Period
to 4 December 2021

The median contractor rate for a Service Desk Analyst was £190 per day in advertised job vacancies in the City of London during the 6 months to 4 December 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
Central London > City of London
6 months to
4 Dec 2021
Same period 2020 Same period 2019
Rank 165 118 195
Rank change year-on-year -47 +77 -4
Contract jobs requiring a Service Desk Analyst 16 4 24
As % of all contract jobs advertised in the City of London 0.40% 0.20% 0.42%
As % of the Job Titles category 0.43% 0.22% 0.45%
Number of daily rates quoted 12 2 17
10th Percentile £171 £110 £91
25th Percentile £180 £113 £113
Median daily rate (50th Percentile) £190 £125 £155
Median % change year-on-year +52.00% -19.35% +6.90%
75th Percentile £195 £138 £200
90th Percentile £265 £141 £212
Central London median daily rate £190 £125 £130
% change year-on-year +52.00% -3.85% -10.34%
Number of hourly rates quoted 4 0 4
10th Percentile £16.09 " "
25th Percentile £19.41 " £12.76
Median hourly rate £23.50 - £13.44
75th Percentile £24.75 " £16.78
90th Percentile " " £21.56
Central London median hourly rate £23.50 - £13.44

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 3,721 1,837 5,392
% of contract IT jobs with a recognized job title 92.52% 92.27% 93.38%
Number of daily rates quoted 2,862 1,390 4,271
10th Percentile £356 £313 £313
25th Percentile £463 £413 £413
Median daily rate (50th Percentile) £550 £525 £513
Median % change year-on-year +4.76% +2.44% +2.50%
75th Percentile £650 £606 £600
90th Percentile £750 £688 £675
Central London median daily rate £550 £515 £500
% change year-on-year +6.80% +3.00% -
Number of hourly rates quoted 43 25 60
10th Percentile £13.88 £17.60 £12.03
25th Percentile £17.34 £22.00 £14.00
Median hourly rate £28.50 £27.00 £19.75
Median % change year-on-year +5.56% +36.71% +5.61%
75th Percentile £46.75 £40.00 £23.56
90th Percentile £65.15 £47.05 £49.50
Central London median hourly rate £33.00 £28.45 £20.25
% change year-on-year +16.01% +40.47% +8.29%

Service Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the City of London.

Daily rate trend for Service Desk Analyst in the City of London

Service Desk Analyst
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Desk Analyst in the City of London over the 6 months to 4 December 2021.

Daily rate histogram for Service Desk Analyst in the City of London

Service Desk Analyst
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the City of London.

Hourly rate trend for Service Desk Analyst in the City of London

Service Desk Analyst
Contract Job Locations in the City of London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the City of London region over the 6 months to 4 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 1 £140 -
Service Desk Analyst
Central London

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 4 December 2021, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region featuring Service Desk Analyst in the job title.

1 14 (87.50%) Windows
2 13 (81.25%) Windows 10
3 12 (75.00%) ITIL
4 10 (62.50%) Microsoft 365
5 8 (50.00%) ServiceNow
6 7 (43.75%) Windows 7
6 7 (43.75%) SLA
6 7 (43.75%) Microsoft
7 6 (37.50%) Active Directory
7 6 (37.50%) Problem-Solving
8 5 (31.25%) Microsoft Office
8 5 (31.25%) Finance
8 5 (31.25%) Legal
8 5 (31.25%) Analytical Skills
9 4 (25.00%) Azure
9 4 (25.00%) Incident Management
9 4 (25.00%) Data Protection
9 4 (25.00%) Hedge funds
9 4 (25.00%) Apple
9 4 (25.00%) Financial Institution
9 4 (25.00%) ITSM
9 4 (25.00%) Wireless
9 4 (25.00%) VPN
9 4 (25.00%) Cisco
9 4 (25.00%) GDPR
9 4 (25.00%) Analytical Mindset
10 3 (18.75%) Data Centre
10 3 (18.75%) Server Management
10 3 (18.75%) Citrix
10 3 (18.75%) VMware

Service Desk Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (31.25%) Microsoft Office
Cloud Services
1 10 (62.50%) Microsoft 365
2 4 (25.00%) Azure
3 3 (18.75%) Mimecast
4 1 (6.25%) Azure Active Directory
Communications & Networking
1 4 (25.00%) VPN
1 4 (25.00%) Wireless
2 1 (6.25%) DHCP
2 1 (6.25%) DNS
2 1 (6.25%) OpenVPN
2 1 (6.25%) TCP/IP
2 1 (6.25%) VoIP
2 1 (6.25%) WebEx
General
1 5 (31.25%) Analytical Skills
1 5 (31.25%) Finance
1 5 (31.25%) Legal
2 4 (25.00%) Financial Institution
3 2 (12.50%) Law
4 1 (6.25%) Back Office
4 1 (6.25%) Banking
4 1 (6.25%) Organisational Skills
4 1 (6.25%) Social Skills
Libraries, Frameworks & Software Standards
1 1 (6.25%) LDAP
Miscellaneous
1 4 (25.00%) Analytical Mindset
1 4 (25.00%) Hedge funds
2 3 (18.75%) Data Centre
3 2 (12.50%) Housing Association
Operating Systems
1 14 (87.50%) Windows
2 13 (81.25%) Windows 10
3 7 (43.75%) Windows 7
4 1 (6.25%) Windows 8
Processes & Methodologies
1 12 (75.00%) ITIL
2 6 (37.50%) Problem-Solving
3 4 (25.00%) Data Protection
3 4 (25.00%) Incident Management
3 4 (25.00%) ITSM
4 3 (18.75%) Server Management
5 1 (6.25%) Break/Fix
5 1 (6.25%) Identity Access Management
5 1 (6.25%) Identity Management
5 1 (6.25%) ITIL 4
5 1 (6.25%) Privileged Access Management
5 1 (6.25%) Privileged Identity Management
5 1 (6.25%) Service Management
5 1 (6.25%) Stakeholder Management
Programming Languages
1 1 (6.25%) PowerShell
Qualifications
1 1 (6.25%) ITIL Foundation Certificate
1 1 (6.25%) MOS
Quality Assurance & Compliance
1 7 (43.75%) SLA
2 4 (25.00%) GDPR
System Software
1 6 (37.50%) Active Directory
Systems Management
1 3 (18.75%) Microsoft Intune
1 3 (18.75%) SCCM
2 1 (6.25%) AirWatch
2 1 (6.25%) Symantec Enterprise Vault
Vendors
1 8 (50.00%) ServiceNow
2 7 (43.75%) Microsoft
3 4 (25.00%) Apple
3 4 (25.00%) Cisco
4 3 (18.75%) Citrix
4 3 (18.75%) VMware
5 1 (6.25%) iManage
5 1 (6.25%) Symantec