Period
to 27 July 2021

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 27 July 2021 with a comparison to the same period in the previous 2 years.

Incident Management
Central London > City of London
6 months to
27 Jul 2021
Same period 2020 Same period 2019
Rank 164 172 208
Rank change year-on-year +8 +36 -5
Permanent jobs citing Incident Management 86 70 137
As % of all permanent jobs advertised in the City of London 1.53% 1.29% 1.32%
As % of the Processes & Methodologies category 1.61% 1.37% 1.41%
Number of salaries quoted 81 65 115
10th Percentile £41,750 £41,200 £30,000
25th Percentile £55,000 £47,500 £39,375
Median annual salary (50th Percentile) £65,000 £57,500 £50,000
Median % change year-on-year +13.04% +15.00% -13.04%
75th Percentile £75,000 £77,500 £73,750
90th Percentile £87,000 £87,000 £98,000
Central London median annual salary £64,236 £57,500 £50,000
% change year-on-year +11.71% +15.00% -13.04%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 5,346 5,119 9,701
As % of all permanent IT jobs advertised in the City of London 95.23% 94.31% 93.80%
Number of salaries quoted 4,773 4,500 8,653
10th Percentile £43,650 £42,500 £37,500
25th Percentile £54,750 £52,500 £50,000
Median annual salary (50th Percentile) £72,500 £70,000 £65,000
Median % change year-on-year +3.57% +7.69% -
75th Percentile £91,250 £85,000 £82,500
90th Percentile £106,250 £98,750 £97,500
Central London median annual salary £70,000 £70,000 £65,000
% change year-on-year - +7.69% +4.00%

Incident Management
Job Vacancy Trend in the City of London

Job postings citing Incident Management as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Incident Management in the City of London

Incident Management
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Incident Management in the City of London.

Salary trend for Incident Management in the City of London

Incident Management
Salary Histogram in the City of London

Salary distribution for jobs citing Incident Management in the City of London over the 6 months to 27 July 2021.

Salary histogram for Incident Management in the City of London

For the 6 months to 27 July 2021, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Incident Management.

1 38 (44.19%) Windows
2 34 (39.53%) Social Skills
3 30 (34.88%) Service Management
4 29 (33.72%) ITIL
5 27 (31.40%) Problem Management
5 27 (31.40%) DevOps
6 26 (30.23%) Azure
7 25 (29.07%) Problem-Solving
8 24 (27.91%) Microsoft
9 21 (24.42%) SLA
9 21 (24.42%) ITSM
10 19 (22.09%) Finance
10 19 (22.09%) Change Management
10 19 (22.09%) AWS
10 19 (22.09%) Vulnerability Management
11 18 (20.93%) Root Cause Analysis
11 18 (20.93%) Analytical Skills
11 18 (20.93%) Information Security
12 17 (19.77%) SIEM
13 16 (18.60%) PowerShell
13 16 (18.60%) ServiceNow
13 16 (18.60%) Service Delivery
14 15 (17.44%) Business Intelligence
14 15 (17.44%) Banking
14 15 (17.44%) Analytics
14 15 (17.44%) Windows Server
15 14 (16.28%) Microsoft 365
15 14 (16.28%) Ansible
15 14 (16.28%) Windows 10
16 13 (15.12%) Jenkins

Incident Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (11.63%) SharePoint
2 2 (2.33%) Oracle Workflow
3 1 (1.16%) Confluence
Applications
1 7 (8.14%) Microsoft Office
Business Applications
1 2 (2.33%) Oracle EBS
1 2 (2.33%) Oracle EBS R12
1 2 (2.33%) Remedy ITSM
2 1 (1.16%) Oracle Cash Management
2 1 (1.16%) Oracle E-Business Tax
2 1 (1.16%) Oracle General Ledger
2 1 (1.16%) Oracle Internet Expenses
2 1 (1.16%) Oracle iProcurement
2 1 (1.16%) Oracle Payables
2 1 (1.16%) Oracle Receivables
Cloud Services
1 26 (30.23%) Azure
2 19 (22.09%) AWS
3 14 (16.28%) Microsoft 365
4 10 (11.63%) IaaS
4 10 (11.63%) PaaS
4 10 (11.63%) Power Platform
5 9 (10.47%) SaaS
6 7 (8.14%) GCP
7 6 (6.98%) OneDrive
8 3 (3.49%) Cloud Computing
9 2 (2.33%) Azure Active Directory
9 2 (2.33%) Mimecast
10 1 (1.16%) Datadog
10 1 (1.16%) GitHub
Communications & Networking
1 8 (9.30%) Firewall
2 5 (5.81%) Intrusion Detection
2 5 (5.81%) Wireless
2 5 (5.81%) Wireless Security
3 3 (3.49%) Network Security
4 2 (2.33%) DNS
4 2 (2.33%) TCP/IP
4 2 (2.33%) Wi-Fi
5 1 (1.16%) DHCP
5 1 (1.16%) LAN
5 1 (1.16%) WAN
Database & Business Intelligence
1 10 (11.63%) Power BI
2 4 (4.65%) Data Warehouse
3 2 (2.33%) KDB
4 1 (1.16%) Blockchain
4 1 (1.16%) Metadata
4 1 (1.16%) MongoDB
4 1 (1.16%) Oracle BI Publisher
4 1 (1.16%) Oracle Database
4 1 (1.16%) Oracle Discoverer
4 1 (1.16%) Oracle Reports
Development Applications
1 13 (15.12%) Jenkins
2 7 (8.14%) JIRA
3 4 (4.65%) Cucumber
3 4 (4.65%) Selenium
4 2 (2.33%) Git (software)
4 2 (2.33%) Toad
5 1 (1.16%) Chocolatey
5 1 (1.16%) Oracle Forms
5 1 (1.16%) Sonatype Nexus
General
1 34 (39.53%) Social Skills
2 19 (22.09%) Finance
3 18 (20.93%) Analytical Skills
4 15 (17.44%) Banking
5 8 (9.30%) Law
5 8 (9.30%) Organisational Skills
6 7 (8.14%) Retail
7 3 (3.49%) Wholesale Banking
8 2 (2.33%) Front Office
8 2 (2.33%) Investment Banking
8 2 (2.33%) Legal
9 1 (1.16%) General Ledger
9 1 (1.16%) Public Sector
Job Titles
1 13 (15.12%) Azure Engineer
2 12 (13.95%) Operations Engineer
3 11 (12.79%) Security Engineer
4 10 (11.63%) Analyst
5 8 (9.30%) DevOps Engineer
5 8 (9.30%) IT Manager
5 8 (9.30%) Team Leader
6 7 (8.14%) Service Desk Team Leader
7 6 (6.98%) Security Manager
8 5 (5.81%) Applications Support
8 5 (5.81%) AWS Engineer
8 5 (5.81%) Citrix Team Leader
8 5 (5.81%) Problem Manager
8 5 (5.81%) Service Manager
9 4 (4.65%) Cybersecurity Engineer
9 4 (4.65%) IT Analyst
9 4 (4.65%) Lead DevOps
9 4 (4.65%) Lead DevOps Engineer
9 4 (4.65%) SOC Manager
9 4 (4.65%) Test Analyst
Libraries, Frameworks & Software Standards
1 4 (4.65%) Gherkin
1 4 (4.65%) pytest
2 3 (3.49%) LDAP
3 2 (2.33%) FIX Protocol
3 2 (2.33%) Node.js
3 2 (2.33%) OAuth
3 2 (2.33%) SAML
4 1 (1.16%) J2EE
4 1 (1.16%) Kafka
4 1 (1.16%) Software Packaging
Miscellaneous
1 10 (11.63%) Management Information System
2 7 (8.14%) Public Cloud
2 7 (8.14%) Security Operations Centre
3 5 (5.81%) Enterprise Software
4 2 (2.33%) Fixed Income
4 2 (2.33%) iPad
4 2 (2.33%) iPhone
4 2 (2.33%) User Experience
5 1 (1.16%) Blog
5 1 (1.16%) Cloud Native
5 1 (1.16%) CMDB
5 1 (1.16%) PKI
5 1 (1.16%) Replication
Operating Systems
1 38 (44.19%) Windows
2 15 (17.44%) Windows Server
3 14 (16.28%) Windows 10
4 10 (11.63%) Data ONTAP
5 8 (9.30%) Linux
6 4 (4.65%) Unix
7 2 (2.33%) Mac OS X
8 1 (1.16%) Apple iOS
8 1 (1.16%) Mac OS
Processes & Methodologies
1 30 (34.88%) Service Management
2 29 (33.72%) ITIL
3 27 (31.40%) DevOps
3 27 (31.40%) Problem Management
4 25 (29.07%) Problem-Solving
5 21 (24.42%) ITSM
6 19 (22.09%) Change Management
6 19 (22.09%) Vulnerability Management
7 18 (20.93%) Information Security
7 18 (20.93%) Root Cause Analysis
8 17 (19.77%) SIEM
9 16 (18.60%) Service Delivery
10 15 (17.44%) Analytics
10 15 (17.44%) Business Intelligence
11 13 (15.12%) Penetration Testing
11 13 (15.12%) Security Operations
12 12 (13.95%) Agile Software Development
13 11 (12.79%) Infrastructure as Code
14 10 (11.63%) Data Analytics
14 10 (11.63%) Decision-Making
Programming Languages
1 16 (18.60%) PowerShell
2 11 (12.79%) Python
3 10 (11.63%) SQL
4 3 (3.49%) Java
4 3 (3.49%) Shell Script
5 2 (2.33%) JavaScript
5 2 (2.33%) Perl
5 2 (2.33%) PL/SQL
5 2 (2.33%) Ruby
5 2 (2.33%) TypeScript
Qualifications
1 10 (11.63%) CISSP
2 9 (10.47%) CISA
2 9 (10.47%) CISM
3 4 (4.65%) ISEB
3 4 (4.65%) ISTQB
4 3 (3.49%) CRISC
5 1 (1.16%) (ISC)2 CCSP
5 1 (1.16%) CEH
5 1 (1.16%) Cisco Certification
5 1 (1.16%) CISMP
5 1 (1.16%) SC Cleared
5 1 (1.16%) Security Cleared
Quality Assurance & Compliance
1 21 (24.42%) SLA
2 10 (11.63%) Cyber Essentials
3 6 (6.98%) ISO/IEC 27001
3 6 (6.98%) QA
4 4 (4.65%) COBIT
4 4 (4.65%) NIST
5 2 (2.33%) GDPR
5 2 (2.33%) PCI DSS
6 1 (1.16%) ITGC
6 1 (1.16%) NCSC
System Software
1 7 (8.14%) Active Directory
2 4 (4.65%) Docker
3 3 (3.49%) Virtual Desktop
3 3 (3.49%) VMware Infrastructure
4 2 (2.33%) Firmware
4 2 (2.33%) LXC
Systems Management
1 14 (16.28%) Ansible
2 12 (13.95%) Terraform
3 11 (12.79%) Microsoft Intune
4 8 (9.30%) Kubernetes
5 4 (4.65%) HP Quality Center
6 2 (2.33%) Check_MK
6 2 (2.33%) Jamf Pro
6 2 (2.33%) Nagios
6 2 (2.33%) Opsgenie
6 2 (2.33%) SCCM
7 1 (1.16%) CASB
7 1 (1.16%) Single Sign-On
7 1 (1.16%) WSUS
Vendors
1 24 (27.91%) Microsoft
2 16 (18.60%) ServiceNow
3 10 (11.63%) LogicMonitor
3 10 (11.63%) NetApp
4 6 (6.98%) Citrix
5 5 (5.81%) HP
5 5 (5.81%) Oracle
6 4 (4.65%) Splunk
7 3 (3.49%) Remedy
7 3 (3.49%) VMware
8 2 (2.33%) Apple
8 2 (2.33%) Bloomberg
8 2 (2.33%) GoldenSource
8 2 (2.33%) MobileIron
8 2 (2.33%) Okta
8 2 (2.33%) Tradeweb
9 1 (1.16%) Dell KACE
9 1 (1.16%) Freshdesk
9 1 (1.16%) Snow
9 1 (1.16%) Zscaler