The median contractor rate for a Service Desk Analyst was £112 per day in advertised job vacancies in the City of London during the 3 months to 27 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
London / City of London
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 149 146 176
Rank change year-on-year -3 +30  
Contract jobs requiring a Service Desk Analyst 15 17 25
As % of all contract IT jobs advertised in the City of London 0.45% 0.50% 0.44%
As % of the Job Titles category 0.48% 0.52% 0.46%
Number of daily rates quoted 13 10 13
Median daily rate £112 £143 £180
Median daily rate % change year-on-year -21.40% -20.83%  
90% offered a daily rate of more than £98 £110 £116
10% offered a daily rate of more than £225 £318 £202
UK excluding London median daily rate £115 £125 £125
% change year-on-year -8.00% -  
Number of hourly rates quoted 0 4 5
Median hourly rate - £15.00 £13.50
Median hourly rate % change year-on-year - +11.11%  
UK excluding London median hourly rate £12.50 £14.00 £13.00
% change year-on-year -10.71% +7.69%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in the City of London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
City of London
Contract job vacancies with a job title containing a recognized job role 3152 3242 5437
As % of all contract IT job vacancies advertised in the City of London 95.40% 95.72% 94.75%
Number of daily rates quoted 2407 2629 4189
Median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.55%  
90% offered a daily rate of more than £325 £313 £275
10% offered a daily rate of more than £650 £625 £625
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 39 38 96
Median hourly rate £18.70 £19.00 £19.72
Median hourly rate % change year-on-year -1.57% -3.62%  
90% offered a hourly rate of more than £12.93 £12.50 £10.50
10% offered a hourly rate of more than £30.00 £31.50 £37.05
UK excluding London median hourly rate £17.50 £17.50 £16.14
% change year-on-year - +8.42%  

Service Desk Analyst
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the City of London.

Contractor daily rate trend for Service Desk Analyst in the City of London

Service Desk Analyst
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Desk Analyst in the City of London over the 3 months to 27 June 2017.

Contractor daily rate histogram for Service Desk Analyst in the City of London

Service Desk Analyst
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the City of London.

Contractor hourly rate trend for Service Desk Analyst in the City of London

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 27 June 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region featuring Service Desk Analyst in the job title.

1 25 (71.43%) Active Directory
2 16 (45.71%) Windows
3 15 (42.86%) ITIL
4 14 (40.00%) Windows 7
5 13 (37.14%) Microsoft Office
6 9 (25.71%) Blackberry
7 8 (22.86%) Law
7 8 (22.86%) Windows Server
8 7 (20.00%) Legal
8 7 (20.00%) SharePoint
8 7 (20.00%) MS Exchange
8 7 (20.00%) DHCP
8 7 (20.00%) TCP/IP
8 7 (20.00%) DNS
9 6 (17.14%) Microsoft
9 6 (17.14%) Service Management
9 6 (17.14%) SCCM
9 6 (17.14%) Android
9 6 (17.14%) Microsoft Azure
9 6 (17.14%) Microsoft Intune
9 6 (17.14%) Mobile Device Management
9 6 (17.14%) Azure Active Directory
10 5 (14.29%) Document Management
11 4 (11.43%) ITSM
11 4 (11.43%) Security Cleared
11 4 (11.43%) Altiris
11 4 (11.43%) Citrix
11 4 (11.43%) SharePoint 2013
11 4 (11.43%) Enterprise Software
11 4 (11.43%) MobileIron

Service Desk Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (20.00%) MS Exchange
1 7 (20.00%) SharePoint
2 4 (11.43%) SharePoint 2013
3 3 (8.57%) IBM Notes
4 2 (5.71%) Skype for Business
5 1 (2.86%) Blackberry Enterprise Server
5 1 (2.86%) Confluence
5 1 (2.86%) Exchange Server 2010
5 1 (2.86%) Exchange Server 2013
Applications
1 13 (37.14%) Microsoft Office
2 3 (8.57%) Microsoft Excel
Cloud Services
1 6 (17.14%) Azure Active Directory
1 6 (17.14%) Microsoft Azure
2 4 (11.43%) Office 365
Communications & Networking
1 7 (20.00%) DHCP
1 7 (20.00%) DNS
1 7 (20.00%) TCP/IP
2 3 (8.57%) VPN
3 2 (5.71%) Skype
3 2 (5.71%) Unified Communications
4 1 (2.86%) LAN
4 1 (2.86%) Remote Desktop
4 1 (2.86%) WAN
Development Applications
1 1 (2.86%) JIRA
General
1 8 (22.86%) Law
2 7 (20.00%) Legal
3 3 (8.57%) Finance
4 2 (5.71%) French Language
4 2 (5.71%) Telecoms
Miscellaneous
1 9 (25.71%) Blackberry
2 4 (11.43%) Enterprise Software
3 3 (8.57%) iPhone
4 1 (2.86%) BYOD
4 1 (2.86%) Management Information System
4 1 (2.86%) Smartphone
4 1 (2.86%) Video Conferencing
Operating Systems
1 16 (45.71%) Windows
2 14 (40.00%) Windows 7
3 8 (22.86%) Windows Server
4 6 (17.14%) Android
5 2 (5.71%) Mac OS
5 2 (5.71%) Mac OS X
5 2 (5.71%) Windows 10
5 2 (5.71%) Windows 8
6 1 (2.86%) Windows Server 2003
Processes & Methodologies
1 15 (42.86%) ITIL
2 6 (17.14%) Mobile Device Management
2 6 (17.14%) Service Management
3 5 (14.29%) Document Management
4 4 (11.43%) ITSM
5 3 (8.57%) Process Improvement
6 2 (5.71%) Configuration Management
6 2 (5.71%) Service Delivery
7 1 (2.86%) Change Management
7 1 (2.86%) Incident Management
7 1 (2.86%) ITIL V3
7 1 (2.86%) Operations Management
7 1 (2.86%) Problem Management
7 1 (2.86%) Root Cause Analysis
Programming Languages
1 1 (2.86%) C
1 1 (2.86%) PowerShell
Qualifications
1 4 (11.43%) Security Cleared
2 2 (5.71%) MOS
2 2 (5.71%) SC Cleared
3 1 (2.86%) DV Cleared
3 1 (2.86%) MCP
3 1 (2.86%) Microsoft Certification
Quality Assurance & Compliance
1 3 (8.57%) SLA
System Software
1 25 (71.43%) Active Directory
2 1 (2.86%) Terminal Services
Systems Management
1 6 (17.14%) Microsoft Intune
1 6 (17.14%) SCCM
Vendors
1 6 (17.14%) Microsoft
2 4 (11.43%) Altiris
2 4 (11.43%) Citrix
2 4 (11.43%) MobileIron
3 3 (8.57%) Apple
3 3 (8.57%) Lotus
3 3 (8.57%) Remedy
4 1 (2.86%) Avaya
4 1 (2.86%) Cisco
4 1 (2.86%) Dell
4 1 (2.86%) HP
4 1 (2.86%) Polycom
4 1 (2.86%) ServiceNow
4 1 (2.86%) Xerox