
9 16 (22.54%) Office 365
9 16 (22.54%) Windows 10
9 16 (22.54%) SLA
10 12 (16.90%) Law
10 12 (16.90%) VMware
10 12 (16.90%) ITIL Foundation Certificate
11 11 (15.49%) Problem-Solving
11 11 (15.49%) ITSM
12 10 (14.08%) Legal
12 10 (14.08%) Document Management
12 10 (14.08%) Hedge funds
13 9 (12.68%) MS Exchange
14 8 (11.27%) DHCP
14 8 (11.27%) DNS
14 8 (11.27%) Service Delivery
14 8 (11.27%) Financial Institution
14 8 (11.27%) SCCM
15 7 (9.86%) VMware Infrastructure
15 7 (9.86%) IP Telephony
15 7 (9.86%) ITIL Certification
15 7 (9.86%) Apple

Service Desk Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (12.68%) MS Exchange
2 6 (8.45%) IBM Notes
3 5 (7.04%) SharePoint
4 3 (4.23%) Exchange Server 2010
4 3 (4.23%) Skype for Business
5 2 (2.82%) Blackberry Enterprise Server
5 2 (2.82%) CMS
Applications
1 43 (60.56%) Microsoft Office
2 1 (1.41%) Microsoft Excel
2 1 (1.41%) Microsoft PowerPoint
Business Applications
1 4 (5.63%) Carpe Diem
2 1 (1.41%) Aareon QL
2 1 (1.41%) Academy Housing
2 1 (1.41%) Dynamics CRM
2 1 (1.41%) Dynamics GP
2 1 (1.41%) Dynamics NAV
2 1 (1.41%) Lawson
2 1 (1.41%) MIS ActiveH
2 1 (1.41%) Northgate Housing
2 1 (1.41%) OPENHousing
2 1 (1.41%) Oracle Financials
2 1 (1.41%) Orchard Housing
2 1 (1.41%) Unit4 Business World
Cloud Services
1 16 (22.54%) Office 365
2 2 (2.82%) Cloud Computing
2 2 (2.82%) G Suite
2 2 (2.82%) Microsoft Azure
3 1 (1.41%) Amazon AWS
3 1 (1.41%) Amazon S3
3 1 (1.41%) Dynamics 365
Communications & Networking
1 8 (11.27%) DHCP
1 8 (11.27%) DNS
2 7 (9.86%) IP Telephony
2 7 (9.86%) TCP/IP
2 7 (9.86%) VPN
3 6 (8.45%) Skype
4 3 (4.23%) LAN
4 3 (4.23%) VoIP
5 2 (2.82%) Cisco IOS
5 2 (2.82%) Wireless
6 1 (1.41%) Broadband
6 1 (1.41%) Firewall
6 1 (1.41%) Intranet
6 1 (1.41%) Softphone
6 1 (1.41%) WAN
Database & Business Intelligence
1 1 (1.41%) BusinessObjects
1 1 (1.41%) Crystal Reports
Development Applications
1 1 (1.41%) Hudson
General
1 20 (28.17%) Finance
2 12 (16.90%) Law
3 10 (14.08%) Legal
4 8 (11.27%) Financial Institution
5 6 (8.45%) Banking
6 5 (7.04%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.82%) XMPP
Miscellaneous
1 10 (14.08%) Hedge funds
2 6 (8.45%) iSeries
3 5 (7.04%) Smartphone
4 4 (5.63%) iPhone
5 3 (4.23%) Analytical Skills
5 3 (4.23%) Blackberry
5 3 (4.23%) iPad
6 2 (2.82%) Self-Motivation
6 2 (2.82%) Video Conferencing
7 1 (1.41%) Fat Client
7 1 (1.41%) Thin Client
Operating Systems
1 50 (70.42%) Windows
2 30 (42.25%) Windows 7
3 17 (23.94%) Windows Server
4 16 (22.54%) Windows 10
5 7 (9.86%) Apple iOS
6 5 (7.04%) Windows Server 2012
7 4 (5.63%) Android
7 4 (5.63%) Windows Server 2008
8 3 (4.23%) Windows 8
9 2 (2.82%) Mac OS
Processes & Methodologies
1 40 (56.34%) ITIL
2 11 (15.49%) ITSM
2 11 (15.49%) Problem-Solving
3 10 (14.08%) Document Management
4 8 (11.27%) Service Delivery
5 6 (8.45%) Workload Management
6 5 (7.04%) ITIL V3
6 5 (7.04%) Time Management
7 4 (5.63%) Hardware Maintenance
7 4 (5.63%) Wealth Management
8 3 (4.23%) CRM
8 3 (4.23%) Investment Management
9 2 (2.82%) Change Management
9 2 (2.82%) Content Management
9 2 (2.82%) Incident Management
9 2 (2.82%) Root Cause Analysis
9 2 (2.82%) Service Management
9 2 (2.82%) Service-Level Objective
9 2 (2.82%) Thought Leadership
10 1 (1.41%) Trend Analysis
Programming Languages
1 3 (4.23%) PowerShell
1 3 (4.23%) SQL
2 1 (1.41%) C#
2 1 (1.41%) Java
2 1 (1.41%) JavaScript
2 1 (1.41%) VB
Qualifications
1 12 (16.90%) ITIL Foundation Certificate
2 7 (9.86%) ITIL Certification
3 5 (7.04%) MCP
4 3 (4.23%) Microsoft Certification
5 1 (1.41%) A+ Certification
5 1 (1.41%) CCA
5 1 (1.41%) CCAA
5 1 (1.41%) Citrix Certification
5 1 (1.41%) MCITP
5 1 (1.41%) MCSE
Quality Assurance & Compliance
1 16 (22.54%) SLA
System Software
1 46 (64.79%) Active Directory
2 7 (9.86%) Virtual Desktop
2 7 (9.86%) VMware Infrastructure
3 5 (7.04%) XenDesktop
4 3 (4.23%) XenApp
5 2 (2.82%) Virtual Servers
5 2 (2.82%) VMware Workstation
5 2 (2.82%) vSphere
6 1 (1.41%) Hyper-V
6 1 (1.41%) Microsoft Virtual Server
Systems Management
1 8 (11.27%) SCCM
2 6 (8.45%) Control-M
3 2 (2.82%) Jamf Pro
3 2 (2.82%) Norton AntiVirus
3 2 (2.82%) WSUS
4 1 (1.41%) AirWatch
4 1 (1.41%) vCenter Server
Vendors
1 39 (54.93%) Microsoft
2 20 (28.17%) Citrix
3 12 (16.90%) VMware
4 7 (9.86%) Apple
5 6 (8.45%) Lotus
6 5 (7.04%) iManage
6 5 (7.04%) ServiceNow
7 4 (5.63%) Cisco
8 3 (4.23%) HP
8 3 (4.23%) Symantec
9 2 (2.82%) Avaya
9 2 (2.82%) Mitel
10 1 (1.41%) Capita
10 1 (1.41%) Civica
10 1 (1.41%) Google
10 1 (1.41%) Infor
10 1 (1.41%) Northgate
10 1 (1.41%) Orchard
10 1 (1.41%) Sophos
10 1 (1.41%) Veeam