Period
to 19 November 2017

The median contractor rate for a Service Desk Analyst was £190 per day in advertised job vacancies in the City of London during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
Central London > City of London
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 214 220 231
Rank change year-on-year +6 +11 -20
Contract jobs requiring a Service Desk Analyst 26 33 40
As % of all contract IT jobs advertised in the City of London 0.37% 0.50% 0.44%
As % of the Job Titles category 0.39% 0.52% 0.46%
Number of daily rates quoted 17 22 26
City of London median daily rate £190 £143 £175
Median daily rate % change year-on-year +32.98% -18.57% -5.41%
10th Percentile £106 £101 £121
90th Percentile £227 £199 £207
Central London median daily rate £169 £170 £175
% change year-on-year -0.74% -2.86% -5.41%
Number of hourly rates quoted 5 3 6
City of London median hourly rate £13.00 £15.00 £13.00
Median hourly rate % change year-on-year -13.33% +15.38% -33.33%
10th Percentile £11.25 £15.00 £12.38
90th Percentile £21.35 £15.60 £15.13
Central London median hourly rate £13.52 £15.00 £13.00
% change year-on-year -9.88% +15.38% -16.13%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 6642 6353 8750
% of contract IT jobs with a recognized job title 94.53% 95.51% 95.26%
Number of daily rates quoted 5247 5051 6871
City of London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +2.86%
10th Percentile £313 £313 £273
90th Percentile £675 £663 £650
Central London median daily rate £500 £475 £450
% change year-on-year +5.26% +5.56% +5.88%
Number of hourly rates quoted 94 77 125
City of London median hourly rate £17.00 £17.50 £18.00
Median hourly rate % change year-on-year -2.86% -2.78% +5.88%
10th Percentile £11.25 £11.50 £10.20
90th Percentile £29.29 £48.40 £38.05
Central London median hourly rate £18.10 £17.21 £18.00
% change year-on-year +5.19% -4.40% +9.09%

Service Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the City of London.

Contractor daily rate trend for Service Desk Analyst in the City of London

Service Desk Analyst
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the City of London.

Contractor hourly rate trend for Service Desk Analyst in the City of London

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 19 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region featuring Service Desk Analyst in the job title.

1 20 (76.92%) Active Directory
2 19 (73.08%) Windows
3 13 (50.00%) Microsoft Office
3 13 (50.00%) ITIL
4 9 (34.62%) Windows 7
5 8 (30.77%) Law
6 7 (26.92%) Legal
6 7 (26.92%) MS Exchange
6 7 (26.92%) Windows 8
6 7 (26.92%) ServiceNow
7 6 (23.08%) Windows 10
7 6 (23.08%) Blackberry
7 6 (23.08%) Microsoft
8 5 (19.23%) Citrix
8 5 (19.23%) Windows Server
9 4 (15.38%) Enterprise Software
9 4 (15.38%) BYOD
9 4 (15.38%) VPN
9 4 (15.38%) LAN
9 4 (15.38%) WAN
9 4 (15.38%) ITSM
9 4 (15.38%) Bloomberg
9 4 (15.38%) Finance
9 4 (15.38%) Document Management
10 3 (11.54%) Windows Mobile
10 3 (11.54%) Android
10 3 (11.54%) Microsoft Azure
10 3 (11.54%) F5
10 3 (11.54%) Management Information System
10 3 (11.54%) Blackberry Enterprise Server

Service Desk Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (26.92%) MS Exchange
2 3 (11.54%) Blackberry Enterprise Server
Applications
1 13 (50.00%) Microsoft Office
2 2 (7.69%) Microsoft Excel
Cloud Services
1 3 (11.54%) Azure Active Directory
1 3 (11.54%) Microsoft Azure
2 2 (7.69%) Office 365
Communications & Networking
1 4 (15.38%) LAN
1 4 (15.38%) VPN
1 4 (15.38%) WAN
2 2 (7.69%) Internet
2 2 (7.69%) Intranet
3 1 (3.85%) DHCP
3 1 (3.85%) DNS
General
1 8 (30.77%) Law
2 7 (26.92%) Legal
3 4 (15.38%) Finance
4 1 (3.85%) Advertising
Miscellaneous
1 6 (23.08%) Blackberry
2 4 (15.38%) BYOD
2 4 (15.38%) Enterprise Software
3 3 (11.54%) Management Information System
3 3 (11.54%) User Experience
4 2 (7.69%) iPhone
5 1 (3.85%) NHS
Operating Systems
1 19 (73.08%) Windows
2 9 (34.62%) Windows 7
3 7 (26.92%) Windows 8
4 6 (23.08%) Windows 10
5 5 (19.23%) Windows Server
6 3 (11.54%) Android
6 3 (11.54%) Windows Mobile
7 1 (3.85%) Windows Server 2003
7 1 (3.85%) Windows Server 2008
Processes & Methodologies
1 13 (50.00%) ITIL
2 4 (15.38%) Document Management
2 4 (15.38%) ITSM
3 3 (11.54%) Mobile Device Management
4 2 (7.69%) Incident Management
4 2 (7.69%) ITIL V2
4 2 (7.69%) ITIL V3
4 2 (7.69%) Network Architecture
4 2 (7.69%) Service Delivery
4 2 (7.69%) Service Management
5 1 (3.85%) Change Control
5 1 (3.85%) Change Management
5 1 (3.85%) Patch Management
5 1 (3.85%) Problem Management
Qualifications
1 3 (11.54%) ITIL Certification
2 2 (7.69%) Degree
3 1 (3.85%) ITIL Foundation Certificate
3 1 (3.85%) MCP
3 1 (3.85%) Microsoft Certification
Quality Assurance & Compliance
1 3 (11.54%) QA
2 2 (7.69%) SLA
System Software
1 20 (76.92%) Active Directory
Systems Management
1 3 (11.54%) Microsoft Intune
Vendors
1 7 (26.92%) ServiceNow
2 6 (23.08%) Microsoft
3 5 (19.23%) Citrix
4 4 (15.38%) Bloomberg
5 3 (11.54%) F5
5 3 (11.54%) Reuters
6 2 (7.69%) Apple
6 2 (7.69%) LANDesk
7 1 (3.85%) Cisco
7 1 (3.85%) iManage
7 1 (3.85%) SAP
7 1 (3.85%) VMware